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Videoslots - Newly Accredited

Has the reps all gone off for the day without giving you any update? How long does it take to "Investigate" one persons payment issues?
I really feel for anyone who is subjected to such high charges. How can it possibly be justified? Any casino attempting to charge me such fees would never see another penny from me. I really feel for you Helena :(
 
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Read more about Videoslots in our in-depth review
geordiecolin said:
Has the reps all gone off for the day without giving you any update? How long does it take to "Investigate" one persons payment issues?
I really feel for anyone who is subjected to such high charges. How can it possibly be justified? Any casino attempting to charge me such fees would never see another penny from me. I really feel for you Helena :(
Click to expand...

It takes 5 minutes.

Dial number
Hi, the query we gave you yesterday, someone has said they are getting charged as you have put the wrong transaction code in.
Oh yes, it seems we did, we will send it now to her.
Thank you, have a great day.

Easy :)
 
colinsunderland said:
It takes 5 minutes.

Dial number
Hi, the query we gave you yesterday, someone has said they are getting charged as you have put the wrong transaction code in.
Oh yes, it seems we did, we will send it now to her.
Thank you, have a great day.

Easy :)
Click to expand...
It’s a online casino mate. It’s never easy.
 
colinsunderland said:
It takes 5 minutes.

Dial number
Hi, the query we gave you yesterday, someone has said they are getting charged as you have put the wrong transaction code in.
Oh yes, it seems we did, we will send it now to her.
Thank you, have a great day.

Easy :)
Click to expand...
Maybe if they divert one of the VS reps in here for half an hour to making that phone call it would already of been resolved? :eek2:
 
@Team.Videoslots here are all 3 transactions from you publically,please note the dates they are all diferent and all from you!

Screenshot_20200826-195811_Chrome.webp
Screenshot_20200826-201824_Chrome.webp
Screenshot_20200826-201745_Chrome.webp
 
colinsunderland said:
Just to say, it won't be Videoslots getting these fees, it will be the payment provider.
Click to expand...

Yes @colinsunderland i know this money are charged by their payment provider but i dont think VS didnt know that,they know and they should notify players in this case me.

I doubt if players know about this fees will play there or anywhere else with same charges!
 
helenakp said:
Yes @colinsunderland i know this money are charged by their payment provider but i dont think VS didnt know that,they know and they should notify players in this case me.

I doubt if players know about this fees will play there or anywhere else with same charges!
Click to expand...
Yes, I was just pointing it out in case anyone was thinking Videoslots were keeping the money themselves :)
 
What kind of scammy payment provider charges a flat €42 fee to transfer money? I can't see why they would knowingly use a provider that is this expensive, regardless who has to pay the fee. Neither the casino nor the player should be expected to pay a fee this insane.

I have experienced less than favourable currency exchange ratios, but this is on another level entirely. Maybe it's supposed to be €4,20? Neteller charges €7,50 to transfer to my bank.
 
My friend has VS demanding $200 be deposited into their account so they can 'scoop' it. Scant reason has been given for this and when they try to get more detail they are just saying 'deposit the money then let us know'.

From what my friend has said they have mentioned chargeback but have also said it's regarding a withdrawal. That makes no sense whatsoever. She hasn't charged back and didn't even know what a chargeback was until I explained. Even so, how would a chargeback come into effect with a withdrawal? None of it makes sense.

Anyway I've advised her how to approach it via email and we are now waiting for a detailed response as to where this $200 discrepancy has arisen. If they are so sure it should be easy for them to send a detailed account of what they believe has happened. I'm annoyed because the very least VS could do is send a detailed account of what has happened here rather than expecting someone to blindly hand them money.

From what I've seen her statement from bank matches the history on the account so it will be interesting to see.

This dates back to end of June and she has just been hit with this now...funnily enough after a decent withdrawal.

In the interests of fairness, I will update accordingly if a) they do reply via email with the info requested and b) if there does turn out to be a valid discrepancy.

Either way, I know for a fact there has been no deliberate wrong doing on my friend's side.
 
Last edited:
Mr_Slot5 said:
My friend has VS demanding $200 be deposited into their account so they can 'scoop' it. Scant reason has been given for this and when they try to get more detail they are just saying 'deposit the money then let us know'.

From what my friend has said they have mentioned chargeback but have also said it's regarding a withdrawal. That makes no sense whatsoever. She hasn't charged back and didn't even know what a chargeback was until I explained. Even so, how would a chargeback come into effect with a withdrawal? None of it makes sense.
Click to expand...
Last time we saw something like this, someone was dipping into the player account and stealing the money. Videoslots accused him of being hacked, when in fact, that was a lie. Videoslots never said what happened, but, the fact there was a withdrawal lock and play block in place on the account at the time, and it was withdrawn to an account that didn't have to go through KYC, makes it hard to believe it was someone not working for Videoslots.
I would make sure the request is genuinely from Videoslots, and not some rogue employee attempting to scam the player before she pays a single penny to them.
 
colinsunderland said:
Last time we saw something like this, someone was dipping into the player account and stealing the money. Videoslots accused him of being hacked, when in fact, that was a lie. Videoslots never said what happened, but, the fact there was a withdrawal lock and play block in place on the account at the time, and it was withdrawn to an account that didn't have to go through KYC, makes it hard to believe it was someone not working for Videoslots.
I would make sure the request is genuinely from Videoslots, and not some rogue employee attempting to scam the player before she pays a single penny to them.
Click to expand...

Yep I find it extremely dodgy too, which is why I have advised her on her email replies.

It should not be hard for them to provide evidence of this 'discrepancy'

@Team.Videoslots i will send you this person's name via DM and perhaps you can look into this and send some detailed info back to my friend so she knows exactly what is going on?
 
Last edited:
@Team.Videoslots will be absent for a while as we concoct some crazy response.

We usually have a rep here 24/7, unless of course we are caught doing something we shouldn’t to lots of players.

If this is the case we apologise and will return ASAP..

(just kidding guys, VS are as legit as they come, accredited and been here longer than my beard)
 
Risk was like that for canadians withdraw 500$ hits my bank account at 414$, now my bank tdcanadatrust, admitted they charge 17.50$ for a bankwire, still risk always said same shit we don't charge from are end bullshit, I checked it out it went half way around the world before coming to sutton Ontario. I never gave up, finally they said their provider charge, I got full refund, now risk, no fees world pay is the provider and get my money in 24hrs, not 4days. Risk turned it around. Love it ✌
 
Quick question that hopefully someone can answer. On the battle of slots when you register for a battle is your score then predetermined before you even play all your spins. I know when you hit free spins in a game , what your going to win is already predetermined before you even start spinning. I know this because on a casino I was playing a couple years ago there was a glitch or something for awhile where when you hit free spins you could open the casino up in another tab and you balance would be updated with the amount you would of won in the free spins before you even played them. So I'm just wondering if battle of the slots is like this too cause you never see 2 people with the same score and doing it like that prevents something like that happening.
 
TimboSlice said:
Quick question that hopefully someone can answer. On the battle of slots when you register for a battle is your score then predetermined before you even play all your spins. I know when you hit free spins in a game , what your going to win is already predetermined before you even start spinning. I know this because on a casino I was playing a couple years ago there was a glitch or something for awhile where when you hit free spins you could open the casino up in another tab and you balance would be updated with the amount you would of won in the free spins before you even played them. So I'm just wondering if battle of the slots is like this too cause you never see 2 people with the same score and doing it like that prevents something like that happening.
Click to expand...

No, your score is not predetermined when you register. You can see 2 or more people that has same score, open the battle tab, click my battle, and you can go to the lobby of the finished game, on the battle lobby of the finished game, you will be able to see every single participant's score and you will be able to see some people has exact same score.
 
Hi everyone,

Thanks for reaching out to us.

@Mr_Slot5 -- I will look into that and follow up with your friend later today. It sounds like there has been a technical issue that has caused a duplicate payment.

@TimboSlice -- No, the score are not predetermined in Battle of Slots, it works exactly like the regular version of the game.

Have a good day, all.

Best regards,
Team Videoslots
 
samdog21 said:
Risk was like that for canadians withdraw 500$ hits my bank account at 414$, now my bank tdcanadatrust, admitted they charge 17.50$ for a bankwire, still risk always said same shit we don't charge from are end bullshit, I checked it out it went half way around the world before coming to sutton Ontario. I never gave up, finally they said their provider charge, I got full refund, now risk, no fees world pay is the provider and get my money in 24hrs, not 4days. Risk turned it around. Love it ✌
Click to expand...
Same here,i always get money in 3-4 days nevrr earlier
 
Team.Videoslots said:
Hi everyone,

Thanks for reaching out to us.

@Mr_Slot5 -- I will look into that and follow up with your friend later today. It sounds like there has been a technical issue that has caused a duplicate payment.

@TimboSlice -- No, the score are not predetermined in Battle of Slots, it works exactly like the regular version of the game.

Have a good day, all.

Best regards,
Team Videoslots
Click to expand...

@Team.Videoslots i have been nice and polite and have reached you and you havent reached me out!!!

You didnt address me in your message here,you said Hi ALL not helenakp!


So disrespectfull from your side!
 
Hi @helenakp,

Sorry about that, it was not my intention to ignore you.

We are still trying to resolve this with the provider. It's not a regular thing that these fees are taken. We will update you via email as soon as this is clarified. We are very sorry for the inconvenience.

Best regards,
Team Videoslots
 
It would be swell @Team.Videoslots if you poked Gigdat with a stick.
numerous thread complaints and conflicting information regarding interac versus Gigadat

VS has told me it was interac's delay
My bank however, confirms my deposit left my bank, was autodeposited into gigadat and further confirmed theyve received the funds


Still waiting here however
If these are known, continuing issues then you should inform your players, here and on the site
cheers
 
Ok guys a quick update to the issue highlighted by myself last night...

Kudos to VS here. The discrepancy was that an amount for $100 was requested as a withdrawal. This got declined for some reason and returned to playable balance. The amount was requested again and approved second time...however both amounts ended up being sent to the receiving bank.

VS have acknowledged the error was not on my friend's side and as a gesture of goodwill to compensate for the misunderstanding, let the extra $100 slide. The block has also been lifted from the account.

Thank you @Team.Videoslots for the swift action and resolution with this matter.
 
Mr_Slot5 said:
Ok guys a quick update to the issue highlighted by myself last night...

Kudos to VS here. The discrepancy was that an amount for $100 was requested as a withdrawal. This got declined for some reason and returned to playable balance. The amount was requested again and approved second time...however both amounts ended up being sent to the receiving bank.

VS have acknowledged the error was not on my friend's side and as a gesture of goodwill to compensate for the misunderstanding, let the extra $100 slide. The block has also been lifted from the account.

Thank you @Team.Videoslots for the swift action and resolution with this matter.
Click to expand...
Fair play, kudos VS
 
Mr_Slot5 said:
Ok guys a quick update to the issue highlighted by myself last night...

Kudos to VS here. The discrepancy was that an amount for $100 was requested as a withdrawal. This got declined for some reason and returned to playable balance. The amount was requested again and approved second time...however both amounts ended up being sent to the receiving bank.

VS have acknowledged the error was not on my friend's side and as a gesture of goodwill to compensate for the misunderstanding, let the extra $100 slide. The block has also been lifted from the account.

Thank you @Team.Videoslots for the swift action and resolution with this matter.
Click to expand...

Good news that it has been sorted, but I thought they were asking her for $200? If they sent an extra $100 then why the demand for $200?
 
Team.Videoslots said:
Hi @helenakp,

Sorry about that, it was not my intention to ignore you.

We are still trying to resolve this with the provider. It's not a regular thing that these fees are taken. We will update you via email as soon as this is clarified. We are very sorry for the inconvenience.

Best regards,
Team Videoslots
Click to expand...

Have you gave her her money back yet? I honestly don't see whats taking so long. You ask the provider, did they take the fees, if they say yes (which they should, as they did) then you refund her. You can then chase your provider for a refund if you so wish, but she shouldn't be out of pocket for something out of her control.

In fact you could just refund her anyway while you wait for an answer, its clear the fees weren't charged by her bank, its only 126 euro, to Videoslots that probably wouldn't be noticed, whereas to some people it can be a weeks wages.

Maybe you can ask them while you are on as to why they told you the fees weren't charged by them, but by her bank, which was a blatant lie. Is that really the type of 'trusted' payment gateway you should be working with? Unless of course your support hadn't actually contacted them.
 
colinsunderland said:
Have you gave her her money back yet? I honestly don't see whats taking so long. You ask the provider, did they take the fees, if they say yes (which they should, as they did) then you refund her. You can then chase your provider for a refund if you so wish, but she shouldn't be out of pocket for something out of her control.

In fact you could just refund her anyway while you wait for an answer, its clear the fees weren't charged by her bank, its only 126 euro, to Videoslots that probably wouldn't be noticed, whereas to some people it can be a weeks wages.

Maybe you can ask them while you are on as to why they told you the fees weren't charged by them, but by her bank, which was a blatant lie. Is that really the type of 'trusted' payment gateway you should be working with? Unless of course your support hadn't actually contacted them.
Click to expand...

Yes Colin what pisses me off the way they have treated me and specialy the lie that my bank took those fees as they were assuring me thats it out of their hands and there is nothing they can do.

I doubt that someone from their support has contact their payment provider,they were just being ignorant,simple as that.

But Iam very curios till when this fiasco will keep going @Team.Videoslots ?

If i get another "we are still ongoing discussion" does it mean that you are not capable to resolve this issue as this is ongoing with me and you from 22nd July??
 
helenakp said:
Yes Colin what pisses me off the way they have treated me and specialy the lie that my bank took those fees as they were assuring me thats it out of their hands and there is nothing they can do.

I doubt that someone from their support has contact their payment provider,they were just being ignorant,simple as that.

But Iam very curios till when this fiasco will keep going @Team.Videoslots ?

If i get another "we are still ongoing discussion" does it mean that you are not capable to resolve this issue as this is ongoing with me and you from 22nd July??
Click to expand...
If this was a well known UK company treating their customers in this fashion it would be highlighted as a scandal in the press because it is deliberate deception and probably illegal practice
 
Hi @dionysus,

We are poking them. Last week we were informed that they had found the root caused and solved the problem. We have reached out to them again to see if it's the same issue that has reappeared. I will keep you posted. Meanwhile, I am sorry for the inconvenience.

@helenakp -- We are on it and are awaiting updates. I will make sure to clarify everything to you once we have cleared this with the provider. I understand your frustration and hope that we can close this soon.

Have a great Friday, everyone!

Best regards,
Team Videoslots
 
Team.Videoslots said:
Hi @dionysus,

We are poking them. Last week we were informed that they had found the root caused and solved the problem. We have reached out to them again to see if it's the same issue that has reappeared. I will keep you posted. Meanwhile, I am sorry for the inconvenience.
Click to expand...
Alas, you were misinformed.
Depped, waited, eventually went to bed, couldnt wait any longer.
Woke this morning...still not in casino balance but happily sitting in gigadat's acct
 
With TeamVS active on other fora I'd imagine their attentions aren't always fully on CM, as much as we believe it to be the case.

I mean top of this page you have Dion talking to himself after having cracked ffs

Yet the delay is worrisome, because as has been mentioned, companies tend to reimburse their customers first and then pursue any discrepancies in-house, given how it's not the customer's own doing!

And as we approach end of business day, I don't hold out hope for a resolution before the ol' weekend.

Maybe we should just do a Crowdfund for Helena, it'd get done a lot quicker
 
goatwack said:
With TeamVS active on other fora I'd imagine their attentions aren't always fully on CM, as much as we believe it to be the case.
Click to expand...
:rolleyes: well, you can literally view who is actively viewing a thread


view.webp
 
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