Hi,
Mina said this in response to you:
"You can forfeit the active bonus and play free-roll, happened to me before, even though I finished the bonus it still said it was active. Go to my bonuses and forfeit active bonus. "
She is correct, but let me expand a little further, as I think you may interpret what she said as giving up say a €5 or €10 battle ticket.
When you get freespins on Videoslots and activate them, that counts as an active bonus.
If you win with those 5 or whatever spins. Then great. It will have no effect on you when you try and register for the freerolls.
BUT and it is a big but and somewhat of a glitch on Videoslots.
If you activate 5 freepins and win absolutely nothing from them, then when you try and register for a freeroll, it tells you you have an active bonus.
That is when you need to go to you bonus lobby and forfeit the "active" 5 freespin bonus. You don't need to forfeit unused tickets
I don't know why this happens but it does
I hope that makes sense. I had to find this out myself.
Hi Chipkin9,
You are correct, at the moment this is how it works. But we are working hard on a solution for this.
Best regards,
Philip



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