Team.Videoslots
Award Winning Casino rep
- Joined
- Jul 23, 2018
- Location
- Malta
Hello Itaghai,Hi @Team.Videoslots,
I just noticed it happened the same to me, I did my spins yesterday a few minutes after midnight, I got the 1€ ticket refunded from the Creature of the Black Lagoon but not from the previous Reef Raider Battle.
The battle with Creature From The Black Lagoon was cancelled before it started, and therefore the ticket was refunded.
When the battle has already started, as was the case with the first Reef Raiders, then the ticket is not always automatically refunded currently. This is a technical issue we're facing, which we're aware of, and working on fixing.
I've added a new €1 ticket to your account manually to refund the ticket used for the Reef Raiders which was cancelled earlier today.
Kind regards.
Team Videoslots.