Casino Complaint verification to infinity.

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Has anyone ever even heard of a casino asking for a BANK REFERENCE before they'll let you cash out? They've already got CCs and Driver's license and Utility bill.....now they want a bank statement and a BANK REFERENCE. WTF???
 
I had to google it

Information released by a bank about a customer, to another bank or lending institution. Bank references generally include (1) number of years of a customer's relationship with the bank, (2) number of loans and the amounts of their balances, (3) type and quality of collateral(s) provided, and (4) a copy of the customer's latest statement of financial affairs on file with the bank. Banks usually are under no obligation to seek the customer's approval (or to reveal the identity of the recipient) for releasing such information.


Never heard of a casino requesting this...
 
I wrote to Max to see what he says and I wanted to get other player's input and whether you think this is a 'valid' request from a casino you're withdrawing from.

I personally have never heard of sending a bank reference to cash out so I think it's BS. But thought I'd post since there's other stuff - like standing in front of your house with your credit card and taking a photo that also seem like BS to me so I thought maybe I'm just sheltered.
 
I wrote to Max to see what he says and I wanted to get other player's input and whether you think this is a 'valid' request from a casino you're withdrawing from.

I personally have never heard of sending a bank reference to cash out so I think it's BS. But thought I'd post since there's other stuff - like standing in front of your house with your credit card and taking a photo that also seem like BS to me so I thought maybe I'm just sheltered.

That is absolutely, without a doubt, the most asinine request that I have ever heard of Cindy...:rolleyes:
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I will give them my blood type:lolup: but no way would I give them a bank reference, what does that have to do with a cash out, loans and stuff, they are not lending you money they are paying what you won at their casino. The only way I could see them asking for bank reference was if they are fronting the funds for you to play like a credit. Other then that they can forget getting that from me.


pevangel :)
 
Do you think something might have been lost in the translation? Maybe thats not exacty what they meant to say. I got an email last week from a casino I'm use to corresponding with saying something about some kind of a 'treatment' to my account. it took me a couple of reads to figure out but language barriers sometimes are just that, barriers. But if what they said is what they meant then it is baloney. ;)
 
I will give them my blood type:lolup: but no way would I give them a bank reference, what does that have to do with a cash out, loans and stuff, they are not lending you money they are paying what you won at their casino. The only way I could see them asking for bank reference was if they are fronting the funds for you to play like a credit. Other then that they can forget getting that from me.


pevangel :)

my thoughts exactly....
 
Do you think something might have been lost in the translation? Maybe thats not exacty what they meant to say. I got an email last week from a casino I'm use to corresponding with saying something about some kind of a 'treatment' to my account. it took me a couple of reads to figure out but language barriers sometimes are just that, barriers. But if what they said is what they meant then it is baloney. ;)

I don't believe it's a translation issue. Bear in mind they already have all the verification docs - DL, CC and recent utility bill. That would be enough for most casinos - believe me there are NO issues with the ID or anything like that.

Thanks for the input everyone.
 
did they, on top of the ridiculous bank reference request, ask you to take a pic like you described???
LOL
at least they have a twisted sense of humor, but like robwin said:
"the most asisine request ever"
about as senseless as asking for a nude pic of you with the credit card in your ass, and a bank reference tattood on your forehead...
sounds like someone is not willing to pay...
 
Information released by a bank about a customer, to another bank or lending institution. Bank references generally include (1) number of years of a customer's relationship with the bank, (2) number of loans and the amounts of their balances, (3) type and quality of collateral(s) provided, and (4) a copy of the customer's latest statement of financial affairs on file with the bank. Banks usually are under no obligation to seek the customer's approval (or to reveal the identity of the recipient) for releasing such information.

If this is really what they want, it is the most outrageous request by a casino I've ever heard. How can a casino even justify it?

Good luck with this matter. I'm curious how it turns out...
 
Max has given me freedom to discuss this in the forum - even though there's a PAB in process. Although he has given me this option I'm not quite ready to do it. For two reasons - first because it wasn't my win to be risking, and because there is a SLIM chance that this casino will do the right thing and pay out.

But so far Max hasn't gotten any further than we have and it's just one excuse after another, and no response to emails and stalling stalling stalling and now this ridiculous request. We've sent another email to clarify what exactly they mean by "BANK REFERENCE" and when they respond, we'll know what to do.

I will tell you this....if this win doesn't get paid out, I will join every gambling forum I can find and tell anyone who will listen about the treatment received by this casino and the parent casino group who has been - in Max's own words, "less than helpful." It will become my mission to stop as many people as possible from ever investing their hard earned coin any of their casinos. I can promise you that.
 
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Thank you for sending all the docs we've requested so far. Now if you'd kindly go back in time and have someone take a picture of you winning the money we'll think up an even more ridiculous request immediately.

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did they, on top of the ridiculous bank reference request, ask you to take a pic like you described???
LOL
at least they have a twisted sense of humor, but like robwin said:
"the most asisine request ever"
about as senseless as asking for a nude pic of you with the credit card in your ass, and a bank reference tattood on your forehead...
sounds like someone is not willing to pay...



senseless???
that's exactly what I would ask to all my young female customer if owned a casino.....senseless:eek::D
 
Max has given me freedom to discuss this in the forum - even though there's a PAB in process. Although he has given me this option I'm not quite ready to do it. For two reasons - first because it wasn't my win to be risking, and because there is a SLIM chance that this casino will do the right thing and pay out.

But so far Max hasn't gotten any further than we have and it's just one excuse after another, and no response to emails and stalling stalling stalling and now this ridiculous request. We've sent another email to clarify what exactly they mean by "BANK REFERENCE" and when they respond, we'll know what to do.

I will tell you this....if this win doesn't get paid out, I will join every gambling forum I can find and tell anyone who will listen about the treatment received by this casino and the parent casino group who has been - in Max's own words, "less than helpful." It will become my mission to stop as many people as possible from ever investing their hard earned coin any of their casinos. I can promise you that.

Wise decision. Have no idea which casino this is, but if this is how they treat winning players, it would be useful for us to know that. :thumbsup:
 
Not that it should make any difference but how much money are we talking about?

And the only times I ever gave any casinos any bank information were a few times I opened dedicated accounts solely so the casinos could wire transfer my winnings. I've only ever deposited or made any online purchase with a prepaid debit card or QuickTender cuz I don't want any cc or banking info exposed on the Internet.

The bank ref request is totally out of line. Is there anythng in their terms that might have given a heads up on the possibility of this request?
 
did they, on top of the ridiculous bank reference request, ask you to take a pic like you described???
LOL
at least they have a twisted sense of humor, but like robwin said:
"the most asisine request ever"
about as senseless as asking for a nude pic of you with the credit card in your ass, and a bank reference tattood on your forehead...
sounds like someone is not willing to pay...


:lolup::lolup:

I have one of these....just ask the players at 3dice or Enzo...:D
 
senseless???
that's exactly what I would ask to all my young female customer if owned a casino.....senseless:eek::D

LOL
agreed but:
if you and i did that solely to (pretty) female costumers. it would be with a noble purpose, and we would pay them for their efforts right?
i dont think these guys are doing it "for the cause"
and you must see dear kakata, that we should only ask for nude pics, and credit card details, we dont want our girls faces ruined with all these bank details: instead they can tattoo : i am "our names here" 's property and proud of it~!

forgive i am trying to be funny, not in anyway derailing

and to al the possible feminists: its a joke ffs! and i didnt start it!
 

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