Videoslots Withdrawal

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
Hi Everyone,


I was wondering if anyone has made withdrawals using Bank transfer/Adyen at Videoslots, anytime i have withdrawn before it has been processed via Trustly and is usually processed and in my account within an hour.

I made 3 withdrawals, all have been approved, but via Adyen, support said it takes 2 days but i was wondering if anyone knows, from experience, how long it takes to reach your bank account please?

Usually with Trustly, i get asked to input my IBAN and BIC/Swift details but with Adyen it only asked for my IBAN. I have asked support but they said to wait a couple of days and it should be with me soon. My withdrawal was approved on 18/04/2020.

Any help would be appreciated! The withdrawal in total was for £15,000.

Thanks in advance!
 
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samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
Well iam from Canada and bank transfer only option via citadel. But last week withdrew 300$ in my account same day .usually 2days fucking unreal. Apparently if you withdraw before 1500hrs uk time 11am here you get it same day called instant check. Np with that
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Well VS have a period of time for manual withdraws between 12 midnight and 6am UK time they do not manually process them. They do have automatic systems in place though for ewallet withdraws though.

During this pandemic though, the manual withdraws are taking longer as well. So if you do withdraw via bank wire, they stay pending for a longer time at the moment. But Trustly is usually fast anyway and pretty much instant most of the time once it has been approved and processed at VS end and funds sent over.

I only use ewallets to deposit and withdraw to online casinos :)
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi @icecream6984,

Regarding bank withdrawals; If you make your withdrawal before 15:00, then the money is on your account the same day. If it's after 15:00, the money is available on your account on the next banking day. Note that Adyen only processes withdrawals during working days.

For Sweden, Finland, and Denmark, bank withdrawals are available instantly 24/7 after we have processed it.

E-wallet withdrawals worldwide are also available instantly 24/7 after we have processed it. We process withdrawals on an average speed of 5 mins.

Bank withdrawals during weekends should be sorted soon in the UK. We have found a solution for it and should be available in a couple of weeks, we don't have an exact ETA but confirmed its coming.

Best regards,
Team Videoslots
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
Hi @icecream6984,

Regarding bank withdrawals; If you make your withdrawal before 15:00, then the money is on your account the same day. If it's after 15:00, the money is available on your account on the next banking day. Note that Adyen only processes withdrawals during working days.

For Sweden, Finland, and Denmark, bank withdrawals are available instantly 24/7 after we have processed it.

E-wallet withdrawals worldwide are also available instantly 24/7 after we have processed it. We process withdrawals on an average speed of 5 mins.

Bank withdrawals during weekends should be sorted soon in the UK. We have found a solution for it and should be available in a couple of weeks, we don't have an exact ETA but confirmed its coming.

Best regards,
Team Videoslots
Can you confirm whether or not customers are reporting problems loading games? The last few days I have had a lot of issues, some games will not load at all.
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi @snorky510238,

Both Netent, Thunderkick and Relax Gaming have experience temporary issues on their end the past couple of days. It has been resolved quickly but been a reoccurring issue. Otherwise, everything has been working fine.

Please reach out to us at videoslotsteam@videoslots.com with further details, e.g. error message, games/provider, and device/browser details and we would be happy to take a closer look.

Best regards,
Team Videoslots
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
Hi @snorky510238,

Both Netent, Thunderkick and Relax Gaming have experience temporary issues on their end the past couple of days. It has been resolved quickly but been a reoccurring issue. Otherwise, everything has been working fine.

Please reach out to us at videoslotsteam@videoslots.com with further details, e.g. error message, games/provider, and device/browser details and we would be happy to take a closer look.

Best regards,
Team Videoslots
I play on an iPhone 6 and use safari and I am having particular problems with Thunderkick and BTG. I just get the black page with revolving white dots which I have never noticed before.
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
I play on an iPhone 6 and use safari and I am having particular problems with Thunderkick and BTG. I just get the black page with revolving white dots which I have never noticed before.
Same on all British and paddy power for me hate it also kicked out of games mid spin error messages and when get back in game it doesn’t finish the spin or update balance takes the money for the spin
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
Same on all British and paddy power for me hate it also kicked out of games mid spin error messages and when get back in game it doesn’t finish the spin or update balance takes the money for the spin
Yes to be honest it’s almost becoming normal now to experience problems every time you play. I am so fed up of it but of course I usually deposit without checking first. Then just end up getting frustrated and losing playing games I don’t particularly like. :(
 

aodat2

Dormant account
PABnononaccred
PABaccred2
PABnoaccred2
Joined
Mar 17, 2003
Location
Malaysia
Since this thread is not really titled specifically, I am chiming in with a little bit of praise for VideoSlots.

It's been quite a long time since I've seen anyone doing withdrawals so fast but...

Method: Ecopayz
Date/Time Requested: 21 April 2020 17:31:47 GMT
Date/Time Processed: 21 April 2020 17:35:12 GMT

Good job for the 3 minute 25 seconds processing time.
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
Yes that’s one thing you cannot fault VS for, 99% of the time it’s done no fuss and on the odd occasion it has taken a little longer it was still faster than most.
 

kidgloves

Experienced Member
Joined
Sep 5, 2010
Location
Leicester
Yes, I'm waiting for a Trustly withdrawal that is usually fairly instant. This was an 8.30am withdraw yesterday. Gonna give it till tomorrow so the 48 hrs is up before trying support. I also noticed that the IBAN only was asked for and no BIC required which is the first time that has changed for me.
 

kidgloves

Experienced Member
Joined
Sep 5, 2010
Location
Leicester
Update: received my withdrawal this morning - so it took a couple of days rather than instant. Also came from Adyen which was curious given I've never opted for them as a withdrawal method....only every use Trustly normally.
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Hi Everyone,


I was wondering if anyone has made withdrawals using Bank transfer/Adyen at Videoslots, anytime i have withdrawn before it has been processed via Trustly and is usually processed and in my account within an hour.

I made 3 withdrawals, all have been approved, but via Adyen, support said it takes 2 days but i was wondering if anyone knows, from experience, how long it takes to reach your bank account please?

Usually with Trustly, i get asked to input my IBAN and BIC/Swift details but with Adyen it only asked for my IBAN. I have asked support but they said to wait a couple of days and it should be with me soon. My withdrawal was approved on 18/04/2020.

Any help would be appreciated! The withdrawal in total was for £15,000.

Thanks in advance!
Sam issue here I assumed it was trustly otherwise I would of used paypal, Its been 2 days for me and still nothing
Hope we get it soon !
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Update: received my withdrawal this morning - so it took a couple of days rather than instant. Also came from Adyen which was curious given I've never opted for them as a withdrawal method....only every use Trustly normally.

Made two withdrawals from VS on Friday.

Only just hit my bank account today, 5 days ffs.

Might have to shop around for somewhere else to play, not waiting 5 days, if that's the normal now. Used to a few hours at most, normally minutes with them.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Made two withdrawals from VS on Friday.

Only just hit my bank account today, 5 days ffs.

Might have to shop around for somewhere else to play, not waiting 5 days, if that's the normal now. Used to a few hours at most, normally minutes with them.

Are you withdrawing to card?

VS have said Visa Direct will be implemented soon so you should get withdrawals within 30 mins of processing.

Paddy Power have this and I get my cashouts to card instantly.
 

Lincolnuk

Senior Member
MM
Joined
Dec 9, 2012
Location
Lincolnshire
Made 2 cash outs by visa debit last night. They normally show in about 2 days but got a nice sunrise as both was in my account within a few minutes so why im a bit of a critic because of there RTP and state of some games at the moment ill have to give a big pat on the back for this one
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
What? Visa Debit withdrawals are now instant? Is this the same for UK players too? Or is that only for other countries? It is not a very late april fools joke is it?

If paypal breaks again, I might have no choice but to then just use my Visa Debit card to deposit and withdraw with. But I will only do so if Paypal Fails again first and if it is true and withdrawals are now pretty much instant once they have been processed by VS?.
 

Lincolnuk

Senior Member
MM
Joined
Dec 9, 2012
Location
Lincolnshire
What? Visa Debit withdrawals are now instant? Is this the same for UK players too? Or is that only for other countries? It is not a very late april fools joke is it?

If paypal breaks again, I might have no choice but to then just use my Visa Debit card to deposit and withdraw with. But I will only do so if Paypal Fails again first and if it is true and withdrawals are now pretty much instant once they have been processed by VS?.

I am UK and it was deafeningly true last night. In fact i had spent half before getting out of bed. Dam Amazon.
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
Wtg on the surprise but don't expect that consistantly, learned that. Last week withdraw 300$, banktransfer used to waiting 2 days if you withdraw during the week. But holy fuck was in my bank account same day. Somthing called instant check. So yesterday morning early withdraw 2 times. And I here yesterday from @Videoslots that if you withdraw via banktransfer before 1500hrs gmt. Money in bank account same day. Well I withdrew way before that. And guess what no money. When you enquire never get answers for 2days. Anyway expect money today. But don't say things that don't happen. I fucking hate with a passion chasing a withdraw. From any casino. ALL CASINOS THESE DAYS ARE SO INCONSISTENT its fucked. Iam a Canadian only option from videoslots is bank transfer. So don't get me jacked up with sameday payouts.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Wtg on the surprise but don't expect that consistantly, learned that. Last week withdraw 300$, banktransfer used to waiting 2 days if you withdraw during the week. But holy fuck was in my bank account same day. Somthing called instant check. So yesterday morning early withdraw 2 times. And I here yesterday from @Videoslots that if you withdraw via banktransfer before 1500hrs gmt. Money in bank account same day. Well I withdrew way before that. And guess what no money. When you enquire never get answers for 2days. Anyway expect money today. But don't say things that don't happen. I fucking hate with a passion chasing a withdraw. From any casino. ALL CASINOS THESE DAYS ARE SO INCONSISTENT its fucked. Iam a Canadian only option from videoslots is bank transfer. So don't get me jacked up with sameday payouts.

Can you not use neteller or skrill in Canada?
 
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