vegas poker promotion page error

Dear jpsartre


My apologies! You are absolutely right! I am not going to try and make any excuses, it was a mistake and I do apologise!

1 x $100 purchase + 2 x $150 Bonus = $400

Adri Sinclair
 
Just curious what games you, or others, played

I got $170 bonus with $20 Neteller. I played Monster Mania and made a withdrawal for $510, had $200 left which I spent on double bonus VP. In monster Mania you'll have 10x your bet for 3 scatters, 50x for 4 and 100x for 5. I got 4 scatters with $9 bet for $450 and another time with a $4.50 bet.
 
Ok. Decided to try out this casino.

Depsoited with Neteller. Went to promo page put in my account # and the Promo code. Recived the internet explorer error page.

Tried again and it said I had used this code before. Loaded up Thundersruck and bonus was in my account.

Decided to try $4.50 a spin. Did well hit rams a few times and had a few other $100 or so hits. Had balance over $700 and had almost met WR.

Since I was having a good run decided to do 100 more spins. Ended up with $413 and decided to cashout.

Well will see how cashout goes. Had no problems there so far..
 
Err page- RESOLVED.

Dear All,
Please know that the problem with the promotions page has been resolved.
I apologise for any inconvenience caused by this, and thank you for your support and patients while we looked into this.

I try to be available as often as possible but be sure that you will get a quick response in the event that you send a PM to me. Having said that, I might not always pick up on questions from the board straight away, but I am making it my business to check in at least three times a day!

Please enjoy the rest of your day, and again, thank you!
Adri Sinclair
 
I had my money in Neteller about two days after I cashed out. Didn't have to send ID-documents or anything like that. Pleasant experience overall. Only complaint is that your email-support is rather slow. It hardly answers in minutes as it says on the webpage. More like 24 hours. But maybe I'm just spoiled by casinos like Captain Cooks, 32Red and Inetbet that usually answers within 10 minutes....
 
jpsartre said:
It hardly answers in minutes as it says on the webpage. More like 24 hours.

Dear jpsatre,

I have brought this to the attention of the CS Manager. She assured me that they will be working on this problem continuously. Her reason for the slow response was that the delay occurred due to the influx of e-mails regarding the promotion page error.

We are currently working on improving this service, and hope that you would accept my apology on behalf of Vegas Poker Casino and its staff!

I am glad to hear that you have enjoyed the most part of the experience, and we hope to get feedback on a regular basis to help improve the service!

My offer still stands: In the event that you have a problem, please do not hesitate to get hold of me. Whether it is this particular casino, or any of the others belonging to the group!

Have an awesome day!
Adri
 
Clayman said:
Just curious what games you, or others, played to met the WR's and double the bonus.


I played slots only...My favorite one, Ho Ho Ho, and then a small bit of thunderstruck and Secret Admirer. And I got paid 2 days after making the cashout request. :thumbsup:
 

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