Videoslots - Newly Accredited

[Mr_Slot5]

I guess this means well done to the players that took advantage and cashed out thousands?

Good luck to them. It's not like casinos haven't shafted players left, right and centre on a myriad of issues is it?

As I said earlier, I don't think any of these people set out to actively defraud the casino. It was an extremely unlikely set of circumstances that happened casino side which gave rise to an opportunity for certain players to take advantage of. The money was paid out, the casino noticed the error and now life goes on.

Bigger things in life to stress over than a few players getting a very fortunate pay out due to a casino malfunction that has since been addressed.

 

[Mr_Slot5]

Those 20 players must be facing a real crisis as to what to do.

Return the monies whilst chasing the RTP dragon, or accept hush money

 

[Biti]

My reading is you can keep it but if you do you aren’t going to have your account reopened at VS.

I don't know about others, but if I got threats to get the police after me by them, they could keep their account.

 

[PeterH92]

Hi, just wondering why most of the Merkur slots have disappeared for UK players?

 

[goatwack]

I'm not overly fussed. VS could send my family to Guantanamo if it meant, say, 10 free spins on the Gold Wheel?

 

[Mr_Slot5]

I'm not overly fussed. VS could send my family to Guantanamo if it meant, say, 10 free spins on the Gold Wheel?

 

[greylady]

I Don't doubt VS will recoup those losses somehow. Watch out for the lonnnggg losing streak everyone

 

[Jono777]

Already started lol, not one but THREE blue wheels today, somehow ??? and as if by magic

 

[paul7388]

Already started lol, not one but THREE blue wheels today, somehow ??? and as if by magic

View attachment 110464

Can i buy one of them off you for 72p i have in my VS account so i can enter the Tuesday battle lol.

Had 5 free spins on midas touch that paid zero. So think i will get 15 free spins on wild worlds so hoping i get a 20p win from them.

If not please sell me 1 for 72p lol.

Edit.. Okay Jon you can keep those tickets . I got 15 free spins on wild worlds and believe it or not they paid exactly 20p you couldn't make it up. But least i got enough to enter battle lol.

 

[Jasminebed]

Honestly VS, it would have been bad enough to start threatening "legal action" at that point, but taking it via civil action may still remain an option for you.

I remember VS being pretty hostile with @Harry_BKK a while back when you over paid him, wanting your (rightful) funds back right that minute, and accusing him of somehow defrauding you by not noticing immediately he had been paid twice.

You know who I am, and if not, I'll happily pm you again. But a number of years ago I had a big win not show up, and nothing in the logs. I still end up playing slots and being logged out when I return to lobby, but this is the one and only occasion I felt my balance was incorrect returning to lobby. At the time I asked for it to be escalated via chat, and I had not even a screenshot as I was on mobile at the time. Gonzo's quest for 4K, probably summer of 2016. No proof, so what was I to do? Maybe at some point it had switched without my knowledge to demo play.

Magic Mirror 2 is a popular game, and if you are on mobile, it is one of a few choices you see unless you look deeper.

I rather miss Knight's Life, but it is not the most exciting game to watch. It would not be unusual for me to set it at 100 spins and stop on bonus. I try not to watch my balance but rather the reels, as that is what I am paying to watch.

I've complained about difficulty seeing balances, and it is far from infrequent for a balance not to update until the next spin, or you go to the lobby.

Since the 4K fiasco, I take a lot more screenshots at VS.

I remember when NetEnt lauched Cosmic Fortune a number of years ago, there was a game malfunction when the jackpots were popping with much greater frequency then was supposed to happen. It was caught after about 24 hours, and all players were paid. I played, but did not hit a jackpot, but quite a number of members here did, and all of them at various casinos were paid. Don't know how NetEnt worked it out with individual casinos, as these were local jackpots, but I have to assume they did.

@kds1977a , since you seem to be in the clear, wanna tell us how you did? I am rather inclined to believe your pub story, and your friend decided since it was lucky for you, he'd try that game. I know I do it sometimes because someone posted a win, and I know my real life friends do sometimes if I have a good win and they ask me what game.

Since your buddy pulled off 20K, he may have noticed there was an issue, or he may have just upped his bets since he was "hot".

As for viewing RTP during play, I pretty much never ever do that. I don't even do it very often at all, and I don't find the filters to work as they should.

I did view it for DOA not too long ago, when I hit my first wildline finally.

Frankly VS, it would have been cheaper to ring up Betfair and ask how they managed to claw back payments from their promo that got them rogued here.

 

[DreamRJ]

wish i had spotted it and seen what was happening friend got nearly 20k

So this sums up what I thought. You was one of those that taken advantage of it, after your friend told you about it. So you then also decided to jump in and give it a try as well. I condemn people that take advantage of these things, it is a form of theft. But hey what ever, it is done now.

 

[dionysus]

So this sums up what I thought. You was one of those that taken advantage of it, after your friend told you about it. So you then also decided to jump in and give it a try as well. I condone people that take advantage of these things, it is a form of theft. But hey what ever, it is done now.

fyi condone means you approve; condemn would be more apt

 

[DreamRJ]

fyi condone means you approve; condemn would be more apt

Thanks, that is what I meant to say lol, amended my post, no idea why I said condone, two different words entirely

 

[Jasminebed]

RJ, I had more the sense kds told their friend, and their friend did better. They may or may not have realized how the play was, just that they were winning, especially if autospinning while out.

 

[paul7388]

RJ, I had more the sense kds told their friend, and their friend did better. They may or may not have realized how the play was, just that they were winning, especially if autospinning while out.

Sorry jasmine but i think it is clear they all new the slots were broke and they could not lose on it so the word got round. Pretty clear it had nothing to do with good luck or a slot being hot. They played it knowing damn well they could not lose on it.

 

[Jasminebed]

Well, if word was getting around, it was remarkably slow to involve only 20 players in 48 hours. Especially since not all were UK.

 

[sueyh]

if word was getting around, it was remarkably slow to involve only 20 players in 48 hours.

They did something wrong there, surely they wouldn't tell everybody they know they are doing the fraud and ask all the people to join them, especially it is their best interest that the casino didn't notice the issue until their withdrawal is processed.

 

[kds1977a]

No info was shared I met up with my friend on the Saturday night after the slots were pulled. As I said wish I'd noticed it I could of rinsed them. I was playing on auto just restarting spins when the stoped then mirrors landed and went for 1000x so I quit

 

[Harry_BKK]

I see the hysteria is spreading!

Article at BigWinBoard - of course no proof whatsoever for the "millions" claim when you read the piece! Totally irresponsible from the affiliate site to write such nonsense!

But it could potentially be millions if people spread the word at various "member-only" sites where such bugs are commonly shared to "clean out" a casino, which could explain the frantic attempts at recovering the paid-out moneys.

Two days is a long time for a bug to be in the open. I remember when I was taking part in such "heists" in 2000-2002, these cases were rare but hell broke loose once the word spread.

View attachment 110436

I would like to highlight that the post on BWB was corrected instantly when the owner realized the missing currency.

Hence, I would like to take my statement back and apologize for hastily posting the screenshot/making the statement. I should have known better to write to him directly about the missing info. We have discussed it at length on his site in the past hour and have agreed to talk directly to each other in future.

 

[interlog]

So the Edict games are still not available at Videoslots. Considering that only two games allegedly were affected, what is the reason for this?

Are losing sessions over the 48 hour period on all Edict games being looked into too, or is it just those sessions where there were wins?

 

[Borgie]

So the Edict games are still not available at Videoslots. Considering that only two games allegedly were affected, what is the reason for this?

Are losing sessions over the 48 hour period on all Edict games being looked into too, or is it just those sessions where there were wins?

If you are concerned about the 200 you lost . Have you pmed the rep here or gone to on line support to ask for your session to be looked at more closely?

 

[shadow123]

Got to say VS suprized me very much,have been critical of a lot of things they have done in recent months but the way
this was handled after a rocky start went way beyond what I would have expected but not sure that most of the players
involved deserved to benefit the way they did,I am sure most of us would have picked up that the games were very
faulty straight away and If i had been playing them I dont think i could cashed out the large amounts some did,
I am afraid I would have told VS there was a major problem
Hope VS get suitable recompense from the developers, thats where the problem must have originated.

 

[steveh35]

So the Edict games are still not available at Videoslots. Considering that only two games allegedly were affected, what is the reason for this?

Are losing sessions over the 48 hour period on all Edict games being looked into too, or is it just those sessions where there were wins?

If they are in dispute with each other then it makes sense to remove the provide until the matter is resolved

 

[jfoxuk]

I'd expect all games to have a sort of 'GOD MODE' available to them (or just some sort of debug mode), on UK fruit machines it used to be called 'DOOR OPEN MODE', this is where the payouts were massively ramped up and players could move the reels however they wanted to get big wins and suchlike, the point being it was all in demo mode and the machine would never pay any of this money out, it was often used at trade shows and suchlike.

I think the wires got crossed here, and the slots were accidentally put into the equivalent of 'DOOR OPEN MODE' but the players were still playing on their real money accounts.

Someone must have flicked the switch, and activated the streamer mode by accident, for all players.

 

[xexe]

Got to say VS suprized me very much,have been critical of a lot of things they have done in recent months but the way
this was handled after a rocky start went way beyond what I would have expected but not sure that most of the players
involved deserved to benefit the way they did,I am sure most of us would have picked up that the games were very
faulty straight away and If i had been playing them I dont think i could cashed out the large amounts some did,
I am afraid I would have told VS there was a major problem
Hope VS get suitable recompense from the developers, thats where the problem must have originated.

Anybody who checks my post history will find that I'm the biggest VS critic there is, with the massive RTP cut without telling anybody etc.

But seriously, there is not one single person who profited for this, who did not notice. It's something you cannot miss. Before I found out what the bug was, I thought VS were the ones being scumbags. But in reality, it's a group of players who successfully scammed them. There is *nobody* who sat there for hours playing up to tens or hundreds of thousands, that didn't notice that their losses weren't being recorded.

I'm not blaming the scammers, they probably need the money more than VS does. It's easy to sit on a high horse when you weren't the one with the opportunity to steal free money & get away with it. But I don't get why people would criticize VS for threatening with police, when every single one of you would do the same thing if you knew that somebody intentionally stole large sums of money from you.

 

[colinsunderland]

Anybody who checks my post history will find that I'm the biggest VS critic there is, with the massive RTP cut without telling anybody etc.

But seriously, there is not one single person who profited for this, who did not notice. It's something you cannot miss. Before I found out what the bug was, I thought VS were the ones being scumbags. But in reality, it's a group of players who successfully scammed them. There is *nobody* who sat there for hours playing up to tens or hundreds of thousands, that didn't notice that their losses weren't being recorded.

I'm not blaming the scammers, they probably need the money more than VS does. It's easy to sit on a high horse when you weren't the one with the opportunity to steal free money & get away with it. But I don't get why people would criticize VS for threatening with police, when every single one of you would do the same thing if you knew that somebody intentionally stole large sums of money from you.

Rubbish. I've already posted saying I would set 100 autospins off and go and do something else. I don't check the balance is going up or down every spin, even if I'm actually watching it. I can say with absolute certainty that I could quite easily play hundreds of spins without noticing an error like this, and would quite possibly increase the bet value during those spins if my balance had increased enough, still not noticing.

 

[Scott1baird]

Can't you set auto play on merkur games for 100 spins and unless you click the stop auto button it will auto play the bonus round? If so balance could be easily missed during those spins. Look at netent dead or alive unless you click stop when hitting free spins it will play the feature and carry on as normal.

 

[shadow123]

Dunno if the high horse comment was aimed at me,I am only saying what I wouldnt have taken advantage of this fault as
I dont need the money and if i did i would get no pleasure out of scamming VS, for all their faults they run a fair casino,
if it was some clip joint yep they would be fair game

 

[colinsunderland]

Can't you set auto play on merkur games for 100 spins and unless you click the stop auto button it will auto play the bonus round? If so balance could be easily missed during those spins. Look at netent dead or alive unless you click stop when hitting free spins it will play the feature and carry on as normal.

Yes the bonus will play out if you are using autospin.

 

[xexe]

Dunno if the high horse comment was aimed at me,I am only saying what I wouldnt have taken advantage of this fault as
I dont need the money and if i did i would get no pleasure out of scamming VS, for all their faults they run a fair casino,
if it was some clip joint yep they would be fair game

LOL to tell you the truth, I didn't even finish reading the comment. I just read the first sentence:

Got to say VS suprized me very much,have been critical of a lot of things they have done in recent months but the way this was handled after a rocky start went way beyond what I would have expected but not sure that most of the players involved deserved to benefit the way they did

And I agreed. I don't have the attention span to finish reading short comments lol

 

[goatwack]

New rule peeps: 3 words or less

That's THREE (3)

Thx

 

[dionysus]

New rule peeps: 3 words or less

That's THREE (3)

Thx

well, blow my

 

[goatwack]

well, blow my

You can just

 

[Borgie]

New rule peeps: 3 words or less

That's THREE (3)

Thx

3 letter words ?

 

[Jasminebed]

Rubbish. I've already posted saying I would set 100 autospins off and go and do something else. I don't check the balance is going up or down every spin, even if I'm actually watching it. I can say with absolute certainty that I could quite easily play hundreds of spins without noticing an error like this, and would quite possibly increase the bet value during those spins if my balance had increased enough, still not noticing.

There are translated quotes from another forum where a player claims they did see their balance increasing and decreasing, I assume within the game.

VS made a response :

Hello Everyone,

We had a technical issue during approximately 48 hours on the 21st and 22nd of June. The issue affected players of specific games, and resulted in no bets being recorded or deducted from play, while wins were recorded and credited. As was reported to us, players were able to notice this because the wagers were not visible. Players affected were able to see wins without wagering in MyRTP in their account.

Due to this issue we had to void all play on the affected games during this period.

If the game displayed correctly within game, how many players actually noticed? Some may have gone on to play other games and lost their balances.

I still find it hard to believe only so few players played those games during a 48 hour period. Maybe there were others who's profit was small enough VS did not demand their money back, or the balances were subsequently lost? I would have thought more than one would be large enough $2500 perhaps, to include a slightly longer wait for payment team to authorize.

I'm not even sure VS made the correct call not to pursue legal action against some, if not all, of the affected players, if we are talking hundreds of thousands of dollars.

I remain sure threating police action prior to proper investigation was a bad move.

Expecting players to check all their play in MyRTP is not reasonable either. I also believe Interlog and his screenshot and play for Knight's Life, which was not supposed to be an affected game. I believe him when he says he lost, although there is no bet history.

 

[Scott1baird]

If video slots had threatened me with police I would have responded. First port of call The Police to report harassing behaviour, second to the lawyers to ask advice then probably court.

 

[goatwack]

I would have just counter-threatened them by saying I'd summon the Power Rangers. Never fails

 

[Borgie]

I would have just counter-threatened them by saying I'd summon the Power Rangers. Never fails

Ghost busters?

 

[goatwack]

Ghost busters?

Judge Dredd

 

[Borgie]

Judge Dredd

Harry Potter

 

[Scott1baird]

Harry Potter

Buffy

 

[interlog]

If you are concerned about the 200 you lost . Have you pmed the rep here or gone to on line support to ask for your session to be looked at more closely?

I did go to online support but there is no point discussing the issue with the person that claims Merkur games are not the same as Edict games. No disrespect to the online chat agent but I am not going to waste my time with him.

 

[colinsunderland]

I did go to online support but there is no point discussing the issue with the person that claims Merkur games are not the same as Edict games. No disrespect to the online chat agent but I am not going to waste my time with him.

So have you not had a proper answer yet, as Videoslots seem to have gone very quiet in this thread

 

[interlog]

So have you not had a proper answer yet, as Videoslots seem to have gone very quiet in this thread

They have been in touch via PM today with an answer that I am not happy about so I have asked them to look at the situation again.

 

[interlog]

If they are in dispute with each other then it makes sense to remove the provide until the matter is resolved

Well if there is a dispute then I potentially have been affected, hence me raising the query with them.

 

[Nicola]

Chat agent told me that when you reach level 60 you automatically become VIP, is this correct?

 

[ChopleyIOM]

Here's my take on things:

 

[DreamRJ]

Chat agent told me that when you reach level 60 you automatically become VIP, is this correct?

VS no longer have a VIP department. So the agent is wrong. I was a VIP member for a few years until they brought in the wheel of jackpots. That replaced the VIP department as well.

But saying that, the VIP/loyalty department was nothing amazing anyway. Rarely they gave you anything anyway.

 

[Team.Videoslots]

Hello @Nicola

That is not correct, as @DreamRJ says we no longer have a Loyalty Department in place, we will however reach out to our CS Agents and make sure everyone is up too date with the information they are communicating with players.

Br,
Team Videoslots.

 

[goatwack]

Here's my take on things:

Yes, I agree with the inevitable outcome of all this, near the end of the video. All that's going to happen is delayed withdrawals and heavily scrutinized play logs, where I'm inclined to believe they'll pour over anything they'd consider irregular betting patterns. This player jumped from 20ps to 60? Cite rule breaking!

And though the honest among us would have happily reported these faulty games, it still doesn't explain why it took in excess of 48 hours to send the raven.

Plus likely any interaction with VS' chat would have likely been met with "que?"