VIDEOSLOTS... and withdrawing issues

dandan

Seven day suspension for being a PITA
webby
PABinit
Well I've been here over the last day or 2 but have not had a chance to write about my issues with Videoslots and yep... withdrawal problems.

A month or so ago I deposited AUD... no issues. But then I withdrew really quick as my dog busted both his cruciate ligaments in his hind legs.
So emergency vet bills later I withdrew what I had deposited.

It arrived in my bank account less 12AUD of my withdrawal. I didn't think much about it at the time.

Then a week later I deposited some more.... but my house was broken into and keys stolen. Had to pay for locksmith to reconfigure all locks.

So I withdrew my other deposit. Same thing. 12AUD less.

So I wrote to Videoslots asking why this had happened since it clearly states on their withdrawal page and in banking that there are no fees. I got a reply saying that we do not take any fees etc etc.

So I then wrote to Luke the Videoslots rep here and he told me that they HAD paid me in AUD. He sent me some attachment in some language (German?).

Then in my snail mail I get 2 letters from my bank saying that they had received funds from another AUS bank... less... you guessed it! AUD12!

So I wrote back to Luke attaching letters from my bank and he adamantly denied that they hadn't done anything but pay me my withdrawal amount. But that clearly wasn't the case. He advised I contact my own bank and they in turn advised me to contact Videoslots!

My argument is that they deal with a bank in Australia (major bank) who then passes the funds on to my bank. In the meantime I'm thinking that the initial Australian bank takes their AUD12 cut.

But Luke denies all his end... and my bank denies all my end!

Look it's $24 all up. Not going to break the bank (though at that time I needed everything as described above!). But it's the principal. It clearly says on the Videoslots website no charges for bank wires!!
 
Last edited:

osulle

Well-Known Member
CAG
mm1
mm4
Well I've been here over the last day or 2 but have not had a chance to write about my issues with Videoslots and yep... withdrawal problems.

A month or so ago I deposited AUD... no issues. But then I withdrew really quick as my dog busted both his cruciate ligaments in his hind legs.
So emergency vet bills later I withdrew what I had deposited.

It arrived in my bank account less 12AUD of my withdrawal. I didn't think much about it at the time.

Then a week later I deposited some more.... but my house was broken into and keys stolen. Had to pay for locksmith to reconfigure all locks.

So I withdrew my other deposit. Same thing. 12AUD less.

So I wrote to Videoslots asking why this had happened since it clearly states on their withdrawal page and in banking that there are no fees. I got a reply saying that we do not take any fees etc etc.

So I then wrote to Luke the Videoslots rep here and he told me that they HAD paid me in AUD. He sent me some attachment in some language (German?).

Then in my snail mail I get 2 letters from my bank saying that they had received funds from another AUS bank... less... you guessed it! AUD12!

So I wrote back to Luke attaching letters from my bank and he adamantly denied that they hadn't done anything but pay me my withdrawal amount. But that clearly wasn't the case. He advised I contact my own bank and they in turn advised me to contact Videoslots!

My argument is that they deal with a bank in Australia (major bank) who then passes the funds on to my bank. In the meantime I'm thinking that the initial Australian bank takes their AUD12 cut.


But Luke denies all his end... and my bank denies all my end!

Look it's $24 all up. Not going to break the bank (though at that time I needed everything as described above!). But it's the principal. It clearly says on the Videoslots website no charges for bank wires!!
I agree with you Dandan it seems obvious that one of the banks is attaching a fee: if not your bank then the first bank. Videoslots should look into this further. I know its not about the money its the principal.
 

dandan

Seven day suspension for being a PITA
webby
PABinit
I agree with you Dandan it seems obvious that one of the banks is attaching a fee: if not your bank then the first bank. Videoslots should look into this further. I know its not about the money its the principal.
Thanks!
 

dandan

Seven day suspension for being a PITA
webby
PABinit
No reply from Videoslots?

My AUD24 disappeared somewhere!!!

Oh btw I can back it up since I have the hard copy!
 

dandan

Seven day suspension for being a PITA
webby
PABinit
I throw my hands up!!!

Suffice it to say ... Videoslots... shove it up your clacker!!!
 

Azzurri

Banned User
Are you sure your bank isn't slugging you international conversion fees? I get smashed with these on every deposit I make, and it seems I can't avoid them.

Also, you might want to give Lucas a little more time to respond mate.
 

dandan

Seven day suspension for being a PITA
webby
PABinit
Are you serious? mate its been 4 weeks!!!

I got the hard copy.

You? Aside from defending Luke?
 

Azzurri

Banned User
Are you serious? mate its been 4 weeks!!!

I got the hard copy.

You? Aside from defending Luke?
Yeah I was being serious, and just trying to help you with a possible reason for the missing funds. Being a dick to people won't help you in any way, shape or form.

"You?" is a question in which context? Sorry, but your third sentence makes no sense at all, and as a result I couldn't possibly respond to it, if it is indeed a question derived from my original comment.

By Luke I assume you are referring to Lucas, the Videoslots rep? If so, maybe addressing him by his real name may be a great starting point in having any concerns resolved.

And I wasn't defending anyone. Is it not fair to assume by your comments that your sole purpose of creating this thread was to get a response from Lucas? Considering the general rule of this site is to allow a rep 48 hours to respond, and you waited all of 1 hour and 17 minutes, all I was suggesting is that you allow the person a little more time to respond. If you have already been in contact with Lucas, and he is denying any responsibility, then your next step would be to investigate the possibility of a PAB.

Maybe you could also reflect on why you would deposit all your available funds into a casino account, not leaving any aside for emergencies that may arise. This is the most intriguing to me of all your comments, yet I still wanted to help, and not judge.

Now sir, I wish you well, but judging by the bite mark you left in my throat, I leave you to your own angry devices, and couldn't really care less if your issue gets resolved. Goodbye and good luck. :)
 

dandan

Seven day suspension for being a PITA
webby
PABinit
Yeah I was being serious, and just trying to help you with a possible reason for the missing funds. Being a dick to people won't help you in any way, shape or form.

"You?" is a question in which context? Sorry, but your third sentence makes no sense at all, and as a result I couldn't possibly respond to it, if it is indeed a question derived from my original comment.

By Luke I assume you are referring to Lucas, the Videoslots rep? If so, maybe addressing him by his real name may be a great starting point in having any concerns resolved.

And I wasn't defending anyone. Is it not fair to assume by your comments that your sole purpose of creating this thread was to get a response from Lucas? Considering the general rule of this site is to allow a rep 48 hours to respond, and you waited all of 1 hour and 17 minutes, all I was suggesting is that you allow the person a little more time to respond. If you have already been in contact with Lucas, and he is denying any responsibility, then your next step would be to investigate the possibility of a PAB.

Maybe you could also reflect on why you would deposit all your available funds into a casino account, not leaving any aside for emergencies that may arise. This is the most intriguing to me of all your comments, yet I still wanted to help, and not judge.

Now sir, I wish you well, but judging by the bite mark you left in my throat, I leave you to your own angry devices, and couldn't really care less if your issue gets resolved. Goodbye and good luck. :)
Wow!!!
 

dandan

Seven day suspension for being a PITA
webby
PABinit
Either way... you can knock me down.... but the facts are the facts!!!
 

MissRuthless

Registered
When you withdraw funds from Videoslots.com you need to use the same
payment method as when you made your deposit.

You have one fee free withdrawal per 7 days, but you can of course withdraw
more frequent if you´d like. Those withdrawals come with a 3,9% fee though.

Note that you need to verify your account in order to be able to withdraw.
This is done in the “Document” section in your profile. If you have any questions,
please email support@videoslots.com. They will be happy to assist you.
That is what is reads on their website under withdrawls

I withdrew $450 then $200

The $200 when it hit bank ended up being around $192
 

MissRuthless

Registered
Any fees?

I did paste what it said

You have one fee free withdrawal per 7 days, but you can of course withdraw
more frequent if you´d like. Those withdrawals come with a 3,9% fee though.
 

dandan

Seven day suspension for being a PITA
webby
PABinit
ppppffff.... the benefit of the doubt ....
am happy always


it still doesn't explain the deposits into my bank account... less 24AUD

And some can abuse me but the facts are the facts!!!!
 

MissRuthless

Registered
Depending how much you withdrew and if it was more then 1 withdrawl within 7 days, perhaps it was the fee ?

I just thought I would copy/paste the withdrawl section of what the site stipulates in case you were unware of it. :thumbsup:
 

dandan

Seven day suspension for being a PITA
webby
PABinit
Depending how much you withdrew and if it was more then 1 withdrawl within 7 days, perhaps it was the fee ?

I just thought I would copy/paste the withdrawl section of what the site stipulates in case you were unware of it. :thumbsup:
You must not have read the original post!

I don't like to repeat!
 

dandan

Seven day suspension for being a PITA
webby
PABinit
So...

no fees advertised re bank transfer.,,

My first withdrawal should have been fee free. I should have been paid X AUD .... but was paid X AUD minus $12.

I got in hard copy so I don't know why people are getting nasty!!!

.
 

Azzurri

Banned User
Now you're just being a narcissistic schizophrenic. No one's getting nasty with you mate. Miss Monopoly and I were both trying to help you by mentioning possible reasons for the missing funds. At which point were either of us particularly nasty towards you? We weren't is the answer to that question. Conversely, on both occasions it was YOU who was snappy and rude in response to our suggestions. You even went as far as rudely telling Miss Monopoly that you do not repeat yourself, yet only moments earlier she was forced to repeat herself for you!

I honestly hope you are taking the piss, as we can then have a smile and laugh, whilst reveling in the fact that rude people like yourself really don't exist in the world. If you are in fact legitimate in your approach to other human beings, and this is a fair reflection of how you talk to other people, then I truly feel sorry for you, and will pray for your long overdue enlightenment.

You'll find no better place for helpful advice than this tight casinomeister community. However, if you honestly can't see that your approach has been rude and dismissive, then I suggest no one on this site should offer you any assistance until you learn to show other users a little mutual respect and general humanity. Pull your head in mate. Consider this lesson in humanity priceless, therefore there's no point crying over $24 anymore, so you can now happily jog on!
 

Casinomeister

Forum Cheermeister
Staff member
...I got in hard copy so I don't know why people are getting nasty!!!

.
I would advise to chill out a bit since you were the first one getting nasty. Telling the casino rep to stick something up their "clacker" is pretty nasty if I'm figuring out what a clacker is correctly.

Please give the rep time to respond. You did notify of this thread right? If not, you are breaking a cardinal rule of this forum, and you need to get it together and act responsibly.

Now you're just being a narcissistic schizophrenic...
Please don't label people with being crazy. That is why we have moderators. Thank you.
 
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