Your Input Please VIDEOSLOTS appeal huge 9.8m euro fine in Holland

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Videoslots to challenge €9.8m Dutch KSA fine​

Ted Menmuir March 2, 2023 Europe, iGaming, Latest News Comments Offon Videoslots to challenge €9.8m Dutch KSA fine




Videoslots has stated that it will challenge a €9.8m penalty summoned on its business by Dutch gambling authority Kansspelautoriteit (KSA).
The fine – yet to be disclosed by KSA – was branded as ‘absurd and unlawful’ by Videoslots, which will unequivocally challenge how the Dutch authority issued the record penalty fee on its business.

Malta-based Videoslots accused KSA of “calculating its fine based on several guesstimates” to conclude that a €9.8m fee was a necessary penalty.
Providing context to the dispute, Videoslots stated that in preparation for its KSA application in April 2022, “the regulator’s logo was mistakenly visible for a short period of time on Videoslots website before being quickly removed.”

Videoslots states that it had observed KSA orders, in which it had in place systems to prevent Dutch customers from signing-up.
Meanwhile, KSA was accused of bypassing Videoslots IP controls by signing up as a German Customer and “making a deposit and sole wager of 20 cents.”

Ulle Skottling, Deputy CEO at Videoslots, said: “Videoslots does not target but restrict the Netherlands, so the Dutch Gaming Act does not apply to its services. No Dutch players were able to access our site during the disputed period and there was no violation as a result.

“It is absurd that the KSA should fine us after gaining unauthorised access. It is simply not possible to protect fully against unauthorised access, and the KSA has no guidelines on what measures are sufficient.

“Videoslots takes its legal and regulatory obligations extremely seriously, but we dispute the Ksa’s actions and conclusions, which we believe are unlawful. We are confident of a positive outcome in this case.”

KSA is yet to provide a statement with regards to its penalty on Videoslots. The Dutch regulator stands by its toughened monitoring of unlicensed operators which has seen it hand €25m in penalties since the launch of the KOA marketplace on 1 October 2021.

 

[goatwack]

How is any business supposed to detect VPN usage instantaneously, when its whole purpose is to deceive and 'mask' the user's location?

That's an unfair fight that's nigh-on impossible to monitor, let alone in the time taken to do one flippin' spin!

If there was any doubt how regulators make up lost gambling revenue, here's proof that they just 'guesstimate' a few million out of a legitimate operator, all the while destroying slotting for the rest of us. Clown World! Honk honk!

 

[bamberfishcake]

That seems a bit harsh given the circumstances mentioned.

That's a serious fine, which you would think would be cultivated by serious offences.

 

[Jono777]

Have to strongly take sides with Videoslots over this one.

Not only is the amount simply ridiculous (there is no other word for it) the whole alleged situation is farcical.

They are simply trying it on IMO, suppose there are the odd operators out there who would simply fold and just pay it, good on VS for hopefully successfully telling them to "Do one".

As has been mentioned, it is these situations which make it harder and harder for the casinos to offer player retention enticements etc.

 

[PMKFRUITPRO]

A few days play of their shitty RTP will cover it.

 

[deleted20230517]

Likely they offered ideal as a payment method; which is only in Holland.

Alot of casino's did this. Even circumventing that the first deposit is anything but ideal but only shows up after the first deposit.

 

[irish-ranger]

This is one case were they can't hide behind their T@Cs

 

[Reelsoffun]

Wow, so even the regulators are starting to go rogue! What a joke this is all starting to be.............. Fight it to the end VS That is proper BS right there.

 

[L&L-Jan]

This makes 0.0 sense and shows a lack of know how and capabilties of reading (before even accepting) terms...

1. Player Account Rules

1.1. For a person to be registered as a player with Videoslots and use the Website, that person must submit an application for registration and opening of an account via the Website (the “Player Account”). The application for the opening of the Player Account must be submitted personally, and will, at least, require the following details about the person to be registered:

1.1.1. full name;

1.1.2. residential address;

1.1.3. mobile phone number;

1.1.4. valid email address; and

1.1.5. date of birth, thereby confirming to be at least 18 years of age, or 21 years of age, or higher, in countries where that is the minimum age by law applicable to You.

Where the information stipulated in clause 1.1. is not provided and/or is not deemed to be complete, accurate or up-to-date at any point in time, Videoslots reserves the right to suspend the Player Account registration and treat any subsequent potentially accepted deposits to the Player’s Player Account as constituting an Error, and thereby invalid (and any winnings arising from such deposit as void). Where a Player Account is suspended, You should contact customer support on support@videoslots.com. However, Videoslots reserves the right to refuse any application for a Player Account, at its sole discretion.

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Im pretty sure they used fake name/surnames to start with and im sure the address provided is not the residential address of the player who registered.

So standard casino policy would be: Detect, void bet, return deposits and close account.

Very strange, tomorrow it will be published and I'll be reading it properly, as this again from what i read now, makes 0.0 sense.

Kr. Jan

 

[L&L-Jan]

Whats the screenshot doing there? Thats a terrible game btw.

 

[shadow123]

VS didnt like it up em last time they were fined, players had to pay the cost, dunno what they will do this time,
to be fair, its way way overboard and underhand.

 

[interlog]

How is such a large fine for an alleged 20c bet justified?

Besides, some apparent underhand tactics by the KSA.

Yet another Government body interfering with how their citizens decide to spend their hard earned money.

 

[deleted20230517]

How is such a large fine for an alleged 20c bet justified?

Besides, some apparent underhand tactics by the KSA.

Yet another Government body interfering with how their citizens decide to spend their hard earned money.

KSA ramped up their game. I think there where stories of casino's that got fined for i think 1 million while they raked in 18 million a month by targetting dutch players... I mean the fines are'nt going to cut it if the casino still makes 17 million a month on avg.

 

[interlog]

KSA ramped up their game. I think there where stories of casino's that got fined for i think 1 million while they raked in 18 million a month by targetting dutch players... I mean the fines are'nt going to cut it if the casino still makes 17 million a month on avg.

They may have taken 18 million but that would not be profit. Even at a profit margin of 5% that would mean a turnover of 360m equating to 4.3bn. I highly doubt that one single casino would take 4.3bn a year from Dutch players

 

[L&L-Jan]

Its been published, together with a few more:

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Including nearly 13mio fine for n1

 

[interlog]

So they were fined that amount based on an approx. spent of 230euro per customer. They then base the number of customers on the number of site visits as recorded by an independent Company. Since when do site visits equate to paying customers?

Also, according to the report, when you have a .com website and it is in English with no Dutch language it is directed to the Dutch market because Dutch people can read English? What a load of rubbish in my opinion.

 

[News Hound]

We have belatedly covered this here: Videoslots to challenge KSA fine - Casinomeister

 

[brianmon]

hang on.... isn't Curacao a constituent country of the Kingdom of the Netherlands?

Maybe a better use of KSA's time and resources would be sorting out those fucking cowboys in Curacao.

 

[sufferinsilence]

hang on.... isn't Curacao a constituent country of the Kingdom of the Netherlands?

Maybe a better use of KSA's time and resources would be sorting out those fucking cowboys in Curacao.

Curacao has its own PM and laws since 2010. Even before that when they were part of the Antilles they had their own. The days of The Hague politicians ruling the constituent countries is long gone I think...

There are certain matters the Netherlands have a say in but I don't know exactly which ones. Most likely these would have to do with "the Kingdom of the Netherlands" rather than straight up local politics.

 

[deleted20230517]

There was another thing; KSA can fine but can they actually collect the fine?

 

[JGslots]

There was another thing; KSA can fine but can they actually collect the fine?

That’s a very good point.
It’s seems every single fine they’ve dished out has been contested so far. So have they actually got anything? lol

 

[jasonuk]

As we discussed in the other thread, it does feel like the KSA only manage to collect on fines when it's in the operators interest to pay up (because they're applying for a license). The KSA have been fighting these companies to keep them out of their closed shop for more than a decade, and this seems like a "flex your muscles" for alleged past offenses (alleged because the KSA have tried, and often failed, to win in EU-level courts) - particularly nonsensical when we get rogue-like behaviour from a regulator.

I'd be curious how many fines they've actually collected on - either they're contested by EU operators, or ignored by Curacao ones.