Videoslots - Newly Accredited

[Playford7]

I'm sure they have their best guy on it, the same guy that's working on increasing the Red Tiger slot RTP to their target of 94% as they said months ago.
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That’s Helena’s chat agent isn’t it

 

[helenakp]

That’s Helena’s chat agent isn’t it

I bet he is

 

[geordiecolin]

I have just had the most blissful PM from videoslots who have stated that they have resolved my issue. As well as returning my charges in full by way of compensation they have decided to issue me with one free entry into round 5 of their Jackpot Chase per week for the next 52 weeks.
Case resolved

Congratulations Helena on your successful outcome. It sure pays to be patient and cordial in the face of such testing times

 

[goatwack]

I actually fell for that, before realizing the quoted text begrudgingly bumped up all of 1 space above!

They say naivety never leaves a person. Colin you are a cad of the highest order

 

[Playford7]

I actually fell for that, before realizing the quoted text begrudgingly bumped up all of 1 space above!

They say naivety never leaves a person. Colin you are a cad of the highest order

Southern intellect

 

[goatwack]

 

[geordiecolin]

I actually fell for that, before realizing the quoted text begrudgingly bumped up all of 1 space above!

They say naivety never leaves a person. Colin you are a cad of the highest order

I'm expecting Helena to come on here and give one almighty virtual slap

 

[Playford7]

I'm expecting Helena to come on here and give one almighty virtual slap

Tbh I thought it was real also haha
Just pretended I was on the ball and super smart for a second ha

 

[geordiecolin]

Tbh I thought it was real also haha
Just pretended I was on the ball and super smart for a second ha

Imagine getting a free entry into round 5 of the jackpot chase every week for a year. It would put me on a par with live streamers
Almost

 

[helenakp]

I'm expecting Helena to come on here and give one almighty virtual slap

I almost chocked thought where,when,how

 

[geordiecolin]

I almost chocked thought where,when,how

A female momentarily filled with self doubt when it comes to money matters?

 

[Playford7]

A female momentarily filled with self doubt when it comes to money matters?

Pfft that’s as rare as a fish running a marathon

 

[Dinahnana]

I deposited at VS last night via Neteller, money taken from my account but not in VS balance. Sent an email to support and was told they are having problems with Neteller and the money will be credited at a future time. At a future time is what the email said. FFS can't even rely on deposits getting to the casino anymore. Very annoying and this is the second time in the last month I've had deposit problems. Last time it was with MR. Vegas and it was a debit card and now it's VS with Neteller. Very very annoying.

Would have definitely appreciated a timeline of when the deposit will show up not a vague answer. Still no money in my account.

 

[colinsunderland]

So problems with Neteller, problems with gigadat, and problems with bank transfers.
Support give the same stock responses - it will get sorted at some point. Some point is over a month so far in Helena's case.
Outstanding from a top casino.

 

[Dinahnana]

So problems with Neteller, problems with gigadat, and problems with bank transfers.
Support give the same stock responses - it will get sorted at some point. Some point is over a month so far in Helena's case.
Outstanding from a top casino.

A month to resolve is unacceptable. They need to sort this out and give proper answers rather than the stock ones.

 

[goatwack]

What would usually happen is that a company would recall something or at least cease letting people use a service, as is the case with certain payment processors causing jip.

Then they'd refund those wishing it, before conducting an internal investigation in to the source of the problem.

I think the length of time it takes them to find out the problem is just part of it, it could take 6 months for them to sort out. But the fact that it's a problem on their end should really ensure an insta-response to those customers affected, including charges refunds. It's all rather unbecoming now

 

[Dinahnana]

What would usually happen is that a company would recall something or at least cease letting people use a service, as is the case with certain payment processors causing jip.

Then they'd refund those wishing it, before conducting an internal investigation in to the source of the problem.

I think the length of time it takes them to find out the problem is just part of it, it could take 6 months for them to sort out. But the fact that it's a problem on their end should really ensure an insta-response to those customers affected, including charges refunds. It's all rather unbecoming now

I understand that but Neteller does have tracking numbers for each accepted transaction which I gave to VS. That should suffice to find those transactions. I know problems occur from time to time but they ought to be resolved in a quick manner. If it's a big problem that will take more time then tell the player. Most people would understand and not get frustrated if we knew the full truth. For me, it's been 24 hours and I would like to know if the problem is a big one that may take a few days or a week to resolve or even longer. I'd rather know now than latter. It saves much frustration for me as a customer.

 

[Mouche12]

This happened to me at N1 Casino, and it took a bit longer for them to respond as there was no live chat available at the time. The VIP manager got eventually back to me and credited my account before it was sorted out. My account was credited twice after that, and I could keep the second amount (€20), it was a nice gesture.

 

[Dinahnana]

This happened to me at N1 Casino, and it took a bit longer for them to respond as there was no live chat available at the time. The VIP manager got eventually back to me and credited my account before it was sorted out. My account was credited twice after that, and I could keep the second amount (€20), it was a nice gesture.

That was nice and how it should be done. I guess VS needs to improve the quality of communication. They are pol6but have slipped ca wise as of late

 

[Playford7]

This happened to me at N1 Casino, and it took a bit longer for them to respond as there was no live chat available at the time. The VIP manager got eventually back to me and credited my account before it was sorted out. My account was credited twice after that, and I could keep the second amount (€20), it was a nice gesture.

With all due respect that lot tell us roshtein is real with his ‘60k’ bonus hunts, Christ if I had 60k daily to spunk on slots I’d get a better hat....

 

[goatwack]

With all due respect that lot tell us roshtein is real with his ‘60k’ bonus hunts, Christ if I had 60k daily to spunk on slots I’d get a better hat....

Don't be dissin' the head attire

In fact if ordered with Prime I could theoretically have this in my possession Monday. Might even improve my slots luck, which has been shite the last few months

 

[Playford7]

Don't be dissin' the head attire

In fact if ordered with Prime I could theoretically have this in my possession Monday. Might even improve my slots luck, which has been shite the last few months

View attachment 140293

I see, we have another soulless shill in our midst...

Surprised ocado didn’t send you 2 for free...

 

[geordiecolin]

So problems with Neteller, problems with gigadat, and problems with bank transfers.
Support give the same stock responses - it will get sorted at some point. Some point is over a month so far in Helena's case.
Outstanding from a top casino.

I can not see the top echelons of casinomeister criticizing videoslots in any way any time soon

 

[helenakp]

@Team.Videoslots will it be some update?

 

[Team.Videoslots]

Hi @helenakp,

Thanks for reaching out.

Yes, we will get back to you via email today.

Best regards,
Team Videoslots