Videoslots - Newly Accredited

[Video_Poker_Pro]

Nah mate, still a few voices of sanity.

I'm baffled by the almost shill like defending of them: this is a site that chopped their rewards programme but increased qualifying, a site that doesn't work: in general. All on the basis for what, some 94% max RTP spins? They engage? Well, look at the RAW game on Monday's tonight and sure, sounds like they listen

As for other sites offering decent bang for your buck - each to their own. I know some places, and play there, still offering 50-100% matches. Personally, i prefer them rather than collecting 16 rewards that give 2 quid. Like i said, all preference.

As Goat says: have we really reached a stage where a site 'being up' is viewed as some sort of achievement? And casino's wonder why they can 'get away' with offering 94/92/88% slots - some of the comments on here show exactly why they think they can. Because they do.

 

[Tengil]

Hadn't played at VS for like a year and fancied some battles, especially the buy-in ones.

Played "normal" slots also and was quite shocked to see that the old weekend booster was scrapped. Can't really recall that they ever informed me (which wouldn't surprise me).

Anyone know when that changed? In my case they "saved" like 120e but lost all future revenue from me.

 

[goatwack]

Hadn't played at VS for like a year and fancied some battles, especially the buy-in ones.

Played "normal" slots also and was quite shocked to see that the old weekend booster was scrapped. Can't really recall that they ever informed me (which wouldn't surprise me).

Anyone know when that changed? In my case they "saved" like 120e but lost all future revenue from me.

Reading back on some posts I believe they were put on hold, not scrapped

 

[Tengil]

Reading back on some posts I believe they were put on hold, not scrapped

Meant the old system when it was based on wagering. Now they just "keep" 0,5% of your winnings which hardly can be described as a promotion.

 

[CongoGB]

Happened a few years ago from memory. All new users go straight onto the "new" booster system, and any old users who haven't played in a while.

Only people on the old, decent one are those older users who still regularly play, and even now it's a struggle getting anything decent with the crappy RTPs. Wouldn't surprise me if the current weekend booster issues are a convenient way of scrapping the old one to save them even more money.

 

[Tengil]

Happened a few years ago from memory. All new users go straight onto the "new" booster system, and any old users who haven't played in a while.

Only people on the old, decent one are those older users who still regularly play, and even now it's a struggle getting anything decent with the crappy RTPs. Wouldn't surprise me if the current weekend booster issues are a convenient way of scrapping the old one to save them even more money.

Thanks. CS of course claimed it had changed for everyone but couldn't tell when... They probably by accident forgot to inform me. As in that case I woudn't have deposited a single cent.

Well some people are willing to go low to earn a few bucks.

 

[Reelsoffun]

Ok I get it, your a bit upset but are you really that surprised you have lost a good "loyalty perk" when by your own admission haven't play there in like a year?

Yes they should have emailed to warn of impending loss, or maybe they did? But had you been more loyal you would not have lost it,

Just saying......

 

[goatwack]

God I wish people were more loyal sometimes

But again, apply this to most other businesses and you'd find that the most lucrative offers are usually for new customers. So the notion that casinos or anyone else values customer loyalty is absurd, much like an existing customer owing any form of loyalty to that brand

 

[shady]

Decided to finally crack and try this place for 10 minutes. It wouldn't always load, no pages loading, RTP rates are hammered. That's a no from me, when other sites don't need to have those RTP so low. Will not return.

 

[xbornluckyx]

I think we're all hoping that stuff can be fixed. I'd be happy if they shut down the battles for a week just so they can get in there and fix everything to be honest.
If this was any other site I'd just bin them off and find somewhere else but I really do love VS - it's got everything you could possibly want and I really would love it if things got sorted. The fact I'm still here, like many others, even when the site breaks regularly shows that people are willing to persevere. I know loads of people who use VS who feel the same - they don't want to go anywhere else because of the range of games, fast withdrawals and unique promotions.

I mean you've got the likes of William Hill and Sky Vegas tugging themselves off, promoting the fuck out of some shitty 'prize drop' or 'win machine' bollocks where you can win 5p. VS offers so much more and are willing to take the time to engage with players on here. At least they're not hiding...

i also love VS and would be my go to casino but lately been a nightmare with battles, rewards and now worse i have been waiting 3 days for a red wheel and no weekend booster , did send off email to address given on here and got answer saying i was right and they checkced my history, would be sorted asap that was over 10 hours ago like how long does it take to credit a wheel once history checked , please VS even if u have the errors the time you are taking to credit players that have been affected is digraceful we want to keep playing , also get more winnings and withdrawals from other sites but love the playabiity of VS and fast withdrawals

 

[xbornluckyx]

God I wish people were more loyal sometimes

But again, apply this to most other businesses and you'd find that the most lucrative offers are usually for new customers. So the notion that casinos or anyone else values customer loyalty is absurd, much like an existing customer owing any form of loyalty to that brand

i have played god knows how many sites and just played the welcome offer doesnt mean they are any good or u will keep playing there, customer loyalty is everything its where u go back to if you are a regular gambler you u look for sites that are trustworthy, u can trust the promotions, quick payouts for majority of it and also quick help if a promotions messes up, VS used to be up the top in all of this but they seem to be taking a dive of a cliff atm , am hoping someone gives them a parachute soon

 

[anddi32]

@Team.Videoslots do you have some technical problems with withdrawals?
8 hours ago one request and always i mean always few mins and done but now still pending. No doc requests showing in my documents.

 

[Team.Videoslots]

@Team.Videoslots do you have some technical problems with withdrawals?
8 hours ago one request and always i mean always few mins and done but now still pending. No doc requests showing in my documents.

Hey Anddi32,

There are no issues with withdrawals at the time. I've checked with our payments team who said that it was pending review, which was delayed a bit, but that it should be approved now.

Kind regards.
Team Videoslots.

 

[anddi32]

Okay thanks. I can see my request has been accepted a moment ago

 

[Scott1baird]

@Videoslots So my passport ran out and all I have to use is my birth certificate and a UK provisional driving license would those do for ID verification?

 

[Reelsoffun]

@Team.Videoslots

Just an update, still no emailed reply about either issue, however the weekend booster values have changed from 0.00 and appear to now be correct.

However over a week now and still no sign of the red wheel?? Any chance you can give the right department a nudge? Many thanks in advance.

 

[pinnit2014]

Good luck - been waiting 6 months for mine

Loyalty must only work in one direction

 

[Oscar Arnhem]

I played 24/7 in the past on VS,but i am glad that the Dutch are banned

 

[Team.Videoslots]

@Team.Videoslots

Just an update, still no emailed reply about either issue, however the weekend booster values have changed from 0.00 and appear to now be correct.

However over a week now and still no sign of the red wheel?? Any chance you can give the right department a nudge? Many thanks in advance.

Hi @Reelsoffun

We are still looking into issue.

We apologize for any inconvenience caused by this technical issue.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

@Videoslots So my passport ran out and all I have to use is my birth certificate and a UK provisional driving license would those do for ID verification?

Hello @Scott1baird

Yes, UK birth certificate or still valid UK provisional driving license can be used as alternatives for proof of identity documents.

Just upload either via your documents page, and they'll be checked within the day.

Please note that we want to see both sides of the provisional driver's license if uploaded.

Kind regards.
Team Videoslots.

 

[Reelsoffun]

@Team.Videoslots

Are pragmatic games down currently or is it just me?

Or if any other UK VS players can confirm

 

[spoo42]

Working ok here right at this moment (well, loading fine, even though im not playing currently).

 

[Reelsoffun]

Yeah ok here now too, maybe a short glitch......

But the reward i activated has now gone...........Grrrrr

 

[Pixie]

Pragmatic games is very slow here and the trophy page is not working.

 

[Jono777]

Yeah ok here now too, maybe a short glitch......

But the reward i activated has now gone...........Grrrrr

I too got 75 FS on a Prag, Witches Cauldron or something like that.

Clicked the reward and got some sort of network error message and like you the reward has gone.

Can't open the game to check right now as my account in pending re-verification of ID docs so game play suspended until that is done.

Never spent so much time on live help than I did earlier lol, though have to say the 2 agents I dealt with were very good, very helpful.

 

[Reelsoffun]

I too got 75 FS on a Prag, Witches Cauldron or something like that.

Clicked the reward and got some sort of network error message and like you the reward has gone.

Can't open the game to check right now as my account in pending re-verification of ID docs so game play suspended until that is done.

Never spent so much time on live help than I did earlier lol, though have to say the 2 agents I dealt with were very good, very helpful.

yeah exactly the same, 75 spins but network error then load game, gone, live chat have now escalated it “again” yawn…..

 

[Team.Videoslots]

I too got 75 FS on a Prag, Witches Cauldron or something like that.

Clicked the reward and got some sort of network error message and like you the reward has gone.

Can't open the game to check right now as my account in pending re-verification of ID docs so game play suspended until that is done.

Never spent so much time on live help than I did earlier lol, though have to say the 2 agents I dealt with were very good, very helpful.

yeah exactly the same, 75 spins but network error then load game, gone, live chat have now escalated it “again” yawn…..

Hello guys,
@Jono777
@Reelsoffun

There were some temporary issues with Pragmatic games yesterday, where the games could not load, which could cause issues if you used freespins during this downtime.

Pragmatic games are up and running again now.

I've been able to locate both your account and cases, and replacement spins should have just been awarded for you both.

We're very sorry for the inconvenience, and I wish you good luck with these spins.

Kind regards.
Team Videoslots.

 

[Reelsoffun]

@Team.Videoslots

Just an update, and also nice to post positive stuff as well, got the 75 spins all worked fine, and the weekend booster values seem to be all correct now as well so all is well again in VS land

Many thanks to all the team VS for all the help you give us here, and you Mr wild

 

[Jono777]

Yeah, it is good to post positive stuff, makes a nice change lol....

For a person who avoids CS like the plague, I have had to visit 4-5 times over these past few days.

Have to say, the VS agents have been really good, got my account completely reverified in about 2-3 hours (I don't count overnight when staff gone home) also WB fixed, red wheel fixed, missing 75 spins fixed

Massive thumbs up to VS live help agents, especially Megan who really went the extra mile for me.

Now just need a couple of DoA wild lines and I may actually smile

 

[anddi32]

I have read here that not all wheels have arrived normally. Anyone know are they working now without manual processing?
i'm close to one red wheel so i was just wondering if i should drop the achievement now or wait

 

[anddi32]

@Team.Videoslots looks like issues with weekend booster continue. I got 2 euros (should get maybe 5 euros) and i've heard i'm not only player today who got wrong amount.

Are you fixing this automatically or should we contact CS?

 

[Reelsoffun]

@Team.Videoslots

Like above my booster hasnt credited the right amount either even tho the figures show correct?

Same as above, do we have to contact support? Or are you aware and going to credit the amounts manually without us having to contact CS

 

[mellody]

As above, definitely not paid the right amount; Also would appreciate it if someone could look at my achievements. I have asked a few times over the last five months but still no change. Thanks.

 

[CongoGB]

I hope all this is also being fixed for those who don't look at CM, and might not be paying close attention to their stats.

 

[Team.Videoslots]

Hello everyone,

The wrong amounts will be corrected automatically for each customer who were affected by this glitch. No action needed from your side.

We still need to figure out what exactly caused this but the fix is coming. Unfortunately, cannot promise exact time frame.

We apologise for the inconvenience caused by this technical issue.

Kind regards,
Team Videoslots

 

[justdoit]

Given the huge customer base in the UK and other countries, I highly doubt this.

not sure about VS but Mr vegas is moving,Mr vegas is using VS license for UK and MGA

You do not have permission to view link Log in or register now.

 

[Pixie]

Hello everyone,

The wrong amounts will be corrected automatically for each customer who were affected by this glitch. No action needed from your side.

We still need to figure out what exactly caused this but the fix is coming. Unfortunately, cannot promise exact time frame.

We apologise for the inconvenience caused by this technical issue.

Kind regards,
Team Videoslots

Great, because i can also see that something is wrong !

 

[Mr Wild]

Good time to ask about Ontario Canada soon videoslots?

Its still in progress. There is no ETA yet. But in the last steps.

 

[slotmaster]

Its still in progress. There is no ETA yet. But in the last steps.

YAY! Have no money right now anyway,lol but good to know to get ready.


Oh if you need any Ontario employees also let me know,lol

 

[mellody]

HI, just to say the weekend booster credit is wrong again!

 

[Team.Videoslots]

HI, just to say the weekend booster credit is wrong again!

Hello Mellody,

I had a quick check-up on this, and there doesn't seem to be any issues with the payment received on your account with weekend booster earned from last week.

I'll send you a PM to follow-up with the specifics, and we can discuss further if needed.

Kind regards.
Team Videoslots.

 

[mellody]

Hello Mellody,

I had a quick check-up on this, and there doesn't seem to be any issues with the payment received on your account with weekend booster earned from last week.

I'll send you a PM to follow-up with the specifics, and we can discuss further if needed.

Kind regards.
Team Videoslots.

I will send you a pm: I am assuming booster should cover the 7th to 14th, if so underpaid. If it covers last week, 14th to 21st then overpaid. Also again I request that someone look at my achievements as they are still also wrong.

 

[The Viking]

I will send you a pm: I am assuming booster should cover the 7th to 14th, if so underpaid. If it covers last week, 14th to 21st then overpaid. Also again I request that someone look at my achievements as they are still also wrong.

The weekend booster this friday covers 11-17 th of July monday to Sunday

 

[mellody]

The weekend booster this friday covers 11-17 th of July monday to Sunday

If that's the case, then I am wrong and it is correct.... oops!!!

 

[Team.Videoslots]

Hi @mellody

Weekend booster is always gained from Monday to Sunday. It is paid out on the next Friday.

In this case, as @The Viking said, from 11th to 17th of July. Paid out on 22nd of July (today).

Kind regards,
Team Videoslots

 

[09237653]

@Team.Videoslots

No red wheel awarded for completing all achievements on Lil devil, is this intentional or a bug?

Normally always get a red wheel for completing all achievements on a game no?

 

[Team.Videoslots]

Hi @09237653

Sounds like there might be a bug.

Could not locate your account. Could you please email us [email protected]

Thanks in advance.

Kind regards,
Team Videoslots

 

[09237653]

Hi @09237653

Sounds like there might be a bug.

Could not locate your account. Could you please email us [email protected]

Thanks in advance.

Kind regards,
Team Videoslots

Will do, Cheers.

 

[mellody]

@Team.Videoslots
HI! I have been asking for some months now for someone to look at my rewards. Issues like all the daily trophies won but none of the other:


Although I have heard nothing back and no change, I now have further issues. My XP has disappeared and all my achievements appear to have been reset.





Will you please look at my account and sort these issues out.

 

[Team.Videoslots]

@Team.Videoslots
HI! I have been asking for some months now for someone to look at my rewards. Issues like all the daily trophies won but none of the other:
View attachment 170617

Although I have heard nothing back and no change, I now have further issues. My XP has disappeared and all my achievements appear to have been reset.

View attachment 170618

View attachment 170619

Will you please look at my account and sort these issues out.

Hello Melody,

I've had a look at your account, but could not really find that you should be missing any trophies from the game Cloud Quest, or identify that you're missing any rewards.
I suggest you send an e-mail to [email protected] with some more information about what times you missed out on some rewards, and also where the rewards were generated from. (From battles, jackpot wheels, clashes, etc.) Then we can investigate it further and sort out anything that may be missing.

Regarding the experience points. We're currently having an issue where a few users seemingly are having XP points deduced instead of added. It is being looked into, and the account's XP points will be corrected once the underlying issue is resolved.

Kind regards.
Team Videoslots.