- Joined
- Oct 3, 2011
- Location
- bris-vegas
Well I've been here over the last day or 2 but have not had a chance to write about my issues with Videoslots and yep... withdrawal problems.
A month or so ago I deposited AUD... no issues. But then I withdrew really quick as my dog busted both his cruciate ligaments in his hind legs.
So emergency vet bills later I withdrew what I had deposited.
It arrived in my bank account less 12AUD of my withdrawal. I didn't think much about it at the time.
Then a week later I deposited some more.... but my house was broken into and keys stolen. Had to pay for locksmith to reconfigure all locks.
So I withdrew my other deposit. Same thing. 12AUD less.
So I wrote to Videoslots asking why this had happened since it clearly states on their withdrawal page and in banking that there are no fees. I got a reply saying that we do not take any fees etc etc.
So I then wrote to Luke the Videoslots rep here and he told me that they HAD paid me in AUD. He sent me some attachment in some language (German?).
Then in my snail mail I get 2 letters from my bank saying that they had received funds from another AUS bank... less... you guessed it! AUD12!
So I wrote back to Luke attaching letters from my bank and he adamantly denied that they hadn't done anything but pay me my withdrawal amount. But that clearly wasn't the case. He advised I contact my own bank and they in turn advised me to contact Videoslots!
My argument is that they deal with a bank in Australia (major bank) who then passes the funds on to my bank. In the meantime I'm thinking that the initial Australian bank takes their AUD12 cut.
But Luke denies all his end... and my bank denies all my end!
Look it's $24 all up. Not going to break the bank (though at that time I needed everything as described above!). But it's the principal. It clearly says on the Videoslots website no charges for bank wires!!
A month or so ago I deposited AUD... no issues. But then I withdrew really quick as my dog busted both his cruciate ligaments in his hind legs.
So emergency vet bills later I withdrew what I had deposited.
It arrived in my bank account less 12AUD of my withdrawal. I didn't think much about it at the time.
Then a week later I deposited some more.... but my house was broken into and keys stolen. Had to pay for locksmith to reconfigure all locks.
So I withdrew my other deposit. Same thing. 12AUD less.
So I wrote to Videoslots asking why this had happened since it clearly states on their withdrawal page and in banking that there are no fees. I got a reply saying that we do not take any fees etc etc.
So I then wrote to Luke the Videoslots rep here and he told me that they HAD paid me in AUD. He sent me some attachment in some language (German?).
Then in my snail mail I get 2 letters from my bank saying that they had received funds from another AUS bank... less... you guessed it! AUD12!
So I wrote back to Luke attaching letters from my bank and he adamantly denied that they hadn't done anything but pay me my withdrawal amount. But that clearly wasn't the case. He advised I contact my own bank and they in turn advised me to contact Videoslots!
My argument is that they deal with a bank in Australia (major bank) who then passes the funds on to my bank. In the meantime I'm thinking that the initial Australian bank takes their AUD12 cut.
But Luke denies all his end... and my bank denies all my end!
Look it's $24 all up. Not going to break the bank (though at that time I needed everything as described above!). But it's the principal. It clearly says on the Videoslots website no charges for bank wires!!
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