Urgent: Do NOT deposit by Neteller until further notice

[Black21Jack]

I don't want to jump to conclusions but when I do a withdrawal from any of the VPL casinos and I receive the confirmation that they have given the go ahead to their payment processor to credit my Neteller account, they money would already be there before I get the email or right after I get it. I received the following email from Crazy Vegas at 9:21am my time:

Dear xxomittedxx,

We have instructed our E-Cash Banking Processor to process your CAD$omitted withdrawal via Neteller. This payment is for the withdrawal made on account xxomittedxx

We do hope this transfer meets your approval.

Please do not hesitate to contact us for any further information.

Thank you for playing with us.

Regards

Dennis
Withdrawals Manager

Crazy Vegas Casino
Vegas Partner Lounge
banking@vegaspartnerlounge.com

It is now 11:06am and my Neteller still does not show the credit from the casino. This is very unusual, atleast in my experience, that the money is not there when I receive the payment email. I will wait some more time before I call the casino and email that Neteller email address but I wanted to ask if anyone else is having a problem going the other way, making withdrawals to Neteller from the casinos.

 

[spearmaster]

I'm a fan of Neteller too - in fact, one of their very first customers (when they actually had chip-cards that you were supposed to use to log in). But that does not excuse what is turning into a huge debacle.

Since Colin is already talking to you (I haven't sent him or any of my other contacts at Neteller any email yet), you might nudge him and say that they owe all of their customers an explanation and a huge apology. My message was passed through live support so I'm not entirely sure I want to repeat it in an email to them LOL - they must already be bombarded with complaints.

 

[lanidar]

Since Colin is already talking to you (I haven't sent him or any of my other contacts at Neteller any email yet), you might nudge him and say that they owe all of their customers an explanation and a huge apology. My message was passed through live support so I'm not entirely sure I want to repeat it in an email to them LOL - they must already be bombarded with complaints.

Done!

 

[caruso]

Actually, I'm going to respect the title of the thread and not use Neteller until I hear everything has been cleared up. Can't be doing with that kind of stress.

 

[Simmo!]

I got locked out of my account today for some unexplained reason and had a message to phone them. They said they were having some issues and they had to reactivate my account after calling me back. But i can't even get to the NETeller sign-in page at the mo to check it :-/

"Server Error
The server encountered an internal error and was unable to complete your request.
JRun closed connection.
"

 

[Black21Jack]

I talked to a CS rep from VPL today and was told that they (VPL) have been informed by Neteller that because of some upgrades, withdrawals from the casinos to the Neteller accounts will take 2 - 3 business days to show up. So even after a casino approves and transfers the money to your Neteller you have to wait another 2 - 3 days to access it in Neteller. I can't even access the Neteller website right now so I can't check if the money went in.

 

[cipher]

They'd better get this mess straightened out by the weekend. Because there's a ton of sports action (NFL, NCAA and now even the NBA) that flows through Neteller on the weekends. This is liable to be a colossal mess.

 

[dominique]

That's what happens when a huge industry like online gamimg lets itself depend on one major provider.

Neteller needs some decent competition.

 

[bethug]

tried clicktopay gave me only a 250 limit, bump that
then called me and want me to remebr some code , while i was a sleep

 

[kangamick]

I'm in Australia & i just signed into my account no problems

 

[trick]

Trying to enter www.neteller.com - getting "the document contains no data" and is shown a blank page...

 

[trick]

Tried again... And now got through all the way to my account... Both withdrawals and deposits seems to be both correct and updated today...

 

[smverduzco]

Neteller Still Down!!!

I just made a deposit at Intercasino which they show no record of but which Neteller deducted from my account. I emailed the address they gave and am waiting for reply. Unfortunately live help is unavailable. Tried depositing at VIP Sports and was told unable to process. Hope they straighten this out soon, Neteller is my sole depositing option.

 

[lanidar]

This is an email I JUST receved from Colin at Neteller:

Growth Has it's Issues

Growth Has it's Issues

In response to some inquiries about intermittent system outages and user frustration, here is the situation.

NETeller has had unprecedented growth and has found it necessary to accelerate the upgrading of our capabilities to accommodate the increase. Some of the upgrading is underway at the present time. An example would be our server and network upgrade to the tune of $1,000,000 +. This multiplies our capacity by at least 5 times at the data base and makes us horizontally scalable to meet client and merchant demands.

As might be expected with the implementation of any new software/hardware, we are experiencing some glitches. We are aware that our applications are running unacceptably slow and we are working around the clock to correct this problem. Additionally, we are experiencing a tremendous demand on our call center. We apologize for the long delays that some callers may be experiencing.

Again, we are very sorry for the difficulties that the combined computer problems plus new system glitches are causing our clients. We ask for your continued patience and understanding as we resolve these issues and refine our applications. We are working diligently to correct all existing problems and to deliver solid online applications, and are confident that you will be pleased with the end results.


__________________________________

Colin Francis
VP of Security, Compliance and
Customer Service, North America

Toll Free: 1.888.258.5859 ext. 3600

Fax: 888.678.2128

 

[KasinoKing]

Patience is a virtue, and a crap new card game at Intercasino! (Solitaire).*

I see all you guys panicking & jumping around, while I just chill.

Give Neteller a few days to sort it out, then all will be back to normal.
Hassling them was always only going to put more strain on their resources & just slow them down.

You humans - how did you ever evolve? (Prot again, K-PAX!)

* How did I manage to blow $110 on that stupid game?
Please - DON'T ASK! :icon_evil

 

[Libertos]

It seems like there is serious problem with Neteller. Today i deposited at 2 casinos- money never showed up in my casino accounts. But it was withdrawn from my Neteler account. I stop using Neteller until the problem is resolved.

 

[DeMango]

That's what happens when a huge industry like online gamimg lets itself depend on one major provider.

Neteller needs some decent competition.

"I feel your pain"(Bill Clinton)

But I have to ask why Firepay is not considered decent competition? Ten minutes to fund a casino vs 4-5 days via netteller. What am I missing???

 

[lanidar]

[FONT=Arial
]Its 7:45 A.M. EST and I just made a deposit from Neteller into Will Hill.
ALL WENT WELL!!![/FONT]​

 

[smverduzco]

Neteller Deposit Not Credited Yet

My Intercasino account has still not been credited with my Neteller deposit. I gave them the requested transaction number 20 hours ago. Still waiting, not patiently!!

 

[irebal]

still a problem

I tried a transaction a few minutes ago to Sun Vegas that didn't go thru. But the money left my Neteller account, so apparantly this problem is still ongoing....Aggravating.

 

[Sodax77]

Problems here too. Answer from NETeller (part of)
__________________________________________________________
....
Unfortunately, we are in the middle of server upgrades and there have
been
some delays on transactions. You should have no troubles logging into
your
account....
__________________________________________________________

 

[Black21Jack]

I have 3 withdrawals that the casino paid to my Neteller account that have not shown up in my account. Neteller's response was that they were upgrading and things were delayed. Response from casino was that it was out of their hands as the payment was sent and receipt confirmed by Neteller, so I do not blame them at all. Right now I have a couple thousand sitting in limbo with no explanation as to when I will see it.

Update: 6:21pm eastern time - Now Neteller is down and I can't even get in to check if they put my money in.

 

[kangamick]

One minute its fixed next minute its not. Right now not working & cant even access the web site. Anyone know when it will be 100% fixed

 

[smverduzco]

Still Waiting for Neteller Deposit

It's coming up on 48 hours and still no deposit in my Intercasino account. I was told it could take up to 48 hours, we'll see.

 

[Black21Jack]

I have 3 withdrawals that the casino paid to my Neteller account that have not shown up in my account. Neteller's response was that they were upgrading and things were delayed. Response from casino was that it was out of their hands as the payment was sent and receipt confirmed by Neteller, so I do not blame them at all. Right now I have a couple thousand sitting in limbo with no explanation as to when I will see it.

Update: 6:21pm eastern time - Now Neteller is down and I can't even get in to check if they put my money in.

Received all the above deposits this morning, and so did a friend of mine who was having the same problem. I guess we just have to be patient while they upgrade.