Videoslots - Newly Accredited

[Team.Videoslots]

@Team.Videoslots Pragmatic not connecting on neither Videoslots nor MrVegas.
Have you blocked Finland or is this just another cock up?

Looking at the Book of fallen battle on videoslots it seems to affect everyone. (well apart from the 3 people that somehow played the battle)

Hi guys,
We're facing some issues with battles with games from the provider Pragmatic, where some users are not able to load the game.
This can sometime be solved by re-loading, or trying a different browser, but we are aware of the issue and are working on finding a solution currently.

Should you have bought-in or used a ticket for a battle you couldn't play we welcome you to contact our support, so we can look into solutions for such cases.

Apologizes for the troubles.

Kind regards.
Team Videoslots.

 

[Team.Videoslots]

@Team.Videoslots

Can you confirm the info screen for Dead or Alive 2 is correct and the game is running at 96.8% even though the original Dead or Alive is running at 94.03%?

Hi @kidgloves,

The TRPT for Dead or Alive is 94%, while the TRPT for Dead or Alive is 96.8%
Information about RTP and TRTP for all our games can always be found from the "Game Payout" page on our website, found under the "Mr profile" button.

Checking the game info screens for both games, I do see that it's off by a little bit for the game Dead or Alive.
I will get this reported, so this can be investigated and corrected.
Thanks for bringing this to our attention.

Kind regards.
Team Videoslots.

 

[Kroffe]

Hi @kidgloves,

The TRPT for Dead or Alive is 94%, while the TRPT for Dead or Alive is 96.8%
Information about RTP and TRTP for all our games can always be found from the "Game Payout" page on our website, found under the "Mr profile" button.

Checking the game info screens for both games, I do see that it's off by a little bit for the game Dead or Alive.
I will get this reported, so this can be investigated and corrected.
Thanks for bringing this to our attention.

Kind regards.
Team Videoslots.

 

[Team.Videoslots]

Hi again,

Sorry, correction: while the TRPT for Dead or Alive 2** is 96.8%

Kind regards.
Team Videoslots.

 

[kennygamerboy]

anybody having issues with withdrawls. my mrs has tried three times to withdraw and they are being denied. chat says they keep getting stuck whatever that means. she’s fully verified and has done sow so no sow issues. they said try bank transfer or try card again later very strange this hasn’t ever happened to her before this has been going on for hours and they keep putting the money back into her account. the chat aren’t saying they are having issues but nothing they say makes sense what the heck does it’s stuck mean

 

[kennygamerboy]

anyone?

 

[CongoGB]

Nope, mine was fine earlier.

 

[kennygamerboy]

Nope, mine was fine earlier.

she is still issues they replied and said her card won’t accept incoming payments which is confusing as it’s a royal bank of scotland visa debit card she withdrew from paddy yesterday to that card no issues so have no idea. they’ve changed her payment method to another card well requested it but that was like yesterday afternoon and the old cards still showing so her balance is just sat in account waiting for them to change card have no clue when they’ll do it, good job she isn’t a big gambler and is keeping the funds in tact till she can withdraw

 

[kennygamerboy]

i think it’s not good to leave somebody waiting a whole day just to swap a payment method to be honest it shouldn’t take that long and she’s also rang RBS and there’s no issues with her debit card so have no clue what they mean when they say the card won’t accept incoming payments bear in mind she’s been trying to withdraw since 12pm yesterday ?

 

[kennygamerboy]

this was yesterday from PP no issues with her card. wth does your card doesn’t accept incoming payments mean ??????????

 

[kennygamerboy]

sorry vs but i’ve never heard anything like this there’s absolutely nothing wrong with the card also how can she use another method when you won’t change her method and are taking the absolute P to change it sorry but come on and stop putting the large balance back in the account it’s not cool i don’t know what the game is here

 

[kennygamerboy]

sorry to keep posting but this is appalling after being told yesterday by support that the card will be changed within 24 hours so she can withdraw with that chat are now saying this ???. you know what it’s the moral of it really to be told the cards not working (bull shit) then be fobbed off for two days and then be told oh no actually you’ll have to wait till monday cos there’s no experts, she was told this morning that the payments team where currently updating the method. i’m sorry but this is a joke and i have to say experts needed to swap to a card over. ??? shocking tactics sorry but that’s what they are tactics. keep putting the large balance back in the hopes she’s plays the money down no chance she’s put a play block on now anyway. i am so sick of these casinos quickly take your cash but nightmare getting it back. yes she will be paid eventually but all in all a very strange thing to be told card doesn’t accept payments. and the lies chat tell to get people off the chat is not acceptable for a “reputable” casino

 

[pinnit2014]

Their payments have become somewhat patchy recently - play using Paypal and been w/d'ing to it for about 2 years and then it says i can't, needs to be the card i used (as it's still active i just took it there) - now it's back to normal.

Don't know why it's so difficult - should be a couple of mouse clicks their end to allow a change. Don't see what the weekend has to do with anything -do they not expect withdrawal requests at weekends?

 

[kennygamerboy]

Their payments have become somewhat patchy recently - play using Paypal and been w/d'ing to it for about 2 years and then it says i can't, needs to be the card i used (as it's still active i just took it there) - now it's back to normal.

Don't know why it's so difficult - should be a couple of mouse clicks their end to allow a change. Don't see what the weekend has to do with anything -do they not expect withdrawal requests at weekends?

strange very strange indeed the thing is they have the card down for withdrawls that she doesn’t even deposit with she hasn’t deposited with said card for a few months it still works she just hardly deposits with it, i’m lost for words though with them saying the card doesn’t accept incoming payments never heard such stupidity it was fine yesterday and bank told her it’s fine, so the withdrawls pending now again as she tried to withdraw it again this morning on the orders of chat saying try again ? and now until monday when somebody decides to put it back in account she’s got to wait for experts ?? crazy i just don’t understand how they don’t have payment people around on a weekend no wonder there was meltdown with the feb battle weekend must just be skeleton staff ? for a casino that size mental.

 

[kennygamerboy]

so a casino the size of vs and they don’t have any payment staff of a weekend still pending and not put back to account and no card changed i really think it’s poor from vs. it’s the lies that have been told over the past few days customer services really aren’t making vs look good im afraid and call me cynical but isn’t it very funny how they’ve not put it back in her account now that she’s on a play block ?? so we where right all along they where putting the money back to hope she would play it back it’s just so funny how there’s a play block and they haven’t put it back in account! sorry but i have to say this is so ROGUE. rant over

 

[kennygamerboy]

deleted

 

[greylady]

extremely disappointing from vs. still no help on live chat or answers or withdrawl. not looking good also they won’t let her withdraw to bank so the moneys just sat now pending since 9am yesterday. live chat as friendly as they are really aren’t helping at all. ?? bear in mind this isn’t a verification or sow issue this is cos the card apparently doesn’t accept incoming payments. asked to change method but they are making it impossible. they won’t put it back on account to do bank transfer and they also won’t change the card on file to the card that’s been used to deposit with. let’s see if it’s paid tommorow but if not gonna tell her to do a PAB as this is just not good at all

Patience is a virtue. You were told 'experts' would be in on Monday so at least give them until then to resolve. Pointless continuously posting as it is just going to get their back up, not helpful at all.

 

[shoust]

Hi @Team.Videoslots , I reported this problem with Riches of Robin(PlayNGo) a while back that froze when getting a 0.5x bag, however a few weeks ago when I checked the game again(using the favourites),now I can't play it in UK anymore(country restrictions?). Also the games I play at times too (Wild Blood, Enchanted Meadow, Crazy Cows, same provider) , has a max coin value of 0.02, meaning max stake on those games is 1.50. Not sure if that was intentional or not?
Thanks

 

[kennygamerboy]

hoping this can be resolved today team.videoslots ??

 

[sapit222]

hoping this can be resolved today team.videoslots ??

@Team.Videoslots

 

[kennygamerboy]

@Team.Videoslots

so things are moving they’ve took it out of pending and have changed the card to the other card and withdrawl recieved just now. so thanks and again apologies for all the messages ?

 

[Team.Videoslots]

hoping this can be resolved today team.videoslots ??

Hi @kennygamerboy

Thank you for your patience and apologies for the delayed replies.

I have messaged you privately. This should now be resolved, but let us know if you need anything else.

Kind regards,
Team Videoslots.

 

[Blueberi]

Hi @kennygamerboy

Thank you for your patience and apologies for the delayed replies.

I have messaged you privately. This should now be resolved, but let us know if you need anything else.

Kind regards,
Team Videoslots.

@kennygamerboy @Team.Videoslots

This same problem has been ongoing for @Pervansarn since Christmas last year and remains unresolved. The customer service/support keep giving him the same story on repeat about the money being stuck or missing, and to this day remains the withdrawal that just vanished and I think he has lost hope of ever seeing that money again

 

[kennygamerboy]

@kennygamerboy @Team.Videoslots

This same problem has been ongoing for @Pervansarn since Christmas last year and remains unresolved. The customer service/support keep giving him the same story on repeat about the money being stuck or missing, and to this day remains the withdrawal that just vanished and I think he has lost hope of ever seeing that money again

oh no super frustrating i hope it’s solved for him asap ??????????????????????

 

[samdog21]

SO I WOULD LIKE TO THANK VIDEO SLOTS, FOR ONCE AGAIN, BEING THEY ARE THE BIGGEST MASSIVELY ACCREDITED CASINO, IN THE WHOLE WIDE WORLD, FOR KEEP ONTARIO PLAYERS UP TO DATE, NOT, SO WE CAN'T PLAY PRAGMATIC GAMES ANYMORE, BUT PLAY &GO yes, WOULD YOU BE BE KIND ENOUGH TO HAVE FOR ONCE SOME COMMINCATION,with your loyal customers me being there since 2017, I won 10 free spins hot feiesta last night go to play them now, this shows up,

 

[samdog21]

LIKE SERIOUSLY YOU CAN'T, PUT A NOTICE IN YOUR NEWS FEED YOU GUYS ARE TO , I TAKE YOU BACK TO SCHOOL TEACH YOU COMMINCATION SKILLS. ON PEEED OF PLAYER.

 

[Oscar Arnhem]

@samdog21 ,i think your Caps are on

 

[samdog21]

YES THEY ARE BECAUSE IAM PISSED, VIDEO SLOTS ONCE AGAIN #1 AT COMINICATION.

 

[Team.Videoslots]

@kennygamerboy @Team.Videoslots

This same problem has been ongoing for @Pervansarn since Christmas last year and remains unresolved. The customer service/support keep giving him the same story on repeat about the money being stuck or missing, and to this day remains the withdrawal that just vanished and I think he has lost hope of ever seeing that money again

Hi @Pervansarn

I will send you a private message to investigate this.

Sorry to hear that you have been having issues and will do my best to help you resolve this matter.

Kind regards,
Team Videoslots.

 

[Team.Videoslots]

Hi @Team.Videoslots , I reported this problem with Riches of Robin(PlayNGo) a while back that froze when getting a 0.5x bag, however a few weeks ago when I checked the game again(using the favourites),now I can't play it in UK anymore(country restrictions?). Also the games I play at times too (Wild Blood, Enchanted Meadow, Crazy Cows, same provider) , has a max coin value of 0.02, meaning max stake on those games is 1.50. Not sure if that was intentional or not?
Thanks

Hi @shoust

Thank you for raising this. I can confirm that the game Riches of Robin was deactivated for your market as per provider's request.

I will follow up and keep you posted regarding the other games coin value query.

Kind regards!
Team Videoslots.

 

[Jono777]

@samdog21 ,i think your Caps are on

Lol, beat me to it!

 

[pinnit2014]

Don't think it should be VS going back to school

 

[Team.Videoslots]

Hi @Team.Videoslots , I reported this problem with Riches of Robin(PlayNGo) a while back that froze when getting a 0.5x bag, however a few weeks ago when I checked the game again(using the favourites),now I can't play it in UK anymore(country restrictions?). Also the games I play at times too (Wild Blood, Enchanted Meadow, Crazy Cows, same provider) , has a max coin value of 0.02, meaning max stake on those games is 1.50. Not sure if that was intentional or not?
Thanks

Hi @shoust

As promised I looked further into your query and I was confirmed that Riches of Robin was disabled by the provider's request however we are looking into bringing it back.

Regarding the coin value query, is intended since the bet levels are always agreed with the providers and they can't be increased.

Let me know if you had any other doubt.

Kind regards!
Team Videoslots.

 

[Team.Videoslots]

Hi @shoust

I'm happy to let you know that we've liaised with the game provider and issues with the game have now been resolved. It should now be running as normal.

Let me know if you need anything else.

Kind regards!
Team Videoslots.

 

[paul7388]

@Team.Videoslots just thought I would say that i am shocked and disappointed that you have decided to launch the Remember Gulag slot today.

singling you out as you are the casino I use so noticed you had added it.

in case you are wondering then maybe look at the nolimit city thread and see what this community think of the slot.

Should not be surprised it has been added but I kind of hoped that most casinos would avoid it. But if you think it is In your best interests to add a tasteless sick slot that many will find offensive then that is your business decision.

 

[The Viking]

@Team.Videoslots
can you please ask Bradley to reply to my mail please or someone else ?
got the dreaded SOW thursday morning did answer back with a document and told him im pretty sure he had all he needed
and asked him to tell me exacly what he nedeed if anything more. but still no reply ? not cool
user name same as here.

 

[Team.Videoslots]

Hi @The Viking

You should have received an email just a moment ago.

Kind regards,
Team Videoslots

 

[The Viking]

Hi @The Viking

You should have received an email just a moment ago.

Kind regards,
Team Videoslots

Yep thanks
Going to take hours to collect all this info though if not impossible task. So will have a look later tonight or tomorrow when i have some time to spare

 

[Jono777]

Just wondering whether the Weekend Booster has been scrapped, maybe just for UK players?

Managed to play a little over past 2 days but upon checking >>profile>>weekend booster, it is showing £0.00 for both days

Could this be just a glitch as I am pretty sure I had pop ups telling me I'd earned WB when changing games

@Team.Videoslots

Thank you

 

[snorky510238]

I would just like to say how much this Casino has gone downhill in the past few years. It was my go to Casino and I would regularly hit decent wins and withdrawals, that made playing there, sustainable.

Checking my rtp on games I play the most (not reduced rtp, allegedly) and they have dropped shockingly in the past 18 months. Games like Bonanza down from 96% to 91% and DHV at 93%.

In 6 years, playing at VS, I had never hit my loss limit for the month, EVER! Until around last November and since, have hit it another 3 times.

When I compare my wins and gameplay at VS, against the same money and time invested at Unibet, there is no comparison. Unibet is a million miles ahead in terms of big wins, game time and withdrawals.

N.B. This comparison has been made taking thousands of deposits into account at both Casinos and pretty much the same games played.

 

[Team.Videoslots]

Just wondering whether the Weekend Booster has been scrapped, maybe just for UK players?

Managed to play a little over past 2 days but upon checking >>profile>>weekend booster, it is showing £0.00 for both days

Could this be just a glitch as I am pretty sure I had pop ups telling me I'd earned WB when changing games

@Team.Videoslots

Thank you

Hi @Jono777

I have reviewed your case. I have contacted you via email.

Kind regards,
Team Videoslots!

 

[Lemon]

A very good evening to you, @Team.Videoslots ?

When I open up Fortune Teller's Charm 6 to play off Battle Weekend rewards, I get this -

Multiple reloads hasn't cleared it, nor has deleting cookies (Firefox). I tried in Chrome instead and the same thing happens, only it says 'unrecoverable error' instead of 'fatal' for some reason. Also cleared cookies in Chrome - same thing happens.

Any help before my rewards expire over the weekend would be greaty appreciated.

Best regards,
Lemon ?

 

[sufferinsilence]

I would just like to say how much this Casino has gone downhill in the past few years. It was my go to Casino and I would regularly hit decent wins and withdrawals, that made playing there, sustainable.

Checking my rtp on games I play the most (not reduced rtp, allegedly) and they have dropped shockingly in the past 18 months. Games like Bonanza down from 96% to 91% and DHV at 93%.

In 6 years, playing at VS, I had never hit my loss limit for the month, EVER! Until around last November and since, have hit it another 3 times.

When I compare my wins and gameplay at VS, against the same money and time invested at Unibet, there is no comparison. Unibet is a million miles ahead in terms of big wins, game time and withdrawals.

N.B. This comparison has been made taking thousands of deposits into account at both Casinos and pretty much the same games played.

You're just randomly unlucky.

 

[slotmaster]

A very good evening to you, @Team.Videoslots ?

When I open up Fortune Teller's Charm 6 to play off Battle Weekend rewards, I get this -
View attachment 169328

Multiple reloads hasn't cleared it, nor has deleting cookies (Firefox). I tried in Chrome instead and the same thing happens, only it says 'unrecoverable error' instead of 'fatal' for some reason. Also cleared cookies in Chrome - same thing happens.

Any help before my rewards expire over the weekend would be greaty appreciated.

Best regards,
Lemon ?

Too much Lemonade from Lemon broke the slot!

 

[snorky510238]

You're just randomly unlucky.

And you believe that, you believe that story? I have always taken care of you Suffer, but don’t ever take sides with anyone against the family again……EVER.

 

[kidgloves]

I see VS is practicing for tonight's freeroll by not working this morning. Can't even log in!

 

[anddi32]

I see VS is practicing for tonight's freeroll by not working this morning. Can't even log in!

Looks like same continues. What is this @Team.Videoslots not even sit n' go's running

 

[sapit222]

Cant log in. ?

 

[Reelsoffun]

Same here can’t log in.

 

[Pixie]

Same here .......