Casino Complaint verification to infinity.

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Has anyone ever even heard of a casino asking for a BANK REFERENCE before they'll let you cash out? They've already got CCs and Driver's license and Utility bill.....now they want a bank statement and a BANK REFERENCE. WTF???
 

DarkMage

Full Member
Joined
Jul 24, 2008
Location
USA
I had to google it

Information released by a bank about a customer, to another bank or lending institution. Bank references generally include (1) number of years of a customer's relationship with the bank, (2) number of loans and the amounts of their balances, (3) type and quality of collateral(s) provided, and (4) a copy of the customer's latest statement of financial affairs on file with the bank. Banks usually are under no obligation to seek the customer's approval (or to reveal the identity of the recipient) for releasing such information.


Never heard of a casino requesting this...
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I wrote to Max to see what he says and I wanted to get other player's input and whether you think this is a 'valid' request from a casino you're withdrawing from.

I personally have never heard of sending a bank reference to cash out so I think it's BS. But thought I'd post since there's other stuff - like standing in front of your house with your credit card and taking a photo that also seem like BS to me so I thought maybe I'm just sheltered.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I wrote to Max to see what he says and I wanted to get other player's input and whether you think this is a 'valid' request from a casino you're withdrawing from.

I personally have never heard of sending a bank reference to cash out so I think it's BS. But thought I'd post since there's other stuff - like standing in front of your house with your credit card and taking a photo that also seem like BS to me so I thought maybe I'm just sheltered.

That is absolutely, without a doubt, the most asinine request that I have ever heard of Cindy...:rolleyes:
____
____
 

pevangel

Meister Member
Joined
Mar 23, 2005
Location
FLORIDA USA
I will give them my blood type:lolup: but no way would I give them a bank reference, what does that have to do with a cash out, loans and stuff, they are not lending you money they are paying what you won at their casino. The only way I could see them asking for bank reference was if they are fronting the funds for you to play like a credit. Other then that they can forget getting that from me.


pevangel :)
 

felicie

Dormant account
Joined
Jan 21, 2009
Location
somewhere else
Do you think something might have been lost in the translation? Maybe thats not exacty what they meant to say. I got an email last week from a casino I'm use to corresponding with saying something about some kind of a 'treatment' to my account. it took me a couple of reads to figure out but language barriers sometimes are just that, barriers. But if what they said is what they meant then it is baloney. ;)
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I will give them my blood type:lolup: but no way would I give them a bank reference, what does that have to do with a cash out, loans and stuff, they are not lending you money they are paying what you won at their casino. The only way I could see them asking for bank reference was if they are fronting the funds for you to play like a credit. Other then that they can forget getting that from me.


pevangel :)

my thoughts exactly....
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Do you think something might have been lost in the translation? Maybe thats not exacty what they meant to say. I got an email last week from a casino I'm use to corresponding with saying something about some kind of a 'treatment' to my account. it took me a couple of reads to figure out but language barriers sometimes are just that, barriers. But if what they said is what they meant then it is baloney. ;)

I don't believe it's a translation issue. Bear in mind they already have all the verification docs - DL, CC and recent utility bill. That would be enough for most casinos - believe me there are NO issues with the ID or anything like that.

Thanks for the input everyone.
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
did they, on top of the ridiculous bank reference request, ask you to take a pic like you described???
LOL
at least they have a twisted sense of humor, but like robwin said:
"the most asisine request ever"
about as senseless as asking for a nude pic of you with the credit card in your ass, and a bank reference tattood on your forehead...
sounds like someone is not willing to pay...
 

all4greed

Now we can do business.
Joined
Jul 18, 2004
Location
Pacific NW
Information released by a bank about a customer, to another bank or lending institution. Bank references generally include (1) number of years of a customer's relationship with the bank, (2) number of loans and the amounts of their balances, (3) type and quality of collateral(s) provided, and (4) a copy of the customer's latest statement of financial affairs on file with the bank. Banks usually are under no obligation to seek the customer's approval (or to reveal the identity of the recipient) for releasing such information.

If this is really what they want, it is the most outrageous request by a casino I've ever heard. How can a casino even justify it?

Good luck with this matter. I'm curious how it turns out...
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Max has given me freedom to discuss this in the forum - even though there's a PAB in process. Although he has given me this option I'm not quite ready to do it. For two reasons - first because it wasn't my win to be risking, and because there is a SLIM chance that this casino will do the right thing and pay out.

But so far Max hasn't gotten any further than we have and it's just one excuse after another, and no response to emails and stalling stalling stalling and now this ridiculous request. We've sent another email to clarify what exactly they mean by "BANK REFERENCE" and when they respond, we'll know what to do.

I will tell you this....if this win doesn't get paid out, I will join every gambling forum I can find and tell anyone who will listen about the treatment received by this casino and the parent casino group who has been - in Max's own words, "less than helpful." It will become my mission to stop as many people as possible from ever investing their hard earned coin any of their casinos. I can promise you that.
 
Last edited:

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Thank you for sending all the docs we've requested so far. Now if you'd kindly go back in time and have someone take a picture of you winning the money we'll think up an even more ridiculous request immediately.

Don't forget to claim your 100% bonus on your next deposit! (See terms and conditions below.)

Slots only. 600x wage requirement. 50% max cash out. Bonus will be removed upon withdrawal. Wagering more than 1 coin on slots forfeits all or some wins. We'll decide that later on. Slots must be played during a full moon. We reserve the right to ask you to eat worms. Other rules apply. We're not telling you what they are.
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
did they, on top of the ridiculous bank reference request, ask you to take a pic like you described???
LOL
at least they have a twisted sense of humor, but like robwin said:
"the most asisine request ever"
about as senseless as asking for a nude pic of you with the credit card in your ass, and a bank reference tattood on your forehead...
sounds like someone is not willing to pay...



senseless???
that's exactly what I would ask to all my young female customer if owned a casino.....senseless:eek::D
 

nisosbar

Ueber Meister
PABnonaccred
Joined
Aug 28, 2009
Location
Right here
Max has given me freedom to discuss this in the forum - even though there's a PAB in process. Although he has given me this option I'm not quite ready to do it. For two reasons - first because it wasn't my win to be risking, and because there is a SLIM chance that this casino will do the right thing and pay out.

But so far Max hasn't gotten any further than we have and it's just one excuse after another, and no response to emails and stalling stalling stalling and now this ridiculous request. We've sent another email to clarify what exactly they mean by "BANK REFERENCE" and when they respond, we'll know what to do.

I will tell you this....if this win doesn't get paid out, I will join every gambling forum I can find and tell anyone who will listen about the treatment received by this casino and the parent casino group who has been - in Max's own words, "less than helpful." It will become my mission to stop as many people as possible from ever investing their hard earned coin any of their casinos. I can promise you that.

Wise decision. Have no idea which casino this is, but if this is how they treat winning players, it would be useful for us to know that. :thumbsup:
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
Not that it should make any difference but how much money are we talking about?

And the only times I ever gave any casinos any bank information were a few times I opened dedicated accounts solely so the casinos could wire transfer my winnings. I've only ever deposited or made any online purchase with a prepaid debit card or QuickTender cuz I don't want any cc or banking info exposed on the Internet.

The bank ref request is totally out of line. Is there anythng in their terms that might have given a heads up on the possibility of this request?
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
did they, on top of the ridiculous bank reference request, ask you to take a pic like you described???
LOL
at least they have a twisted sense of humor, but like robwin said:
"the most asisine request ever"
about as senseless as asking for a nude pic of you with the credit card in your ass, and a bank reference tattood on your forehead...
sounds like someone is not willing to pay...


:lolup::lolup:

I have one of these....just ask the players at 3dice or Enzo...:D
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
senseless???
that's exactly what I would ask to all my young female customer if owned a casino.....senseless:eek::D

LOL
agreed but:
if you and i did that solely to (pretty) female costumers. it would be with a noble purpose, and we would pay them for their efforts right?
i dont think these guys are doing it "for the cause"
and you must see dear kakata, that we should only ask for nude pics, and credit card details, we dont want our girls faces ruined with all these bank details: instead they can tattoo : i am "our names here" 's property and proud of it~!

forgive i am trying to be funny, not in anyway derailing

and to al the possible feminists: its a joke ffs! and i didnt start it!
 
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