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Vera & John withdrawal limits

Discussion in 'Online Casinos' started by brickharbor, Jun 13, 2017.

    Jun 13, 2017
  1. brickharbor

    brickharbor Full Member webmeister

    Location:
    UK
    Sorry if this isn't the right place but I won £7,000 this morning on Dead or Alive and the woman on the live chat told me that I can only withdraw £2,000 a day and a maximum of £5,000 a week, I cant say I've ever come across such low limits before and It's going to take until well into next week to get all of my winnings.

    Does anyone know if/how I can speed it up? The woman seemed adamant there's nothing she could do, but to be honest with you I don't quite believe it. Say someone won a jackpot, would they be sat there 3 times a week requesting 2k, 2k & 1k for the next however long?
     
  2. Jun 13, 2017
  3. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Try to escalate it to a supervisor / manager.

    If you don't get anywhere, don't play it back but instead use the responsible gambling tools to prevent you from doing so. Loss limit may be best if you set it low enough.
     
  4. Jun 13, 2017
  5. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    3.26
    The minimum payout amount is £10. Dumarca reserves the right to restrict payouts to £5,000 per week. Upon requesting a withdrawal of winnings exceeding £100,000, Dumarca reserves the right to payout the requested amount incrementally over 10 consecutive months, with one payout each calendar month. Dumarca further reserves the right to impose fees on withdrawals. Further external banking processing fees may apply from time to time.

    doesnt say anything about a daily limit, i presume you are verified?
    they have a rep here don't they, maybe contact them as it doesnt say it is £5k per week, just they might.

    https://www.casinomeister.com/forums/private.php?do=newpm&u=35526

    rep above
     
  6. Jun 13, 2017
  7. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    The review on here seems to need updating

    All those seem to be wrong.

    It does also state

    but I cant see the 2k limit in the t&c's, and it doesn't say per day just per transaction.

    I've reported this comment to get the review looked at
     
  8. Jun 13, 2017
  9. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Terrible in this day and age a casino like Vera & John having such low withdraw limits! In fact its a joke. I would have bust that limit last week with my withdraws ... made a note not to play at Vera & John now I know they have such miserable low withdraw limits. To the OP dont play it back! See if they can lock the withdraw, which they should do unless they are hoping you reverse it all back ?
     
  10. Jun 13, 2017
  11. JuJuJudith

    JuJuJudith Newbie member

    Location:
    United Kingdom
    I agree with the others, don't touch that money and try to talk to a manager! The girl of the support only does what she's told. They're trying to push you to gamble your winnings again.
     
  12. Jun 13, 2017
  13. brickharbor

    brickharbor Full Member webmeister

    Location:
    UK
    Cheers for the replies folks, I've just sent their rep on here a PM.

    I've been playing online for 9 years now and this is literally the lowest limits I've ever come across, i'll be closing my account once I've received my winnings.
     
  14. Jun 14, 2017
  15. brickharbor

    brickharbor Full Member webmeister

    Location:
    UK
    Got no reply from their rep on here.

    Just received this email from their support.

     
  16. Jun 14, 2017
  17. Gonzo

    Gonzo Abusive troll

    Occupation:
    own company
    Location:
    Sweden
    When i won on Finlandiacasino they allso tolde me that maxcashout per24 hours is 2000euro. But they had opertonity to make bigger cashout with bakntransfer i think. Finlandia and inter casino id allso Dumarka like verajohn
     
  18. Jun 14, 2017
  19. Gonzo

    Gonzo Abusive troll

    Occupation:
    own company
    Location:
    Sweden
    Op... pleas dont give a penny back to them. Go stright away and set a losslimit on 1euro for 1 month.. Do not rejekt pleas
     
  20. Jun 14, 2017
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I've updated the review here: Vera and John Review.

    20k per month = 5k per week, which they always have had, so there should not have been too much of a surprise there. If there are more discrepancies, then please let me know. Thanks!
     
  22. Jun 16, 2017
  23. Vera&John

    Vera&John Official Rep for VeraJohn Casino

    Occupation:
    Project Manager
    Location:
    Malta
    Hi Brickharbor, we have replied to the private message you have sent us.
    Have a great day and thank you for choosing Vera&John.


     

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