Videoslots - Newly Accredited

[andym]

Because it was the first casino I joined got paid fast, do I play there as often no, but they pay no wagering, not to many casinos that you don't have to wager, I play risk casino, twin, videoslots, never much take bonus at twin to high wager. But it's a good casino, made my first withdraw there last week under 24hrs in my bank account. Risk casino by far in my opinion has best rtps going right now. Especially play and go. ✌

They don’t need to put any wager on their tiny amounts they provide in the meantime to their players.
don’t stick to the old times. I know that’s hard but VS today is not the same VS it was when starting here several years ago.

 

[sueyh]

@Team.Videoslots

Hello Team VS.
I have sent you an email.
I appreciate it if you can check it please.
Thank you.

 

[Team.Videoslots]

Hi everyone,

@Reelsoffun -- Could you drop us an email at [email protected], and we will have a look at what has happened, please?

Depending on the situation, these cases are handled differently.

@sueyh -- I'm looking into that right now, replying once I have a solution.

Have a great week, all.

Best regards,
Team Videoslots

 

[Team.Videoslots]

Hi CasinoNinja,

Just requested a withdraw thinking it would be in my account due to Visa direct, not showing up it seems VS has removed my visa card as a selection on the withdraw process and changed it to my other mastercard which is not the one I've been using to deposit for no apparent reason , so instead of having the withdraw within 3 min, I will have to wait 3 days, not happy customer (have sent them email about this too), so annoyed!

If it isn't resolved, please get in touch with our support, or us at [email protected], and we should be able to sort this by making a small update at your account.

Br,
Team Videoslots

 

[CasinoNinja]

So I won 7 spins on Black Widow, activated the game on desktop, but does not load.

Tanya at Support was very helpful and credit me some alternate spins instead! So big shoutout to her (even though she said I should not base the choice of my slot based on RTP, but lets not discuss that )

Now, I will ask this again. Is anyone else in the UK experiencing issues launching IGT slots, specifically on desktop?

 

[DreamRJ]

@Team.Videoslots Error when loading the slot Book Of Sheba. It has ultra bet, But this slot does have a version that does not have ultra bet enabled for UK players. So please can you fix it so I can play it?

Thanks in advance

 

[Team.Videoslots]

Good afternoon, all

@DreamRJ -- We will have a resolution in the near future. No exact ETA yet, unfortunately. Sorry for the inconvenience.

Best regards,

Team Videoslots

 

[DreamRJ]

Good afternoon, all

@DreamRJ -- We will have a resolution in the near future. No exact ETA yet, unfortunately. Sorry for the inconvenience.

Best regards,

Team Videoslots

Thanks, that is the exact same thing you told me about Pirates Kingdom as well. This No ETA reply is actually frustrating to say the least.....

 

[pinnit2014]

Thanks, that is the exact same thing you told me about Pirates Kingdom as well. This No ETA reply is actually frustrating to say the least.....

Bit harsh - that's Easyjet's mission statement

 

[helenakp]

@Team.Videoslots are you having some tech problem with netent games?

 

[Team.Videoslots]

Good morning, everyone

No, we haven't had any issues with Netent, @helenakp. Please get in touch with us at [email protected] if you have any problems, and we are happy to look into it.

@DreamRJ, we should be able to add Book of Sheba very soon. Pirates Kingdom is a different story, but we hope it's resolved in the near future as well.

Have a good day.

Best regards,
Team Videoslots

 

[helenakp]

@Team.Videoslots i am really frustrated,what is going on with VS ???
last night i had withdraw and first i was asked for verification second i cant withdraw to my Visa and Visa was my last deposit and on top of that now i got email from you that you cancelled my withdraw and money are in my account and already got confirmation email that the withdraw is approved??

need some explanation asap!!!

edited,just to mention my KYC verification was done long time ago

 

[helenakp]

and just for the record i have already sent you an email.
lets see this time how long it will take for you to answer

 

[Team.Videoslots]

Hi @helenakp,

Thanks for notifying us.

I will have a look straight away. You can expect a reply shortly.

Br,
Team Videoslots

 

[helenakp]

Hi @helenakp,

Thanks for notifying us.

I will have a look straight away. You can expect a reply shortly.

Br,
Team Videoslots

@Team.Videoslots nothing has been done.

Withdraw on Visa keeps been denied and you still have no clue why or whats going on and yet when i try to withdraw to Skrill but it doesnt allow me???

you keep telling me choose another method but Skrill is locked!

So whats goint to be as i have no intention to withdraw to my bank account as i been charged 2 times 42 euros fee,for my last 2 withdraw,my bank says its you and you keep denying that!

 

[helenakp]

@Team.Videoslots finally sorted out

 

[slotmaster]

Ok now onto the real important issue here, Update on BTG for Canadians?

 

[TamingTheBeast]

Ok now onto the real important issue here, Update on BTG for Canadians?

+1 on that one

 

[geordiecolin]

As Videoslots seem to be at the forefront of casino innovations I wonder if it would be possible to add a time out function to individual slots?
Many players are in control of how much they spend but can come unstuck when they get drawn into playing their fave slot/s and end up spending more than they intended. I recently found myself getting drawn into depositing a little extra after getting drawn to secrets of the stones and I would love to time out from it so I can comfortably play other slots which I have no issue with playing and leaving.

 

[greylady]

Am I missing something @Team.Videoslots I got my first freeroll battle voucher in about 2 years, it accepted the code and when I try to register for anything it tells me I have not enough XP points?

Ta

 

[paul7388]

Am I missing something @Team.Videoslots I got my first freeroll battle voucher in about 2 years, it accepted the code and when I try to register for anything it tells me I have not enough XP points?

Ta

did you activate it in your rewards. Once you activate code it gives you a reward you need to activate when you want to use it like a freespins reward.

Not that i have had a ticket in years lol.

 

[greylady]

did you activate it in your rewards. Once you activate code it gives you a reward you need to activate when you want to use it like a freespins reward.

Not that i have had a ticket in years lol.

Duh!! That was it exactly, shows how long ago I last had one, probably run out soon now lol

 

[dionysus]

Not that i have had a ticket in years lol.

I only ever get them in my email, whenever I dont require them, never when I do

 

[paul7388]

I only ever get them in my email, whenever I dont require them, never when I do

I never get them whether i am qualified or not lol

These days i rarely qualify normally xp is sitting around a 1000

 

[geordiecolin]

Am I missing something @Team.Videoslots I got my first freeroll battle voucher in about 2 years, it accepted the code and when I try to register for anything it tells me I have not enough XP points?

Ta

How long does the ticket last? If it is usable on Monday and will you be able to enter the Monday madness Freerolls in the evening with it? I keep getting that ticket but I have qualified anyway every week for at least 3 years

 

[Jono777]

How long does the ticket last? If it is usable on Monday and will you be able to enter the Monday madness Freerolls in the evening with it? I keep getting that ticket but I have qualified anyway every week for at least 3 years

one day mate and they only seem to give em out Saturday's otherwise your plan would be perfect Mr. Bond

 

[greylady]

How long does the ticket last? If it is usable on Monday and will you be able to enter the Monday madness Freerolls in the evening with it? I keep getting that ticket but I have qualified anyway every week for at least 3 years

Too late now! I assumed as the battle ticket has a date on it, it would only let me use it on that particular date as on today.

 

[thr0b]

They’re valid for 24 hours from when you enter the code. I’ve been getting them every three out of four Saturdays for the last couple of months.

A bit more variation in the games would be nice. And that Thunderkick Cerberus one can go. My Mac is ancient and can’t cope with it.

 

[geordiecolin]

Too late now! I assumed as the battle ticket has a date on it, it would only let me use it on that particular date as on today.

It makes what is already very difficult to get any free spins on so much harder with so many extra entrants. But I hope that VS will honor you with a days free entry and it happens on a Monday

 

[geordiecolin]

Really VS. 2765 in this latest free roll battle with a half hour to go. You need to address your amount that you give a winning place to.
But you keep on ignoring the ratio's

 

[CasinoNinja]

Pretty sure the battleticket doesn't have an expiry on them until you enter the code.

I believe I used at least 20 days worth of codes thst was 1year + in a month

 

[thr0b]

The free tickets they send out are valid for the day they’re sent only, for 24 hours from registration, and limited to the first x number of people who use the code.

 

[samdog21]

For sale one useless free battle ticket , why, why, do they send this bullshit, I don't need it, if I could give it away to someone I would, @Videoslots give me something I can use, like freespins, we will reminisce about the good old days, when videoslots cared about its loyal customer. Freespins Tuesday, the race, all gone 3 times as many people in the battles, because 8,000 free tickets, no chance. Ty so much. ✌

 

[greylady]

Hey at least I was reminded how pointless it is to attempt to wager to get access to the freerolls, what a waste of time! I didn't play there for almost 18 months as my play was sooo predictable and nothing has changed

 

[CasinoNinja]

The free tickets they send out are valid for the day they’re sent only, for 24 hours from registration, and limited to the first x number of people who use the code.

Not true, you can use the code anytime you want after you receive it, otherwise it would be entirely pointless when you are already qualified.

 

[samdog21]

Hey at least I was reminded how pointless it is to attempt to wager to get access to the freerolls, what a waste of time! I didn't play there for almost 18 months as my play was sooo predictable and nothing has changed

smart lady✌

 

[Team.Videoslots]

Hi all,

The 1-day voucher can only be redeemed for 24 hours, and the ticket expire after a day as well.

Have a good week, everyone.

Best regards,
Team Videoslots

 

[Lemon]

Hey at least I was reminded how pointless it is to attempt to wager to get access to the freerolls, what a waste of time! I didn't play there for almost 18 months as my play was sooo predictable and nothing has changed

Yeah the freeroll battles they have on all other online casinos are so much better...

 

[DreamRJ]

@Team.Videoslots - another game that was not added for UK players, in the news it does not have that Disclaimer for this slot saying it is not available for UK players?

You do not have permission to view link Log in or register now.

Yes this does have feature buy on it. But I thought relax have versions for UK market that does not have feature buy? Can you please fix it.

Also A question about Money Train 2? Will that new Relax Gaming slot be available without bonus buy too for UK players when that finally gets released?

Thanks in advance..

 

[Team.Videoslots]

Hi all,

As Videoslots seem to be at the forefront of casino innovations I wonder if it would be possible to add a time out function to individual slots?
Many players are in control of how much they spend but can come unstuck when they get drawn into playing their fave slot/s and end up spending more than they intended. I recently found myself getting drawn into depositing a little extra after getting drawn to secrets of the stones and I would love to time out from it so I can comfortably play other slots which I have no issue with playing and leaving.

We have this feature implemented on the Swedish and Danish market, you can easily restrict specific game categories for 24 hours. I will forward your feedback and see if we can add this to everyone.

Am I missing something @Team.Videoslots I got my first freeroll battle voucher in about 2 years, it accepted the code and when I try to register for anything it tells me I have not enough XP points?

Ta

Sorry, I missed this one. Please contact us at [email protected] so we can check what happened. You should have a battle ticket active which can be seen from your profile.

@DreamRJ -- We are not getting this Reelplay game via the Relax platform and, therefore, we cannot make it available for the UK market. Sorry for any inconvenience caused.

Best regards,
Team Videoslots

 

[geordiecolin]

I really appreciate you forwarding my suggestion. Last night I opened a bottle of joy and towards the end I hit secrets of stones. I made extra deposits again because it really does suck me in. Luckily it ended much better than usual but if I was able to exclude myself from that slot before having a few sherbets I would be fully in control playing any other slots

PS. Before I get unwelcome phone calls or messages suggesting that I have a gambling issue I do not. It is simply a control issue that I think would be a huge benefit to players who have a fave slot that can easily draw them in too much

 

[Lemon]

Secrets of the Stones can be a right pain in the arse sometimes. 'I'll just give this a quick bonus', you say to yourself before it inexplicably goes several hundred games without landing. Eventually 3 scatters come in and you get the dreaded +4 FS, +3 FS and +1 Multiplier and end up with a 10-15x total. I feel your pain...

 

[geordiecolin]

Secrets of the Stones can be a right pain in the arse sometimes. 'I'll just give this a quick bonus', you say to yourself before it inexplicably goes several hundred games without landing. Eventually 3 scatters come in and you get the dreaded +4 FS, +3 FS and +1 Multiplier and end up with a 10-15x total. I feel your pain...

Yet it never seems to work out like that for streamers

 

[deleted_user-20231116]

Secret of the stones max is usually very expensive to bonus.

 

[slotmaster]

Bump for an update on BTG available for Canadians? Still happening or not?

 

[sapit222]

@Team.Videoslots

Has there been any info about when youll get back the slots from Merkur?

You are missing a lot of slots (Blue Sea is 1) from Playtech now also.
When will you get them back?

 

[deleted_user-20231116]

@Team.Videoslots I was forced to use the mobile site after a lightning strike, and the sorting is 100 times better than the desktop version of the site! can sort by date, RTP, volatility etc. Why isn't any of this possible on the desktop version? If it's allready on mobile it shouldn't be too much work to also add it to the desktop version?

Magic Mirror Deluxe 2 also works on the mobile version, but says its not allowed in my country if i try the desktop version

 

[TamingTheBeast]

Bump for an update on BTG available for Canadians? Still happening or not?

+1 on that one!

 

[geordiecolin]

I can't log into Videoslots. Giving too many free battle tickets out?

 

[Mr_Slot5]

Finally made it to level 21 and won £200 on the wheel. Half way through £1 bets on BOD I get a message saying I'd hit my monthly loss limit. Instead, every spin was taking from the active loss limit. Seems the £200 didn't top up my loss limit as rewards normally do and I've been left high and dry. Can't even register for Tuesday madness now.

Took out what was in my vault and that didn't even top up my loss limit like it usually does. Has something changed?

On closer inspection something has gone wrong somewhere. Monthly limit doesn't reset until 11th September, meaning previous cut off date was 11th August. I have a 300 a month loss limit and a 100 a week deposit limit. So even if I had deposited week of the 11th and 18th to the max allowed, the £70 I deposited today wouldn't have taken me over the 300 loss.

Strange system.