Pixie
Meister Member
- Joined
- Dec 18, 2018
- Location
- Sweden, Östersund
OK
Hi @colinsunderland,
These fees are not taken by Inpay either, but by intermediary banks that may be involved in non-SEPA bank transfers. These fees are beyond our control and mentioned in clause 2.9. Intermediate bank fees are standard practise on international bank transfers.
I do, of course, understand the disappointment if such fees are taken from your withdrawal.
Best regards,
Team Videoslots
You aren't missing anything, that is exactly it.Am I missing something? It isnt @helenakp's bank that is making the charge, its the banks used by VS and their processor, but VS still expect her to pay for it?
That is crazy, especially if they havent told her up front.
Again, I am glad I dont play at VS and nothing I have read here would make me start playing there.
Hi @deepsky2,
We updated the thread a while back. Unfortunately, it took a turn for the worse and will not happen soon. We will keep trying.
Sorry for getting your hopes up!
Br,
Team Videoslots
Hi @deepsky2,
We updated the thread a while back. Unfortunately, it took a turn for the worse and will not happen soon. We will keep trying.
Sorry for getting your hopes up!
Br,
Team Videoslots
What happened? Yes my hopes were up,lol. I am really curious as to what happened though.
Hi @colinsunderland,
Yes, these fees are beyond our control and are mentioned in clause 2.9. Regarding questions concerning communication between us and any customer, I hope that you understand that we cannot comment on that here.
On your other note, it should be handled shortly. We are sorry for any delayed response.
Best regards,
Team Videoslots
This is what I don't understand - they may not be in your control but they are your responsibility as you choose the payment provider and they, as your agent, determined the route the payment should go. Or am I completely wrong about that?Hi @colinsunderland,
Yes, these fees are beyond our control and are mentioned in clause 2.9. Regarding questions concerning communication between us and any customer, I hope that you understand that we cannot comment on that here.
Hello @colinsunderland,
I'm afraid that I cannot assist you with any affiliate related issues, unfortunately. We, as reps, are not handling those matters.
Please reach out to them and I am sure that they can help you out.
Best regards,
Team Videoslots
Thats good news, and the right thing to do, even if you had to fight to get it.
If people know in advance of fees then there can be no complaints, but to go from 4 euro to 42 euro without any warning is not right.
Just an update VS has credited me 112€ as a gesture of goodwill.
I was advised if and when I decide to withdraw to use another withdrawal method as there is no guarantee that I wont be charged another 42€ fee