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Baptism by Fire Vernons Casino - failed

Discussion in 'Online Casinos' started by Casinomeister, Mar 22, 2012.

    Mar 22, 2012
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    2 people like this.
  2. Mar 22, 2012
  3. ilovejesus

    ilovejesus Experienced Member

    Occupation:
    goldsmith
    Location:
    GREAT BRITAIN
    the casino that u can trust:thumbsup:
     
  4. Mar 23, 2012
  5. the_riz

    the_riz Dormant account

    Occupation:
    Manager
    Location:
    perth, Scotland
    My first 5 minutes on this casino and ....

    Vernons Casino - failed: CropperCapture[8].jpg,Mar 23, 2012

    Vernons Casino - failed: CropperCapture[9].jpg,Mar 23, 2012

    So far its not been bad at vernons. The CS has been helpful enough. My only problem was when i signed up i was being messaged a little to eagerly about bonuses when i make deposit. I understand they are doing their job however i like to go at my own pace. Check the games out etc before i part with cash on a casino i know nothing about.I actually had to ask the CS guy politely to just give me some time to decide if i wanted to deposit or not. Glad i slung ten quid in tho and glad i didnt take a welcome bonus :) Started with ten. cashed out 110 after some good wins on Pink panther :)
     
  6. Mar 23, 2012
  7. wewewewewe

    wewewewewe Dormant account

    Dutch?

    Are dutch people allowed to play???


    So far almost every playtech casino results in a closed account within seconds for dutch people.... :(
     
  8. Mar 23, 2012
  9. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    I signed up today and it seems like Vernons have outsourced support. The chat lady recommended the slot machine "Gladiator" and that machine is not available at Vernons Casino.

    I asked a well known expert on Playtech Casinos and "Gladiator" was probably not there earlier either. At least it wasn´t there in november. It´s hard to believe that the machine arrived after that and then disappeared recently.

    The feeling I got was that the chat lady was very much like those ones at Europartners casinos, Vegas Red, Bellini etc.

    In the standards for accreditation it says:

    * Will not use outsourced support. Player support must be in-house.

    I might be wrong here! Only a feeling...:cool:
     
    1 person likes this.
  10. Mar 23, 2012
  11. liverpool10

    liverpool10 Dormant account

    Occupation:
    Casino Manager
    Location:
    Liverpool
    Dutch players

    Hi Atomix9,

    Currently Dutch players are not able to play at Vernons.com because of the legislation. Once this is clearly defined we hope to be operating in Holland.

    Cheers,

    James

     
  12. Mar 23, 2012
  13. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Aussies can't play either.

    I don't understand why this casino along with Vernons et al don't want us. No ban on playing online casinos exists in Australia.
     
  14. Mar 23, 2012
  15. liverpool10

    liverpool10 Dormant account

    Occupation:
    Casino Manager
    Location:
    Liverpool
    Hi Nifty,

    Vernons will not offer services online where it is not 100% legal and regulated - both Australia and Holland (mentioned in previous thread) are 2 such examples. Because of our land-based pools businesses that operate in a number of different countries under individual laws we do not contravene any others. We are keen to see these countries properly reguated and thenVernons is well placed to be able to offer a trusted name in online gaming.

    Kind Regards,

    James

     
  16. Mar 23, 2012
  17. liverpool10

    liverpool10 Dormant account

    Occupation:
    Casino Manager
    Location:
    Liverpool
    Gladiator

    Hi Maphesto,

    The Gladiator slot is available in the flash website version - it is just not available in the download client. Our software supplier has assured us it will be available in later versions being worked on!!

    Our customer service team and chat agents work for Littlewoods and Vernons brands only.

    Kind regards,

    Paul

     
  18. Mar 24, 2012
  19. hucorte

    hucorte Experienced Member

    Occupation:
    administrative
    Location:
    Buenos Aires
    Phantom welcome bonus. No thanks. We should punish casinos that offer unredeemable bonuses.
     
  20. Mar 24, 2012
  21. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    @ Rep at liverpool10

    I was suddenly a little confused when I saw your name under your posts.
    Are you Paul or are you James? Or both?:p
     
    1 person likes this.
  22. Mar 24, 2012
  23. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    @liverpool10,

    Are you a Liverpol Supporter ?:p

    I have signed up at Verons, but I am hesitant to deposit because of the last thread requiring notarised documents.

    I've played at 32Red / PaddyPower and Betfred and have had no such requirements. I think its very important that this does not happen. Could you please elaborate?

    Nate
     
  24. Mar 24, 2012
  25. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Thanks for replying Paul!
    I believe you!

    Your customer service team can admit that their are working for Vernons AND Littlewoods, this can avoid misunderstandings. This Lady clearly said that Vernons was the only one. Your customer service team can also inform the customer about the fact that flash version has more slots to choose from. I didn´t know, and I was looking for Gladiator.

    Almost every Playtech Casino I have tried have Gladiator in the download version. Is it so that you are choosing video slots from a list and some of them are more expensive than others? Many of the Marvel slots are there, and I thought those were expensive, but not Gladiator.

    You have a lot of other slots I like, which means that even if Gladiator not is there, I have plenty of favourites there anyhow.

    Cheers!
     
  26. Mar 26, 2012
  27. liverpool10

    liverpool10 Dormant account

    Occupation:
    Casino Manager
    Location:
    Liverpool
    James

    I am James and will answer 90% of queries but when I'm away Paul gives me some help!!

     
  28. Mar 26, 2012
  29. liverpool10

    liverpool10 Dormant account

    Occupation:
    Casino Manager
    Location:
    Liverpool
    Gladiator

    Gladiator should as you have pointed out be in the download client too. We are making sure it is added and hopefully this will be soon.

    Cheers,
    James

     
  30. Mar 26, 2012
  31. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I just thought it looked a little funny since it was only 5 minuts between your two posts;)

    But as long as the questions are answered you can go by the name of Julia for me:p
     
  32. Mar 26, 2012
  33. liverpool10

    liverpool10 Dormant account

    Occupation:
    Casino Manager
    Location:
    Liverpool
    Liverpool

    Hi Nate,

    I am a Liverpool supporter for my sins - and at the moment its a painful one too!! This requirement for proof of identity and for us to be able to verify satisfactorily a person's identity is covered within the player account terms and conditions. Howevr, a notarised form is only required in very certain circumstances. Its is dependent upon the value of the transactions and the general pattern of activity within the account and this may occasionally mean there is a requirement for the ID to be notarised or certified by a solicitor. However, this certainly does not happen in majority of cases at all with our players, I can assure of that. But this is also in line with our enhanced due diligence process which makes us a trusted name in gaming. Also when we are advised by our risk and fraud departments to make these requests our UK compliance officer gives final authorisation. We ensure UK players are always provided with our UK address should we for any reason require notarised ID to be sent via mail. I hope this helps with any questions but would be happy to answer anything further.

    James

     
    1 person likes this.
  34. Mar 26, 2012
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    :what: Why? Bonuses are not obligatory.
     
    5 people like this.
  36. Mar 26, 2012
  37. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    What do you suggest?

    The thumbscrew?

    50 lashes?

    A good 'ol smack on the bottom?

    If you don't like the bonus don't take it.
     
    2 people like this.
  38. Mar 26, 2012
  39. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Thanks for the reply James - YNWA :)

    In any event, what happens to us poor souls who are not located in the UK? I have honestly in all 12 years playing online NEVER been asked for a Notarised Copy of Identity.

    I sincerely believe that IF I win I will be asked for it as an excuse (May not be the case here) but that always sticks to the back of my mind and may prevent me from playing at a Casino which does this.

    Why offices in the Philippines?

    Nate

     

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