Videoslots - Newly Accredited

[Jono777]

Hi there @Oscar Arnhem,

But that would mean the same different bets as it is right now, would it not? Right now you can choose between 0.09/0.18/0.45/0.90/1.80/4.50.

Best regards,
Team Videoslots.

Better to cap the coin size rather than the bet levels VS.

The current way, cannot play at 0.27 nor 0.36 which are popular bet sizes.

Edit: Difficult one as my idea would cap top bet at 3.60.

 

[goatwack]

So DOA II's scrapped 27p & 36p bets?

Swines

I see Jon's beaten me to it, can't be arsed to scrap this post

 

[Oscar Arnhem]

Hi there @Oscar Arnhem,

But that would mean the same different bets as it is right now, would it not? Right now you can choose between 0.09/0.18/0.45/0.90/1.80/4.50.

Best regards,
Team Videoslots.

No, than you can play 9c/18c/27c/36/45c/54c/72c/90c/135c/180c etc

 

[Jono777]

@Team.Videoslots
Why not set coin value on max 10c and bet level max5,thats also max 4.50 a spin,and everything between instaed of 9c/18/45c/90c/and 4.50??

think there is no level 5 on DoA, 4 is the highest.

 

[Team.Videoslots]

Hi again Everyone,

We'll look into changing the bet levels and update you as soon as we've made a decision.

Best regards,
Team Videoslots.

 

[brianmon]

think there is no level 5 on DoA, 4 is the highest.

From the two sites, I've played it at (trada & all british) there only appears to be level 1 and 2.
Unless that's how they've capped it

Edit: It's the same at unibet, and they're allowing the full £18 max bet.
So it seems that there only is 2 levels

 

[Jono777]

Just checked another (cut out casino details for respect to VS lol!) seems level 2 is the max. They do offer a massive 1800 credits bet tho

Means if VS want to look at changing bet sizes available they have very little in the way of 'wiggle room' - Question is why have Netent done this or is it possibly an oversight, do find it very strange only 2 bet levels in all the slots I've seen over the years????

 

[Team.Videoslots]

Hello everyone,

We are currently experiencing some issues within our office currently. Our Support is affected by this and we are, unfortunately, a bit limited. We are working on a resolution for this and we hope to be able to resume full functionality soon.

Best regards,
Team Videoslots

 

[dionysus]

Got a 100% bonus in my email but want to ask
Seeing as youve been trying and replacing and implementing other new ideas, any chance you'll visit the idea of offering a straight 100% bonus rather than the drip-fed increments?
ty

 

[Team.Videoslots]

Hi there @dionysus,

There are no plans for changing how our 100% bonus works at the moment.

Best regards,
Team Videoslots.

 

[09237653]

People still pissed at me for mentioning the RTPs if you actually checked the games I mentioned they are back online and still on 96.5%, but I didn't intend to get more games nerfed I'm still hopeful on getting them all restored back to 96% and will keep asking/pestering here and in the meantime be playing less on vs and only on fixed rtp games like netent, btg and thunderkick.

I know i can play these games the way they are meant to be played by going to other casinos (and i do) but would rather stick with vs they have the freerolls, sng battles, large added prize battles, my rtp section, super fast cashouts etc.etc. nowhere else comes close to VS, I'm also deeply invested in their loyalty system and in png games on vs, having played them for a while I have collected many thousands of 'wins' towards achievements across many games including the pita '750 wins in a day' already done on no less than 10 png games.

Here is some of my 'levels' on the games
2125 levels on viking runecraft (plus another missing 500 that were wiped a while back)
606 on gemix
183 on cloud quest
700+ on sweet alchemy
also when my rtp was first introduced my personal stats were showing 200,000 spins on reactoonz.

I love png and this one slight issue on vs is a blight on an otherwise perfect casino if the rtps get restored I simply wont need to go anywhere else and will keep fighting for it.

 

[bebo67]

@Team.Videoslots
Or anyone else. Is there not a wheel behind the 7000 trophy?

 

[bjtaz44]

The lengths you are going to cut things...payouts, rtp, max bets, etc. Should we start a go fund me for your casino? You talklike your poor, If it will help I will gladly start it, since playing your casino has no returns anymore with all the cuts, may as well try and get a tax credit for my useless deposits.

 

[Steviedoo]

The lengths you are going to cut things...payouts, rtp, max bets, etc. Should we start a go fund me for your casino? You talklike your poor, If it will help I will gladly start it, since playing your casino has no returns anymore with all the cuts, may as well try and get a tax credit for my useless deposits.

Harsh.

 

[Steviedoo]

Hi team vs

I think there is a mistake in my xp level. It should be higher.

How exactly do you calculate it.

And I sent you an email months ago about this.

Thank you

 

[Team.Videoslots]

Hello Everyone,

@bebo67 Could you please explain which Trophies you are referring to and we will be happy to check this for you.

@Steviedoo Could you kindly re send the email and we will look into this for you immediately.

Br,
Team Videoslots.

 

[helenakp]

Team.Videoslots mostly all my withdraw took very short time but this is the 2nd time with delay and its more than 7 hours,wonder why

 

[dionysus]

Team.Videoslots mostly all my withdraw took very short time but this is the 2nd time with delay and its more than 7 hours,wonder why

I'd guess back-log

 

[Team.Videoslots]

Hi @helenakp

We have been having some minor technical difficulties that have most likely caused this delay, however rest assured your money will be with you soon.

Br,
Team Videoslots.

 

[bebo67]

So there is no prize in the win 7000 times. Good to know, and no I'm not mad

 

[09237653]

@Team.Videoslots I'm sure you may be aware already but The final countdown has the wrong icon it has the crystal sun icon.

 

[Team.Videoslots]

Hi there @09237653,

Thank you for the information, we are aware of the problem and working on fixing it.

Best regards,
Team Videoslots.

 

[Jono777]

@Team.Videoslots I'm sure you may be aware already but The final countdown has the wrong icon it has the crystal sun icon.
View attachment 108106

Seems ok here, strange one?

 

[Team.Videoslots]

Hi there @Jono777,

The majority of our players see the correct icon but, unfortunately, there are a few who see the wrong one.

Best regards,
Team Videoslots.

 

[09237653]

Ah might be a local cache problem on my end ill clear and check after vikings has finished.
*edit* cleared all browser data on chrome and it still persists with the wrong icon.

 

[Nicola]

@Team.Videoslots Does the link in the footer of your site to Spelinspektionen need to be changed?

 

[Team.Videoslots]

Hi @Nicola,

The link works for us. Why does it need to be changed?

EDIT; We can see that they have a new URL, however, the old URL re-directs you to the new one. We shall talk to our content department about updating it. Thanks for the information.

Best regards,
Team Videoslots.

 

[Nicola]

Hi @Nicola,

The link works for us. Why does it need to be changed?

EDIT; We can see that they have a new URL, however, the old URL re-directs you to the new one. We shall talk to our content department about updating it. Thanks for the information.

Best regards,
Team Videoslots.

No worries. Every Friday night I run a scan across thousands of casino sites to check they all the licensed correctly with the relevant Government authorities. You got flagged this time

 

[ChopleyIOM]

@Team.Videoslots

Can I ask why NetEnt slots are blocked for me please? I live on the Isle of Man. I have raised this with support in the past and they say that NetEnt is not available in my territory.

However, LeoVegas let me play NetEnt slots no problem, so they don't seem to care that I live on the IOM.

It's actually quite a big deal for me as there are many slots in the NetEnt catalogue that I enjoy playing, and most recently of course DOA2 has been released, which I can't play at VS, but can play at LeoVegas fine.

LeoVegas have been getting my deposits recently, simply because I can play NetEnt there and I like to mix some of their slots into my sessions.

Thanks!

 

[Team.Videoslots]

Hi ChopleyIOM,

We will look into this and get back to you.

Best regards,
Team Videoslots.

 

[Oscar Arnhem]

@Team.Videoslots ,why dont i get any GREEN wheel for 360000x win??

 

[Team.Videoslots]

Hi Oscar Arnhem,

There is unfortunately not a trophy for winning 360000 times in our slots. You can find all the win x amount of times on our casino trophies under the category "Win a Lot".

Best regards,
Team Videoslots.

 

[Oscar Arnhem]

Hi Oscar Arnhem,

There is unfortunately not a trophy for winning 360000 times in our slots. You can find all the win x amount of times on our casino trophies under the category "Win a Lot".

Best regards,
Team Videoslots.

So you guys are cutting again a reward whitout any warning?

Last week you got for every 10k win a reward,and now it says next is 500k.

 

[Oscar Arnhem]

The targets ending in 000 carried a green wheel, the ones in between ending 5000 carried nothing.

@Team.Videoslots

 

[Team.Videoslots]

Hi again Oscar,

There has been no changes in regards to this, there never was a win 360k times trophy. The next one is, as you mentioned 500k.

Best regards,
Team Videoslots.

 

[Homosap]

Went to make small withdrawal today and not verified again, I had updated my address details last month and my bank card expired and a new one has been used....same details just new start and end date. Cue the fun and games - I uploaded the information but still struggling as follows:-

1. your support don't need to try to explain laws to me, I understand them far better and really don't care to read a corporate script every time

2. my bank card is the problem apparently, I uploaded a picture twice but apparently didn't get through as file too big.

3. so I put the jpeg on the live chat no argument we could both see the image

4. get this, it can't be used as I haven't masked some of the numbers, so I've gone from too little to too much information

5. or are you saying that you are really trustworthy and secure as long as I don't give enough info for you to rob me? but, well, if I put temptation in your way.........

6. amazing that my updated card has been just fine and dandy for taking my money

7. this should have been dealt with when the changes happened and no deposits until verified, I didn't even know I wasn't verified anymore until I went to withdraw

8. my previous chat had told me that the bank card picture wasn't needed as number/account hadn't changed. So one of the support staff was either dumb or lying.


I just shut down, I'm too angry and sick of the twisting corporate type speak and claims about only following the law.

IF YOU TAKE MONEY FROM A CARD THEN YOU CAN PAY BACK TO THAT CARD - IF YOU SUSPECT FRAUD OR MONEY LAUNDERING THEN THE UK HAS A WHOLE HOST OF INSTITUTIONS THIS SUSPICION CAN BE REPORTED TO. LAST I CHECKED WE HADN'T DEPUTISED MALTESE CASINOS AS DEPUTIES

 

[Nicola]

Masking the middle numbers of the card is for both player and casino protection. Normally you should only update documents like that through the secure upload facility located in 'My Profile'

I can sense your fustration, but using capital letters isn't going to get the issue resolved any quicker.

 

[Team.Videoslots]

Hello Homosap,

We have routines we are required to follow while handling your details to keep your information safe, masking the middle numbers are an example of that. We understand that it might be a hassle, but if you send an e-mail to [email protected] we can assist you further and make sure you are verified and back on track.

Best regards,
Team Videoslots.

 

[Casino12345]

How long is the weekend booster and clash of the spins reward valid? Cause i am not able to log in for a while

 

[Team.Videoslots]

Hello Casino12345.

Free spins will expire seven days after you received them and Weekend Booster, if paid out already, will remain on your account until you are able to log-in again. If you send us an e-mail to [email protected] we can take a look at your account and explain further, if needed.

Best regards,
Team Videoslots.

 

[curremon]

@Team.Videoslots awesome new game this calico jack... during my first 200 spins i got 2 scatters on reels 1 and 3 , 47 times... Where you find these providers ?

 

[Team.Videoslots]

Hello Curremon,

Sorry to hear you did not like our new Spinmatic release, we are looking to offer as much variety as possible and, unfortunately, some games might not fall into everyone's tastes.

Best regards,
Team Videoslots.

 

[curremon]

Maybe stop taking every shitty game you find, especially when you had to reduce rtp from some countries... Just saying, no one plays most of your games

 

[DreamRJ]

@Team.Videoslots - No more posts about new slots the last week?

Also no new slots today?

 

[Casino12345]

Can we just remove all the free batles and reward players with deposit bonusses etc? I keep depositing and i got 1 wheel with a prize of a weekend booster in 400 eur of deposits.......while playing on 20 cents bet

 

[Team.Videoslots]

Hello everyone.

@DreamRJ The releases are posted at our News section where you will see the releases relevant to your region, and the releases for today are coming soon.

Best regards,
Team Videoslots.

 

[DreamRJ]

Hello everyone.

@DreamRJ The releases are posted at our News section where you will see the releases relevant to your region, and the releases for today are coming soon.

Best regards,
Team Videoslots.

Thanks but only reason I asked was because you usually always post them in this thread every weekday is all. Also the new slots get done usually between 12pm - 1pm on average anyway lol

 

[Jono777]

Thanks but only reason I asked was because you usually always post them in this thread every weekday is all. Also the new slots get done usually between 12pm - 1pm on average anyway lol

They've not posted new slot releases for weeks and weeks now, easier as they mention to use their news section.

 

[DreamRJ]

They've not posted new slot releases for weeks and weeks now, easier as they mention to use their news section.

Ahh ok I see, not been using the forum much lately

 

[deleted_user-20231116]

@Team.Videoslots You never got back to me about the 98% rtp Mystery Reels Megaways, or the question about Bruce Lee for Norwegians. I really think Bruce Lee should be available, as it is on the Norwegian online casino now.