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Videoslots Withdrawal

danofthewibble said:
Every bank is different - not every transaction will be accepted as a faster payment, then it also depends on when the payer processed it. Asking for more information isn't a stalling tactic - if everything their side suggests it's been processed, they need to establish if something has gone wrong. And it's surprisingly common to see people insist a payment hasn't been received right up until the point of a statement being provided.
Click to expand...

You're missing the point I'm trying to make.
If they know it can take up to 5 days to get to the customer, which they do, then why ask for a bank statement or anything before that point?
The response should be, they can take up to 5 days, if it hasn't gone in by xx day, then please get back in touch, send us a statement and we will chase it up with the provider.
There is absolutely no point in asking for a statement after 2 days, as, even if they send it to the provider, the response will be 'yes, the 5 days isn't up yet, please contact us with a new statement after that point'.

The second point is, once they get the statement, they then clearly ignore it and ask for a letter from the bank, why? The statement shows it hasn't gone in, why do they need a letter from the bank, which are notoriously hard to get, and require a trip to the bank in many cases. I can understand if the statement isn't clear, or if there are concerns about if its been photoshopped or anything, but even then, only after the usual processing time has passed.

@kilcoyne1989 thats a bit unfair, Dan doesn't work for Videoslots, and he's not so much defending them, but the process many companies would follow. I don't disagree with him on the process, just that it shouldn't be done until the processing time has passed.
 
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If I worked for Videoslots, I'd have a lot more money in the bank I suspect. And even if I did work for them, I'd give the same response. I don't though.

And on the timing note from Colin - never put down to conspiracy what can be more easily attributed to human error ;)
 
kilcoyne1989 said:
Best way is to withdraw via VISA as that seems to go in the next day.

I miss the days when they used Trustly for their BANK withdrawals, they were always in within the hour. Exactly how it should be.

If you deposit, it leaves your account straight away, don't think we ask for much when we withdrawal for it to be in same day or worse ways, the next day.
Click to expand...
iam Canadian Visa ,Mastercard, skrill, neteller, PayPal, long gone for canadians we are a communist country run by banks who tell us how we spend are fucking money, banks In Canada are fucking robbing fucking assholes. Lmfao
 
colinsunderland said:
You're missing the point I'm trying to make.
If they know it can take up to 5 days to get to the customer, which they do, then why ask for a bank statement or anything before that point?
The response should be, they can take up to 5 days, if it hasn't gone in by xx day, then please get back in touch, send us a statement and we will chase it up with the provider.
There is absolutely no point in asking for a statement after 2 days, as, even if they send it to the provider, the response will be 'yes, the 5 days isn't up yet, please contact us with a new statement after that point'.

The second point is, once they get the statement, they then clearly ignore it and ask for a letter from the bank, why? The statement shows it hasn't gone in, why do they need a letter from the bank, which are notoriously hard to get, and require a trip to the bank in many cases. I can understand if the statement isn't clear, or if there are concerns about if its been photoshopped or anything, but even then, only after the usual processing time has passed.

@kilcoyne1989 thats a bit unfair, Dan doesn't work for Videoslots, and he's not so much defending them, but the process many companies would follow. I don't disagree with him on the process, just that it shouldn't be done until the processing time has passed.
Click to expand...

I wish they'd have just said this can take up to 5 working days, would have saved a lot of hassle, but instead they stick by it should have been in within 12-24 hours which is never the case.
 
samdog21 said:
iam Canadian Visa ,Mastercard, skrill, neteller, PayPal, long gone for canadians we are a communist country run by banks who tell us how we spend are fucking money, banks In Canada are fucking robbing fucking assholes. Lmfao
Click to expand...
So what option do you always go for, BANK?
 
kilcoyne1989 said:
So what option do you always go for, BANK?
Click to expand...
We have etransfer it's only for canadians, most casinos, like videoslots, ristzcasino, ojo, witch I play at, all offer etransfer, but only ojo offers withdraw via etransfer, so bank transfer, but videoslots has instant check new to me, I withdrew 2 weeks ago in bank account same day. Other wise still good 2days bank transfer, just did not know Friday was bank holiday in uk, that usually fucks shit up.
 
samdog21 said:
We have etransfer it's only for canadians, most casinos, like videoslots, ristzcasino, ojo, witch I play at, all offer etransfer, but only ojo offers withdraw via etransfer, so bank transfer, but videoslots has instant check new to me, I withdrew 2 weeks ago in bank account same day. Other wise still good 2days bank transfer, just did not know Friday was bank holiday in uk, that usually fucks shit up.
Click to expand...
Well that's good that you're getting it instantly.

VISA will always be my preferred choice moving forward.
 
danofthewibble said:
If I worked for Videoslots, I'd have a lot more money in the bank I suspect. And even if I did work for them, I'd give the same response. I don't though.

And on the timing note from Colin - never put down to conspiracy what can be more easily attributed to human error ;)
Click to expand...

It looks less like an error and more like company policy when it happens multiple times though. Another post in the Videoslots main thread, exactly the same thing, bank withdrawal, 5 days ago, asked for bank statement by customer service.
 
I have had this issue recently. Also a very abrupt live chat tonight (with transcript). My bank transfers have always been pretty much instant. When videoslots introduced PayPal I started to use this deposit method. I have been unable to withdraw via PayPal so far and bank transfer is the only option. I received a withdrawal confirmation email on 6/5/20 @ 17:31. At 00:06 on 12/5/20, literally during my live chat, I received notification that funds were in my account.

The agent wasn't helpful, was giving solutions when I hadn't been asked/nor been able to put to them my questions. I have a further withdrawal (confirmed email 10/5/20 @ 04:06) which I'm told will be in my account 15/5/20 at the latest.

Agent said he will have finance department change withdrawal methods (I thought this automatic and proportionate to deposits) to allow PayPal, this will be from tomorrow.

I will update with PayPal status change and confirm time and date of outstanding payment received
 
Team.Videoslots said:
Hi @icecream6984,

Regarding bank withdrawals; If you make your withdrawal before 15:00, then the money is on your account the same day. If it's after 15:00, the money is available on your account on the next banking day. Note that Adyen only processes withdrawals during working days.

For Sweden, Finland, and Denmark, bank withdrawals are available instantly 24/7 after we have processed it.

E-wallet withdrawals worldwide are also available instantly 24/7 after we have processed it. We process withdrawals on an average speed of 5 mins.

Bank withdrawals during weekends should be sorted soon in the UK. We have found a solution for it and should be available in a couple of weeks, we don't have an exact ETA but confirmed its coming.

Best regards,
Team Videoslots
Click to expand...

Withdrawals in UK are not being processed on next, nor the following working day im afraid.
 
FWIW I did an adyen withdrawal at 2pm yesterday. It hit my account this morning. I'm in Ireland though.
 
Team.Videoslots said:
Hi everyone,

We hope to go live with the new processor for UK this week. We are aware that some have problems with current processor.

We are also going live with E-transfers for Canada.

Best regards,

Team Videoslots
Click to expand...
Will this be for the withdrawal via BANK? If so, what will be the timescale?

Be glad to get back to normal as Ayden are so slow.

Glad you're finally admitting you've had problems with the current processor.
 
kilcoyne1989 said:
Will this be for the withdrawal via BANK? If so, what will be the timescale?

Be glad to get back to normal as Ayden are so slow.

Glad you're finally admitting you've had problems with the current processor.
Click to expand...

We already mention this earlier in the thread that we are changing the processor for bank withdrawals as we got a lot of report of withdrawals not being within expected timeline. The new processor is Worldpay that is sending directly via their UK bank account. So its UK to UK, they call it "Fast withdrawals" so you let us know if they live up to their claim :), indication we got is its within a few hours day time and after 14:00 UK time its next day.

This change is only for UK.

Regarding Interac, withdrawals should go live today or tomorrow.

Best regards,

Team Videoslots
 
Team.Videoslots said:
We already mention this earlier in the thread that we are changing the processor for bank withdrawals as we got a lot of report of withdrawals not being within expected timeline. The new processor is Worldpay that is sending directly via their UK bank account. So its UK to UK, they call it "Fast withdrawals" so you let us know if they live up to their claim :), indication we got is its within a few hours day time and after 14:00 UK time its next day.

This change is only for UK.

Regarding Interac, withdrawals should go live today or tomorrow.

Best regards,

Team Videoslots
Click to expand...
I wish I had spoken to you on the chat/email when I was wondering where my withdrawal was and I was told to send in bank statements and then get a letter from my bank proving the money hadn't gone in.

So I'll try and a withdrawal next week and it should be using Worldpay?

I assume I'll have to enter more than just the IBAN number?

If it's UK to UK, should just have to put in my account number and sort code as opposed to the IBAN number?
 
Risk switched to worldpay best thing for me as a Canadian, used to be INPAY witch was wire transfer, huge fees, now worldpay if you withdraw during the week, in your account in under 24hrs. And no fees. That is why I started playing again at risk, I like the site, just before with the fees I would not withdraw unless min 500$ that way when it hit my bank account, 444$. World pay is good.
 
colinsunderland said:
You're missing the point I'm trying to make.
If they know it can take up to 5 days to get to the customer, which they do, then why ask for a bank statement or anything before that point?
The response should be, they can take up to 5 days, if it hasn't gone in by xx day, then please get back in touch, send us a statement and we will chase it up with the provider.
There is absolutely no point in asking for a statement after 2 days, as, even if they send it to the provider, the response will be 'yes, the 5 days isn't up yet, please contact us with a new statement after that point'.

The second point is, once they get the statement, they then clearly ignore it and ask for a letter from the bank, why? The statement shows it hasn't gone in, why do they need a letter from the bank, which are notoriously hard to get, and require a trip to the bank in many cases. I can understand if the statement isn't clear, or if there are concerns about if its been photoshopped or anything, but even then, only after the usual processing time has passed.

@kilcoyne1989 thats a bit unfair, Dan doesn't work for Videoslots, and he's not so much defending them, but the process many companies would follow. I don't disagree with him on the process, just that it shouldn't be done until the processing time has passed.
Click to expand...
My point to this is do they ask all this shit when you deposit. Fuck no. Withdraw should be as seamless as deposits,
 
Team.Videoslots said:
We already mention this earlier in the thread that we are changing the processor for bank withdrawals as we got a lot of report of withdrawals not being within expected timeline. The new processor is Worldpay that is sending directly via their UK bank account. So its UK to UK, they call it "Fast withdrawals" so you let us know if they live up to their claim :), indication we got is its within a few hours day time and after 14:00 UK time its next day.

This change is only for UK.

Regarding Interac, withdrawals should go live today or tomorrow.

Best regards,

Team Videoslots
Click to expand...
Whoo ✌
 
kilcoyne1989 said:
I wish I had spoken to you on the chat/email when I was wondering where my withdrawal was and I was told to send in bank statements and then get a letter from my bank proving the money hadn't gone in.

So I'll try and a withdrawal next week and it should be using Worldpay?

I assume I'll have to enter more than just the IBAN number?

If it's UK to UK, should just have to put in my account number and sort code as opposed to the IBAN number?
Click to expand...

We are not live yet with Worldpay. I hope it goes live this week. I will let you know as soon as its live.

Interac withdrawals is now live for Canada.

Best regards,

Team Videoslots
 
Team.Videoslots said:
We are not live yet with Worldpay. I hope it goes live this week. I will let you know as soon as its live.

Interac withdrawals is now live for Canada.

Best regards,

Team Videoslots
Click to expand...
Cheers, appreciate it.

I did a withdrawal yesterday afternoon via VISA and it arrived in my account today, so this will be the option I go for until Worldpay is live.
 
It's kind of impossible to be exact with bank withdrawals when there are (how fcking many actually?) XXXX banks in the world in different countries which some for some reason get transactions cleared from some providers faster than other.

Like Trustly if you ask them, they are instant, still some banks it takes 1-3 bank days, as casino operator, you usually use information provider provide to you, i'm pretty sure that any payment provider don't have a list about actual processing times to every and each banks in the world when they process transaction.

Once casino have sent it, there's not much to do but give it few days and then if nothing appears on account, contact them with bank statement from date of withdrawal till date now and they can escalate it to provider (yes, these providers keep asking these bank statements that transaction haven't appeared there, especially some, not to name any, are quite strict that they don't start to trace transactions if it can't be shown that all details have been entered correctly and that receives bank statement shows it haven't been received, maybe to avoid getting XX times more requests without any information just to check transactions for nothing). Can't see it really any stalling as funds have left casinos account already, where's interest to "stall" these somewhere.....
 
Last edited:
Mr_Slot5 said:
Had a modest cash out last night and withdrew via card. Money in account within 15 minutes. Absolutely top notch.

Great work @Team.Videoslots
Click to expand...

VISA direct seem to one great thing what has been come in last years to get withdrawals to bank account fast. Haven't hear any delays or other issues with them (sure there have some like all tech where micro second disconnection can fck things up), very reliable and instant 24/7.
 
samdog21 said:
Hello but why is there never issues from banks all over the world when it comes to deposits?
Click to expand...
It was a complete ball ache for me when I banked with Nationwide every deposit for all casinos based in Malta.
They blocked every transaction which then involved a phone call, things were then sweet for 24 hours then the whole drama started again.
 
kilcoyne1989 said:
VISA definitely seems the best option on Video slots now.
Click to expand...

Everywhere where VisaDirect is used (get them instantly to my Revolut Master as well so not only Visa :) ), payment providers have quite tough competition, there are loads of providers offering their services which is of course good for users as they have to actually develop their product instead of as only remarkable provider rely last century technology and try to explain people that year 2020 it takes 7 days to bank transfer in SEPA area....
 
Hi Everyone,

Today we went live with our new processor for UK bank withdrawals. If everything is as we been promised, withdrawals on weekdays should be on players bank account same day if withdrawals is done before 15:30 and otherwise next bank day. If you do bank withdrawal Friday, would hit your bank Monday morning.

Please note some banks will be quicker than others and some banks might handle the transactions during evenings and weekends as well. From our-side we process withdrawals on an average speed of 5 mins around the clock all week long.

Best regards,

Team Videoslots
 
Last edited:
When is withdraw option for etransfer coming back, not that it matters, bank transfer is faster, going through this 3rd party bs via gigadat, takes longer than a bank transfer from vs if I withdraw from you before noon my time, in my bank account next day 5:30pm. Gigadat still waiting for text code, since Friday not you. AND PLEASE I HAVE ASKED THIS SO MANY TIMES , skrill and neteller, are not options for deposit or withdraw in Canada. PLEASE @Videoslots. Take it of the bank options page. Ty
 
samdog21 said:
When is withdraw option for etransfer coming back, not that it matters, bank transfer is faster, going through this 3rd party bs via gigadat, takes longer than a bank transfer from vs if I withdraw from you before noon my time, in my bank account next day 5:30pm. Gigadat still waiting for text code, since Friday not you. AND PLEASE I HAVE ASKED THIS SO MANY TIMES , skrill and neteller, are not options for deposit or withdraw in Canada. PLEASE @Videoslots. Take it of the bank options page. Ty
Click to expand...

Hi Samdog21,

Right now it looks like Interac withdrawals will come back this week. Will inform you as soon as it does.

We are not allowed to offer Neteller or Skrill to players in Canada, can you use it with other casinos?
- If that is the case, we will follow up with Neteller and Skrill to see if they can make it available for us again to Canadian players.

Best regards,

Team Videoslots
 
@Team.Videoslots , after 5 years of loyalty and more than 100.000 EUR deposited, it is time for me to change.
Amazingly sad that to cut some transaction fees you changed from Trustly to Adyen, which is a horrible payment provider.
As a UK customer waiting since 3 days for a bank transfer to arrive after approval is crazy. I would better pay the old 2.5 EUR fee anytime, just to don't wait days.
Any other online casino with a licence at the UK market, has a maximum one day delivery to bank accounts, not speaking about the real UK ones (PaddyPower, Skybet, Ladbrokes, etc.) which is less than a day.
Trustly or not, UK transactions are done within seconds, using a non-UK provider for the UK market is a huge mistake I think. If you stick to SEPA payments there are hundreds of providers, who support SEPA instant, which is a max. 20 second transfer time 24/7. But guess its more expensive as probably that was the reason for changing from Trustly.
Searching Adyen, the reviews are also very bad from all over Europe.

I hope those who made the decision will be fired soon with Adyen as well, as its hard to believe that in long-term it will be cost-effective as UK players complaining all day as I've heard from the live-chat agents... and I don't think that losing a huge market, like the UK, would balance the withdrawal costs difference.

But thats just a personal thought, the leaders are doing they best, I am sure, but probably I won't see the results as I started building my loyalty with Casumo now, where I can get my withdrawal in max a day, be weekend or not.
 
Maybe the majority of VS players are not from the UK. And probably fewer still withdraw to bank accounts. Sometimes you have to balance profitability against usability; if it costs much more to please a relatively small subset of users, then of course they'll go with the cheaper option.

I'd guess most people deposit by and withdraw back to card. To them, the situation has vastly improved - funds almost immediately received to their card (and by definition, their bank account).
 
danofthewibble said:
Maybe the majority of VS players are not from the UK. And probably fewer still withdraw to bank accounts. Sometimes you have to balance profitability against usability; if it costs much more to please a relatively small subset of users, then of course they'll go with the cheaper option.

I'd guess most people deposit by and withdraw back to card. To them, the situation has vastly improved - funds almost immediately received to their card (and by definition, their bank account).
Click to expand...

Well, I don't think that the UK is a small portion. But even if it is, they still offer Trustly as a deposit option, so they did not closed affiliation with them, only for withdrawals changed the provider. And if you are right with the small market theory, it couldn't be a big loss to keep those fees, since there is not a huge traffic and paid commission than. But I'm pretty sure UK should be their 2nd or 3rd largest after Scandinavian part and Germany maybe.

And yes, since I can deposit with bank in two clicks without manually transfer my money (Trustly automatically direct debits) its pretty cool, and my mastercard takes 2days with them still, its not faster than before (only Visa changed). However my main dep option was my card.
And in these times when way smaller casinos (VS is obviously one of the biggest) can afford a faster payment provider I don't think that we can say the real problem is the pricing.

Making more profits is important in any business, but being greedy could result customer loss, which could impact more losses than the planned operational cost save.

I (we players) have so many other options where we can play the same games nowadays and of course everyone tries to find its best. For me that was VS, but now it changed. If I can play the same games somewhere and can get my money faster, of course I will go there.
 
2 pages of thread before it's mentioned that Videoslots have removed Trustly as a withdrawal option for the UK.

And not even @Team.Videoslots who mention it.

Bank transfer is the new option and will take standard bank transfer times. It was Trustly who made it instant.

Speculating, as that what happens when there is a lack of clarity, they removed it as it's expensive.
 
sapit222 said:
@Team.Videoslots

When will you change back to Trustly? :what:

The new1 your using is no good.

Trustly was instant withdrawals, but now its not... :mad:

With the lowered RTP on so many games, the instant withdrawals is 1 of the important things that keeps me at your casino.
Click to expand...

What bank do you have? If you are Swedish their shouldn't be a problem unless you have one of the smaller banks. If you have one one those there are winners and losers. Everyone will of course be paid in the end!!
 
Hi everyone,

@bamberfishcake -- All the bank transfers within the SEPA region are SEPA payments. Everyone within this area should have their bank withdrawals within 24 hours during banking days. We have also implemented VISA Direct. These withdrawals are instant for everyone, given that the card supports direct payments.

@sapit222 -- We process all Swedish bank withdrawals via Zimpler, these transactions are instant as well. Please get in touch with us at [email protected], and we will investigate further should you have experienced any delays.

Have a lovely day.

Br,
Team Videoslots
 
Team.Videoslots said:
Hi everyone,

@bamberfishcake -- All the bank transfers within the SEPA region are SEPA payments. Everyone within this area should have their bank withdrawals within 24 hours during banking days. We have also implemented VISA Direct. These withdrawals are instant for everyone, given that the card supports direct payments.

@sapit222 -- We process all Swedish bank withdrawals via Zimpler, these transactions are instant as well. Please get in touch with us at [email protected], and we will investigate further should you have experienced any delays.

Have a lovely day.

Br,
Team Videoslots
Click to expand...

Have a great day too.

I was merely pointing out that Trustly had been removed as the payment processor. I thought it might help make things clearer.

The cost being the reason as stated through speculation.

Stay safe, have fun
 
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