Videoslots - Newly Accredited

[Jasminebed]

You can look one by one at past battles. If you played, it will show your place.

 

[Steviedoo]

You can look one by one at past battles. If you played, it will show your place.

I can see that....but why not post the end result of the week like they used to for the races.

Every Monday you would be able to see what position you finally came in.

 

[Harry_BKK]

I can see that....but why not post the end result of the week like they used to for the races.

Every Monday you would be able to see what position you finally came in.

24 races / day x 7 days = 168 races, each with up to 60 or so winners.

How do you think should they display it so you can find yourself quickly?

But I agree, seeing the results in an overview would be good.

 

[bebo67]

I would like to know who is winning the clash of spins.

Team videoslots, why don’t you post the clash of spins winners on Monday?
The way you used to post the top race winners....

Would be nice to see who is on the top of those lists?

Or I’m not looking in the right place?

It's def not me! I have won 15 spins since they have started.

 

[dionysus]

It's def not me! I have won 15 spins since they have started.

i cant even win a buck fifty for tuesday battle entry

 

[bebo67]

i cant even win a buck fifty for tuesday battle entry

Lol. Go look at what I just posted.

 

[mina1929]

Hi @Team.Videoslots

Since its Jono777 birthday and one of your favourite guys, can you speed him up to level 21

Or you can just give him free spins on his favourite game, maybe 50

Big love VS

 

[CongoGB]

@Team.Videoslots I'm getting "Bad Gateway" on Thunderkick slots. Weirdly not on mobile though, just desktop (using Chrome). Just Thunderkick, not anything else!

 

[Team.Videoslots]

Hello @CongoGB

We suggest you clear your cookies and cache if you havent already, if not you could try another browser and see if this works.

Alternativelty have a read of this and see if its of any help:

You do not have permission to view link Log in or register now.

Br,
Team Videoslots.

 

[CongoGB]

Ah yep, Cookies sorted it. Thanks!

 

[Mr_Slot5]

Still not received my accrued weekend booster back to my card, over three weeks after gamstopping. I'm not bothered from anything but a principle perspective as it's about £3-4 in total. However, what if this had been a high roller with a tidy sum of money owing to them?

 

[Team.Videoslots]

Hello Mr_Slot5.

Could you please send an e-mail to [email protected] and we will take a look at this for you

Best regards,
Team Videoslots.

 

[Mr_Slot5]

Hello Mr_Slot5.

Could you please send an e-mail to [email protected] and we will take a look at this for you

Best regards,
Team Videoslots.

Hi @Team.Videoslots

It's not really worth the effort of sending an email for a couple of quid. I'm quite happy for the booster to be there in the account upon my Gamstop period ending. I was more curious as to what your procedures are for accrued WB in these instances i.e should they be refunded or left in the account or whether you honour the WB at all when someone has excluded/gamstopped.

 

[Team.Videoslots]

Hello Mr_Slot5.

The easiest way would be if you could send an e-mail to us and I can forward the actual account to the department in charge, but if you prefer not to, I will get this information for you and get in touch when I have it

Best regards,
Team Videoslots.

 

[steveh35]

As VS has so many games and it is difficult to find most of them as most people probably never go further than page 1 of the home screen could you not introduce a button so that a random game is chosen rather than either having to type a game name or scroll through pages and pages of screens.

 

[Team.Videoslots]

Hi @steveh35

We appreciate the feedback, and think this is a good idea

Have you tried using the dropdown menus on the homepage titled 'All Casino Games" there you can find games by certain features, this can help when looking for a certain type of game!

Br,
Team Videoslots.

 

[steveh35]

Hi @steveh35

We appreciate the feedback, and think this is a good idea

Have you tried using the dropdown menus on the homepage titled 'All Casino Games" there you can find games by certain features, this can help when looking for a certain type of game!

Br,
Team Videoslots.

Yeah but I can be a lazy sod and can't be bothered going back to home page and using drop downs etc I like using the tabs at the bottom but hot and popular and featured tend to have same games attached to them for example at the moment they all have extra chilli so they are very similar a random choice of maybe 10 games on that tab would be interesting.

 

[Team.Videoslots]

Hi again @steveh35

I think we can all be guilty of that at times

We will bring this up with the right people and see if this is somehing we can implement in the near future!

Thanks again for the feedback.

Br,
Team Videoslots.

 

[Mr_Slot5]

Just to let people know, I received a message from team VS today who told me that if you exclude in any way, they will not honour accrued weekend booster. Which is fair enough, it's a perk.

However, to me this goes against the spirit of RG- let me explain...

Someone has been playing hard, lost a lot but has built up a considerable amount of weekend booster. They want to gamstop and do the sensible thing but know they'll lose the weekend booster they've accrued. All the weekend booster does then for this person is give them an excuse not to go through with the exclusion. There's always something at vs to keep you hanging on...whether that be battle eligibility or WB.

When you exclude, all account money should be returned- this should include booster too in my very honest opinion.

 

[Jono777]

Hi @Team.Videoslots

Since its Jono777 birthday and one of your favourite guys, can you speed him up to level 21

Or you can just give him free spins on his favourite game, maybe 50

Big love VS

Thanks Mina but it seems they missed this one lol

Was eagerly clicking into my rewards, hoping for at least a Bronze Wheel

Alas, there is always 2020!

 

[Harry_BKK]

Just to let people know, I received a message from team VS today who told me that if you exclude in any way, they will not honour accrued weekend booster. Which is fair enough, it's a perk.

However, to me this goes against the spirit of RG- let me explain...

Someone has been playing hard, lost a lot but has built up a considerable amount of weekend booster. They want to gamstop and do the sensible thing but know they'll lose the weekend booster they've accrued. All the weekend booster does then for this person is give them an excuse not to go through with the exclusion. There's always something at vs to keep you hanging on...whether that be battle eligibility or WB.

When you exclude, all account money should be returned- this should include booster too in my very honest opinion.

So you lost tens of thousands and complain about a few bucks and warrants repeated posts?

You can always TAB first up to Friday, get the booster, withdraw and then execute the SE. Simples!

 

[Mr_Slot5]

So you lost tens of thousands and complain about a few bucks and warrants repeated posts?

You can always TAB first up to Friday, get the booster, withdraw and thn execute the SE. Simples!

Completely appreciate what you are saying. However, all things seem to benefit the casino rather than the player. If it's 'just a few bucks' why not pay it out.

In the interests of neutrality (dont think I've ever won more than a tenner weekend booster at any one time, so I'm really not bothered), I'm merely playing devil's advocate.

Some higher rollers may have £50-100 owing in booster, you think this shouldn't be honoured??

You obviously see things differently to me but that's fine as it'd be a boring world if we all agreed

 

[Harry_BKK]

Completely appreciate what you are saying. However, all things seem to benefit the casino rather than the player. If it's 'just a few bucks' why not pay it out.

In the interests of neutrality (dont think I've ever won more than a tenner weekend booster at any one time, so I'm really not bothered), I'm merely playing devil's advocate.

Some higher rollers may have £50-100 owing in booster, you think this shouldn't be honoured??

No, as it gives a problem gambler more money to gamble.

I've had numerous times EUR300 and more in booster, still wouldn't complain if I do a SE because that means I want to stop gambling!

 

[Mr_Slot5]

No, as it give a problem gambler more money to gamble.

I've had numerous times EUR300 and more in booster, still wouldn't complain if I do a SE because that means I want to stop gambling!

Not sure what you mean mate. If someone has used gamstop, how can they gamble anyway. They certainly wouldn't be able to log into the site and play them.

Secondly, it matters not one jot what the customer would do with the money, it's a moot point. You could use the same argument about someone's wages. Should their employer withhold those too? You could say the same thing about the customer's funds left in the account, should they not be returned either for the same reason?

Anyway it is what it is. We'll leave it at that. Not one for an argument

 

[nikantw]

I strongly disagree with any "no money" theory. A SE person needs money for food and bills as much as anybody else.
Should the state confiscate all their money and possessions too?
Other measures yes, "no pay" never.

 

[Harry_BKK]

I strongly disagree with any "no money" theory. A SE person needs money for food and bills as much as anybody else.
Should the state confiscate all their money and possessions too?
Other measures yes, "no pay" never.

Yeah but comps, boosters, fs etc are perks a casino is giving a player, they are under no obligation to do that.

We just feel that we are entitled to all sorts of stuff because we deposit more than once a month.

 

[Mr_Slot5]

Yeah but comps, boosters, fs etc are perks a casino is giving a player, they are under no obligation to do that.

You're right, they're not. But my point was if you accrued the perk before the exclusion, why would the casino not honour it for any other reason than to benefit themselves?

There's a world of difference between not being obliged to pay it on a technicality and not being obliged to pay it on a technicality but putting the customer first and honouring it as good will. The WB money would have been added to the account on the Friday anyway so my point is, had the exclusion happened on the Friday, the money in the account would have been returned to the customer as per normal procedure.

Also, not all people who exclude/gamstop will be problem gamblers per se. I wanted a fixed six month period with no temptation to play. So rather than exclude individually I used gamstop. I personally haven't even thought about wanting to try and log into any of my accounts over the last 3/4 weeks and have just gone about my life as normal.

 

[Oscar Arnhem]

You make a dozen of post for 4€ ,do you realy need the money that hard??

 

[mina1929]

Thanks Mina but it seems they missed this one lol

Was eagerly clicking into my rewards, hoping for at least a Bronze Wheel

Alas, there is always 2020!

Poor Jono and I asked so nicely too for you, I don't think they were in a good mood

 

[Mr_Slot5]

You make a dozen of post for 4€ ,do you realy need the money that hard??

Oscar, you miss the point entirely. I've repeatedly said I'm not bothered about my personal WB payment. They can donate it to a cats home for all I care.

It was more the general principle. Admittedly this may be hard to understand for some people, but not everything is about money.

 

[Casino12345]

Hi TeamVideoslots,

Could you let me know if this story is true and really happend?

*snip*

 

[dionysus]

Hi TeamVideoslots,

Could you let me know if this story is true and really happend?

abc

it's considered bad form to redirect to another forum
better to import information in or summarize

 

[goatwack]

At least direct it somewhere reputable

....like AskGamblers

 

[nikantw]

The only thing I know is that every casino and every game have this term that malfunction voids all bets.

 

[kds1977a]

Yes it happened

 

[colinsunderland]

The only thing I know is that every casino and every game have this term that malfunction voids all bets.

Quite surprised we haven't seen any posts praising Videoslots for refunding them on losing bets yet though.

 

[Casino12345]

The only thing I know is that every casino and every game have this term that malfunction voids all bets.

So then they have to refund a lot of bets made during that 48h period

But let's wait to see what VS has to say about it.

 

[colinsunderland]

Just in case the link is removed and no one has a clue what is being talked about

Last night I deposited 25€ to videoslots and played Magic Mirror Deluxe II and at one point slot went crazy. I was wining and raising bet from 0.20€ to max bet and won about 9000€...

I have withdrawn 8200e and continued playing with the rest for 4-5 hours... Suddenly I was logged out and message popped out saying they deactivated my account...

I contacted them and they said that my account was malfunctioned and they are fixing the problem.

Few hours later I got mail that I can now log in and all of my winings are removed due to some technical problems. And even my initial deposit is gone!!

Part of their answer:

"What had happened is that we had technical problems with the game provider Edict. All bets that have been made from this provider the last 48 hrs are void. All winnings have therefore been deducted from your account and the bets have been paid back. We apologize for any inconvenience this may cause you." - Linus S

Really @Videoslots???? Linus????

First time I win big after loosing there too many times and now they take it all away from me?

I really can't believe this is happening, or how and why...

I'm pretty sure already that I'll never see 1 cent of that money no matter what I write and say.

Just want to hear your opinions and warn you not to play (lose) there...

and a latest post

Same thing happened to me but even worst.

On Friday i won 2 k euros on Fruit Mania /Arabian Nights . In chest game i had 3 question marks and made a top ladder (made a ps). I thought to myself finally i got lucky after around 100 k lifetime loss on various casinos. And it all went smooth i cashout 2 k euros.

And yesterday i decided to make a little deposit (13 euros) i was playing 10/20 cents on Rasputin, Bonanza, Danger High voltage and Gold cup.

I managed to reach 200 euros and in the middle of the play my account gets deactivated.

I contacted support and they told me they are having some technical issues that will be solved that day. I thought to myself fine until i recived phone call from Private number. On the other end of line was Videoslots representive and he told me i had to return 2 k euros that i won on Fruit Mania or they will contact police.

He was so rude! So i contacted live support. They told me same thing without any proofs and they were so offensive towards me too. They didn't give me any explanations whats so ever. All they told me there was technical issue and you didn't need to win 2k euros, you have to return money or we will contact Police.

I been gambing for around 15-16 years and i been loyal Videoslots customer for 3 years and i never experienced such treatmant.

Was there mistake last week when i lost 200 euros within minutes? Whats the point of playing Casinos if they can take your winnings if there was 'issue' in their system.

They can say whatever they want but i won if fair and square.

So yesterday i recived email from Videoslots that my account is unlocked and my balance was reduced from 200 euros to 39 euros (in attachment)

I am still under shock with all this non sence! If they can treat me like this and do this kind of stuff where is a point in playing online Casinos.

They told me that they had issues with Edict provider as far as i know Fruit Mania/Arabian Nights is uner Gamomat

Hope you guys are going to support me!

 

[thr0b]

It’s certainly bad form if they’ve paid out winnings but later ask for them back under threat of legal action. Unless the player has done something deliberately dodgy themselves.

(Though I’d err on the side of the casino if they paid out in error, e.g. withdrew £1k and paid 2x £1k)

 

[colinsunderland]

Presumably anyone who has played the provider in question have been emailed an explanation?

 

[ChopleyIOM]

Is that a genuine exchange with VS Customer Service? 'Give us our money back or we'll go to the police'?

Interested to hear what @Team.Videoslots have to say about this.

 

[goatwack]

* Not to mention the game being pulled indefinitely & all lost bets on it returned forthwith!

 

[miso]

Holy crap, so much for a slow Sunday I got a good ass kicking from Knights Life on the 12th, any chance it has been malfunctioning that day?

 

[goatwack]

Malfunction criteria varies, but I'd say e.g winning 15 spins in a row would count as one

 

[dunover]

Hi TeamVideoslots,

Could you let me know if this story is true and really happend?

*snip*

Killed the link - nothing stopping you quoting the post there and attributing it by name to CG:

FTR a player had play voided at Videoslots as Merkur games were allegedly malfunctioning at the time...


Last night I deposited 25 to videoslots and played Magic Mirror Deluxe II and at one point slot went crazy. I was wining and raising bet from 0.20€ to max bet and won about 9000€...

I have withdrawn 8200e and continued playing with the rest for 4-5 hours... Suddenly I was logged out and message popped out saying they deactivated my account...

I contacted them and they said that my account was malfunctioned and they are fixing the problem.

Few hours later I got mail that I can now log in and all of my winings are removed due to some technical problems. And even my initial deposit is gone!!

Part of their answer:

"What had happened is that we had technical problems with the game provider Edict. All bets that have been made from this provider the last 48 hrs are void. All winnings have therefore been deducted from your account and the bets have been paid back. We apologize for any inconvenience this may cause you." - Linus S

Really @Videoslots???? Linus????

First time I win big after loosing there too many times and now they take it all away from me?

I really can't believe this is happening, or how and why...

I'm pretty sure already that I'll never see 1 cent of that money no matter what I write and say.

Just want to hear your opinions and warn you not to play (lose) there...

 

[ChopleyIOM]

FTR a player had play voided at Videoslots as Merkur games were allegedly malfunctioning at the time...

Several players by the looks of it, and now apparently including menacing interactions with CS for recovery of funds already paid to a player.

 

[colinsunderland]

Several players by the looks of it, and now apparently including menacing interactions with CS for recovery of funds already paid to a player.

If what was posted is true and the responses from CS correct, I'm amazed no one on here has mentioned anything about it. I know a lot of people play Merkur games so surely they would have either had winnings removed, or losses paid back?

 

[Mr_Slot5]

Is that a genuine exchange with VS Customer Service? 'Give us our money back or we'll go to the police'?

Interested to hear what @Team.Videoslots have to say about this.

I would like to hope that isn't a legitimate online chat that actually happened. I'm erring towards it not being but if it is, VS have absolutely no legal standing to be even making threats like that. Even if the player had done something dodgy, it would likely be ruled the casino should have run the appropriate checks before sanctioning the payment.

Until VS chip in with their side, I'd take this with a pinch of salt.

 

[goatwack]

Not really getting that warm fuzzy feeling when casinos can yank games based on a player winning too much. And why take 48+ hours too

 

[interlog]

Well I played Merkur games on Saturday and lost £200.

I just finished a chat with VS to ask for a refund and they are refusing, citing that the games I played were not affected (Knights Life and Railroad).

Incidentally, both games are not available any longer at this moment in time. Coincidence?

@Team.Videoslots care to look into this and let me know when my refund of £200 plus apology will be made - thanks