My experience at Venons so far is mixed at best...
On the plus side, I've actually managed to win here (which unfortunately hasn't been happening elsewhere with any regularity). I played the £20 free welcome bonus in February on a combination of table games and slots, managing to reach (and exceed) the maximum £100 withdrawable total. However, I only got around to making the minimum £10 deposit required to collect my winnings a little over a week ago and found another £5 no deposit bonus in my account.
This I wasn't particularly thrilled with as I'd already cleared the first bonus' WR and played my balance down to the most I could cash out. I briefly debated asking for it to be removed but decided to play it and met the WR on slots before going on a bit of a BJ bender and coming perilously close to busting before I eventually managed to gain the max. £200 profit on the combined bonuses. As the min. deposit would have triggered yet another bonus, I asked for my account to be bonus blocked beforehand (at least for the interim) and was finally able to request a withdrawal early last week.
The actual playing experience on the Flash version wasn't always enjoyable as I often found myself being booted from the games and having trouble logging back in. I know the online version of the software is less stable than the download one but the interruptions seemed far more than I had previously encountered, even on other Playtech sites. Another annoyance was the network-wide practice of chat reps popping up to entice me with deposit offers while I'm engaged in a game
Funnily enough, I could rarely get anyone online when I had a pressing query and actually
wanted to chat, though I do give some allowance for this happening at odd hours - but Vernons
do claim to have 24/7 support
Now on to what has really prompted me to post here: my first withdrawal from Vernons. It was supposed to take four business days but it has now been almost exacly twice that time and I have yet to receive any funds. Even worse, my pending cashout is
still showing as reversible in my account. Now I'm generally quite self-disciplined when it comes to resisting the temptation to reverse, especially when I need the funds elsewhere, and slow paying sites (like this one is turning out to be) make it even less likely that I'll buckle. But nine whole days - now entering a tenth - of seeing reversible funds in my account; how is that acceptable?
Even on casinos (e.g. Rival) that have been known to stretch the pending period, I've
never seen it last this long. Sure, the actual cashout may take many days, even weeks, to process - but the customer no longer has the ability to reverse it by him/herself. As for what is delaying the actual transction, I am still in the dark. While I see a couple of potential issues (i.e. bonus terms and account verification) that I tried to address with customer support beforehand via email, the only explanation I got when I finally asked what was happening early yesterday was this:
This is Chris from the Vernons Casino Support Team.
We are still waiting for an update from the Management regarding your cash out request. As we have checked, a follow up was sent to them just today.
Rest assured that we are looking into the matter and we will be sure to contact you as soon as we get any update.
Not a whole lot of specificity there, which is why - after the day ended with no further action or word from Vernons - I sent a followup email requesting a more detailed explanation for the delay. I expect a personal repy later today like I have gotten for previous messages - with the notable exception of the verification documents I sent unprompted late last week that only yielded an autoresponse. So far I would rate their CS as OK but there is certainly room for improvement. Overall, my early customer experience at this casino clearly leaves something to be desired.
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Started with ten. cashed out 110 after some good wins on Pink panther 
