Are dutch people allowed to play???
So far almost every playtech casino results in a closed account within seconds for dutch people....
Aussies can't play either.
I don't understand why this casino along with Vernons et al don't want us. No ban on playing online casinos exists in Australia.
I signed up today and it seems like Vernons have outsourced support. The chat lady recommended the slot machine "Gladiator" and that machine is not available at Vernons Casino.
I asked a well known expert on Playtech Casinos and "Gladiator" was probably not there earlier either. At least it wasn´t there in november. It´s hard to believe that the machine arrived after that and then disappeared recently.
The feeling I got was that the chat lady was very much like those ones at Europartners casinos, Vegas Red, Bellini etc.
In the standards for accreditation it says:
* Will not use outsourced support. Player support must be in-house.
I might be wrong here! Only a feeling...
The Gladiator slot is available in the flash website version - it is just not available in the download client. Our software supplier has assured us it will be available in later versions being worked on!!
Our customer service team and chat agents work for Littlewoods and Vernons brands only.
Thanks for replying Paul!
I believe you!
Your customer service team can admit that their are working for Vernons AND Littlewoods, this can avoid misunderstandings. This Lady clearly said that Vernons was the only one. Your customer service team can also inform the customer about the fact that flash version has more slots to choose from. I didn´t know, and I was looking for Gladiator.
Almost every Playtech Casino I have tried have Gladiator in the download version. Is it so that you are choosing video slots from a list and some of them are more expensive than others? Many of the Marvel slots are there, and I thought those were expensive, but not Gladiator.
You have a lot of other slots I like, which means that even if Gladiator not is there, I have plenty of favourites there anyhow.
Are you a Liverpol Supporter ?
I have signed up at Verons, but I am hesitant to deposit because of the last thread requiring notarised documents.
I've played at 32Red / PaddyPower and Betfred and have had no such requirements. I think its very important that this does not happen. Could you please elaborate?
I am a Liverpool supporter for my sins - and at the moment its a painful one too!! This requirement for proof of identity and for us to be able to verify satisfactorily a person's identity is covered within the player account terms and conditions. Howevr, a notarised form is only required in very certain circumstances. Its is dependent upon the value of the transactions and the general pattern of activity within the account and this may occasionally mean there is a requirement for the ID to be notarised or certified by a solicitor. However, this certainly does not happen in majority of cases at all with our players, I can assure of that. But this is also in line with our enhanced due diligence process which makes us a trusted name in gaming. Also when we are advised by our risk and fraud departments to make these requests our UK compliance officer gives final authorisation. We ensure UK players are always provided with our UK address should we for any reason require notarised ID to be sent via mail. I hope this helps with any questions but would be happy to answer anything further.
This is Chris from the Vernons Casino Support Team.
We are still waiting for an update from the Management regarding your cash out request. As we have checked, a follow up was sent to them just today.
Rest assured that we are looking into the matter and we will be sure to contact you as soon as we get any update.