Videoslots - Newly Accredited

[bebo67]

I have said it so many times and so have so many others. Why is it so freaking hard to get a decent play time with you guys, no matter the games played!

 

[CasinoNinja]

Hello again @nikantw,

Unfortunately we don't have any time frame for this and we do not accept jackpot games at the moment, which is the reason why we aren't able to have that game.

Br,
Team Videoslots.

You have other Jackpotking games from Blueprint on there though, so it can't be that big of an issue to get it?

 

[bebo67]

@Team.Videoslots
I sent you a message and e-mail last night. I goofed at supper time, Canadian time

Why are you guys ignoring messages. This has been sitting here for a while, and you were on here when it was posted. Tagging today. Message and email last night. All ignored. 14 hours!

 

[TheresNoDInBonanza]

@Team.Videoslots
I sent you a message and e-mail last night. I goofed at supper time, Canadian time

Why are you guys ignoring messages. This has been sitting here for a while, and you were on here when it was posted. Tagging today. Message and email last night. All ignored. 14 hours!

Imagine not being a member here and having to rely on the loyalty "Department" (Jonathan) where by you can expect 100 hours!

 

[bebo67]

@Team.Videoslots
I sent you a message and e-mail last night. I goofed at supper time, Canadian time

Imagine not being a member here and having to rely on the loyalty "Department" (Jonathan) where by you can expect 100 hours!

There is no excuse for this! Especially if they have 6 people working.

 

[Oscar Arnhem]

@Team.Videoslots
I sent you a message and e-mail last night. I goofed at supper time, Canadian time

Why are you guys ignoring messages. This has been sitting here for a while, and you were on here when it was posted. Tagging today. Message and email last night. All ignored. 14 hours!

We want our DAN back,We want our DAN back

 

[bebo67]

We want our DAN back,We want our DAN back

This will be the first message and e-mail that I have sent since Dan has left. It is now 15 hours later!

 

[Jono777]

"Dan" is still here and never left did he?

 

[Gaz237]

There is no excuse for this! Especially if they have 6 people working.

I would guess that a team of six, work in shifts.

It;s also the weekend.

Your turning into DreamRJ as the forums new Drama Llama.

 

[bebo67]

I would guess that a team of six, work in shifts.

It;s also the weekend.

Your turning into DreamRJ as the forums new Drama Llama.

No. The VS team was on here after I posted and tagged them. The emails and messages were sent last night. Otherwise I wouldnt be saying anything

 

[bebo67]

I would guess that a team of six, work in shifts.

It;s also the weekend.

Your turning into DreamRJ as the forums new Drama Llama.

Speaking of DreamRJ. I wonder what happened to him.

 

[Borgie]

Speaking of DreamRJ. I wonder what happened to him.

He was posting on the guts thread the other day. He did say other than that he wasn't participating on slots threads.

 

[colinsunderland]

No. The VS team was on here after I posted and tagged them. The emails and messages were sent last night. Otherwise I wouldnt be saying anything

I'm still waiting for the PM they said they sent yesterday, its been sorted out now by support, but when they say 'sent you a pm' you don't expect that to mean 'we haven't sent you a pm' do you lol

 

[bebo67]

I'm still waiting for the PM they said they sent yesterday, its been sorted out now by support, but when they say 'sent you a pm' you don't expect that to mean 'we haven't sent you a pm' do you lol

Yeah. I might just go to support. Something is going on, because they haven't even read my email. Short staffed?

 

[bebo67]

I'm still waiting for the PM they said they sent yesterday, its been sorted out now by support, but when they say 'sent you a pm' you don't expect that to mean 'we haven't sent you a pm' do you lol

Well they were of no help. Lol. Oh well. I have stuff to do.

 

[colinsunderland]

Well they were of no help. Lol. Oh well. I have stuff to do.

Everything just seems over complicated with Videoslots, my card expired so had to add a new one.

At casumo, made a deposit. Uploaded card photos. Verified. All done in under an hour. No need to contact support.

Videoslots

Made deposits
Uploaded photos of card
Didn't seem right so checked with support who told me 'yes it all looks good, you will hear from verification department soon'.
Few hours later, email saying ID needed verifying
My DL expired over a year ago, but they never asked for a new one till now. But as I said to them, they have a bank card showing my name hasn't changed so unless they think my DOB has changed somehow, then they don't actually need it.
Anyway uploaded that.
Turns out they didn't have my card photos, yet I was talking to the same support rep who a few hours previously had said they checked them and they looked good.
So uploaded them again, got them approved.

Went to withdraw
Nope, despite being told last week by live chat, when I verify a new card, the limits will be reset, and I will be able to withdraw, turns out thats not the case, the security team have to reset it on request, and live chat seemed bewildered that I would not want to withdraw to my old expired card!
Then you have to make ANOTHER deposit (even though I have made a few already with that card) and only then can you withdraw.

So casumo - about 30 seconds to upload docs, all verified in an hour and withdrawal processed 10 mins after that.

Videoslots - all day, multiple live chats, multiple emails, deposit before I could withdraw (which was processed within 15 mins).

Why make it so complicated

 

[bebo67]

Everything just seems over complicated with Videoslots, my card expired so had to add a new one.

At casumo, made a deposit. Uploaded card photos. Verified. All done in under an hour. No need to contact support.

Videoslots

Made deposits
Uploaded photos of card
Didn't seem right so checked with support who told me 'yes it all looks good, you will hear from verification department soon'.
Few hours later, email saying ID needed verifying
My DL expired over a year ago, but they never asked for a new one till now. But as I said to them, they have a bank card showing my name hasn't changed so unless they think my DOB has changed somehow, then they don't actually need it.
Anyway uploaded that.
Turns out they didn't have my card photos, yet I was talking to the same support rep who a few hours previously had said they checked them and they looked good.
So uploaded them again, got them approved.

Went to withdraw
Nope, despite being told last week by live chat, when I verify a new card, the limits will be reset, and I will be able to withdraw, turns out thats not the case, the security team have to reset it on request, and live chat seemed bewildered that I would not want to withdraw to my old expired card!
Then you have to make ANOTHER deposit (even though I have made a few already with that card) and only then can you withdraw.

So casumo - about 30 seconds to upload docs, all verified in an hour and withdrawal processed 10 mins after that.

Videoslots - all day, multiple live chats, multiple emails, deposit before I could withdraw (which was processed within 15 mins).

Why make it so complicated

Oh man. You have more patience than me! We all know if I could afford it, I would of flown down, told them to " move the hell over" verified it myself, and than flown back home.

 

[Gaz237]

Speaking of DreamRJ. I wonder what happened to him.

He spat his dummy out, because he was not getting the attention, he thought he was entitled to.

So flounced out of here, in his normal Drama Llama style.

As said, has posted recently and says it's his last post on all of them. So still a Llama.

 

[bebo67]

He spat his dummy out, because he was not getting the attention, he thought he was entitled to.

So flounced out of here, in his normal Drama Llama style.

As said, has posted recently and says it's his last post on all of them. So still a Llama.

I have noticed with quite a few of your posts, that you don't say very nice things about other members on here. You don't know what goes on in others life. If you have nothing nice to say.........

 

[Gaz237]

I have noticed with quite a few of your posts, that you don't say very nice things about other members on here. You don't know what goes on in others life. If you have nothing nice to say.........

I think I'm quite tame compared to some of the vitriol posted on this site.

 

[greylady]

He spat his dummy out, because he was not getting the attention, he thought he was entitled to.

So flounced out of here, in his normal Drama Llama style.

As said, has posted recently and says it's his last post on all of them. So still a Llama.

Why be so rude and condescending?

I know we can't like everyone on here, there is always going to be a clash of personalities along the way but it costs nothing to be polite and if you don't have anything nice or positive to say, why say anything at all?

I know I have been on the end of your condescending comments but chose to ignore you

 

[bebo67]

@Team.Videoslots.

So you have been in here 3 x's today. You have been tagged, messaged, e-mailed and still ignored???????????

 

[goatwack]

I think they're still trying to work out which one of them is Dan

 

[bebo67]

I think they're still trying to work out which one of them is Dan

It's been some 27 year old male. Unresponsive! Im not having a good day. Trying to quit smoking. Before I was miffed...now I'm pissed. He ignored the other person too, but clearly showed viewing this thread.

 

[slotmaster]

@Team.Videoslots.

So you have been in here 3 x's today. You have been tagged, messaged, e-mailed and still ignored???????????

You're on there do not respond list cause this customer is always angry. Dan gave them the memo before he left.

I for one thank video slots for having their slots pay today, It was a great day which I needed and they paid all 3 withdrawals in normal fast time with no issues..