- Joined
- Jan 28, 2016
- Location
- uk
@Team.Videoslots Why does the SOTS battle have a 90 minute length?
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Hello everyone.
The Battle had, unfortunately, to be closed as we are experiencing issues which we are trying to resolve. We apologize for the inconvenience and while the previous score cannot be restored we have chosen to start it again.
Best regards,
Team Videoslots.


Hello Reelsoffun.
We are experiencing issues with NetEnt currently and we needed to close the ongoing Battle, unfortunately, to try to resolve the problems. While we cannot restore the score from the previous Battle, we have provided a new Halloween Jack Battle for you.
Best regards,
Team Videoslots.
Okay looks like SOTS is gonna finish 30 mins too early.
Hello everyone,
We received reports about this issue and we aim to have it resolved for the next week. Our apologies for the inconsistencies, the varied Battle lengths are not something we consider an issue or error since different configurations have been used for Battles since the beginning, but we are working on updating these.
Best regards,
Team Videoslots.

So I lost 10 free spins because it got canceled and later on I could not register in the secret of the stones battle because it was all the time grey for me...great great... (and no the time was not up, there were over 70 minutes to go...).
But ok, just 10 free spins... just imagine the person on rank 1 when he noticed that there is no reward for him.
@xbornluckyx Dan left Videoslots

Hello xbornluckyx.
We appreciate all feedback we receive, and we understand that venting frustration does not equate complaining
To clarify regarding the times, there have been several different configurations in work for the Freerolls, which has included different lengths, and we are constantly updating to make sure they are the best the can be. Whenever we receive a report about a Battle being different we try to resolve the issue as soon as possible, but this can mean that we correct the issue now and it will be working as intended next week if it comes back. What we mean when we say that it is not an issue is simply that it is one of the possible configurations, and we are moving towards using the same configuration for all Battles in the future.
@Aryol It is regrettable that you missed out on your potential spins from the Battle and we apologize, we can promise that cancelling the Battle was essential. What we tried to do to mitigate the situation was to offer an identical Battle to allow people a second chance. If you encounter issues with a Battle, please contact us or our Support and we will do our best to help you out.
Best regards,
Team Videoslots.

We appreciate all feedback we receive, and we understand that venting frustration does not equate complaining![]()


Hello Tirilej,
The quick spin removal is something that is done from the providers side to adhere to the new regulations and nothing we can change. We expect to have all missing Battles available again before they start
Regarding the issues logging in, could you please send a message to [email protected] and we can investigate that further.
Best regards,
Team Videoslots.

Hello Tirilej,
The quick spin removal is something that is done from the providers side to adhere to the new regulations and nothing we can change. We expect to have all missing Battles available again before they start
Regarding the issues logging in, could you please send a message to [email protected] and we can investigate that further.
Best regards,
Team Videoslots.
Hello Tirilej,
We will investigate this further, thank you for reporting it.
Best regards,
Team Videoslots.

Hmm your turn your fortune-extra freeroll should start in 15 minutes but still missing in the list.
EDIT: just after my post it was added![]()

Any confirmation if there are battle of slot weekend this month and what the time period is for qualification? I would have a bash now but if i blow my £300 would hope to have qualified, I am going to wait until I know if it is on and when you qualify from?

Any confirmation if there are battle of slot weekend this month and what the time period is for qualification? I would have a bash now but if i blow my £300 would hope to have qualified, I am going to wait until I know if it is on and when you qualify from?
now i never really complain but have to about this statement as im sure nearly every person on here will agree is that freeroll battles last for 2 hours and always have and u can do late registrations for 1 hour and 30 minutes for freerolls so how u can then say it has never been an issue is kinda shocking, if it was paid battles fair enough as they are varied but freerolls daily have always been the same , maybe im wrong after 4 years but am sure others would agree with me. As i said i love VS and will keep playing there but plz dont treat us like we are stupid![]()
Just one week to have met wagering VS?
I don’t mind the deposit amount but the timescale for wagering....Really?

, especially as the timing means the most I could do would be around 2.5 hours.
people complaining about the wagering its not new news it has been like that for a month now
