Official Videoslots presents Battle of Slots!

[CongoGB]

Additional - all games seem to be pretty laggy again @Team.Videoslots @Mr Wild - is this a UK thing, or a general website issue?

 

[Pixie]

Here all games work fine except Pragmatic games which has been very slow for several months

 

[ShadyFei]

@Team.Videoslots How is it 8 players are allowed to register for a 5-player maximum Jackpot Battle? I would like a replacement ticket to another Round 2 - Jackpot chase battle or equivalent. Obviously, this battle was not delivered as advertised. Here are the details:

Battle ID: 3834967 Status: In Progress Started at: November 12, 2022 11:33 GMT Entrants: Max 5 players, currently 5 Type: Jackpot Game: The Sword and the Grail Buy-In: € 27.50 ($ 37.29)

Prize Type: Fixed prize pool Registered Players: 8 1st Entry ticket to Round 3 2nd Entry ticket to Round 1 3rd Entry ticket to Round 1

# Alias 1 Seremela 2 Shadyfie 3 Brzydal 4 Bajsmaww 5 TC77 6 OG-4Eva 7 Lavii 8 NUMTAN12

 

[CongoGB]

Here all games work fine except Pragmatic games which has been very slow for several months

Must be a UK thing again - every provider is lagging quite badly.

 

[Team.Videoslots]

Additional - all games seem to be pretty laggy again @Team.Videoslots @Mr Wild - is this a UK thing, or a general website issue?

Hi @CongoGB

Thank you for bringing this up.

I have raised this issue to be looked into.

Hopefully this will be fixed soon.

UPDATE: This should be resolved now. Please let me know if there is any further issues.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

@Team.Videoslots How is it 8 players are allowed to register for a 5-player maximum Jackpot Battle? I would like a replacement ticket to another Round 2 - Jackpot chase battle or equivalent. Obviously, this battle was not delivered as advertised. Here are the details:

Battle ID: 3834967 Status: In Progress Started at: November 12, 2022 11:33 GMT Entrants: Max 5 players, currently 5 Type: Jackpot Game: The Sword and the Grail Buy-In: € 27.50 ($ 37.29)

Prize Type: Fixed prize pool Registered Players: 8 1st Entry ticket to Round 3 2nd Entry ticket to Round 1 3rd Entry ticket to Round 1

# Alias 1 Seremela 2 Shadyfie 3 Brzydal 4 Bajsmaww 5 TC77 6 OG-4Eva 7 Lavii 8 NUMTAN12

View attachment 175663

Hi @ShadyFei

I have raised this to be looked into.

Will email you as soon as there is an update.

Kind regards,
Team Videoslots

 

[Jono777]

I thought this AWFUL lag problem had been sorted

Not even done 20 spins yet and pulling my hair out already.

(Yes I have a full head of hair at 50!)

 

[Team.Videoslots]

I thought this AWFUL lag problem had been sorted

Not even done 20 spins yet and pulling my hair out already.

(Yes I have a full head of hair at 50!)

Hi @Jono777

Apologises for the inconvenience.

Have you tried to clear cache and cookies to see if it helps?

Could you also let me know if you are experiencing this with all games?

Kind regards,
Team Videoslots

 

[Jono777]

Hi @Jono777

Apologises for the inconvenience.

Have you tried to clear cache and cookies to see if it helps?

Could you also let me know if you are experiencing this with all games?

Kind regards,
Team Videoslots

Done all this, including a PC clean up, router reset etc etc

It is with ALL games including battles and it seems from other members here and maybe some others on your team too that this has been going on for a lengthy period also.

Read a couple of posts saying you guys had sorted it but it is not the case, still very bad delays and lag and spoilt my whole session (again)

Cheers!

 

[Team.Videoslots]

Done all this, including a PC clean up, router reset etc etc

It is with ALL games including battles and it seems from other members here and maybe some others on your team too that this has been going on for a lengthy period also.

Read a couple of posts saying you guys had sorted it but it is not the case, still very bad delays and lag and spoilt my whole session (again)

Cheers!

Hi @Jono777

Thank you for providing this information.

I have raised this issue again to get it resolved.

Kind regards,
Team Videoslots

 

[slotmaster]

Done all this, including a PC clean up, router reset etc etc

It is with ALL games including battles and it seems from other members here and maybe some others on your team too that this has been going on for a lengthy period also.

Read a couple of posts saying you guys had sorted it but it is not the case, still very bad delays and lag and spoilt my whole session (again)

Cheers!

Get a better internet connection? Seriously it does ruin the fun of playing so I feel for ya, lot's of tech issues for us on Ontario Casinos.

 

[Jono777]

Get a better interent connection? Seriously it does ruin the fun of playing so I feel for ya, lot's of tech issues for us on Ontario Casinos.

Lol, The router is less than 6 month's old mate and I pay extra each month for super fast broadband, it is not my end the fault lies with VS.

I put a deposit in Unibet mid week and although I have never seen such a fast bust out, the slots themselves ran smooth.

As you say does ruin the fun/session, more so when I am on a low and limited budget which I stick to regardless.

 

[Mr Wild]

Lol, The router is less than 6 month's old mate and I pay extra each month for super fast broadband, it is not my end the fault lies with VS.

I put a deposit in Unibet mid week and although I have never seen such a fast bust out, the slots themselves ran smooth.

As you say does ruin the fun/session, more so when I am on a low and limited budget which I stick to regardless.

The fault is on our side. They are working on it. It affects all UK customers.

 

[slotmaster]

The fault is on our side. They are working on it. It affects all UK customers.

I say put a decent size deposit in jono's account for the trouble.

 

[Mr Wild]

The tech them just deployed a fix for the UK, it seem to have worked. Let us know if you still have issues.

 

[Team.Videoslots]

Hi everyone.

The issue with lagging spins for UK users has been fixed.

We will keep monitoring the situation so please let us know if you experience any issues.

Kind regards,
Team Videoslots

 

[CongoGB]

Yeah, does seem better now - thanks for looking into it!

 

[Jono777]

Have to wait for me to test it out, sorry already done my budget for this week.

Appreciate the update though, PS: Slotmaster had a VERY good idea

 

[Itaghai]

@Team.Videoslots How is it 8 players are allowed to register for a 5-player maximum Jackpot Battle? I would like a replacement ticket to another Round 2 - Jackpot chase battle or equivalent. Obviously, this battle was not delivered as advertised. Here are the details:

Battle ID: 3834967 Status: In Progress Started at: November 12, 2022 11:33 GMT Entrants: Max 5 players, currently 5 Type: Jackpot Game: The Sword and the Grail Buy-In: € 27.50 ($ 37.29)

Prize Type: Fixed prize pool Registered Players: 8 1st Entry ticket to Round 3 2nd Entry ticket to Round 1 3rd Entry ticket to Round 1

# Alias 1 Seremela 2 Shadyfie 3 Brzydal 4 Bajsmaww 5 TC77 6 OG-4Eva 7 Lavii 8 NUMTAN12

View attachment 175663

This is a bug where the counter for number of registered players goes into negative, I believe I saw that battle with a -1/5 at some point, therefore at least 6 players would need to register for the counter to reach 5

 

[Team.Videoslots]

The Grand Final Battle will take place in 2 weeks and we have another chance for you to win a free entry ticket during tonight's Sunday Satellite Battle.

Here's everything you need to know

• Dates: Sunday 13th of November 2022
• Time: 18:00 - 20:00 GMT
• Game: Frozen Gems (Play'n GO) €0.20
• Buy-In: €0
• Spins: 100
• Requirements: To participate players need to have deposited €20 or more and collected 1,000XP in the last 30 days before the start of this Battle

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[Pixie]

@Team.Videoslots Wrong bet amount on Viking Raid Zone !

 

[hubbadubbadingdong]

Yep unable to spin on the current Viking freeroll - Tourney demands 0.25 per spin but it’s not an option

 

[Team.Videoslots]

Hi @Pixie

Thank you for pointing this out.

This has been resolved and battle replaced.

Kind regards,
Team Videoslots

 

[09237653]

Hello 09237653,

What was the ID of the battle where this happened?
Checking your battle history, I cannot find that you have anywhere you did not successfully play all spin, so I don't think you missed out on any spins.

Kind regards.
Team Videoslots.

it was a bug with the battle due to how the game works, I stopped autospins to play the bonus and it just ended there without letting me play the bonus round, (you can see the unplayed bonus round in the background) not sure it would have helped much with the low score I had though.

Lucky Mcgee is just not suitable for battles with the way the mechanics work- having to stop autoplay to manually start the bonus rounds, a lot of players probably wont even realise this, I tried to be smart and use the bonus round on my last spin but it backfired.

 

[Itaghai]

it was a bug with the battle due to how the game works, I stopped autospins to play the bonus and it just ended there without letting me play the bonus round, (you can see the unplayed bonus round in the background) not sure it would have helped much with the low score I had though.

Lucky Mcgee is just not suitable for battles with the way the mechanics work- having to stop autoplay to manually start the bonus rounds, a lot of players probably wont even realise this, I tried to be smart and use the bonus round on my last spin but it backfired.

You don't need to worry about that.

When you click spin, even if you hit a bonus in most providers everything's already everything determined, I think Pragmatic Play is the only one that every cluster and every spin on the bonus requires a new request to the server, but the others even if you had to pick something it's already determined unless there is a gambling option involved.

On top of that, when you finish your spins and it says you got X score and you know you did more because of a bonus or something else, when the battle ends the VS calculations for the battle will pick that up, once I had a big hit in the last spin and it didn't show on the score but when the battle as processed I got the rewards from it.