I can investigate further the next time I play.Hi @Itaghai
We have tested the game but it works smoothly for us.
Do you get any errors or "loading sign" during the spins? Or is it just reels spinning?
Maybe you could take a video of the issue and email it to us?
Kind regards,
Team Videoslots
Basically what happens is the server is taking time to send the response back, we click spin and it stays with the reels spinning for a while, then after 5 seconds or so, when the response comes back, the spin cost gets out of the balance and the spin is done.
I tested the same came in another casino around the same time and it was running smoothly, since both casinos have the same version I think the endpoint server is the same, but the next time it happens I'll compare the requests and see if there is any difference in the servers.