Videoslots - Newly Accredited

[geordiecolin]

I'm almost certain this will be VS' final take on the matter as to them they've 'done their part' in answering Helena's query.

Nor can I envisage them acknowledging that this is of their doing, and when that happens it's the customer who's at fault, by default (in their eyes)

And as we're more likely to see Elvis make another comeback before them reimbursing a penny, VS will likely feel justified in their response, as to them, Helena's made several more withdrawals incurring 42 Euros a pop, so must be 'ok with it' < couldn't find the big sarcy emoji, that'll have to do ( )

And by admitting the problem stems by their own design, they'd be liable to reimburse, I'd imagine, hundreds of players with the same issue. Also: not gonna happen.

So really all this leaves is a bad taste in everyone's mouths and a bit of a reputation hit for VS. It also serves to remind players who've had this 'payment processor' foisted upon them to never, ever make withdrawals of 43 Euros, as, you know, you'll be left with a solitary Euro to show for it

Just a thought but has this got something to do with Helena's location and they conclude that they do not worry about traffic from where she resides because it is not a significant enough problem to them to lose some custom from her area?
If so could what category could that attitude of contempt be put under?

 

[Playford7]

Just a thought but has this got something to do with Helena's location and they conclude that they do not worry about traffic from where she resides because it is not a significant enough problem to them to lose some custom from her area?
If so could what category could that attitude of contempt be put under?

What do you mean mate? The charges are only applicable to her region?

 

[geordiecolin]

What do you mean mate? The charges are only applicable to her region?

Can I wait to see if she responds to my question Ben?

 

[goatwack]

Just a thought but has this got something to do with Helena's location and they conclude that they do not worry about traffic from where she resides because it is not a significant enough problem to them to lose some custom from her area?
If so could what category could that attitude of contempt be put under?

That's almost Mackem territory of contempt

 

[Playford7]

Can I wait to see if she responds to my question Ben?

By all means good sir. I shall have some soup

 

[Playford7]

That's almost Mackem territory of contempt

That is low...

 

[goatwack]

By all means good sir. I shall have some soup

Your soup bigotry is getting out of hand

 

[Playford7]

Your soup bigotry is getting out of hand

Christ! Don’t mention the b word!!..

 

[geordiecolin]

That's almost Mackem territory of contempt

I was in Sunderland while going to the opticians last week and I made the unfortunate mistake of pinging back the mask of a local knuckle dragger after we began chatting.
Unfortunately it was his beard

 

[helenakp]

Just a thought but has this got something to do with Helena's location and they conclude that they do not worry about traffic from where she resides because it is not a significant enough problem to them to lose some custom from her area?
If so could what category could that attitude of contempt be put under?

hmmmm....yeeees..
offcourse my country of residence is the main factor here isnt it @Team.Videoslots ?

I feel descriminated,by all this what should i think?

 

[Playford7]

hmmmm....yeeees..
offcourse my country of residence is the main factor here isnt it @Team.Videoslots ?

I feel descriminated,by all this what should i think?

Mention that. Bigotry and racism are massive factors for a lot of reasons why things happen.
Edit: that’s a joke, but if it is due to the fact of where you reside than your point and others is valid.

 

[goatwack]

Can you even imagine the uproar if they tagged 42 quid to each UK player's withdrawal? hmmm

Can't see that being allowed to happen. Wonder how this could be

 

[helenakp]

Can you even imagine the uproar if they tagged 42 quid to each UK player's withdrawal? hmmm

Can't see that being allowed to happen. Wonder how this could be

exactly my point, if i was from UK this wont happen they would pay no questions or proves asked!

 

[mina1929]

Why is it so hard to understand that the fees should not be Helena's problem and she should be looked after better than this.

 

[geordiecolin]

Has Bryan or Max read recent events in here yet and has @Team.Videoslots no comment to make?

 

[colinsunderland]

Team Videoslots read the thread after I posted in it last night and are reading it now.

 

[Dinahnana]

Update: I just got home and the money was credited to my account.

 

[Team.Videoslots]

Hi @osulle

Thanks for letting us know. We are glad that the issue is resolved.

@helenakp -- We have replied to your email again.

Have a good night, all.

Best regards,
Team Videoslots

 

[Dinahnana]

Hi @osulle

Thanks for letting us know. We are glad that the issue is resolved.

@helenakp -- We have replied to your email again.

Have a good night, all.

Best regards,
Team Videoslots

Me too although it shouldn't have taken 5 days. I'm glad Bonanza got it all. It's a thirsty slot.

 

[colinsunderland]

Hi @osulle

Thanks for letting us know. We are glad that the issue is resolved.

@helenakp -- We have replied to your email again.

Have a good night, all.

Best regards,
Team Videoslots

Do you not think you should reply in the thread, if your payment processors are charging people 42 euros for bank transfer, that you state are free, should people not know about that, or what the situation is if it happens?

 

[colinsunderland]

Hi @osulle

Thanks for letting us know. We are glad that the issue is resolved.

@helenakp -- We have replied to your email again.

Have a good night, all.

Best regards,
Team Videoslots

So having seen your email you sent Helena, you quote


2.9. A Player may withdrawal as many times as he wishes as long as the threshold as set out in clause 2.3. above is always exceeded. If a player withdraws more than once in a 1-day period a processing fee of €/£ 2.50 shall apply. All withdrawals with normal bank wire are free of charge regardless of how many times he wishes to withdraw per day.

Videoslots will not charge you any fee on bank wire withdrawals. However, you are advised to check with your bank as to whether they will impose any such charges. Videoslots will not be responsible for any commissions applied to you as this is beyond our control.


Her bank did not charge any fees, as I stated in my last post. Where do those terms and conditions state that any subsequent fees are out of your control as you specifically mention in your email? It specifically mentions the customers bank, not banks between yours and hers.

Which banks are these that you talk about? Have you gave her the names so she can check herself that these are legitimate fees charged by them and not you? Who is your payment provider for non SEPA bank transfers so she can speak to them? As you are trying to say it is the customer's responsibility to check these, then clearly you will have no problem posting the information in the thread (so others can check before withdrawing) otherwise how are people supposed to do so?

Again, why wasn't she told this a month ago when she first complained, before she incurred another 2 sets of fees?

 

[Team.Videoslots]

Hi @colinsunderland,

We use Inpay for most non SEPA bank transfers. We also pay any applicable fees to our PSPs. Any subsequent fees are out of the control of Videoslots.

Hope this helps.

Best regards,
Team Videoslots

 

[colinsunderland]

Hi @colinsunderland,

We use Inpay for most non SEPA bank transfers. We also pay any applicable fees to our PSPs. Any subsequent fees are out of the control of Videoslots.

Hope this helps.

Best regards,
Team Videoslots

Not really, no. You seem to avoid most questions.
Your terms and condition do not mention the fees that Helena was charged, certainly not in 2.9, where is it they are mentioned? This wasn't her bank as is mentioned in them.
How is she supposed to check with these intermediate banks before making the withdrawal when she doesn't know who they are, or even, that they exist?
She complained back in July about them, why did you tell her it was her bank making the charge?
Inpay don't publish any fees on their website, in fact I have a hard time finding any mention of fees, and even then it doesn't state there will be fees for the end user, do you not think you should be more open about these fees if you are expecting customers to have to pay them?
Have you changed provider, as she used to get charged 4.61 euro, it's a massive jump to 42 euro.

 

[Pixie]

Can´t log in at VS now !

 

[Team.Videoslots]

Hi @Pixie,

Spelpaus.se is down. All Swedes are affected at all casinos.

Br,
Team Videoslots