Vegas Regal

[cheetahwind]

Just a few silly points to point out which probably won't amount to much but am just curious on this idea.
Has anyone ever noticed of all the rivals Vegas Regal seems to be the one offering the largest bonuses? Last I knew when a casino offers these kind of bonuses it's generally a sign of becoming rogue.
Anyone know of what's required to open a rival casino? Can one honestly become rogue?
The only reason why I ask is I've had pretty good luck with rockbet and mayan fortune, but was just being slightly intrigued by the bonuses offered by Vegas Regal. So I was just looking for feedback reguarding payouts and if there worth a deposit or not.

 

[goldfire]

Yes,it's suspicious,and bonus rules unreasonable,I wish they will not to become next Rockbet.

 

[HeyMikey]

They appear to be generous bonuses, but actually they are some of the worst out there. All their big matching bonuses have a max cash out with large wagering requirements.

 

[chuchu59]

Just a few silly points to point out which probably won't amount to much but am just curious on this idea.
Has anyone ever noticed of all the rivals Vegas Regal seems to be the one offering the largest bonuses? Last I knew when a casino offers these kind of bonuses it's generally a sign of becoming rogue.
Anyone know of what's required to open a rival casino? Can one honestly become rogue?
The only reason why I ask is I've had pretty good luck with rockbet and mayan fortune, but was just being slightly intrigued by the bonuses offered by Vegas Regal. So I was just looking for feedback reguarding payouts and if there worth a deposit or not.

I beg to differ on the opinion that Vegas Regal could be showing signs of rogueness simply because they offer large bonuses, at least for now that is. It is difficult, if not impossible, to meet their WRs which are normally 30x - 50x (D+B) so if you take the bonuses, however huge they may be it is very likely that you will bust out.

The test of rogueness is normally based on whether the casino will pay out and whether they will use every excuse in the book to delay or confiscate payment. It does seem that VR pays out faster than most Rivals with the exception of Slotocash so unless that is used as a ploy to net the 'whales' I dont feel that they are anything close to being rogues. For the records, I normally take the huge bonuses to extend my playtime at VR but nearly every Monday, I play with their 10% cashback bonus.

 

[Nifty29]

Comparing Vegas Regal and Rockbet is like comparing caviar with cr*p.

I have found Vegas Regal to be very forthcoming in dealing with player issues and willing to reward loyalty unlike most Rival outfits. Nicolas (their rep at CM) is very active and does whatever he can to address concerns and questions regarding various aspects of the operation. The bonus terms arent the best I will agree (and I have raised this with Nicolas) but at least they actually give out free chips and they pay out within 48 hours. The fact that they give out lots of bonuses is no indication of impending rogueness IMO - if it were, they wouldnt be paying out on free chips and I know for a fact that they do.

As for rockbet, play at your own risk and god help you if you have a problem at any stage as they wont lift a finger to help.

 

[De Beuker]

Vegas Regal is one of the best Rivals out there.
They offer all sorts of bonusses, its up to you if you claim one or not.
But I've won several times from their 'impossible to win' offers and always got paid without a hassle.
And they are very generous with freebies.

 

[Balky]

Vegas Regal is a very good casino. In spite of the high WR their big bonus offers give you the opportunity to play very long without spending too much money. In case of a cashout they pay fast (for me only 1 time it took 5 days, mostly only 1 day). Unfortunately Rival bonus banned me, so I play only in Slotocash now, because playing the high variance games and Keno with no bonus is a hopeless adventure.

Cheers Balky

 

[eu_lowroller]

Yes, they have big bonuses, but their WR is really much to high and they have also a very bad max cashout.

Even the 10% bonus have a WR of 10x and the 50% have a WR of 35x, so this is really not a big deal

They have also a 200% with only 6x max cashout the bonus and a 300% bonus with only 3x max cashout the bonus, so there are much better rival offers out there for bonuses

 

[cheetahwind]

That's cool, just didn't know. Just always looking for a 3rd rival to play in the case I run into an issue here and there.
Thanks for the info guys.

 

[actech]

They sure have more ND chips avalible then any other rival. No rival even comes close to them. I just made first deposit, then i did not found any more bonuses that would made me deposit. But after this deposit they sended free chips like no other rival ever. I like that..........

 

[eu_lowroller]

But after this deposit they sended free chips like no other rival ever.

I think this has nothing to do with a deposit, because i never made a deposit there and got also so much ND bonuses from them

birthday bonus 50.-, halloween bonus 66.- without any deposit made ever

in the opposite another rival casinos gaved me even on my birthday not any bonuses, although i've made there very much deposits, so i know now certainly, where i have to play and maybe i try vegas regal out with a deposit without any bonus, because they should pay faster than another rival casinos with their 5 days minimum payout time wasting.

that's why i normally stay to slotocash, because no rival casino pays out faster like them

 

[NicolasJohnson]

You spoke and we listened. We made a 100% Cash able, no max cash out reload bonus just now, plus it only has 30x play through.


Now, about being rogue, far from it. We want to keep a squeaky clean track record to attract the best players.

Why so many bonuses and so little regard for denying payouts that we could deny based on our T&Cs? Because we want players to win. Why? Because players talk about it. And that leads to more business for us.

We obviously have to deny payouts to egregious fraud cases (like charge backs, or player tampering with our software), but if a normal player wins on a free chip, and there is a duplicate account he/she never used and forgot about, we know there was no ill intent from the player. Why would we display ill-intent by using something like that to deny payment? :notworthy

We want to have a Wall Mart mentality. Provide value. Make a little of each person, but have HUGE volume to compensate.

Some casinos have the boutique approach, and if that works for them and their players that is fine, but we want the mass market, low profit margin business model. We are just starting this, but we are sure it will take on. And if we have a negative month... so what? We have good backing and are in it for the long run!

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[RobWin]

You spoke and we listened. We made a 100% Cash able, no max cash out reload bonus just now, plus it only has 30x play through.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Nicolas, Add Video Poker to that bonus and the 60X bonus playthru will be a good bonus IMO!

You were also going to look into the fact that the casino manager did not add Video Poker to these bonuses?
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[NicolasJohnson]

Hi RobWin,

The admin needs to be updated, but it will become an allowed game, with a multiplier

Just give us a little time, it will get done, true to our word :notworthy

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[eu_lowroller]

Btw. thanks for the ND 10.- bonus, i think, that now i have really much luck, but too bad, thatb there is a max cashout, but hey, it's for free

 

[chuchu59]

Hi RobWin,

The admin needs to be updated, but it will become an allowed game, with a multiplier

Just give us a little time, it will get done, true to our word :notworthy

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Multipliers are okay but please dont make it 10x as with some other games. 3x would be more reasonable as this would already take it to 90x in total.

 

[eu_lowroller]

I've seen now, that i already made a 25.- deposit at Vegas Regal, but that was in March 2009, so i forgot it *lol*

That's why i get so much ND bonuses

Btw. i've met now my WR on my 10 ND Bonus and have a balance of 260.- so i can at least earn some comp points

 

[goldfire]

Sorry,Nicolas,you have a good attitude,and I get many bonus from Vegas Regal (of course furthermore special bonuses for china player),I must express thanks.
But my friends have a unpleasant experiences at Vegas Regal, because he win with free chips and only make small deposits,he is bonus banned at Vegas Regal(rival) now.
He last cashout,Vegas Regal requests him to re-submit documentation of identity information,he explained have send documentation and has been accepted few month ago,but five minutes later, he found that had no any promotions in his account. Contact casino, casino manager tell him need to make deposit again,ok, after he make a deposit again,the promotions come back in his account,he claim a ND bonus and play, few hours later,all promotions disappear from his account again ... feel ridiculous and boring, my friend can't trust them, he remove the software of casino, say good bye to Vegas Regal...
lol

 

[NicolasJohnson]

I'll be sure to let the casino manager know not to go over board on the multiplier.

About your friend, why don't you PM me his username?

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[goldfire]

You are a respected man,Nicolas,I have pm you with his account,but he say will not come back to Vegas Regal,sorry.
I think Vegas Regal casino isn't rogue casinos,but not standardized for management and rules of casino,that's easy to go wrong,and I hope you can pay attention to that.
Vegas Regal Casino need to constantly improve yourself,I wish you can do it better.
Thanks!

 

[chuchu59]

Nicolas, I know you will take steps to add the bonuses back to true players but that is not proactive enough imo. As far as bonuses are concerned you need to either decouple yourself from the Rival database or ask Rival to sreen out the chargeback culprits and place them in another list. This will save you from getting headaches in the long run from having to accede to numerous requests to unban players from being awarded bonuses. Right now, it's really a farce.

 

[NicolasJohnson]

@ goldfire
Your friend took 25 Free Chips. He cashed out on 5 free chips for a total of $360 and change. He made 2 deposits of $25. Leaving us with a net profit of -$310.

If we keep giving free chips to all players like your friend, we wouldn't be in business. He is a very smart player, and that is good for him and we wish him luck in the future, we just can't keep giving him money. To be honest, I don't see why you say:

But my friends have a unpleasant experiences at Vegas Regal, because he win with free chips and only make small deposits,he is bonus banned at Vegas Regal(rival) now.

No offense but if that is an unpleasant experience, I wish I had a hole lot of unpleasant experiences at every casino I go to! Get 25 free no deposit bonuses (not $25 free, but 25 x $xx Free Chip), and win $360 virtually risk free - $50 in loses. I do apologize if your friend had an issue with the live chat support.

@ chuchu59
We have deactivated the bonus banning of the Rival system. In fact, the only time we use it is for extreme cases like charge backs and fraud. There are some players that were bonus banned before we deactivated it. And then some players, well we do bonus ban them but manually. :notworthy

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[chuchu59]

Nicolas,

While I hold no sympathy for goldfire's friend because he only won on free chips and made only a couple of small deposits, I opine that it shouldnt be necessary to ban him from all bonuses. Just make sure they are no more freebies for him until such time he is a regular depositor. Other bonuses are not that easy to win against so why dont you let him try. He may be smart but if he can win from bonuses with 30x+ WRs you would gracefully pay him.

 

[Nifty29]

Although I hate the bonus banning system, in this case I think it is fair enough. The player received 25 x $xx FREE CHIPS and has only made 2 x $25 deposits - I dont know of any casino that would continue to offer promotions to a player in that position. In fact, I think he is very lucky that he was allowed to use that many free chips in the first place and Vegas Regal should be seen as generous in this situation and not the 'evil-doer'.

I do also think that Vegas Regal should have stopped giving this player free chips a long time before he got to 25 to avoid this huge player advantage, but they do give out more freebies than any other casino Ive played at so I dont see how that can be construed as a bad thing in the bigger picture.

Goldfire - IMO your friend has a hide to be complaining about what has happened. He is $310 ahead with hardly any risk at all!! The idea of giving out freebies is to drive loyalty and repeat deposits, however it is clear that your friend only deposited when he was told he must do so to re-enable his freebie eligibility....and I'll bet London to a brick that he wasnt intending on depositing again until he was forced to, and only the minimum at that. Casinos dont want customers like that, and I dont blame them....and they often make it harder for players like myself who are happy to risk their own funds almost all the time and who are happy to be offered something as a reward for their loyalty.

As I said, I dont like the rival system as it doesnt take into account other important factors in player loyalty, but in this case it is right.

 

[kixxumass]

Big Bonus & Even Bigger WR's!

Man! On Halloween I claimed a 666% Deposit Bonus with Vegas Regal,
the WR's were 50X I played my deposit and bonus thru 1X and it was gone!

I deposited again the next day, with a 300% bonus WR's 40X deposit and bonus were gone after playing it thru 1X... I was a little perturbed to say the least.


IMO: HUGE BONUS + HUGE X's PLAY-THRU = IMPOSSIBLE 2MEET WR's :nod:

 

[goldfire]

Hi
If you always receive free chips,and it's unreasonable for deposit bonus at the casino,do you like to make deposit to casino?If have some 100% deposit bonus (WR = 15 (d + b)no maximum cashout), I believe that he will often make deposit to casino,because I know he doing that at other rival casinos.
In addition,not explanations and instructions as well as capricious,I think that's a mistake of Vegas Regal.
Look forward to you do better, Vegas Regal...
My last reply for this thread,thanks all.

 

[Marie2473]

I think I am banned completely from them - not just bonusbanned.
I tried to log on a while back and the message i got was , account locked.
I know I have done nothing wrong but oh well...

 

[vinylweatherman]

You spoke and we listened. We made a 100% Cash able, no max cash out reload bonus just now, plus it only has 30x play through.


Now, about being rogue, far from it. We want to keep a squeaky clean track record to attract the best players.

Why so many bonuses and so little regard for denying payouts that we could deny based on our T&Cs? Because we want players to win. Why? Because players talk about it. And that leads to more business for us.

We obviously have to deny payouts to egregious fraud cases (like charge backs, or player tampering with our software), but if a normal player wins on a free chip, and there is a duplicate account he/she never used and forgot about, we know there was no ill intent from the player. Why would we display ill-intent by using something like that to deny payment? :notworthy

We want to have a Wall Mart mentality. Provide value. Make a little of each person, but have HUGE volume to compensate.

Some casinos have the boutique approach, and if that works for them and their players that is fine, but we want the mass market, low profit margin business model. We are just starting this, but we are sure it will take on. And if we have a negative month... so what? We have good backing and are in it for the long run!

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Player tampering with the software

I thought those days were long gone, with ALL gaming taking place on the server, with any software that a player could "get at" merely being a display client.
If Rival software can be tampered with in such a way as to circumvent the gaming results, Rival had better fix it, as those that get caught are by no means the true number, because some clever "hackers" would be covering their tracks & getting away with it.

Perhaps you are referring to BUGS - these are the fault of RIVAL, and no "tampering" is necessary from the players' end to take advantage of a bug that ends up working in their favour - they just have to spot it.

MOST casino bugs, oddly enough, work in favour of the HOUSE - funny isn't it

 

[NicolasJohnson]

Player tampering with the software

I thought those days were long gone, with ALL gaming taking place on the server, with any software that a player could "get at" merely being a display client.
If Rival software can be tampered with in such a way as to circumvent the gaming results, Rival had better fix it, as those that get caught are by no means the true number, because some clever "hackers" would be covering their tracks & getting away with it.

Perhaps you are referring to BUGS - these are the fault of RIVAL, and no "tampering" is necessary from the players' end to take advantage of a bug that ends up working in their favour - they just have to spot it.

MOST casino bugs, oddly enough, work in favour of the HOUSE - funny isn't it

You caught me, and I apologize for not using proper wording . I didn't mean only possible tampering with software. I just meant any type of CLEAR fraud activity; tampering with screen shots; using stolen CCs, committing fraud with affiliates, etc. Whatever form it takes, I was only referring to downright fraud cases as opposed to less clear cut cases which can be just a miss understanding like duplicate accounts. :notworthy

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[eu_lowroller]

they pay out within 48 hours.

hm, after 50 hours and i got nothing

 

[Nifty29]

hm, after 50 hours and i got nothing

Well they pay ME within 48 hours, give or take a few hours.

Is this your first cashout? It may take longer if it is.

Otherwise, just send Nicolas a PM (be a little more patient though)

 

[CURTSONLYLOVE10]

hm, after 50 hours and i got nothing

same here made withdrawal tues at 8:30pm and still nothing...and yes i did pm nicolas and he did not write back...find that out because he always responds to pm's...

now if not there today we will be talking monday or tuesday which means 4-5 days....

and yes this is my second withdrawal with them using qt so i really thought it would be 48 hours...

 

[eu_lowroller]

Is this your first cashout?

Yes and i send them even all my documents, without asking for them.

Maybe i should be more patient, but i think they don't make payouts on weekends, so it will now take at least 5 days, if not longer and this is really too long for me, so i'll surely never make any deposit there, no matter, how good their bonuses can be, because that's for ME unacceptable

I'll avoid every casino, which takes longer than 24 hours to make payment, but at least max of 48 hours, because IF i make a deposit, they have also my money within 1 second on their moneybookers account

Edit: Support is very incompetent, because i asked the chat support, how long it will take to get my withdrawal and if i can get my withdrawal before the weekend, or only after the weekend, which is then 5 days.

first he needed my accountname and emailaddess (which you must always fill in, before you go to the chat support, so he MUST see this!" and then after letting me wait about 5 minutes, he gaved me only a standard answer "withdrawal takes between 2-5 days" for this i must not only wait 5 minutes and give him my details, because this is the standard rule in ALL rival casinos (except slotocash!), but that even didn't answer my question.
he said, that he couldn't help me more, because he is only support and have nothing to do with withdrawals.
not really very helpfully in my opinion

 

[NicolasJohnson]

Multipliers are okay but please dont make it 10x as with some other games. 3x would be more reasonable as this would already take it to 90x in total.

VP has been added as an allowed game. We updated the sign up bonus and any other bonus that is constant. The reload bonuses that are currently in the cashier don't allow VP, but all new reload bonuses will (eventually replacing all the ones there). Sorry we aren't updating the reload bonuses, but it has been a lot more work than I though.

@ CURTSONLYLOVE10 and eu_lowroller,
Sorry to hear your issues with cash out. We always try to get payments out as early as possible, but it isn't always possible for us. That is why we state 2-5 days. We do plan on getting 24 hour cash outs, but it is a lot more complicated to do then you might think. It is high up on our to do list, that is for sure.

@ CURTSONLYLOVE10
You sent me that PM less than 24 hours ago and it was on another forum. But I will reply today

@ eu_lowroller
I'm sorry to hear your experience with Live Support. Can you please give me your user ID via PM so I can look into that CS agent? I don't like to hear that a customer wasn't treated right... the general feed back I get is positive, but I always want to stay on top of things. We believe in good Customer Service, and you can be sure we will take any possible steps necessary to ensure anyone contacting us receives helpful timely information.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[RobWin]

@ CURTSONLYLOVE10 and eu_lowroller,
Sorry to hear your issues with cash out. We always try to get payments out as early as possible, but it isn't always possible for us. That is why we state 2-5 days. We do plan on getting 24 hour cash outs, but it is a lot more complicated to do then you might think. It is high up on our to do list, that is for sure.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Nicolas, how is it that Fortune Reel and Sloto can in fact process cashouts even on Sundays and well within 24 hours but the rest of you guys can't??
____
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[NicolasJohnson]

Nicolas, how is it that Fortune Reel and Sloto can in fact process cashouts even on Sundays and well within 24 hours but the rest of you guys can't??
____
____

Hi RobWin,

We are going to get there. Give us some time. As I said, it is one of our priorities and I think you have seen we deal with issues as fast as possible. It is just that getting everything set up to get 24 hour cash outs every day is a lot more complicated then allowing VP as a game. :notworthy

Kind Regards,
Nicolas Johnson

 

[RobWin]

Hi RobWin,

We are going to get there. Give us some time. As I said, it is one of our priorities and I think you have seen we deal with issues as fast as possible. It is just that getting everything set up to get 24 hour cash outs every day is a lot more complicated then allowing VP as a game. :notworthy

Kind Regards,
Nicolas Johnson

Don't get me wrong Nicolas, I think you are one of the best and finest Reps that the Rival brand could possible have and you have also been open to answer questions that other Rival Reps would just say to hell with and not even bother participating in.

Are the 24 hour cashout deals that some Rival Casinos can do on a standard basis using a different processor or payment dept than the ones that can't do it? What makes it so hard to implement this?
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____

 

[vinylweatherman]

You caught me, and I apologize for not using proper wording . I didn't mean only possible tampering with software. I just meant any type of CLEAR fraud activity; tampering with screen shots; using stolen CCs, committing fraud with affiliates, etc. Whatever form it takes, I was only referring to downright fraud cases as opposed to less clear cut cases which can be just a miss understanding like duplicate accounts. :notworthy

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

That is probably the closest you can get to "tampering with the software", but provided the server keeps a proper record, this kind of fraud is easy to spot under audit.

 

[NicolasJohnson]

@ RobWin
Thank you for the kind words. About Rival, we use standard Rival processing. I can't speak for other casinos. About implementing 24 hour payouts, that is a big deal we want to implement, but which requires all types of considerations. I can't publicly state all the considerations, but I have PM you with more info so you understand just how much work and preparation is involved. Also, if anybody is wondering the same as Rob, feel free to PM me.

@ vinylweatherman
We do fortunately spot almost all the fraud. I also do have to admit it is not as easy as we have made it sound. People working in Fraud prevention work their bu**s off.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[Marie2473]

you pmed me and said you would look into my account. i thought i would check and reinstalled today to make a deposit, but still locked? have u had a chanse?

 

[NicolasJohnson]

Hi Marie,

I have to go over this between tonight and tomorrow morning with the casino manager. Don't worry I haven't forgotten about you.

Kind Regards,
Nicolas Johnson

 

[eu_lowroller]

Nicolas is really a great representive and he gaved me even a 10 ND bonus for the inconvenience, but as i was afraid of, the withdrawal was not approved, so i must wait at least 3 days more to get it and this is really much too long, because i never want to wait 5 days (or maybe even longer?) only for a 60.- moneybookers withdrawal

But thanks for your help Nicoals

 

[nisosbar]

Nicolas is really a great representive and he gaved me even a 10 ND bonus for the inconvenience, but as i was afraid of, the withdrawal was not approved, so i must wait at least 3 days more to get it and this is really much too long, because i never want to wait 5 days (or maybe even longer?) only for a 60.- moneybookers withdrawal

But thanks for your help Nicoals

I agree that it is very hard to wait 4, 5, 6 business days for a cashout. Sucks, in fact.

But bear in mind that if it is your initial cashout, they are probably carefully going over your identity documents, verification, etc., and this can take extra time. I believe that after the first cashout, subsequent cashouts go more quickly. Not in all cases, no, but I believe there are members here who have indicated that later cashouts are, in fact, much faster.

 

[CURTSONLYLOVE10]

I agree that it is very hard to wait 4, 5, 6 business days for a cashout. Sucks, in fact.

But bear in mind that if it is your initial cashout, they are probably carefully going over your identity documents, verification, etc., and this can take extra time. I believe that after the first cashout, subsequent cashouts go more quickly. Not in all cases, no, but I believe there are members here who have indicated that later cashouts are, in fact, much faster.

2 cashout and still waiting 5 days

 

[CURTSONLYLOVE10]

Nicolas is really a great representive and he gaved me even a 10 ND bonus for the inconvenience, but as i was afraid of, the withdrawal was not approved, so i must wait at least 3 days more to get it and this is really much too long, because i never want to wait 5 days (or maybe even longer?) only for a 60.- moneybookers withdrawal

But thanks for your help Nicoals

and at least u got 10ndb...i got nothing and this is the second time i am having to send in docs..now to verify my cc...and my qt deposits...when i deposited and withdrawal from qt before..

 

[NicolasJohnson]

Hi CURTSONLYLOVE10,

I put a free chip in your account for the wait. I missed it as I saw two used free chips after the cash out, but I put a 3rd in there

Congrats on your big win!

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[LaurieJim]

I played the 5.00 ND and cashed out at 50.00, best time i have had playing at Rival in a long time, thanks Nicolas....................Laurie

 

[Marie2473]

My account is now open and a free chip is in there. Thanks alot for your help!

 

[eu_lowroller]

hm, 5 days and still no withdrawal

 

[CURTSONLYLOVE10]

hm, 5 days and still no withdrawal

just give it till the end of the day eu_lowroller...

actually i receied an email from them on sunday saying the the docs. were received,,, so i am hoping to see something in my qt account by the end of the day...hopefully..and hopefully u will too...

actually tomorrow makes 5 days for me..