Vegas Regal

[goldfire]

Hi
If you always receive free chips,and it's unreasonable for deposit bonus at the casino,do you like to make deposit to casino?If have some 100% deposit bonus (WR = 15 (d + b)no maximum cashout), I believe that he will often make deposit to casino,because I know he doing that at other rival casinos.
In addition,not explanations and instructions as well as capricious,I think that's a mistake of Vegas Regal.
Look forward to you do better, Vegas Regal...
My last reply for this thread,thanks all.

 

[Marie2473]

I think I am banned completely from them - not just bonusbanned.
I tried to log on a while back and the message i got was , account locked.
I know I have done nothing wrong but oh well...

 

[vinylweatherman]

You spoke and we listened. We made a 100% Cash able, no max cash out reload bonus just now, plus it only has 30x play through.


Now, about being rogue, far from it. We want to keep a squeaky clean track record to attract the best players.

Why so many bonuses and so little regard for denying payouts that we could deny based on our T&Cs? Because we want players to win. Why? Because players talk about it. And that leads to more business for us.

We obviously have to deny payouts to egregious fraud cases (like charge backs, or player tampering with our software), but if a normal player wins on a free chip, and there is a duplicate account he/she never used and forgot about, we know there was no ill intent from the player. Why would we display ill-intent by using something like that to deny payment? :notworthy

We want to have a Wall Mart mentality. Provide value. Make a little of each person, but have HUGE volume to compensate.

Some casinos have the boutique approach, and if that works for them and their players that is fine, but we want the mass market, low profit margin business model. We are just starting this, but we are sure it will take on. And if we have a negative month... so what? We have good backing and are in it for the long run!

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Player tampering with the software

I thought those days were long gone, with ALL gaming taking place on the server, with any software that a player could "get at" merely being a display client.
If Rival software can be tampered with in such a way as to circumvent the gaming results, Rival had better fix it, as those that get caught are by no means the true number, because some clever "hackers" would be covering their tracks & getting away with it.

Perhaps you are referring to BUGS - these are the fault of RIVAL, and no "tampering" is necessary from the players' end to take advantage of a bug that ends up working in their favour - they just have to spot it.

MOST casino bugs, oddly enough, work in favour of the HOUSE - funny isn't it

 

[NicolasJohnson]

Player tampering with the software

I thought those days were long gone, with ALL gaming taking place on the server, with any software that a player could "get at" merely being a display client.
If Rival software can be tampered with in such a way as to circumvent the gaming results, Rival had better fix it, as those that get caught are by no means the true number, because some clever "hackers" would be covering their tracks & getting away with it.

Perhaps you are referring to BUGS - these are the fault of RIVAL, and no "tampering" is necessary from the players' end to take advantage of a bug that ends up working in their favour - they just have to spot it.

MOST casino bugs, oddly enough, work in favour of the HOUSE - funny isn't it

You caught me, and I apologize for not using proper wording . I didn't mean only possible tampering with software. I just meant any type of CLEAR fraud activity; tampering with screen shots; using stolen CCs, committing fraud with affiliates, etc. Whatever form it takes, I was only referring to downright fraud cases as opposed to less clear cut cases which can be just a miss understanding like duplicate accounts. :notworthy

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[eu_lowroller]

they pay out within 48 hours.

hm, after 50 hours and i got nothing

 

[Nifty29]

hm, after 50 hours and i got nothing

Well they pay ME within 48 hours, give or take a few hours.

Is this your first cashout? It may take longer if it is.

Otherwise, just send Nicolas a PM (be a little more patient though)

 

[CURTSONLYLOVE10]

hm, after 50 hours and i got nothing

same here made withdrawal tues at 8:30pm and still nothing...and yes i did pm nicolas and he did not write back...find that out because he always responds to pm's...

now if not there today we will be talking monday or tuesday which means 4-5 days....

and yes this is my second withdrawal with them using qt so i really thought it would be 48 hours...

 

[eu_lowroller]

Is this your first cashout?

Yes and i send them even all my documents, without asking for them.

Maybe i should be more patient, but i think they don't make payouts on weekends, so it will now take at least 5 days, if not longer and this is really too long for me, so i'll surely never make any deposit there, no matter, how good their bonuses can be, because that's for ME unacceptable

I'll avoid every casino, which takes longer than 24 hours to make payment, but at least max of 48 hours, because IF i make a deposit, they have also my money within 1 second on their moneybookers account

Edit: Support is very incompetent, because i asked the chat support, how long it will take to get my withdrawal and if i can get my withdrawal before the weekend, or only after the weekend, which is then 5 days.

first he needed my accountname and emailaddess (which you must always fill in, before you go to the chat support, so he MUST see this!" and then after letting me wait about 5 minutes, he gaved me only a standard answer "withdrawal takes between 2-5 days" for this i must not only wait 5 minutes and give him my details, because this is the standard rule in ALL rival casinos (except slotocash!), but that even didn't answer my question.
he said, that he couldn't help me more, because he is only support and have nothing to do with withdrawals.
not really very helpfully in my opinion

 

[NicolasJohnson]

Multipliers are okay but please dont make it 10x as with some other games. 3x would be more reasonable as this would already take it to 90x in total.

VP has been added as an allowed game. We updated the sign up bonus and any other bonus that is constant. The reload bonuses that are currently in the cashier don't allow VP, but all new reload bonuses will (eventually replacing all the ones there). Sorry we aren't updating the reload bonuses, but it has been a lot more work than I though.

@ CURTSONLYLOVE10 and eu_lowroller,
Sorry to hear your issues with cash out. We always try to get payments out as early as possible, but it isn't always possible for us. That is why we state 2-5 days. We do plan on getting 24 hour cash outs, but it is a lot more complicated to do then you might think. It is high up on our to do list, that is for sure.

@ CURTSONLYLOVE10
You sent me that PM less than 24 hours ago and it was on another forum. But I will reply today

@ eu_lowroller
I'm sorry to hear your experience with Live Support. Can you please give me your user ID via PM so I can look into that CS agent? I don't like to hear that a customer wasn't treated right... the general feed back I get is positive, but I always want to stay on top of things. We believe in good Customer Service, and you can be sure we will take any possible steps necessary to ensure anyone contacting us receives helpful timely information.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[RobWin]

@ CURTSONLYLOVE10 and eu_lowroller,
Sorry to hear your issues with cash out. We always try to get payments out as early as possible, but it isn't always possible for us. That is why we state 2-5 days. We do plan on getting 24 hour cash outs, but it is a lot more complicated to do then you might think. It is high up on our to do list, that is for sure.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Nicolas, how is it that Fortune Reel and Sloto can in fact process cashouts even on Sundays and well within 24 hours but the rest of you guys can't??
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[NicolasJohnson]

Nicolas, how is it that Fortune Reel and Sloto can in fact process cashouts even on Sundays and well within 24 hours but the rest of you guys can't??
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Hi RobWin,

We are going to get there. Give us some time. As I said, it is one of our priorities and I think you have seen we deal with issues as fast as possible. It is just that getting everything set up to get 24 hour cash outs every day is a lot more complicated then allowing VP as a game. :notworthy

Kind Regards,
Nicolas Johnson

 

[RobWin]

Hi RobWin,

We are going to get there. Give us some time. As I said, it is one of our priorities and I think you have seen we deal with issues as fast as possible. It is just that getting everything set up to get 24 hour cash outs every day is a lot more complicated then allowing VP as a game. :notworthy

Kind Regards,
Nicolas Johnson

Don't get me wrong Nicolas, I think you are one of the best and finest Reps that the Rival brand could possible have and you have also been open to answer questions that other Rival Reps would just say to hell with and not even bother participating in.

Are the 24 hour cashout deals that some Rival Casinos can do on a standard basis using a different processor or payment dept than the ones that can't do it? What makes it so hard to implement this?
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[vinylweatherman]

You caught me, and I apologize for not using proper wording . I didn't mean only possible tampering with software. I just meant any type of CLEAR fraud activity; tampering with screen shots; using stolen CCs, committing fraud with affiliates, etc. Whatever form it takes, I was only referring to downright fraud cases as opposed to less clear cut cases which can be just a miss understanding like duplicate accounts. :notworthy

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

That is probably the closest you can get to "tampering with the software", but provided the server keeps a proper record, this kind of fraud is easy to spot under audit.

 

[NicolasJohnson]

@ RobWin
Thank you for the kind words. About Rival, we use standard Rival processing. I can't speak for other casinos. About implementing 24 hour payouts, that is a big deal we want to implement, but which requires all types of considerations. I can't publicly state all the considerations, but I have PM you with more info so you understand just how much work and preparation is involved. Also, if anybody is wondering the same as Rob, feel free to PM me.

@ vinylweatherman
We do fortunately spot almost all the fraud. I also do have to admit it is not as easy as we have made it sound. People working in Fraud prevention work their bu**s off.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[Marie2473]

you pmed me and said you would look into my account. i thought i would check and reinstalled today to make a deposit, but still locked? have u had a chanse?

 

[NicolasJohnson]

Hi Marie,

I have to go over this between tonight and tomorrow morning with the casino manager. Don't worry I haven't forgotten about you.

Kind Regards,
Nicolas Johnson

 

[eu_lowroller]

Nicolas is really a great representive and he gaved me even a 10 ND bonus for the inconvenience, but as i was afraid of, the withdrawal was not approved, so i must wait at least 3 days more to get it and this is really much too long, because i never want to wait 5 days (or maybe even longer?) only for a 60.- moneybookers withdrawal

But thanks for your help Nicoals

 

[nisosbar]

Nicolas is really a great representive and he gaved me even a 10 ND bonus for the inconvenience, but as i was afraid of, the withdrawal was not approved, so i must wait at least 3 days more to get it and this is really much too long, because i never want to wait 5 days (or maybe even longer?) only for a 60.- moneybookers withdrawal

But thanks for your help Nicoals

I agree that it is very hard to wait 4, 5, 6 business days for a cashout. Sucks, in fact.

But bear in mind that if it is your initial cashout, they are probably carefully going over your identity documents, verification, etc., and this can take extra time. I believe that after the first cashout, subsequent cashouts go more quickly. Not in all cases, no, but I believe there are members here who have indicated that later cashouts are, in fact, much faster.

 

[CURTSONLYLOVE10]

I agree that it is very hard to wait 4, 5, 6 business days for a cashout. Sucks, in fact.

But bear in mind that if it is your initial cashout, they are probably carefully going over your identity documents, verification, etc., and this can take extra time. I believe that after the first cashout, subsequent cashouts go more quickly. Not in all cases, no, but I believe there are members here who have indicated that later cashouts are, in fact, much faster.

2 cashout and still waiting 5 days

 

[CURTSONLYLOVE10]

Nicolas is really a great representive and he gaved me even a 10 ND bonus for the inconvenience, but as i was afraid of, the withdrawal was not approved, so i must wait at least 3 days more to get it and this is really much too long, because i never want to wait 5 days (or maybe even longer?) only for a 60.- moneybookers withdrawal

But thanks for your help Nicoals

and at least u got 10ndb...i got nothing and this is the second time i am having to send in docs..now to verify my cc...and my qt deposits...when i deposited and withdrawal from qt before..

 

[NicolasJohnson]

Hi CURTSONLYLOVE10,

I put a free chip in your account for the wait. I missed it as I saw two used free chips after the cash out, but I put a 3rd in there

Congrats on your big win!

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[LaurieJim]

I played the 5.00 ND and cashed out at 50.00, best time i have had playing at Rival in a long time, thanks Nicolas....................Laurie

 

[Marie2473]

My account is now open and a free chip is in there. Thanks alot for your help!

 

[eu_lowroller]

hm, 5 days and still no withdrawal

 

[CURTSONLYLOVE10]

hm, 5 days and still no withdrawal

just give it till the end of the day eu_lowroller...

actually i receied an email from them on sunday saying the the docs. were received,,, so i am hoping to see something in my qt account by the end of the day...hopefully..and hopefully u will too...

actually tomorrow makes 5 days for me..