Videoslots ridiculous behaviour

xxshepxx

Senior Member
PABnononaccred
MM
Joined
Jan 1, 2012
Location
United Kingdom
A little more light on the situation.

I requested the processed with withdrawal and I'd then close my account.

They've closed the account anyway, and not processed the withdrawal. So that's why it's blocked and I can't get in. Or do anything.

So seems they can follow instructions, but pick and choose which ones
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
A little more light on the situation.

I requested the processed with withdrawal and I'd then close my account.

They've closed the account anyway, and not processed the withdrawal. So that's why it's blocked and I can't get in. Or do anything.

So seems they can follow instructions, but pick and choose which ones
Have they said why it hasn't been processed?
They cannot hold it because of your address proof, it's a breach of their LCCP.
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
20/50/100 dollar spins and your throwing your Teddy out of the pram over $275 or we'll $175 or $75 depending on how u look at it
I sorrta suspect if you hadn't been such a welt they would have sorted your issue out a lot sooner I know if I was a Cs agent and u said I had special needs I'd fuck u about to the point were you'd be throwing your device out the windy.
 

EngrishJonny

Newbie member
Joined
Jan 19, 2019
Location
BC
20/50/100 dollar spins and your throwing your Teddy out of the pram over $275 or we'll $175 or $75 depending on how u look at it
I sorrta suspect if you hadn't been such a welt they would have sorted your issue out a lot sooner I know if I was a Cs agent and u said I had special needs I'd fuck u about to the point were you'd be throwing your device out the windy.
Not welt at all. It just pissed me off that some of the spins fucked up. Considering the amount playing a matter of slight concern and more enjoyment. And I wagered a lot over the playing period, just wanted to work out what went sideways for the few spins (only became a bigger deal when they made it that way..... )

As for special needs if you don’t get waiting for two months that I was told would take 24/48 (the first time) maybe you ride the same short bus as them...
 

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
Kudos to the rep.

No sooner had they contacted me and I forwarded my chat transcript and the withdrawal had been processed.
Consider yourself lucky, i have had a withdrawal pending since 10th March for source of wealth and i am still waiting for it to be processed. The response time is really slow and i am still getting the usual "we will be in touch shortly" response.
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Consider yourself lucky, i have had a withdrawal pending since 10th March for source of wealth and i am still waiting for it to be processed. The response time is really slow and i am still getting the usual "we will be in touch shortly" response.

Have you tried tagging the Rep?.

It's ok seen your post on the other thread.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Kudos to the rep.

No sooner had they contacted me and I forwarded my chat transcript and the withdrawal had been processed.
Shouldn't really have to chase a rep to get paid from an accredited casino though, especially when their license specifically states they cannnot delay a withdrawal for KYC when it could have been requested earlier.
 

xxshepxx

Senior Member
PABnononaccred
MM
Joined
Jan 1, 2012
Location
United Kingdom
Shouldn't really have to chase a rep to get paid from an accredited casino though, especially when their license specifically states they cannnot delay a withdrawal for KYC when it could have been requested earlier.
Indeed

But to be fair to the rep he threw his hands up, there was miscommunication between some VS departments, and it caused a fair old mess.
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi Bazjones,

I ask for an email due to the GDPR, which doesn't allow me to assist you with account-specific issues here, unfortunately. Moreover, your PM didn't include any information that allows me to find your account. I hope you understand and that we can resolve your issue soon.

Have a nice afternoon.

Kind regards,
Team Videoslots
 
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