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VideoSlots failing to add deposits

Discussion in 'Payment Processing Issues' started by brett19, Oct 20, 2017.

    Oct 20, 2017
  1. brett19

    brett19 Full Member

    Occupation:
    Software Engineer
    Location:
    Canada
    Hey Guys,

    Been having some super-frustrating experiences with VideoSlots support in general, but most recently they appear to have broken their InstaDebit payment processing integration. I performed a few deposits which were just completely lost. I've contacted their support numerous times over the past 36 hours, providing detailed banking and transaction records proving the payments were made, but they refuse to provide any details on if/when the deposits will actually be corrected on my account. They refuse to even provide an ETA to provide further information and/or a resolution.

    Effectively, at this point they've simply stolen my money and don't appear particularly interested in fixing it.

    Thanks, Brett
     
  2. Oct 20, 2017
  3. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    Hello Brett19.

    I have sent you a private message to get more information and I will do my best to help you out.

    Best regards,
    Daniel.
     
  4. Oct 20, 2017
  5. slotmaster

    slotmaster Ueber Meister

    Occupation:
    Being great and stressed
    Location:
    stressville
    Instadebit has been removed from videoslots at the moment, Other's are having the same problem as reported in the videoslots thread in the online casino's section.:)
     

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