From 15 May 2002
Casino SCORE SPORTSBOOK
url
username cipher
Who did you contact? Greg Rollins, General Manager - Angelica Winter VIP SALES - Brian Stone, Customer Service Dept. & an individual by the first name of Danzel in Customer Service
What's the problem? On or about the 16th of April 2002, I placed a $1,000.00 deposit into a Casino Account at Score Sportsbook located in San Jose, Costa Rica. Through the means of Western Union to an intermediary company known as Graphix Softech.
The aforementioned deposit was percipitated by an un-solicited phone call from an individual by the name of Eric Cunningham an employee of Score Sportsbook. Eric had told me that he would like for me to become a customer of SCORES as he was aware of the fact I refer a great amount of business to off-shore enterprises. He went on to inform me of Scores bonus program (20%) initial sign-on bonus so I decided to give Score's a shot.
About 4 days after I had made my initial deposit of $1,000.00 I had worked my account balance up to $2,500.00. At that time a close friend of my business partner was at our offices and he was watching me play Blackjack on the computer at Score's website. The name of this individual is "J", which for the purposes of this writing I will hereinafter refer to as "J."
"J" asked if he too could sign-up for an account with Scores. I told him that I'd be happy to assit him in that regard given the fact that "J" is of Eastern Indian origin and his knowledge of the English language is somewhat limited.
Accordinly, "J" opened a Casino Account which he funded with a $1,000.00 charge to his Credit Card through Western Union and on to the aforementioned intermediary Graphix Softech.
After another 3 to 4 days of playing Blackjack I had increased my account balance to a little over $7,000.00 and "J" had increased his account balance to little over $3,000.00 plus (with "J" only playing when he was at our Real Estate offices). At that point I was very pleased with the fruits of my endeavors incident to Score and I had no plans of making any withdrawals, as I wanted to utilize the fund that I had created to play more Blackjack and possibly even makes some wagers incident to the NBA playoffs.
However, my friend "J" did not want to incur a finance charge on his credit card incident to his initial Score's deposit. "J" asked me if he could request a withdrawal equal to his initial Scores deposit plus any fees related thereto. I called the Customer Service Department at SCORE'S and spoke to an individual by the name of Danzel and informed him of what "J" had hoped to accomplish with regards the aforementioned withdrawal request. Danzel asked me for my Account Name and I provided that information to him. Danzel then informed me that both of our accounts had been suspended for suspected cheating and that no withdrawals would be forth coming until an investigation incident to our play had been completed.
Note: at this time there was no less than (5) persons in the office listening to the exchange between myself and Danzel.
I then asked Danzel if he was prepared to offer any "factual basis" for his suspicions. Danzel went on to inform me that he and several employees of Score's had been watching every hand of play that "J" and I had played over the course of the prior 3-4 day period and that there was "no way" that we could have won the aggregate amount of $8,000.00 without cheating given the strategy that "J" and I had employed, as he and "several" other employees of Score's had changed the manner in which the cards were shuffled as well as "other means" that he would not divulge that were used in an effort to defeat our play. Danzel also questioned how it was possible for "J" and I to be playing at the same time and utilizing the same I P address? I then informed Danzel that we had a total of (14) computers in our Real Estate offices and that all of those computers were hooked up to a high speed DSL wireless router and that there was nothing illegal or untoward about that.
Additionally, I informed Danzel that I was not about to take this matter lying down and that I fully intended to persue any and all avenues available to me. Danzel then went on to say "look you son of a bitch, you have no idea who you are fucking with. If you want your money you can come to Costa Rica to get it, in which case you won't even make it off the plane." Danzel then ended our conversation by slamming the phone down.
Approximately, 10 to 15 minutes later I received a phone call from an individual by the name of Greg Rollins the General Manager of Score Sportsbook. Mr. Rollins stated "I understand you're having a problem with one of my books." I then asked Mr. Rollins if he had any conversation with his subordinate Danzel in this regard and he indicated that he had spoken to Danzel only moments before contacting me.
Mr. Rollins went on to say "I don't know what kind of game your trying to play but it's not going to work with us here at SCORE." He went on to offer the return of our original $1,000.00 deposits and I informed him that I fully intended to be paid the entire amounts owed to "J" an I.
Mr. Rollins then went on to say "You have no idea who you are fucking with" and then ended our conversation by hanging up the phone.
After the aforementioned conversation was concluded I immediately began posting messages incident to this Score's fiasco with every Forum I could find. My efforts must have been successful in finding their mark as I received yet another phone call from Mr. Rollins two weeks ago this Saturday morning. Mr. Rollins asked "Who the hell do you think you are posting all these messages on all these forums, you and your family are dead you son of a bitch." Immediately after Mr. Rollins slammed the phone down I contacted the Visalia Police Department and an officer was dispatched to take a report incident to the issuance of a terrorist threat. Additionally, I have contacted the F. B. I. in Los Angeles, California and that office has transferred this matter to the F. B. I. field office in Sacramento, California. Additionally, a referral has been forwarded to the offices of the Costa Rican National Police in San Jose, Costa Rica.
2 weeks ago this Sunday I received an email from the customer service department at Score advising me that the Western Union withdrawal requests incident to our winnings that "J" and I had made had been delayed inasmuch as Scores was not in receipt of copies of the front and backsides of our credit cards as well as a copy of our drivers licenses.
After running this email past the various law enforcement agencies, I was advised that it would not be a good idea to provide these individuals with any form of picture I.D., given the fact that these individuals had already communicated numerous threats. On the basis of that information I replied to the aforementioned SCORE EMAIL by declining their (SCORES) request that I provide them with any form of a picture identification.
What to do I hope that you will be able to utilize this information in advising other people to stay away from this group of thieves. I will continue in every way possible to get our money back. But I certainly would'nt want anyone else to stumble on to these bums.
In closing, I regret that I only came across your site yesterday the 14th of May. You have done a phenomial job in presenting your site and I look forward to returning soon and often. Lastly I did not find a place for being able to register for your Forum areas. If you could provide that information I would appreciate it.
