Videoslots - Newly Accredited

[Team.Videoslots]

Hi @DreamRJ,

It's back up again.

Kind regards,
Team Videoslots

 

[sueyh]

@Team.Videoslots

Hello, team VS. I have sent you an email regarding to the issue I'm having. Thank you for your help.

 

[Team.Videoslots]

Hi @sueyh,

Thanks - I will have a look and reply to you asap. Hope we can sort it out soon.

Best regards,
Team Videoslots

 

[Kroffe]

Hi @Kroffe

It was some temporary issues, as you noticed, all sorted! We are looking into Book of Ra Classic, updating asap.

Have a nice day.

Best regards,
Team Videoslots

Then:




Now:




To be fair i kind of forgot about it aswell.
Any update on Book of ra classic and why its on 92% instead of 95% for the Swedish market?

 

[Team.Videoslots]

Hi and sorry @Kroffe,

We are looking into it and will get back to you asap.

Kind regards,
Team Videoslots

 

[Kroffe]

Hi and sorry @Kroffe,

We are looking into it and will get back to you asap.

Kind regards,
Team Videoslots

Ill come back with another post in May if i have to, dont think ill forget about it.

 

[DreamRJ]

Hi @sueyh,

Thanks - I will have a look and reply to you asap. Hope we can sort it out soon.

Best regards,
Team Videoslots

Thanks, I see you fixed it and now made it available for UK players

Appreciate it, I used to play this slot a lot in the past.

 

[sueyh]

@Team.Videoslots

Hello team VS. I'm just wondering if you got my email yesterday since I didn't get a reply from you. If you have, is there any update please?

 

[Team.Videoslots]

Hi @sueyh,

No, I haven't seen anything. Send us an email at videoslotsteam@videoslots.com, and I will do my best to help you.

Kind regards,
Team Videoslots

 

[sueyh]

@Team.Videoslots

The email sent. Hopefully you will get it this time. Thank you for your help.

 

[irish-ranger]

@Videoslots why wasn't I requested this before making a deposit like ie on log in instead of after depositing more which would be the moral thing to do..

 

[colinsunderland]

@Videoslots why wasn't I requested this before making a deposit like ie on log in instead of after depositing more which would be the moral thing to do..

It's ok, they just lost your data, but didn't tell you.
Nice security there, supposed to keep stuff like this safe and secure.

 

[DreamRJ]

But like WTF is VS upto now with all these database issues? Not cool. This is peoples private documents. How do we know they have not been compromised? Or even worse?

I mean I love VS but I have noticed this has happened to a lot of players the last month. I too had to re-verify my paypal with them as they lost that too. I did not get compensated any spins for it either, I got nothing lol.

 

[Mr_Slot5]

But like WTF is VS upto now with all these database issues? Not cool. This is peoples private documents. How do we know they have not been compromised? Or even worse?

I mean I love VS but I have noticed this has happened to a lot of players the last month. I too had to re-verify my paypal with them as they lost that too. I did not get compensated any spins for it either, I got nothing lol.

Really? Was automatic for me, as soon as the document was uploaded the reward was added.

 

[DreamRJ]

Really? Was automatic for me, as soon as the document was uploaded the reward was added.

Yep really, I got nothing

 

[Lincolnuk]

Data Base issue's. Losing Data???? I wondered why i had purchased them 26 Apple ipads amazon Keep ringing me about.

 

[Team.Videoslots]

Hi @irish-ranger,

I will look into when the pop-up is triggered to see if it's anything we can improve. Thank you for the feedback, and we are sorry for the inconvenience.

Have a nice week ahead, everyone.

Kind regards,
Team Videoslots

 

[colinsunderland]

Hi @irish-ranger,

I will look into when the pop-up is triggered to see if it's anything we can improve. Thank you for the feedback, and we are sorry for the inconvenience.

Have a nice week ahead, everyone.

Kind regards,
Team Videoslots

So what is the technical error causing customers to have to resend documents you already have? You already have them so why not just use what you have rather than asking customers to send the same things again?

 

[sueyh]

@Team.Videoslots

Hello, is there any update with the withdrawal issue I have? Thank you.

 

[sueyh]

I just got an quite interesting email from Team VS. The withdrawal I made on 25th Feb by Visa Debit didn't hit the bank so I contacted team VS and I was told by the payment department following,

My bank doesn't accept money from gambling website, I have to raise the issue with my bank to make the fund to return.

2 things quite strange with the above statement.
Online gambling is legal in NZ as long as the website is based on overseas, so there is no reason for my bank to reject the money from gambling website, but the bigger issue is VS saying my bank is holding the money without notifying me. As far as I know the bank is not allowed to do that as long as that money is legit, and again, online gambling based on overseas is absolutely legal here.

Anyway, it is out of business hour here in NZ, so I'm going to go to the bank in person to check what is going on tomorrow. If any members here from NZ might be interested in this.

Anyway thank you for the help @Team.Videoslots , but I have feeling that there are more emails will be exchanged on following days and I will appreciate with your ongoing support.

 

[Team.Videoslots]

Hi,

No problem, Sueyh. I hope the issue is resolved shortly. I hope it won't be necessary, but if needed, we are happy to assist you further.

Have a nice day.

Kind regards,
Team Videoslots

 

[colinsunderland]

Hi,

No problem, Sueyh. I hope the issue is resolved shortly. I hope it won't be necessary, but if needed, we are happy to assist you further.

Have a nice day.

Kind regards,
Team Videoslots

Did you miss my question again?

 

[Team.Videoslots]

Hi @colinsunderland,

A technical error in firmware during a recommended upgrade affected two hard disks with documents uploaded by part of our customers during a certain time period. The upgrade was done to ensure high-level security and no unauthorized third-party access occurred. While the hard disks are being recovered, this incident has been reported. In the meantime, customers are being requested to upload the affected documents again to ensure KYC documents are in order. Requests are spread out over time to balance the workload and review documents as fast as possible.

Have a good afternoon.

Kind regards,
Team Videoslots

 

[sueyh]

@Team.Videoslots

Hello, team VS, I'm just letting you know that I have sent you an email, I remember last week for some reason you didn't get the email I sent to you, so I just want to make sure you get my email this time. Please let me know if you don't get my email. Thank you.

 

[JGslots]

@Team.Videoslots Is there any chance you could look into increasing the maximum file size for uploading docs from 3mb to like 8mb or something?

I have had problems with my emails being sent and my phone seems to be taking pictures that are like 5mb in size.

Rob