Videoslots - Newly Accredited

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
@Team.Videoslots
@Steviedoo

do we have any resolution regarding this as yet?

clearly I’m on the side of @Steviedoo as I find your behaviour predatory, elusive and damn right shady and surprised the powers that be here have not said a word of any value.

personally @Steviedoo do a PAB, shame they can’t be public (we all know why)
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
Is there any compassion with Videoslots or even humans that work for them grrrrr

I had a chargeback that got corrected last week's payment was through Instadebit. Several payments went through successfully, so not sure why they got returned still looking into it. It was over a $20 deposit. The account was reactivated after they got the funds however I did notice that there was another payment for some reason on my bank account that came back it was only $16. I sent VS an email thanking them for reopening my account but told them there was another BC and I left money in the account in case they want to take it off my balance. I was upfront told them ahead of time sent the email on Friday but they really didn't acknowledge it and you can tell they do not thoroughly read emails that are sent to them, that is very noticeable and has been last few years. Here we go again account blocked today twice since Thursday over a $16 deposit however a handful of deposits went through successfully that was deposited after the $16 BC before they blocked for 2nd time.

This has happened to me from a handful of casinos and my account never got blocked. I've been a loyal customer since 2016 however because of several changes they have done like RTP reduction etc didn't sit right with me and made nearly no deposits in 2019 into 2020 but been a regular of lately. They know my pattern and habits but they treat you like your a nobody you always have to go chasing them, and it's the same story it's regulations it's the law blahh blahh even so they can be a little more compassionate if they even know what that's is. It's not like I BC thousands and ran away.

I've had BC with other casinos and the account never got closed just that I could not withdrawal till the problem was corrected. I think sometimes they forget that a BC doesn't mean the customer did it purposely, it can be several other factors but the feeling is they treat you like a criminal first before looking into it.

Just venting!!!
 
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Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi @Steviedoo,

Kindly note that as a Maltese company licensed by the Malta Gaming Authority (‘MGA’) under Maltese law, we are subject to both Maltese laws and EU laws, including but not limited to EU 5th AML Directive. That said, our obligation to withhold withdrawals is prescribed by law. Further information can be found in our T&Cs available on our website.

Have a nice afternoon.

Kind regards,
Team Videoslots
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Hi @Steviedoo,

Kindly note that as a Maltese company licensed by the Malta Gaming Authority (‘MGA’) under Maltese law, we are subject to both Maltese laws and EU laws, including but not limited to EU 5th AML Directive. That said, our obligation to withhold withdrawals is prescribed by law. Further information can be found in our T&Cs available on our website.

Have a nice afternoon.

Kind regards,
Team Videoslots
Which law exactly? Can you please quote the Maltese and eu law that states you can withhold a withdrawal because of a sow request but simultaneously take in deposits. How come you didn’t stop those?

I’d like to see the law. Please quote it.

shameful behaviour from what I thought was a great casino. This is how you treat your best customers.
 
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hi @Steviedoo,

Kindly note that as a Maltese company licensed by the Malta Gaming Authority (‘MGA’) under Maltese law, we are subject to both Maltese laws and EU laws, including but not limited to EU 5th AML Directive. That said, our obligation to withhold withdrawals is prescribed by law. Further information can be found in our T&Cs available on our website.

Have a nice afternoon.

Kind regards,
Team Videoslots
I've had a look through and can't find the term you are meaning, which one exactly is it please?
Where does it state what happens if a customer can't or won't provide SoW documentation and the procedure for getting their funds returned?
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Also, if he's a UK player (I'm not sure he is), surely he's playing subject to the UKGC terms, which expressly allow withdrawals to be processed?
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
Further re my account being blocked now they say they have discovered $150+ in BC from last year but didn't give me the dates or how many transactions. I'm going to have fun with this as I know there is none. If any ones uses Instadebit you know how strict they are if a BC comes back to them they close your account and takes on average 2 weeks to re open and they have to recieve all funds before opening account. The BC has to go to Instadebit first then they resend to Videoslots. I'm sure mistake is 100% of Videoslots. I'm so close to closing account once I can show it was there fault I'll be posting it every where as the mess there making out of my account they should not be running a buisness period. Makes me wonder how safe my info is with Videoslots. I'll let you know what type of excuse they make when they relize they made the mistake and even if they would acknowledge they made the mistake.
 
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