Question unfinhsed games and bonus game not starting after disconnection ...

muziq

Senior Member
MM
Joined
Jan 21, 2013
Location
in your heart
hi friends

i had weird situation when im playing a game

i deposited 80 and was also playing with bonus and was good at 400 :)

i was playing 2 games at a time

1)spider man and the attack of green goblin.

2) jungle trouble

i was going good and then i triggered free spin at jungle trouble and won 996 on 1.20 bet

also triggered bonus in spider man while i playing the FS i waited till the Fs to finish to play bonus

when Fs is finished i have to click on OK to collect wins i tried many times but i coudnt click on it

and i disconnected from casino and when i come back i coudnt get the free games or win

the games loaded.. but its loaded af if its starting new

i get the code for one game and it shows 3 bonus symbols

i didn't get the code for another game seems its bcs its not completed

error.jpg

just cut the name of casino cus i dont want to give any negative publicity and seems its not casinos fault either

i had to click that damn "OK" button

support said the tech team will look into it and its an accredited casino so hope everything will be ok

but still its a good win though a lot wagering to do ...

did you guys ever face a situation like this ?
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
Not exactly the same but similar..
Luckily all the times something like that happened, it happened at Casino's i really trust, and wasn't disappointed, as they solved it appropriately.

I don't know for sure which Casino this is, but, you do have a screen shot (which also should have a time stamp of it's own) which should make it easier for you to prove something went wrong..But maybe i didn't get it right, as you said it's a great win with loads of wagering, which implies you collected it anyway?

So, did you get the win in Jungle Trouble, but didn't get to play the FS in Spiderman? Or the other way around? or neither? :)



A bit off topic:
That game Jungle Trouble? That's a unique game isn't it? One from BGO entertainment?
I joined BGO when they came on here and did their BBF, and one of the reasons i deposited was because i had tried their own Games, and really liked them! Then i only deposited a few times because they only offered Ukash for players from my country, and when they finally did add Neteller, i found out those great games were gone:( Of course after i deposited:p

But when i inquired about the removal, and if and when they would be added, i didn't get much of an answer, but was left with the impression it wouldn't be anytime soon.

So, after reading your issue, i first checked BGO to see if they were back, but couldn't find them, which leaves me with the question: where you did play?:D

I know you want to keep the name hidden for now, so i would appreciate it if you could p.m. me..
Of course i won't tell anyone, that's up to you.

I am confident if it is a good Casino, and one were you already have some play, they will compensate you no matter what their investigation shows (i twice was compensated in different Casino's, with a similar issue, and they could not find discrepancies in the logs, yet took my word and comped me) but of course we will wait and see. Keep us updated please!
 

muziq

Senior Member
MM
Joined
Jan 21, 2013
Location
in your heart
Not exactly the same but similar..
Luckily all the times something like that happened, it happened at Casino's i really trust, and wasn't disappointed, as they solved it appropriately.

I don't know for sure which Casino this is, but, you do have a screen shot (which also should have a time stamp of it's own) which should make it easier for you to prove something went wrong..But maybe i didn't get it right, as you said it's a great win with loads of wagering, which implies you collected it anyway?

So, did you get the win in Jungle Trouble, but didn't get to play the FS in Spiderman? Or the other way around? or neither? :)


!

sorry if i didn't clear my self ...

i was splaying 2 games my starting balance was 180 and i already made it to 500 then i triggered Fs on jungle trouble

its a type of game where the wins are not added after ever Fs the collective win is taken at the end of the game

so i won 996 on 1.20 bet excited but i coudnt clik on the "ok" button so i didn't receive the win

mean while i triggered bonus in spider man i waited the Fs on other game to finish to play bonus and i got disconnected

when i login no sign of my free game or the winnings

yes i have the screen shot with casino name and time and date stamp ...

yes i trust the casino and its an accredited casino ... so lets hope it will b sorted
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
Ok, so no 900, and no FS waiting on Spiderman, and neither of the Games offered the "unfinished game" when you opened them again..

Well, then the screenshot may prove useful! Not much i can help you with from my end, but like isaid, the Casino's you trust and are loyal to, tend to solve these things in the player's favor, at least in my experience, and the screenshot would at the very least entitle you to the amount shown!

I am confident it will turn out good for you :thumbsup:
 

muziq

Senior Member
MM
Joined
Jan 21, 2013
Location
in your heart
lets hope so

as one of the game is completed i should get my winnings

dont know how the other game will be sorted :(
 
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