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Vegas24 cashout problems

Discussion in 'Casino Complaints - Non-Bonus Issues' started by nandaan, Aug 6, 2007.

    Aug 6, 2007
  1. nandaan

    nandaan Dormant account

    Occupation:
    student
    Location:
    denmark
    I have a problem with Vegas24.com. I have been waiting over 2 weeks for my cashout, but it's still pending and nothing seems to be happening. I have tried to write to them, but it doesnt seem to have any effect. What should I do?
     
  2. Aug 6, 2007
  3. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    Vegas24 looks like a Futurebet site... those have a really bad reputation.

    They rarely pay anyone who wins. :eek:
     
  4. Aug 6, 2007
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    1 person likes this.
  6. Aug 7, 2007
  7. Rob

    Rob Dormant account

    Occupation:
    .
    Location:
    United Kingdom
    still waiting on mine, 3 weeks now
    not too bothered as long as I get it eventually :p
     
  8. Aug 12, 2007
  9. kingkong098

    kingkong098 Experienced Member

    Occupation:
    selfemployed
    Location:
    north
    There's another thread discussing the situation here.

    You must register/login in order to see the link.

    Some people report getting paid, but can't say the same for myself. I requested a cashout in early April. By mid May I was emailing Daniel the manager on a daily basis. I was twice promised I would be paid in 24hrs, eventually he started ignoring my emails.

    After 2 months I gave up and used the alternative method to get the money out...only cost me $12 in rake.
     
  10. Aug 12, 2007
  11. blaqpoet

    blaqpoet Dormant account

    Occupation:
    Software Engineer
    Location:
    Johannesburg, South Africa
    Vegas24 is a rogue!

    Vegas24 - Do not deposit there, ever!!!
     
  12. Aug 12, 2007
  13. KSOT

    KSOT Dormant account

    Occupation:
    student
    Location:
    New York
    Hey king kong, I can't get that link to work. What is the alternative method?

    I too have money stuck of Vegas24 that seems like it may never be paid. I also have some held up at Empire Casino which uses the same software I think. Shady bunch of peoples...
     
  14. Aug 13, 2007
  15. kingkong098

    kingkong098 Experienced Member

    Occupation:
    selfemployed
    Location:
    north
  16. Aug 15, 2007
  17. tristan727

    tristan727 Banned user - violation of <a href="http://www.ca

    Occupation:
    credit manager
    Location:
    London
    My very rough guess, based on my research -is that they are no more cash strapped, or rich than your average casino - is just that a lower priority has been given to prompt payments than should be the case...and higher priority given to expansion and marketing. Ive not heard of a single case of actual non-payment yet so far, if that helps re-assure - the longest wait I have heard of is 2 months - very very bad, but better than complete non-payment. Has anyone invited them to come here and address concerns?
     
  18. Aug 15, 2007
  19. tristan727

    tristan727 Banned user - violation of <a href="http://www.ca

    Occupation:
    credit manager
    Location:
    London

    you see, the guy is, or now is, actually the 'Director of Gaming' - which presumably encompasses sportsbook, casino & poker. You all know what it's like at work - how the directors don't like, or can't deal with day to day detail fully - drives me mad that, at work anyways (dealing with directors that is - I'm not one!) - so maybe the fault lies elsewhere, and heads need to be kicked in internally there? like I say, maybe someone to be invited here would help highlight & address concerns.
     
  20. Aug 17, 2007
  21. lazyjourno

    lazyjourno Dormant account

    Occupation:
    producer
    Location:
    UK
    Exactly...

    I have a pending withdrawal for about 10 days now, from what I have read, Vegas24 have never failed to pay someone, just kept them waiting a long time!

    I e-mailed Daniel and he got back to me very promptly with the normal management speak, but I dont have any faith that they will give me my money anytime soon!

    My instincts are that these people arent crooks and that I will get my money eventually...but maybe in a month, maybe two..which is unacceptable really!

    On a side note I e-mailed the Curacao Gaming Board complaining about Vegas24, and they sent me a form, which I will fill in and send off, if I have not been paid in another couple of weeks.

    Also if nothing happens by this time next week I am tempted to e-mail Daniel again and threaten to report them to the Curacao Gaming Board...not that it will make much difference!
     
  22. Aug 17, 2007
  23. KSOT

    KSOT Dormant account

    Occupation:
    student
    Location:
    New York
    I got my payment the other day. Took them 45 days.

    Not nearly as bad as this 3+ month delay I'm experiencing with Empire Casino.
     
  24. Aug 18, 2007
  25. BLUEWATER

    BLUEWATER Dormant account

    Occupation:
    student
    Location:
    NoWhere
    Make sure you screen print or print out your winnings next time before you withdrawal and print out the tracking number or other comfirmation, ect.. If there problems then you have proof when you file with the gaming commission whatever is located. It make it alots easier. Always check if they are with the gaming commission before you make a deposit. I always trust Kahawake gaming commission. Most microgaming software have it. I don't know about Curacao but I don't trust it.

    You can check it at this site. You must register/login in order to see the link.
    then go click on permit holder



    BLUEWATER
     
  26. Oct 2, 2007
  27. kempe

    kempe Dormant account

    Occupation:
    IT
    Location:
    Netherlands
    Never play at Empire Casino!

    I have a withdrawal of $2000 pending since 1 July this year. Contacted support dozen of times, all they say that they have delays in payment!

    I don't believe them anymore. But I keep contacting them every week, hope they get annoyed and start paying me!
     
  28. Oct 24, 2007
  29. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    anyone got a cashout here? they dont even respond anymore!
     
  30. Oct 25, 2007
  31. kempe

    kempe Dormant account

    Occupation:
    IT
    Location:
    Netherlands
    vegas24 did pay after contacting daniel a dozen times.

    empire can't be reached, you only get to "player support" and they say the can contact the real manager by email or something.

    I still have 2000$ overthere, 1000$ own money. Don't know if it would be worth a PAB?

    In my opinion the should at least be on a blacklist. With VirtualCasino you can talk at least to the real manager. Empire just hides behind a livedesk that doesn't know anything!!

    Is it worth contacting futurebet??
     
  32. Oct 26, 2007
  33. Vegas24

    Vegas24 Dormant account

    Occupation:
    Director of Gaming, Vegas24.com
    Location:
    Gibraltar / Spain
    Hi UUNGY,

    I am sorry to hear that you are having a delay in withdrawal, please email me at This email is not visible to you. as I am sure that I can be of assistance.

    KEMPE I wish that I could help you with your withdrawal from Empire Casino but we have no connection with them at all apart from being on the same network. I will send an email to my Rep at IGS and make them aware of this thread and hopefully that will help.

    Please feel free to email me at any time if you have any questions or comments regarding Vegas24.

    Daniel
     
  34. Oct 30, 2007
  35. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Got paid! Daniel did help, and assured me and kept me informed how the payment was going!

    Thanks for your help:thumbsup:
     
  36. Oct 31, 2007
  37. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Just to add, while I recieved payment, I would be careful, as bonus money was taken off, after a withdrawal was requested, since they claim they have the rights to cancel bonuses even after its been played through (ie transferred from bonus money to main account), if they "feel you are abusing the bonus"

    So I would still put them in the don't play, at the moment. Unfortunatly I no longer have the email from them, but its viewable on my account (I think)
     
  38. Nov 1, 2007
  39. jolub

    jolub Experienced Member

    Occupation:
    retired
    Location:
    Michigan, USA
    I just got banned from two forums by the same person, Baechips, who is the moderator of Chipstalkers and the owner of PokerPlayerUS for posting negaitive comments about Vegas24 and CasinoeSpot. I was trying to warn players not to make a deposit with them. Apparently, he's in bed with them.

    I was new to on-line poker and I trusted him and I made deposits at the "old" G2G, PokerEon, and Jon Wood gaming all of which have stolen my deposits and are not answering my emails. Baechips didn't bother to help me get my money back from any of these sites. When he posted Vegas24's banners I warned him about their history of pay out problems. He is now promoting CasinoSpot and Vegas24 both of which are Igaming sites. Igaming is Futurebet in disguise.
     

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