Urgent: Do NOT deposit by Neteller until further notice

[spearmaster]

Do NOT deposit by Neteller until further notice. Your transactions will appear to be rejected by the system, but the funds will actually be deducted from your account.

There is no ETA for this problem to be solved at this time - and all they will do is apologize to you. No warnings were sent to customers, and presumably operators have not alerted their customers either.

I will update you when I have heard that this problem has been resolved.

 

[Stanford]

Thank you Spearmaster. Very appreciative. I am passing this on. Hope someone crosspost to WOL.

Stanford

 

[spearmaster]

I already crossposted at WOL ... if you are a member of any other large forums please by all means let them know there. Don't worry about the smaller forums (including my own) - it will just make too much of a mess to clean up afterwards

This post is for everyone's protection - for whatever reason Neteller is unable to warn their customers - but I certainly do not see any value in leaving this thread up any longer than necessary.

 

[cipher]

I already crossposted at WOL ... if you are a member of any other large forums please by all means let them know there. Don't worry about the smaller forums (including my own) - it will just make too much of a mess to clean up afterwards

This post is for everyone's protection - for whatever reason Neteller is unable to warn their customers - but I certainly do not see any value in leaving this thread up any longer than necessary.

Thanks for the heads-up Spear. Have a good one.

 

[spearmaster]

Most welcome, Cipher. Other large gambling forums are now picking up the message as well.

If Neteller get smart, this will not be a PR disaster for them. By that I mean an apology is due to its members for not doing enough to prevent this problem, not to mention poor scheduling (it may be a Monday, but it's still the 1st of the month).

Having said that, I am sure everyone's funds are safe and that Neteller will fix things as soon as they can - but I still think they could have at least done something to stem the tide.

 

[Black21Jack]

What about withdrawals from the casinos to the Neteller accounts? Any problems reported? I have a couple of 'pending' withdrawals.

 

[spearmaster]

Don't know - but I can't see withdrawals being a problem as the operator would have to process it first... and if any operator is silly enough to try it now they deserve what they get.

However - I have heard that some payments from operators are showing up in accounts... so perhaps this update isn't directly affecting withdrawals.

 

[Black21Jack]

Don't know - but I can't see withdrawals being a problem as the operator would have to process it first... and if any operator is silly enough to try it now they deserve what they get.

However - I have heard that some payments from operators are showing up in accounts... so perhaps this update isn't directly affecting withdrawals.

thanks

 

[spearmaster]

As of just now I have completed a deposit via Neteller into a casino (different from the other ones I tried) so it appears that the problem has been resolved for people making deposits from this point onwards.

However - Neteller has yet to rectify the situation with deposits which were made during the interim period - so perhaps we should keep this open until such time as it appears they have properly credited everyone's accounts.

 

[pokeraddict]

I made a first time deposit at sportingbet which was lost. I got an error but the money was deducted from my account. After about 30 minutes of calling both and getting confirmation numbers it was fixed. Now I see it wasnt sportingbets fault. I actually got emails from two poker rooms warning of this last night.

 

[pilot305]

I tried this morning to deposit via Neteller InstaCash to Intercasino and i got a message saying "Neteller server is down. Please try again in a few seconds." Anyone else get this similiar message? Not knowing there was a problem, I tried a couple more times within 30 minutes and i got the same message. I hope they don't withdrawal 3 times out of my checking account!! I checked my Neteller account and they do not show any of these transactions and also my bank doesn't show any transactions either. Do you think I'm okay? I won't try to deposit anymore until i here from them directly.

late......

 

[frafi]

same experience with crypto. I tried also crockfords and domain, nobody want's my money, the neteller server is down.
No money is deducted from my neteller account.

 

[spearmaster]

The problem was only solved recently, at least as far as depositing into a Microgaming casino is concerned. They are now supposedly busy recrediting all transactions which took place during that time.

If you got a "server down" message you could be okay. The message I was seeing was "could not complete transaction" which is typically ominous. Perhaps after I gave them a bit of stick (well, ok, a LOT of stick) they listened and shut down the transaction server until such time as they resolved the problem.

 

[spearmaster]

Ok - looks like transactions are more or less back to normal - but if you made a deposit in the meantime and did not get your credits, please send an email to the casino/sportsbook/poker room support and ask them to credit your account.

 

[Casinomeister]

Thanks Spear for the heads up on this. Yesterday was a holiday in Bavaria, and I was out and about

 

[frafi]

bad weather

going out despite the bad weather in bavaria?

 

[Casinomeister]

It was my son's 4th birthday, so we went out and flew a kite

That was the out and about thing.

 

[tunisianswife]

neteller website down?

Has anyone tried to go to Neteller's homepage? I have tried unsuccessfully this morning and I get the "this page cannot be displayed" message when attempting to do so. I was attempting to see if a casino withdrawal had been credited back to Neteller.

Glad i deposited on the 30th...just read the posts regarding those that had problems. Needless to say, had no problems on the 30th. Hope all get their deposits straightened out and soon.

 

[caruso]

No change here. Just tried a NT Crypto deposit. No luck, checked out webpage - down. So I've no idea if it went through or not.

Considering the millions these punks are pulling in, the service they provide is truly pathetic. Their webpage is THE most cosistently down of any I use, and now transactions aren't even going through. Are they going to up and run with our balances next?

Jeez, I miss Paypal still, two years down the road. Never had an issue with them once. Thanks, Ebay.

 

[lanidar]

caruso.......Just tried a NT Crypto deposit. No luck, checked out webpage - down.

Same here on the East Coast. I tried last night to make a Crypto deopsit. It NEVER left Neteller.

 

[Casinomeister]

This could be regional. I haven't been affected at all.

They do have this on the site as you log on to your account:

If you have transferred with NETeller and incurred an error, please email Transfers@NETeller.com

A NETeller agent will be happy to assist you. We apologize for any inconvenience.
*********************
If anyone has incurred a problem with a transaction, I'd suggest that they contact this person. I'd also like to hear about it here as well to see how widepread this really was.

 

[caruso]

That transaction didn't go through - NT site is back up and no sign, so "OK". Tried again; ANOTHER error message and no money; checked NT - money OUT this time; tried live help - live help seems unavailable; however, on re-logging into my casino account, money had shown up.

??

All very hard on the nerves. I won't be making any large deposits until they get their act together - this one was small change and it still freaked me out.

 

[lanidar]

caruso....After reading your post I just tried to make a deposit into Will Hill...nothing, nada, zero.
Can't make a deposit and the funds are still in my Neteller account.

 

[spearmaster]

Be glad if the funds are still in your account - it might be frustrating but at least the funds aren't in limbo.

Be VERY upset if the funds have supposedly been transferred. This is totally inexcusable, especially for an upgrade - they should have performed a rollback from the first instant problems surfaced.

 

[lanidar]

Be glad if the funds are still in your account - it might be frustrating but at least the funds aren't in limbo.

Thanks spearmaster...I AM glad the money is still in my account.
And YES.... It is frustrating.

It does appear that Neteller messed this one up. I'm sure you know that I'm a HUGE advocate of Neteller. I emailed Colin early yesterday notifying him of the problem.
It was about 8 A.M. EST.

Here is Colins reply:

Thanks John,

We launched a large project at 5 am this morning and the problem of transfers was noticed about an hour after. We have been working diligently to correct this issue. We will be informing our clients as well as rectifying the issues as soon as possible.

I will most likely be announcing an email address soon for clients to direct their concerns if they have had a transfer disappear.

Hopefully, this issue will be fixed promptly.