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Videoslots - Newly Accredited

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Hello @Team.Videoslots this is just a suggestion, i dont really wanna rant over your site but: I get that you had to change many things to lower your costs, but the state at the moment is just not fun anymore especially for low roller/low budget player.

I have like 200€/month for gambling, for me it is very much money and I just wanna have some playtime with that. But with many games that have now reduced rtp, not to mention my favourite provider play n go I nearly everytime play, and the few rewards you get, isnt fun any longer. I was happy to play free rolls after a bad session so can ,even without a reward there, play some and have some fun. I get 0 spins for Clash nearly nothing for WB and to reach level 21 i need like 20 years from now because I dont have that much budget.

TL;DR Please bring us some changes/options bonus for low roller/low budget player.
 
dionysus said:
hi @Team.Videoslots
It's been mentioned loads of time in here about requesting scans of old prepaids
Have you guys, or are you, considering adding etransfer as a deposit method? It's a fantastic option for us Canadians - cheaper, faster, no scans and easy for dep.wds
Click to expand...
just bumping, perhaps @Team.Videoslots missed this :)
 
Team.Videoslots said:
Hi @dionysus

Sorry we must have missed this, we can pass this on to the correct department and see if this is something we can possibly do.

Br,
Team Videoslots.
Click to expand...
cheers
I've noticed this has become more common, and I'd suspect, less problematic.
 
Got to have another moan about clash of spins, biggest waste of space on VS, bearing in mind that it replaced the £90k weekly race,
last week got 5 crap spins, this week not a peep, If you are going to carry on with it do something to make it worthwhile or scrap it,
instead of pretending it is a viable promotion.Just find it so annoying week after week getting nothing back from it.
 
@Team.Videoslots Any updates on the deposit issue for Norwegian players? It's getting really boring having to buy paysafe cards. Pass n Go was blocked by the banks 4 weeks ago, and i have been asking live chat to look into other similar sites, like the ones Casumo and Leovegas etc use. I can deposit there just fine, but i don't want to play there.

I tried the Rapid bank transfer, but it didn't work. And i can't deposit into Neteller or Skrill if it's for gambling. I'm not gonna run all over town to buy paysafe cards, id rather just stop playing if that's the only option.

There are plenty other sites like Pass n go, Melloncards or Interonlinegifts for example, as i suggested to live chat twice, but i never hear anything back.
 
Be careful with videoslots, if you ask them why their withdrawals are slower now compared to the past, and I suggested a lock feature, now they threaten to close my account and state I have a gambling problem over this!
Stating it because I cancel withdrawals....lol I cancel them because I have 5 to 6 hrs to add to them so its one big withdrawal, not 5 little ones so I don't get a charge...wow, they really do hate winners it seems like stated by someone above.
 
Hello Bjtaz44.

Responsible gaming is something we take very seriously and cancelling a withdrawal can be an indicator, even if the main purpose of that cancelling is to make one big withdrawal instead of several smaller ones. We would appreciate it if you could send us an e-mail regarding this and we can take a look at the conversations you have had and explain what has happened :)

Best regards,
Team Videoslots.
 
dionysus said:
just bumping, perhaps @Team.Videoslots missed this :)
Click to expand...

Hi
Videoslots has had etransfer since last year for Canadians.
Just click bank transfer in banking section and it opens up the options.
e-Transfer, InstaDebit, Instant Banking (and interac online will work soon too)
Connie
 

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AintWon1967 said:
Hi
Videoslots has had etransfer since last year for Canadians.
Just click bank transfer in banking section and it opens up the options.
e-Transfer, InstaDebit, Instant Banking (and interac online will work soon too)
Connie
Click to expand...
awesome thanks
weird the casino didnt know this :)
 
Team.Videoslots said:
Hello Bjtaz44.

Responsible gaming is something we take very seriously and cancelling a withdrawal can be an indicator, even if the main purpose of that cancelling is to make one big withdrawal instead of several smaller ones. We would appreciate it if you could send us an e-mail regarding this and we can take a look at the conversations you have had and explain what has happened :)

Best regards,
Team Videoslots.
Click to expand...

So you have a feature whereby you can cancel withdrawals then if the customer uses it, accuse them of having a gambling problem? Why not just not allow people to cancel a withdrawal, problem solved :)
 
Hello Colinsunderland.

Cancelling a withdrawal alone does not mean that there is a gambling problem, but it is an indication of it. This is why we are reaching out to players to try and get a better picture of what is going on where indications have shown that there might be something worth investigating.

Best regards,
Team Videoslots.
 
Team.Videoslots said:
Hello Colinsunderland.

Cancelling a withdrawal alone does not mean that there is a gambling problem, but it is an indication of it. This is why we are reaching out to players to try and get a better picture of what is going on where indications have shown that there might be something worth investigating.

Best regards,
Team Videoslots.
Click to expand...

In which case, surely, you are creating a gambling problem for people by allowing it. Just remove the ability to cancel a withdrawal or allow customers to lock the withdrawal.
 
I would imagine it's a case of applying common sense though. There's a difference between someone consistently reversing and playing funds back and someone who cancels to roll separate withdrawals into one. This is easily distinguishable.

Some people cash out some and leave a bit to play with. If they hit with what they have left and decide to withdraw again, they're hit with a £2.50 fee.

The £2.50 fee for second withdraw makes it a no brainer to roll it into one.
 
Hello again Colinsunderland.

We do indeed offer to lock withdrawals, our Support is available 24/7 and will gladly help you perform it. Removing the possibility to cancel withdrawals feels like a nuclear option, to review and reach out if we are worried there might be an issue is how we believe the best way to handle it is.

Best regards,
Team Videoslots.
 
One of the things that makes me stay at VS and not bother elsewhere these days is the fact that withdrawals are extremely quick - normally within minutes. I normally withdraw if/when I've doubled my daily deposit, that way, the rest is "play" money, and I'm not too bothered about the £2.50 charge for extra withdrawals.

Rarely, I cancel an outstanding withdrawal, but that's only if I've had another quick win and want to roll the first one into a bigger withdrawal and save myself £2.50.

However, I was unaware of a "lock" option if the payment is taking much longer than usual. Can @Team.Videoslots make the lock option more obvious - maybe state something like "if processing of your withdrawal has been delayed, you may request to lock it".

Surely something like that would help to stop the temptation if people do have a problem?
 
Team.Videoslots said:
Hello again Colinsunderland.

We do indeed offer to lock withdrawals, our Support is available 24/7 and will gladly help you perform it. Removing the possibility to cancel withdrawals feels like a nuclear option, to review and reach out if we are worried there might be an issue is how we believe the best way to handle it is.

Best regards,
Team Videoslots.
Click to expand...

There should be no reason to have to talk to you people to lock it, create a lock feature like other casino's. I deal with people all day, last thing I want is to talk to you every 20 minutes or whatever the case.
Your trying to fuel fires, all support had to do was answer why my withdrawals went from 3 minutes to 3 plus hours....they open with, you have a gambling problem...really professional videoslots.
I cashed out more than I spent, left play money which I lost in the end on monopoly and your email said I must have a problem because I didnt use the responsible gaming tools and thats why I lost my money! because, of this. Why would you write this your fueling a fire for sure.
I never said anything about being angry about losing money and that was way after your first accusation anyway, again I just asked about withdrawal times.
 
Team.Videoslots said:
Hello again Colinsunderland.

We do indeed offer to lock withdrawals, our Support is available 24/7 and will gladly help you perform it. Removing the possibility to cancel withdrawals feels like a nuclear option, to review and reach out if we are worried there might be an issue is how we believe the best way to handle it is.

Best regards,
Team Videoslots.
Click to expand...

I'm pretty sure you won't have a choice in the near future :)
 
Team.Videoslots said:
Hello again Bjtaz44.

We cannot discuss any specifics here on the forums, if you can send an e-mail to us at [email protected] we would be happy to go over the communications you have had with us and we can explain what has happened :)

Best regards,
Team Videoslots.
Click to expand...

The whole point was I don't want to talk to you people because of these accusations, so don't expect an email from me.
Just letting people know how your support handles questions about your withdrawals. Seems in my case your hiding something and want people to cancel them, why else do they take so long now, still waiting on that answer from someone.
Never did check, maybe you already locked my account because I withdrew once instead of 5 times, oh well!
 
Hello again Bjtaz44.

Without an open channel for communication there is not much more we can do, since we are unable to discuss any case like this on the forums, unfortunately. What I can say is that we have never closed an account for simply cancelling a withdrawal, we are not interested in delaying a withdrawal either so whatever has happened, we would appreciate the chance to investigate this further and, hopefully, be able to explain and correct any issues made from our side.

Best regards,
Team Videoslots.
 
dionysus said:
awesome thanks
weird the casino didnt know this :)
Click to expand...
I only found it because I needed instadebit in the past and couldn’t find it, so was told to click banking link.
Don’t forget to screenshot your etransfer interface in your banking and have it ready to upload to verify your account. There will be a request in your documents section right after you use it. Otherwise your account won’t let you withdraw.
Good luck!
Connie
 
AintWon1967 said:
I only found it because I needed instadebit in the past and couldn’t find it, so was told to click banking link.
Don’t forget to screenshot your etransfer interface in your banking and have it ready to upload to verify your account. There will be a request in your documents section right after you use it. Otherwise your account won’t let you withdraw.
Good luck!
Connie
Click to expand...
my online banking should always have a record of the etransfer, but thanks; a lot easier than having to buy and/or save useless prepaid cards to scan wayyyyyy down the road
 
Team.Videoslots said:
Hello again Bjtaz44.

Without an open channel for communication there is not much more we can do, since we are unable to discuss any case like this on the forums, unfortunately. What I can say is that we have never closed an account for simply cancelling a withdrawal, we are not interested in delaying a withdrawal either so whatever has happened, we would appreciate the chance to investigate this further and, hopefully, be able to explain and correct any issues made from our side.

Best regards,
Team Videoslots.
Click to expand...
 
##- Please type your reply above this line -##


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Videoslots Customer Experience.

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Remco (Videoslots)

May 15, 13:20 CEST

Dear Brendon,

We hope you are fine.

We are writing you from the responsible gaming department. We monitor chats and gambling behaviour and patterns.

Recently we have noticed that you have been cancelling your withdrawals (4x) and just want to check in with you to ensure that you are in control of your spending and budget. Our support offers a variety of options to make sure you can withdrawal your winnings. Our support works 24/7. Means you have the option to contact them by chat or email once you have a big win. We can then flush the pending withdrawal or even play block the account temporary until you received the funds. Why did you not make use of it and gambled all away?

Cancelling withdrawals are an indicator for us a player might not be in control. We strongly advise to make us of our protection tools we have in place for our players to maintain a healthy perspective on their game play.
You do not have permission to view link Log in or register now.


What would be a negative outcome from creating a safe gambling enviroment for you by making use of these protective tools?

We also offer, and encourage, a play-block option while your withdrawal is being processed. Please get in touch with our Customer Service on chat or e-mail if you wish to make use of this option on [email protected].

Toxic behaviour is not accepted and please note that all chats and emails are monitored. It is good to see that more and more companies and online platforms stand up to fight toxic behaviour. Videoslots provides entertainment and will not tolerate this. Violating this can lead to a closure of your account. We encourage positive and constructive behaviour as we offer a social platform with Battle of Slots. We are very proud of that and provide a safe environment for a positive and social gaming community. We hope you can contribute to that.

In addition, you can easily access information, advice, support and free counselling for the prevention and treatment of problem gambling at GamCare on
You do not have permission to view link Log in or register now.
lternatively, you have the option to request a call-back from us by replying to this e-mail, indicating your preferred day and time to receive our call. We will be more than happy to have a chat with you.





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Ronny J (Videoslots)

May 15, 07:20 CEST

Hello Brendon,

Thank you for contacting our Support.

If you are worried that you are going to cancel your withdrawal, you can always contact our Support and ask to flush it. After that you won't be able to cancel it and play the money.

Unfortunately our system does not approve all withdrawals instantly but some of them needs to be approved manually. Currently we do not have our Payments department working 24 hours a day, so there will be always small delays during night time. But as said, our Support department is here all around clock to help you out.

Seeing that you have not set any gaming limits to your account, that would be the first thing to do to prevent playing more than you can afford. Responsible gaming is big part of Videoslots and we support it 100%.

If you have any other issues, you are always welcomed to contact our Support.

Have a great day.

So sorry but their email made me mad...

So...dear vidoeslots I'm writing you from the responsible player department, because we monitor fair play, and recently I have noticed your casino games are not paying out to the standard rtp as other casinos, I recognise this as a cry for help that your trying to take advantage of players who don't know better, there are tools available to you.. like stop renting so many games and just provide a fair gambling experience for people who play your casino, so why would you not use these tools available to you to provide this? And why would you delay an withdrawal when you accept withdrawals 24 hrs a day? We don't like a hostile respose so it worries us that you may have a problem, in the future stop please stop the toxic lies and and trying to ban legit players,if you need help contact us to explain how to become a fair casino again.

See vidoslots...you can send these emails cause you think your above everyone, I will likely get banned but I DON'T care your emails are very rude in my opinion and very biased, and not true at all.
Keep in mind i withdrew $ 400 more than I deposited and cancelled at $100 ended at 1000.
And all my original question was, why do withdrawals take longer now.

Sorry for all, edits but see where he said i gambled it all away...lol....nope all lies I came out ahead as my plan, liars.
 
Last edited:
CongoGB said:
Am I the only one who sees no problem with that from VS?
Click to expand...

Nope. Makes sense to me - there’s no ban, it’s just offering advice when something triggered an alert to their RG department.

It also means down the line should anyone complain that they were allowed to gamble too much, they can show they tried to assist.
 
Hi again Team Videoslots, is there any update on this please?

TBH it seems like a pretty simple question, is there some complexity here that I'm missing?

It's taken weeks now and I still don't have an answer to why a provider is blocked for me that isn't blocked at other casinos.

Thanks!

upload_2019-5-18_9-50-22.webp
 
CongoGB said:
Am I the only one who sees no problem with that from VS?
Click to expand...
If VS are genuinely concerned re cancelled withdraws the answer is simple remove the outdated immoral concept of reverse withdraw and just give people their money when they first press withdraw as I have said before if you played in a street casino or a bingo hall and you held someone's money from them until they decide you can have it you would have riots on your hands and having worked in a bingo hall I can tell you there is no way I would tell a winner their money is being held until a later date.
 
None of this shit would happen if they either scrapped reversals or provided a lock button on withdrawal.
Its an indication of how lucrative reversals have been to casinos in the past.To offer a facility then send emails
like these when the facility is used is used is just ridiculous, it doesnt make for happy players when we have to
worry that everything we do is being monitored and judgements being made by some nameless person who can
deciede that we are not conforming to how they think we should gambling.
 
I don't see any problem with with those emails from VS either.
Canceling withdrawals are absolutely one of the sign of the player can't control himself-I'm not saying bj has an gambling issue, but it is in many case the sign of the problem.
Any casino "should" monitor those signs.

Some people say VS should have "lock" button, I agree it would been nice, but it is absolutely easy to click the chat button and simply type "I want to flush my withdrawal.", or clicking a couple of times for a short period of time out.-VS responsible gambling section is one of the best among online casinos.

I don't think there is any problem with those emails from VS.
 
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