Videoslots - Newly Accredited

[DreamRJ]

i have been affected by this issue while out in the pub on friday i was playing on mobile like i do sometimes when its quiet just stick it on autoplay and take a look when a bonus lands. so wasnt really taking any notice of the balance as when the reels are spinning you assume that all is fine. after a while got a good bonus couple of £k so left it and withdrew, the withdrawal took around 45-60 mins to process as you would expect the staff to check all is in order and if there were problems you would expect it to show on their system then (or is it automatic?) .
i then went to login saturday morning and my account says it has been deactivated for some reason contact support. so i just went out for the day thinking ill sort it out on monday morning as probably easier in working hours. then saturday afternoon i had a call from a restricted number it was videoslots saying there was a malfunction and the money has to be paid back or they will go to police. i said you what? can i have some more details and can they send me a letter to that effect. they said they would send an email. the guy on the phone sounded a little rude as there was no plesantries like good afternoon or anything no security checks just said that it was videoslots and we want the money, i can understand that they may have been under some considerable pressure as with the popularity of these game i would say more than 20 people have been affected and a considerable sum has walked out their door.

i have spoke to another player who has said to me that it wasnt just the 2 games , knights life and light blocks was also affected. they also have had the phone / email. they did try other casinos on the same day to see if there was an issue there but it appears to be just videoslots.

i have the basic same email that others have saying that the provider was having a problem for 48 hours....
i have replied and have no issues returning the cash to them if there is a legal requirement to do so, but reading some of the posts on here and other forums im now in 2 minds i have read the t&cs and its all there that funds must be returned etc. but would they be able to go to the police or is it a civil mater and they would have to take you to county court. (can they do that being registered outside uk?)

thoughts everyone?

Alarm bells are ringing in your post. Some of what you said just sounds so unbelievable to be honest with ya. Firstly if and when Videoslots do ring, they always do security checks before they proceed, they would never ever continue a conversation until they have confirmed they are speaking to the account holder etc etc. Secondly you then said you spoke to "another player" how did you speak to another player? A friend? who happened to also have been affected by the same exact issue? yet @Team.Videoslots said it was only around 20 players affected, that is a very very small world indeed.

Unfortunate as this issue was. And strange for VS to threaten to contact the police as this is not and does not sound right. Could this maybe be some sort of scam? I really do not know?

But it is certainly very strange and does not make VS look good either way. VS will need to get on top of this ASAP because if UKGC or other gambling authorities get involved it could turn out to be pretty nasty indeed. Not just for the players but also VS.

I do wonder if this issue was only affecting players at VS casino or was it at other casinos as well that also have the Edict slots? Seeming the slots are hosted on the slot providers own servers it should have affected all casinos and not just VS? Unless it was some type of targeted attack on VS. Some hacker somehow hacked into the coding somehow and that is why it was only VS.

I am just clutching at straws here, no blame on any party at present. But we will need to know eventually once all the investigations have been done properly and sufficiently.

 

[colinsunderland]

So thats 2 confirmed cases of Videoslots threatening people with the police. Yeah great behavior from a so called top casino.

@Team.Videoslots did the discussion with management go like this?

Hey, our gaming provider screwed up, they had an error that meant we have gave our customers free money. Shall we tell the person who caused the loss they need to pay us back the money we have paid out to customers due to their mistake, or shall we ring the customers and threaten them with police involvement, so they will get scared they might get arrested, possibly have to go to court, lose their jobs, so they pay us back? Yeah, lets do the scare tactic.

Seriously, I wouldn't expect dodgy casinos to do what you seem to have done, let alone you.

 

[kds1977a]

There definitely was not any of the usual expected security checks . That's why all I said to them was send a letter/email. (The amount of scam phone calls these days trying to get information from you)

Yes another player in same town , spoke with them in pub Saturday night.

 

[DreamRJ]

But I agree, VS threatening to contact the police is totally 100% out of order and out of line. Surely that is a breach of their own terms and conditions? and or the Terms and Conditions of the many gambling authorities they currently hold licenses with. Malta,UKGC etc etc.

Also the police would not do anything as it is not a crime a player has committed deliberately or purposely as it was a malfunction. Unless like I said it was some sort of scam/hack attack?

I mean it really would be a very clever and sophisticated scam/hack if it was to be the case. I mean it would then leave open the fact that slot servers are vulnerable to being attacked and infected with malware or viruses to alter the outcomes etc etc. VS would of course not see this. They would only see there was some sort of malfunction.

But VS saying they will goto the police has totally thrown me. totally disgusted, it really has put me right of this casino now. To think I was soo loyal to this casino as well. They really really are going downhill

 

[colinsunderland]

But I agree, VS threatening to contact the police is totally 100% out of order and out of line. Surely that is a breach of their own terms and conditions? and or the Terms and Conditions of the many gambling authorities they currently hold licenses with. Malta,UKGC etc etc.

Also the police would not do anything as it is not a crime a player has committed deliberately or purposely as it was a malfunction. Unless like I said it was some sort of scam/hack attack?

Quite possibly someone noticed it and spread the word round, although I would love to see Videoslots prove there was any collusion or intent unless it was posted somewhere, they have screenshots and can link the players to the screen names who posted.
The email they sent clearly stated 'All bets that have been made from this provider in the last 24 hours have been voided'
I don't believe for one second there were only 20 players playing Edict hosted games in a whole 48 hour period. Also, why has the story changed, the rep states it was only 2 games, the email states all bets were void. Something smells here.

 

[Biti]

So thats 2 confirmed cases of Videoslots threatening people with the police. Yeah great behavior from a so called top casino.

@Team.Videoslots did the discussion with management go like this?

Hey, our gaming provider screwed up, they had an error that meant we have gave our customers free money. Shall we tell the person who caused the loss they need to pay us back the money we have paid out to customers due to their mistake, or shall we ring the customers and threaten them with police involvement, so they will get scared they might get arrested, possibly have to go to court, lose their jobs, so they pay us back? Yeah, lets do the scare tactic.

Seriously, I wouldn't expect dodgy casinos to do what you seem to have done, let alone you.

It is also very naive of them. What did they think? People won't write it on the internet, make screenshots, etc. I'd say charging people the bets and let them keep their winnings would have been even a better option. Except for people with no money in their account of course.

At least breath a while, investigate, come with proofs and then with action. Now it sounds just like screaming it's all a bug and everyone who played is a cheater and must give the money back.

I can imagine legit players do not look at their mobile after every spin if the bet is deducted.

 

[DreamRJ]

Quite possibly someone noticed it and spread the word round, although I would love to see Videoslots prove there was any collusion or intent unless it was posted somewhere, they have screenshots and can link the players to the screen names who posted.
The email they sent clearly stated 'All bets that have been made from this provider in the last 24 hours have been voided'
I don't believe for one second there were only 20 players playing Edict hosted games in a whole 48 hour period. Also, why has the story changed, the rep states it was only 2 games, the email states all bets were void. Something smells here.

Well they had to void all winnings on any slot after they stopped playing the affected games and might have then switched to different providers. Because that money in their balance would or could have been money gained from the malfunction. So in turn that money should not exist. So that email, although it is vague in its explanation, I reckon what I said in my above sentence might be correct or close to correct.

 

[kds1977a]

It is also very naive of them. What did they think? People won't write it on the internet, make screenshots, etc. I'd say charging people the bets and let them keep their winnings would have been even a better option. Except for people with no money in their account of course.

At least breath a while, investigate, come with proofs and then with action. Now it sounds just like screaming it's all a bug and everyone who played is a cheater and must give the money back.

I can imagine legit players do not look at their mobile after every spin if the bet is deducted.

Exactly even the streamers often have chair wins . Click auto go make tea and listen for the bell

 

[Biti]

Exactly even the streamers often have chair wins . Click auto go make tea and listen for the bell

Yep.

An exception for people that had no money in their account. If someone has no money in his/her account, he/she can't make a real bet.

 

[DreamRJ]

You might also notice there will be radio silence from the rep again for the coming day on this issue. They might in fact be a bit AWOL. Just like they was when they reduced the RTP on the play n go slots. They went AWOL then too.

I know the rep has already responded and I know the time now is 12:58am, so even if they did respond or give an update it will probably be in about 7 or 8 hours time. If not longer

 

[kds1977a]

Yep.

An exception for people that had no money in their account. If someone has no money in his/her account, he/she can't make a real bet.

That's the thing they could of started autoplay when there was money in there and just wait for either autoplay to stop of bonus to land and not know that the account had ran out of money

 

[colinsunderland]

Well they had to void all winnings on any slot after they stopped playing the affected games and might have then switched to different providers. Because that money in their balance would or could have been money gained from the malfunction. So in turn that money should not exist. So that email, although it is vague in its explanation, I reckon what I said in my above sentence might be correct or close to correct.

But they have already said to others they won't refund as only 2 games were affected. Yet the email clearly stated ALL bets were void for the provider.
If there was an error, then clearly bets should be void, however, threatening people with the police? And despite what the rep says, it seems pretty clear it wasn't a one off. Plus the only proof they seem to have shown anyone is an email saying so. Not really proof. I wonder if I email them saying I won £20000 on Bonanza last week and it hasn't shown in my balance, if they don't pay me I will have them arrested, they will send me the money.

 

[Biti]

That's the thing they could of started autoplay when there was money in there and just wait for either autoplay to stop of bonus to land and not know that the account had ran out of money

Yes, but if you had for example 0,00 or 0,20 in your account and started playing, then I'd say it was clear that you didn't make any bet. I think it's possible to filter out at least a part of the people that were aware of the issue.

But now they seem to have chosen to consider everybody as a cheater. Even people that won on a slot of another provider.

 

[colinsunderland]

There definitely was not any of the usual expected security checks . That's why all I said to them was send a letter/email. (The amount of scam phone calls these days trying to get information from you)

Yes another player in same town , spoke with them in pub Saturday night.

A breach of the GDPR then if they discussed your account with you without going through security. Maybe @Team.Videoslots would like to listen to the phone calls and comment on that too.

What game were you playing?

 

[kds1977a]

A breach of the GDPR then if they discussed your account with you without going through security. Maybe @Team.Videoslots would like to listen to the phone calls and comment on that too.

What game were you playing?

I played magic mirror deluxe 2.

 

[DreamRJ]

But they have already said to others they won't refund as only 2 games were affected. Yet the email clearly stated ALL bets were void for the provider.
If there was an error, then clearly bets should be void, however, threatening people with the police? And despite what the rep says, it seems pretty clear it wasn't a one off. Plus the only proof they seem to have shown anyone is an email saying so. Not really proof. I wonder if I email them saying I won £20000 on Bonanza last week and it hasn't shown in my balance, if they don't pay me I will have them arrested, they will send me the money.

Yeah well that obviously wont happen lol.

But on a serious note the players that have been threatened could indeed be then sent an email to say we are sorry for saying we will contact the police, as a gesture of goodwill we have decided to honour the withdraws you already received and no further action will be taken. You are also free to continue to login and play etc etc.

Or they might decide to go the opposite route and just lock the players accounts out who refuse to pay the money back to them. And will not let them ever play at their casino again. Even though it was not the players fault. If anything it is VS fault for not holding the money for longer before the proper checks was done. Before they sent the money out. If they knew there was a malfunction on those slots. Surely those checks should have taken that malfunction into account? So that lies at VS end, they was negligent on checking the withdraws before they sent them. So that blame lies solely with VS!

 

[kds1977a]

As I said tho friend had been playing knights life that's how conversation got started he said that his balance lasted a long time ( that's the unusual thing as it usually takes it fast)

 

[goatwack]

Of course it would be great for VS to admit that they may have been wrong, and that open threats were not the best course of action, but I can't see that happening any time soon.

They're probably better off sticking to their interpretation of events as the backlash would be frankly catastrophic

 

[colinsunderland]

Yes, but if you had for example 0,00 or 0,20 in your account and started playing, then I'd say it was clear that you didn't make any bet. I think it's possible to filter out at least a part of the people that were aware of the issue.

But now they seem to have chosen to consider everybody as a cheater. Even people that won on a slot of another provider.

I think its safe to say, if only 20 customers were affected by this, then it probably wasn't common knowledge or posted on the usual 'dodgy' forums.

 

[colinsunderland]

Yeah well that obviously wont happen lol.

But on a serious note the players that have been threatened could indeed be then sent an email to say we are sorry for saying we will contact the police, as a gesture of goodwill we have decided to honour the withdraws you already received and no further action will be taken. You are also free to continue to login and play etc etc.

Or they might decide to go the opposite route and just lock the players accounts out who refuse to pay the money back to them. And will not let them ever play at their casino again. Even though it was not the players fault. If anything it is VS fault for not holding the money for longer before the proper checks was done. Before they sent the money out. If they knew there was a malfunction on those slots. Surely those checks should have taken that malfunction into account? So that lies at VS end, they was negligent on checking the withdraws before they sent them. So that blame lies solely with VS!

If they threatened to have me arrested I wouldn't ever deposit another penny there anyway, so not really a problem for the players affected I imagine haha

 

[kds1977a]

I think its safe to say, if only 20 customers were affected by this, then it probably wasn't common knowledge or posted on the usual 'dodgy' forums.

They say 20 so far I can imagine now that they are going to have to go through all members accounts and see if they were playing edict slots on those days then look at the bet history. How many active members do they have?

 

[DreamRJ]

If they threatened to have me arrested I wouldn't ever deposit another penny there anyway, so not really a problem for the players affected I imagine haha

I agree, I would not play there ever again either if they threatened me like this.

 

[kds1977a]

im thinking just stick it in a separate savings account for a while and monitor the situation, and contact the gaming commision for their view

 

[Mr_Slot5]

Are you the person who posted on CG's about the police and provided the live chat screenshot?

TBH if the phone call happened the way you said it was, I would tell them to sing for it and tell them to call the police. I would also expect proof of the malfunction from both Videoslots and Merkur, in writing, before considering giving them a penny back. And by proof I don't mean just an email saying there was a fault, actual proof there was a fault.

The crux of the issue is (apart from it not being a police matter) the casino still paid the money out. It could be argued all day long that the casino checked the withdraw request and still actioned it. That is the fault of the casino and the buck stops there.

Threatening people with a police presence when there are no grounds to do so is a gross abuse of the privileges that the chat agents have and could land the casino in big trouble with licensing. It's that serious a matter that if VS are denying the chat agent had the right to threaten such a thing, said chat agent should lose their job immediately. It's gross misconduct.

On the other hand, if these were orders from higher up, as others have alluded to they deserve to have their licenses revoked as threats in this manner are bang out of order. Who the hell thought it was a good idea

 

[sueyh]

I absolutely do not agree with VS chat has mentioned "police" to threaten the customer, I really hope those chat will be reviewed in VS, and a proper apology should follow.

But at same time, I'm not quite sure with those player didn't realize the bet was not taken away. It is absolutely possible the players didn't know the bet was not taken away while they were playing and not looking at the balance, but when they finished the play, when they saw a huge balance on their account, they didn't think something is not right? I'm not sure how that is possible.

I believe what VS should do is

1. Apology to the customers who the chat agent threatened by mentioning the police
2. Check the legal option that VS can take-either against the player or the game provider
3. If there is not much VS can do to get the money back, they can close accounts of those player who got the money by this glitch and move on.

 

[Mr_Slot5]

I absolutely do not agree with VS chat has mentioned "police" to threaten the customer, I really hope those chat will be reviewed in VS, and a proper apology should follow.

But at same time, I'm not quite sure with those player didn't realize the bet was not taken away. It is absolutely possible the players didn't know the bet was not taken away while they were playing and not looking at the balance, but when they finished the play, when they saw a huge balance on their account, they didn't think something is not right? I'm not sure how that is possible.

I believe what VS should do is

1. Apology to the customers who the chat agent threatened by mentioning the police
2. Check the legal option that VS can take-either against the player or the game provider
3. If there is not much VS can do to get the money back, they can close accounts of those player who got the money by this glitch and move on.

As soon as those withdrawals were approved, that money was lost and gone from the casino perspective. You take stock and suck it up- then get on to the provider for answers and possible liability compensation.

You don't approve the withdrawals then go 'oh no actually we want that back, if not we'll send the police round' That's pretty much how NOT to deal with the situation.

Of course, the casino can go through the courts and raise a dispute- but there's channels to follow. I suspect however that because the withdrawal requests were manually approved (above the £1000 threshold I believe) there wouldn't be much joy to be had there.

 

[DreamRJ]

The police will just laugh at the casino even if VS even tried to contact them anyway. The police might then also issue VS a charge of wasting police time.

It really is baffling that Vs even did this, if this was actually what did happen and I agree with above posters. Those chat agents or agents who phoned the players up who threatened this needs firing. Also as I said, VS paid the withdraws out. So VS is to blame, they had the chance to check/double check before they sent them and they obviously did not. So VS needs to face facts they are bang out of line in how they have dealt with this, thus far.

I expect VS to back down on this in the coming hours/days and I also suspect they are now not wanting to cause more pain to themselves as the bad press has now already been done. It only takes 1 player to contact the media and it gets out of control. In fact, I actually think someone should contact the media about this. As this is pretty damn serious indeed. A casino threatening to call the police based on a malfunction which was not the players fault what so ever. Just because they failed to do their own checks before they paid out the money to the players. Then they had the cheek to ask it back. The media will have a field day with this story................

 

[sueyh]

As soon as those withdrawals were approved, that money was lost and gone from the casino perspective. You take stock and suck it up- then get on to the provider for answers and possible liability compensation.

You don't approve the withdrawals then go 'oh no actually we want that back, if not we'll send the police round' That's pretty much how NOT to deal with the situation.

As I said they should not mentioned "police" no matter what, but just because VS approved the withdrawal, it doesn't mean they don't have any right to ask the money back, especially if they have a evidence that the customers were using the glitch to increase their balance, they can still look for the legal action, of course in this case I don't think it is easy for VS to have any evidence that the players kept playing knowing there is a glitch, but the chance is not zero with VS might have an evidence-for example somebody mentioned about this glitch somewhere etc.

 

[Mr_Slot5]

The police will just laugh at the casino even if VS even tried to contact them anyway. The police might then also issue VS a charge of wasting police time.

It really is baffling that Vs even did this, if this was actually what did happen and I agree with above posters. Those chat agents or agents who phoned the players up who threatened this needs firing. Also as I said, VS paid the withdraws out. So VS is to blame, they had the chance to check/double check before they sent them and they obviously did not. So VS needs to face facts they are bang out of line in how they have dealt with this, thus far.

I expect VS to back down on this in the coming hours/days and I also suspect they are now not wanting to cause more pain to themselves as the bad press has now already been done. It only takes 1 player to contact the media and it gets out of control. In fact, I actually think someone should contact the media about this. As this is pretty damn serious indeed. A casino threatening to call the police based on a malfunction which was not the players fault what so ever. Just because they failed to do their own checks before they paid out the money to the players. Then they had the cheek to ask it back. The media will have a field day with this story................

Yes, if VS had any sense from this point on from a business preservation perspective, they'd let sleeping dogs lie and offer apologies to the people that they have allegedly threatened; before any more bad press as you say.

 

[DreamRJ]

As soon as those withdrawals were approved, that money was lost and gone from the casino perspective. You take stock and suck it up- then get on to the provider for answers and possible liability compensation.

You don't approve the withdrawals then go 'oh no actually we want that back, if not we'll send the police round' That's pretty much how NOT to deal with the situation.

Of course, the casino can go through the courts and raise a dispute- but there's channels to follow. I suspect however that because the withdrawal requests were manually approved (above the £1000 threshold I believe) there wouldn't be much joy to be had there.

That is not true, some withdraws above £1000 is also automatic as well. I have had many at Vs over £1000 that was paid within a few mins, that is in no way manual, but that is the automatic system that processed them. @Team.Videoslots has confirmed this to me in the past, that majority of withdraws are processed by their automatic withdraws, but a small majority get sent to be done manually for random security checks.

But either way, as soon as they noticed this malfunction, perhaps what they should have done is disabled the automatic withdraw system, which should be step 1, then step 2 would be to then manually check and do all withdraws manually. If the reason they give is because the automatic system paid them out without checking or sending them to be done manually then, so be it. But it is still VS to blame, they still should have taken action, the moment they found out about this major malfunction.

Instead of then passing the blame onto the player and phoning them and emailing them threatening they will contact the police if they do not return the money!

 

[DreamRJ]

Yes, if VS had any sense from this point on from a business preservation perspective, they'd let sleeping dogs lie and offer apologies to the people that they have allegedly threatened; before any more bad press as you say.

Yep I agree

 

[Mr_Slot5]

That is not true, some withdraws above £1000 is also automatic as well. I have had many at Vs over £1000 that was paid within a few mins, that is in no way manual, but that is the automatic system that processed them. @Team.Videoslots has confirmed this to me in the past, that majority of withdraws are processed by their automatic withdraws, but a small majority get sent to be done manually for random security checks.

But either way, as soon as they noticed this malfunction, perhaps what they should have done is disabled the automatic withdraw system, which should be step 1, then step 2 would be to then manually check and do all withdraws manually. If the reason they give is because the automatic system paid them out without checking or sending them to be done manually then, so be it. But it is still VS to blame, they still should have taken action, the moment they found out about this major malfunction.

I stand corrected on that one then

As you say, it still doesn't change much from a legal perspective. If they want to claim the money back then they will have to go through the court process, which could turn out to be more costly for them if they lose. The way events have unfolded wouldn't go in their favour I would imagine.

As I and others have said, they should be making a claim to provider for some of the incurred losses to be covered if it really is the provider at fault.

 

[DreamRJ]

I stand corrected on that one then

As you say, it still doesn't change much from a legal perspective. If they want to claim the money back then they will have to go through the court process, which could turn out to be more costly for them if they lose. The way events have unfolded wouldn't go in their favour I would imagine.

As I and others have said, they should be making a claim to provider for some of the incurred losses to be covered if it really is the provider at fault.

Yeah I also agree, they will need to take evidence with how their systems work to the court and fight it tooth and nail. Which will be very costly, I suspect it will be more costly than just letting those keep what they already got paid which is only thousands as far as I understand, court costs could reach tens of thousands. And it would end up being a civil court case not a criminal court case. Which is an entirely different system. So even if VS won they would be lucky to get installment payments back from the claimants. But to be fair I reckon VS would lose anyway.

So yeah their best course of action would be taking the provider to court, I also highly suspect they might decide to stop hosting the edict slots as well. Unless of course Edict do pay back VS for the malfunction and loss in earnings etc etc.

 

[Harry_BKK]

I see the hysteria is spreading!

Article at BigWinBoard - of course no proof whatsoever for the "millions" claim when you read the piece! Totally irresponsible from the affiliate site to write such nonsense!

But it could potentially be millions if people spread the word at various "member-only" sites where such bugs are commonly shared to "clean out" a casino, which could explain the frantic attempts at recovering the paid-out moneys.

Two days is a long time for a bug to be in the open. I remember when I was taking part in such "heists" in 2000-2002, these cases were rare but hell broke loose once the word spread.

 

[DreamRJ]

I see the hysteria is spreading!

Article at BigWinBoard - of course no proof whatsoever for the "millions" claim when you read the piece!

But it could potentially be millions if people spread the word at various "member-only" sites where such bugs are commonly shared to "clean out" a casino.

View attachment 110436

Bigwinboard is not exactly a good source of trustworthy news is it. You can clearly see they have exaggerated the title of the article in the hopes it attracts traffic so they can profit from the clicks on their affiliate links. Very poor tactics by that site to be honest with ya.

 

[DreamRJ]

And the article is also wrong as it does in fact still list 7 slots when you select Merkur.

 

[Harry_BKK]

Bigwinboard is not exactly a good source of trustworthy news is it. You can clearly see they have exaggerated the title of the article in the hopes it attracts traffic so they can profit from the clicks on their affiliate links. Very poor tactics by that site to be honest with ya.

Amended my post accordingly as I agree with you. Aboslutely irresponsible to write such a piece without any proof whatsoever. :axeman2:

 

[DreamRJ]

Amended my post accordingly as I agree with you. Aboslutely irresponsible to write such a piece without any proof whatsoever. :axeman2:

But to be fair you need to remove the name, as you are basically giving them free publicity for their irresponsible article that then leads you to click on their affiliate links. I dont anyway, but some suckers will.......

 

[interlog]

Surely the best thing for VS to do is to get in touch with Edict and demand compensation from them for the fault on their games and honour the winnings unless it can be proven that the affected players knew about the fault and exploited it.

 

[DreamRJ]

Surely the best thing for VS to do is to get in touch with Edict and demand compensation from them for the fault on their games and honour the winnings unless it can be proven that the affected players knew about the fault and exploited it.

Well I am not saying that some players did not exploit it. But on the other hand until VS can investigate this properly on their end and by contacting Edict, then they can not really honour anything until said investigations has been completed. The investigations on working out if a player exploited it might be more difficult to prove as well. Unless they saw the player had no funds in his account and still managed to spin on the affected games without actually a real balance. Crazy I know, lets just hope Edict do cough up and reimburse VS for the loss they incurred due to the malfunction.

VS will then I reckon as I said revoke paying the license to host their slots in the future if they do not. That could in turn mean that Edict also then get bad press and other casinos also follow suit as they will also not want to be in the same situation. I am still amazed that it only affected VS though? Still does not make any sense to me? When Edict/Merkur slots are available at hundreds of casinos? boggles the mind to be honest with ya.

 

[nikantw]

I bet in most cases they broke playing patterns and went for big bets or even max bet (as admitted above). That is how VS can know that they knew.

Unless you are blind, the first thing you see "moving" when you press autoplay is the balance

Want to know why only 20 players? Because the others stopped and didn't go max bet.

 

[ChopleyIOM]

One thing I'll say about this screenshot is that if it's a fake it's a very good fake. If I were faking a chat screenshot I wouldn't take the time and effort to add a watermark showing that I was running a dodgy version of Windows......

(Have a look down at the bottom, you can make out the words 'Go to settings to activate Windows', you just wouldn't do that if you were faking a screenshot.)

 

[Biti]

Well I am not saying that some players did not exploit it. But on the other hand until VS can investigate this properly on their end and by contacting Edict, then they can not really honour anything until said investigations has been completed. The investigations on working out if a player exploited it might be more difficult to prove as well. Unless they saw the player had no funds in his account and still managed to spin on the affected games without actually a real balance. Crazy I know, lets just hope Edict do cough up and reimburse VS for the loss they incurred due to the malfunction.

VS will then I reckon as I said revoke paying the license to host their slots in the future if they do not. That could in turn mean that Edict also then get bad press and other casinos also follow suit as they will also not want to be in the same situation. I am still amazed that it only affected VS though? Still does not make any sense to me? When Edict/Merkur slots are available at hundreds of casinos? boggles the mind to be honest with ya.

Technically the issue could be just at VS if the issue is that the bets are not deducted from the balance of the players. Years ago there was a similar issue with House of Fun at Mr. Green.

Bad press for Edict? I doubt it. Question is still if it's 100% their fault. And if it is, in the past dodgy things were happening with slots from Betsoft and still, they're available everywhere. And not just at dodgy banana republic casinos.

 

[snorky510238]

I don’t play these games but presumably they are not unique to VS so my question is did any other casinos encounter problems? Apologies if this has been mentioned I haven’t read the whole thread.

 

[dionysus]

I haven’t read the whole thread.

ppfft, slacker
it's only 643 pages

 

[shadow123]

Ladbrokes used to have a golden rule in the shops, if they made a mistake and over paid you they would never ask you to
pay the money back,whatever the reason, dont know if this is still the policy and if it applies to the online operations.
Anyway if as seen to be the case,certain VS players knowingly exploited an obvious bug,VS has every right to ask for the winnings
back, whether the player wishes to refund them is another matter.The threat of calling the the police was ridiculous,and if they
had done that to me I would have gone apeshit and made sure they never saw a penny of it again,I have more than enough
resources to withstand a court case and would say bring it on.Something seems very wrong with the VS management, it could
have been handled so much more proffesionally and I would have thought say a 10k loss could have been written off without
much of a problem, going to cost them a lot more before this is over

 

[colinsunderland]

Amended my post accordingly as I agree with you. Aboslutely irresponsible to write such a piece without any proof whatsoever. :axeman2:

Lol, how shit is that. Millions, as VS's state only 20 people are affected, that means they each got £100k +
One of the two cases they mention has already got the money back as VS said it was removed in error.
They seem to be an affiliate for Videoslots, see if they close the account
I might get them reported today for the many breaches of the CAP code on their site, thanks for bringing them to my attention

 

[ChopleyIOM]

This screenshot has turned up elsewhere, it's a 'shit show' apparently, and that's according to VS themselves....

 

[Biti]

Lol, how shit is that. Millions, as VS's state only 20 people are affected, that means they each got £100k +
One of the two cases they mention has already got the money back as VS said it was removed in error.

Millions of SEK, which is less than millions of GBP. That's what I make from the thread at Flasback, wherein a Videoslots log is spoken of "millions".

That player played a Merkur slot and was asked to refund his prize money. I find it a bit harsh that a player "by mistake" is asked to refund the money. What if he did? Would he receive it back if turned out that there was nothing wrong with his slot session?

 

[kds1977a]

This screenshot has turned up elsewhere, it's a 'shit show' apparently, and that's according to VS themselves....

Is that from someone who lost and wants to get their money back? Like the one further up who lost 200. As if they are stating there will no reimbursement for the ones that lost during the time the games malfunctioned that kind of sets a precident , that it's ok to lose to them and a malfunction voids play but will not be refunded but if the malfunction is in players favour , then that's somehow different