Baptism by Fire Vernons Casino - failed

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland

the_riz

Dormant account
Joined
Jan 26, 2012
Location
perth, Scotland
My first 5 minutes on this casino and ....

CropperCapture[8].jpg

CropperCapture[9].jpg

So far its not been bad at vernons. The CS has been helpful enough. My only problem was when i signed up i was being messaged a little to eagerly about bonuses when i make deposit. I understand they are doing their job however i like to go at my own pace. Check the games out etc before i part with cash on a casino i know nothing about.I actually had to ask the CS guy politely to just give me some time to decide if i wanted to deposit or not. Glad i slung ten quid in tho and glad i didnt take a welcome bonus :) Started with ten. cashed out 110 after some good wins on Pink panther :)
 

wewewewewe

Dormant account
Joined
Oct 27, 2007
Dutch?

Are dutch people allowed to play???


So far almost every playtech casino results in a closed account within seconds for dutch people.... :(
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
I signed up today and it seems like Vernons have outsourced support. The chat lady recommended the slot machine "Gladiator" and that machine is not available at Vernons Casino.

I asked a well known expert on Playtech Casinos and "Gladiator" was probably not there earlier either. At least it wasn´t there in november. It´s hard to believe that the machine arrived after that and then disappeared recently.

The feeling I got was that the chat lady was very much like those ones at Europartners casinos, Vegas Red, Bellini etc.

In the standards for accreditation it says:

* Will not use outsourced support. Player support must be in-house.

I might be wrong here! Only a feeling...:cool:
 

liverpool10

Dormant account
Joined
Feb 9, 2012
Location
Liverpool
Dutch players

Hi Atomix9,

Currently Dutch players are not able to play at Vernons.com because of the legislation. Once this is clearly defined we hope to be operating in Holland.

Cheers,

James

Are dutch people allowed to play???


So far almost every playtech casino results in a closed account within seconds for dutch people.... :(
 

liverpool10

Dormant account
Joined
Feb 9, 2012
Location
Liverpool
Hi Nifty,

Vernons will not offer services online where it is not 100% legal and regulated - both Australia and Holland (mentioned in previous thread) are 2 such examples. Because of our land-based pools businesses that operate in a number of different countries under individual laws we do not contravene any others. We are keen to see these countries properly reguated and thenVernons is well placed to be able to offer a trusted name in online gaming.

Kind Regards,

James

Aussies can't play either.

I don't understand why this casino along with Vernons et al don't want us. No ban on playing online casinos exists in Australia.
 

liverpool10

Dormant account
Joined
Feb 9, 2012
Location
Liverpool
Gladiator

Hi Maphesto,

The Gladiator slot is available in the flash website version - it is just not available in the download client. Our software supplier has assured us it will be available in later versions being worked on!!

Our customer service team and chat agents work for Littlewoods and Vernons brands only.

Kind regards,

Paul

I signed up today and it seems like Vernons have outsourced support. The chat lady recommended the slot machine "Gladiator" and that machine is not available at Vernons Casino.

I asked a well known expert on Playtech Casinos and "Gladiator" was probably not there earlier either. At least it wasn´t there in november. It´s hard to believe that the machine arrived after that and then disappeared recently.

The feeling I got was that the chat lady was very much like those ones at Europartners casinos, Vegas Red, Bellini etc.

In the standards for accreditation it says:

* Will not use outsourced support. Player support must be in-house.

I might be wrong here! Only a feeling...:cool:
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
@ Rep at liverpool10

I was suddenly a little confused when I saw your name under your posts.
Are you Paul or are you James? Or both?:p
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
@liverpool10,

Are you a Liverpol Supporter ?:p

I have signed up at Verons, but I am hesitant to deposit because of the last thread requiring notarised documents.

I've played at 32Red / PaddyPower and Betfred and have had no such requirements. I think its very important that this does not happen. Could you please elaborate?

Nate
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
Thanks for replying Paul!
I believe you!

Hi Maphesto,

The Gladiator slot is available in the flash website version - it is just not available in the download client. Our software supplier has assured us it will be available in later versions being worked on!!

Our customer service team and chat agents work for Littlewoods and Vernons brands only.

Kind regards,

Paul

Your customer service team can admit that their are working for Vernons AND Littlewoods, this can avoid misunderstandings. This Lady clearly said that Vernons was the only one. Your customer service team can also inform the customer about the fact that flash version has more slots to choose from. I didn´t know, and I was looking for Gladiator.

Almost every Playtech Casino I have tried have Gladiator in the download version. Is it so that you are choosing video slots from a list and some of them are more expensive than others? Many of the Marvel slots are there, and I thought those were expensive, but not Gladiator.

You have a lot of other slots I like, which means that even if Gladiator not is there, I have plenty of favourites there anyhow.

Cheers!
 

liverpool10

Dormant account
Joined
Feb 9, 2012
Location
Liverpool
Gladiator

Gladiator should as you have pointed out be in the download client too. We are making sure it is added and hopefully this will be soon.

Cheers,
James

Thanks for replying Paul!
I believe you!



Your customer service team can admit that their are working for Vernons AND Littlewoods, this can avoid misunderstandings. This Lady clearly said that Vernons was the only one. Your customer service team can also inform the customer about the fact that flash version has more slots to choose from. I didn´t know, and I was looking for Gladiator.

Almost every Playtech Casino I have tried have Gladiator in the download version. Is it so that you are choosing video slots from a list and some of them are more expensive than others? Many of the Marvel slots are there, and I thought those were expensive, but not Gladiator.

You have a lot of other slots I like, which means that even if Gladiator not is there, I have plenty of favourites there anyhow.

Cheers!
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I am James and will answer 90% of queries but when I'm away Paul gives me some help!!

I just thought it looked a little funny since it was only 5 minuts between your two posts;)

But as long as the questions are answered you can go by the name of Julia for me:p
 

liverpool10

Dormant account
Joined
Feb 9, 2012
Location
Liverpool
Liverpool

Hi Nate,

I am a Liverpool supporter for my sins - and at the moment its a painful one too!! This requirement for proof of identity and for us to be able to verify satisfactorily a person's identity is covered within the player account terms and conditions. Howevr, a notarised form is only required in very certain circumstances. Its is dependent upon the value of the transactions and the general pattern of activity within the account and this may occasionally mean there is a requirement for the ID to be notarised or certified by a solicitor. However, this certainly does not happen in majority of cases at all with our players, I can assure of that. But this is also in line with our enhanced due diligence process which makes us a trusted name in gaming. Also when we are advised by our risk and fraud departments to make these requests our UK compliance officer gives final authorisation. We ensure UK players are always provided with our UK address should we for any reason require notarised ID to be sent via mail. I hope this helps with any questions but would be happy to answer anything further.

James

@liverpool10,

Are you a Liverpol Supporter ?:p

I have signed up at Verons, but I am hesitant to deposit because of the last thread requiring notarised documents.

I've played at 32Red / PaddyPower and Betfred and have had no such requirements. I think its very important that this does not happen. Could you please elaborate?

Nate
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
Thanks for the reply James - YNWA :)

In any event, what happens to us poor souls who are not located in the UK? I have honestly in all 12 years playing online NEVER been asked for a Notarised Copy of Identity.

I sincerely believe that IF I win I will be asked for it as an excuse (May not be the case here) but that always sticks to the back of my mind and may prevent me from playing at a Casino which does this.

Why offices in the Philippines?

Nate

Hi Nate,

I am a Liverpool supporter for my sins - and at the moment its a painful one too!! This requirement for proof of identity and for us to be able to verify satisfactorily a person's identity is covered within the player account terms and conditions. Howevr, a notarised form is only required in very certain circumstances. Its is dependent upon the value of the transactions and the general pattern of activity within the account and this may occasionally mean there is a requirement for the ID to be notarised or certified by a solicitor. However, this certainly does not happen in majority of cases at all with our players, I can assure of that. But this is also in line with our enhanced due diligence process which makes us a trusted name in gaming. Also when we are advised by our risk and fraud departments to make these requests our UK compliance officer gives final authorisation. We ensure UK players are always provided with our UK address should we for any reason require notarised ID to be sent via mail. I hope this helps with any questions but would be happy to answer anything further.

James
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
issue on the account

i registered on this casino today
in the same time that i registered my account was locked and i receive an e-mail saying


"Dear Bruno,

There are several countries that are restricted from playing in our Casino for legal and security purposes.
Unfortunately your IP address belongs to one of these countries, therefore real money bets will not be accepted.
Please note, if you do not live in one of the countries listed below, please follow this link: www.whatismyip.com. Please send a screenshot of your IP address to [email protected]. We will contact you once this information is verified on our end.

Restricted countries:

Afghanistan, Antigua and Barbuda, Australia, Bulgaria, China, Cuba, Cyprus, Estonia, Hong Kong, Iran, Iraq, Israel, Kahnawake, Libya, Macau, Netherlands Antilles, Republic of Serbia, Sudan, Syria, The Philippines, Turkey, and/or The United States of America and its territories, France and its territories.

If you have any problems or concerns, please do not hesitate to contact the Vernons Support Team 24/7 via one of the following methods:"


i am from portugal, that its not listed, and its not a territory from france neither close !!
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
answer from them

Excluded countries mentionated on their site is:

Player from Albania, Argentina, Armenia, Australia, Austria, Belarus, Bosnia and Herzegovina, Brazil, Croatia, Czech, Republic, Denmark, Georgia, Hungary, Kazakhstan, Latvia, Lebanon, Lithuania, Macedonia, Netherlands, Poland, Romania, Russia, Serbia, Montenegro, Slovak Republic, Slovenia and Ukraine are not eligible for the free no deposit bonus.

answer from the support:
Dear Bruno,

This is Nina from the Vernons Casino Support Team.

We appreciate your interest in our casino. Unfortunately, we are currently not accepting new players from your jurisdiction (Portugal).


it sounds a bit strange no?
 

FourTeller

Dormant Account
Joined
Mar 7, 2008
Location
Here
My experience at Venons so far is mixed at best...

On the plus side, I've actually managed to win here (which unfortunately hasn't been happening elsewhere with any regularity). I played the £20 free welcome bonus in February on a combination of table games and slots, managing to reach (and exceed) the maximum £100 withdrawable total. However, I only got around to making the minimum £10 deposit required to collect my winnings a little over a week ago and found another £5 no deposit bonus in my account.

This I wasn't particularly thrilled with as I'd already cleared the first bonus' WR and played my balance down to the most I could cash out. I briefly debated asking for it to be removed but decided to play it and met the WR on slots before going on a bit of a BJ bender and coming perilously close to busting before I eventually managed to gain the max. £200 profit on the combined bonuses. As the min. deposit would have triggered yet another bonus, I asked for my account to be bonus blocked beforehand (at least for the interim) and was finally able to request a withdrawal early last week.

The actual playing experience on the Flash version wasn't always enjoyable as I often found myself being booted from the games and having trouble logging back in. I know the online version of the software is less stable than the download one but the interruptions seemed far more than I had previously encountered, even on other Playtech sites. Another annoyance was the network-wide practice of chat reps popping up to entice me with deposit offers while I'm engaged in a game :rolleyes: Funnily enough, I could rarely get anyone online when I had a pressing query and actually wanted to chat, though I do give some allowance for this happening at odd hours - but Vernons do claim to have 24/7 support :what:

Now on to what has really prompted me to post here: my first withdrawal from Vernons. It was supposed to take four business days but it has now been almost exacly twice that time and I have yet to receive any funds. Even worse, my pending cashout is still showing as reversible in my account. Now I'm generally quite self-disciplined when it comes to resisting the temptation to reverse, especially when I need the funds elsewhere, and slow paying sites (like this one is turning out to be) make it even less likely that I'll buckle. But nine whole days - now entering a tenth - of seeing reversible funds in my account; how is that acceptable?

Even on casinos (e.g. Rival) that have been known to stretch the pending period, I've never seen it last this long. Sure, the actual cashout may take many days, even weeks, to process - but the customer no longer has the ability to reverse it by him/herself. As for what is delaying the actual transction, I am still in the dark. While I see a couple of potential issues (i.e. bonus terms and account verification) that I tried to address with customer support beforehand via email, the only explanation I got when I finally asked what was happening early yesterday was this:

This is Chris from the Vernons Casino Support Team.

We are still waiting for an update from the Management regarding your cash out request. As we have checked, a follow up was sent to them just today.

Rest assured that we are looking into the matter and we will be sure to contact you as soon as we get any update.

Not a whole lot of specificity there, which is why - after the day ended with no further action or word from Vernons - I sent a followup email requesting a more detailed explanation for the delay. I expect a personal repy later today like I have gotten for previous messages - with the notable exception of the verification documents I sent unprompted late last week that only yielded an autoresponse. So far I would rate their CS as OK but there is certainly room for improvement. Overall, my early customer experience at this casino clearly leaves something to be desired.
 

Greigssy

Meister Member
Joined
Aug 13, 2010
Location
Scotland
I joined the casino last night and have a small bonus issue,unfortunately I deposited and never knew I had the free £20 in my account so my deposit is now locked into the WR of the free bonus.I need my deposit returned or the bonus removed before I start playing.

I tried live chat but no response after waiting 30 mins.Sent off an email and got an automated response but nearly 24hrs later still no reply and live chat is still not answering.
Iam wondering if there is support on the weekends?
 
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