Urgent: Do NOT deposit by Neteller until further notice

spearmaster

RIP Ted
Do NOT deposit by Neteller until further notice. Your transactions will appear to be rejected by the system, but the funds will actually be deducted from your account.

There is no ETA for this problem to be solved at this time - and all they will do is apologize to you. No warnings were sent to customers, and presumably operators have not alerted their customers either.

I will update you when I have heard that this problem has been resolved.
 

Stanford

Dormant account
Thank you Spearmaster. Very appreciative. I am passing this on. Hope someone crosspost to WOL.

Stanford
 

spearmaster

RIP Ted
I already crossposted at WOL ... if you are a member of any other large forums please by all means let them know there. Don't worry about the smaller forums (including my own) - it will just make too much of a mess to clean up afterwards :)

This post is for everyone's protection - for whatever reason Neteller is unable to warn their customers - but I certainly do not see any value in leaving this thread up any longer than necessary.
 

cipher

Banned member - being a jerk
spearmaster said:
I already crossposted at WOL ... if you are a member of any other large forums please by all means let them know there. Don't worry about the smaller forums (including my own) - it will just make too much of a mess to clean up afterwards :)

This post is for everyone's protection - for whatever reason Neteller is unable to warn their customers - but I certainly do not see any value in leaving this thread up any longer than necessary.
Thanks for the heads-up Spear. Have a good one.
 

spearmaster

RIP Ted
Most welcome, Cipher. Other large gambling forums are now picking up the message as well.

If Neteller get smart, this will not be a PR disaster for them. By that I mean an apology is due to its members for not doing enough to prevent this problem, not to mention poor scheduling (it may be a Monday, but it's still the 1st of the month).

Having said that, I am sure everyone's funds are safe and that Neteller will fix things as soon as they can - but I still think they could have at least done something to stem the tide.
 

Black21Jack

Dormant account
What about withdrawals from the casinos to the Neteller accounts? Any problems reported? I have a couple of 'pending' withdrawals.
 

spearmaster

RIP Ted
Don't know - but I can't see withdrawals being a problem as the operator would have to process it first... and if any operator is silly enough to try it now they deserve what they get.

However - I have heard that some payments from operators are showing up in accounts... so perhaps this update isn't directly affecting withdrawals.
 

Black21Jack

Dormant account
spearmaster said:
Don't know - but I can't see withdrawals being a problem as the operator would have to process it first... and if any operator is silly enough to try it now they deserve what they get.

However - I have heard that some payments from operators are showing up in accounts... so perhaps this update isn't directly affecting withdrawals.
thanks
 

spearmaster

RIP Ted
As of just now I have completed a deposit via Neteller into a casino (different from the other ones I tried) so it appears that the problem has been resolved for people making deposits from this point onwards.

However - Neteller has yet to rectify the situation with deposits which were made during the interim period - so perhaps we should keep this open until such time as it appears they have properly credited everyone's accounts.
 

pokeraddict

Webmaster
I made a first time deposit at sportingbet which was lost. I got an error but the money was deducted from my account. After about 30 minutes of calling both and getting confirmation numbers it was fixed. Now I see it wasnt sportingbets fault. I actually got emails from two poker rooms warning of this last night.
 

pilot305

Dormant account
I tried this morning to deposit via Neteller InstaCash to Intercasino and i got a message saying "Neteller server is down. Please try again in a few seconds." Anyone else get this similiar message? Not knowing there was a problem, I tried a couple more times within 30 minutes and i got the same message. I hope they don't withdrawal 3 times out of my checking account!! I checked my Neteller account and they do not show any of these transactions and also my bank doesn't show any transactions either. Do you think I'm okay? I won't try to deposit anymore until i here from them directly.

late......
 

frafi

Full Member
PABnonaccred
same experience with crypto. I tried also crockfords and domain, nobody want's my money, the neteller server is down.
No money is deducted from my neteller account.
 

spearmaster

RIP Ted
The problem was only solved recently, at least as far as depositing into a Microgaming casino is concerned. They are now supposedly busy recrediting all transactions which took place during that time.

If you got a "server down" message you could be okay. The message I was seeing was "could not complete transaction" which is typically ominous. Perhaps after I gave them a bit of stick (well, ok, a LOT of stick) they listened and shut down the transaction server until such time as they resolved the problem.
 

spearmaster

RIP Ted
Ok - looks like transactions are more or less back to normal - but if you made a deposit in the meantime and did not get your credits, please send an email to the casino/sportsbook/poker room support and ask them to credit your account.
 

Casinomeister

Forum Cheermeister
Staff member
Thanks Spear for the heads up on this. Yesterday was a holiday in Bavaria, and I was out and about :D
 

Casinomeister

Forum Cheermeister
Staff member
It was my son's 4th birthday, so we went out and flew a kite :D

That was the out and about thing.
 

tunisianswife

Dormant account
neteller website down?

Has anyone tried to go to Neteller's homepage? I have tried unsuccessfully this morning and I get the "this page cannot be displayed" message when attempting to do so. I was attempting to see if a casino withdrawal had been credited back to Neteller.

Glad i deposited on the 30th...just read the posts regarding those that had problems. Needless to say, had no problems on the 30th. Hope all get their deposits straightened out and soon.
 

caruso

Banned User - repetitive violations of 1.6 - troll
No change here. Just tried a NT Crypto deposit. No luck, checked out webpage - down. So I've no idea if it went through or not.

Considering the millions these punks are pulling in, the service they provide is truly pathetic. Their webpage is THE most cosistently down of any I use, and now transactions aren't even going through. Are they going to up and run with our balances next?

Jeez, I miss Paypal still, two years down the road. Never had an issue with them once. Thanks, Ebay.
 

lanidar

Dormant account
caruso.......Just tried a NT Crypto deposit. No luck, checked out webpage - down.
Same here on the East Coast. I tried last night to make a Crypto deopsit. It NEVER left Neteller. :(
 
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