Tropezia Palace Casino

[The Viking]

Made a withdrawal on Wednesday and it is still in pending?

Not happy.

wished i had known that an hour ago just signed up took deposit $30 took there 200% bonus and im up to $650 with 1200 still to wager,
are you withdrawing to an ewallet or ?

 

[tanga]

I got paid over £6000 in less than a week. Requested withdrawal Sunday, Docs approved on Tuesday and got paid on Friday through Neteller. Customer support and rep on this forum were very helpful.

 

[jjezebel37]

wished i had known that an hour ago just signed up took deposit $30 took there 200% bonus and im up to $650 with 1200 still to wager,
are you withdrawing to an ewallet or ?

Withdrawing to Skrill. I got an email when i withdrew on Wednesday saying payment would be processed on 20th of Sept.

I do understand that pending is 48 hours but it's well over that now.

 

[jjezebel37]

I got paid over £6000 in less than a week. Requested withdrawal Sunday, Docs approved on Tuesday and got paid on Friday through Neteller. Customer support and rep on this forum were very helpful.

Yes, i understand that but i am already verified and it clearly states pending is 48 hours.

 

[gashon]

Hello everyone,

I just wanted to give you an update that we have lowered our welcome offer bonus wagering requirements from 35 times the bonus + deposit, to 20 times bonus + deposit.

At the same time, the management has miraculously decided to remove the 5 £$€ fee for wire transfers.

So, don't forget... put on your lucky socks!

The web site still shows 35x , can you tell us when this will be updated? I am a bit hesitant to make that first deposit until your T&C clearly show this.

 

[The Viking]

i sure hope they payout fast as i will for sure be there again if so like the fact that i can play my fav games on Rivals, MGS and Netent all on same place

 

[luckysox]

Hi jjezebel37!

I will find out why. Have you received any communication from the payments team? Using a new payment method?
Let me ask and I will reply to you in PM shortly.

 

[luckysox]

The web site still shows 35x , can you tell us when this will be updated? I am a bit hesitant to make that first deposit until your T&C clearly show this.

Good morning!

The content on the site will be updated with a next soft release, should be within the next few days. However, the bonus has already been adjusted technically to the new wagering requirements.
You can go ahead without any worries or if you would like, I can message you once the content itself is also updated?

This was supposed to change all at the same time but we kind of expedited the technical part faster as the players here were really pushing for it.
Cheers!

 

[aceking123]

hi lucky , ive got a question for you as your cs called me the other day , im finding it very hard to send in paper document in regards bill on my address , i get maybe two a year via my home address as mostly all bills or paperless ( internet ), is there any other way of updating id docs ? ive sent in driver licence thats all fine & suggested to your cs about sending in a screen shot from neteller account as i update but seems they havnt bothered chasing it up , so i havnt been in this was all done before i made a deposit last week ? ? hence i cannot get the account verified because of missing home paper bill .

 

[luckysox]

hi lucky , ive got a question for you as your cs called me the other day , im finding it very hard to send in paper document in regards bill on my address , i get maybe two a year via my home address as mostly all bills or paperless ( internet ), is there any other way of updating id docs ? ive sent in driver licence thats all fine & suggested to your cs about sending in a screen shot from neteller account as i update but seems they havnt bothered chasing it up , so i havnt been in this was all done before i made a deposit last week ? ? hence i cannot get the account verified because of missing home paper bill .

Good morning Mr. Jones!

Ok, so I will be as detailed about this as I know, but please do not lynch me in case I am not 100% correct - I am not officially trained for fraud and payment processing, however I do have some knowledge.

To verify your identity, you do need to send in your identification, proof that you own the account in question, and proof of address.

To verify your address you need to send in a letter from a governmental institution or a utility bill. Neither can be more than three months old. Some casinos will accept bank statements and mobile bills, however, this is not official as the requirements/security checks to open a bank account or get a mobile number are not the same as for utility and for governmental purpose.

Electronic utility bills work just fine, I used to live in the UK and received my electricity bill, water bill, TV license and phone bill via email/online statement. In this case, send in the PDF of one of the above and I think that should be sufficient.

From what I understand, you have send in your driver's license and asked if the Neteller screenshot will be enough? I would advise you that you do send in the Neteller screenshot with your name and the account number/email clearly visible (you can hide your transaction and balance details if you want) plus a utility bill or a letter from a governmental institution. This should do the trick!

We do have a lot of transactions to process and the fraud team is short two people last+this week, maybe that is why they did not get back to you on the question about the screenshot. By the way, did you receive an email explaining what is needed from you to verify the account/identity? Last time I checked the email content it was quite ok, should I revisit to see if it is clear enough?

Hope this helps!

 

[aceking123]

Good morning Mr. Jones!

Ok, so I will be as detailed about this as I know, but please do not lynch me in case I am not 100% correct - I am not officially trained for fraud and payment processing, however I do have some knowledge.

To verify your identity, you do need to send in your identification, proof that you own the account in question, and proof of address.

To verify your address you need to send in a letter from a governmental institution or a utility bill. Neither can be more than three months old. Some casinos will accept bank statements and mobile bills, however, this is not official as the requirements/security checks to open a bank account or get a mobile number are not the same as for utility and for governmental purpose.

Electronic utility bills work just fine, I used to live in the UK and received my electricity bill, water bill, TV license and phone bill via email/online statement. In this case, send in the PDF of one of the above and I think that should be sufficient.

From what I understand, you have send in your driver's license and asked if the Neteller screenshot will be enough? I would advise you that you do send in the Neteller screenshot with your name and the account number/email clearly visible (you can hide your transaction and balance details if you want) plus a utility bill or a letter from a governmental institution. This should do the trick!

We do have a lot of transactions to process and the fraud team is short two people last+this week, maybe that is why they did not get back to you on the question about the screenshot. By the way, did you receive an email explaining what is needed from you to verify the account/identity? Last time I checked the email content it was quite ok, should I revisit to see if it is clear enough?

Hope this helps!

hi thankyou . nope but i did get a telephone call from your casino , informing me about they required a paper bill , the lady was helpful i did suggest about neteller screen shot , anyway she finished by stating i would get a match on my next deposit . to which i told her to send e mail , anyway cut a long story short she did send it but not to my e mail but my mobile phone to which i couldnt understand as it was sent in german lol )

 

[luckysox]

hi thankyou . nope but i did get a telephone call from your casino , informing me about they required a paper bill , the lady was helpful i did suggest about neteller screen shot , anyway she finished by stating i would get a match on my next deposit . to which i told her to send e mail , anyway cut a long story short she did send it but not to my e mail but my mobile phone to which i couldnt understand as it was sent in german lol )

Come on, German is the new black! Get with the program
So funny! Would you please send me a private message with your username or email? I would love to see this.
Cheers!

 

[tanga]

I had a similar problem. I was unable to provide a utility bill because I rent with my friend and he has all the bills in his name, they asked for a bill in his name and his ID and this was enough along with my Passport and bank statement.

 

[The Viking]

I did send my docs Saturday morning even before i started playing, withdrew and was told in the payout mail it would be paid on the 23rd, still havent heard anything about the docs or seen my withdrawal

 

[aceking123]

I did send my docs Saturday morning even before i started playing, withdrew and was told in the payout mail it would be paid on the 23rd, still havent heard anything about the docs or seen my withdrawal

to be honest the doc side of things seems to bit a little slow i sent mine in way before i made any deposit , it had taken around 4 days to get a reply back from them , sent another one yesturday havnt heard back , maybe theyre busy or only work twice a week ) im sure the rep could shed some light on this .

 

[luckysox]

to be honest the doc side of things seems to bit a little slow i sent mine in way before i made any deposit , it had taken around 4 days to get a reply back from them , sent another one yesturday havnt heard back , maybe theyre busy or only work twice a week ) im sure the rep could shed some light on this .

Hey guys, to be honest, two of the people that process the docs and have the final "word" have been both on vacation at the same time. That is why it has been slow with the documents. They are both back tomorrow. Just give them a bit of time to catch up with the workload.

They both had personal reasons for the vacation otherwise we do not practice to send the "owners of a post" on vacation at the same time. We usually have the post covered.

 

[vinylweatherman]

Good morning Mr. Jones!

Ok, so I will be as detailed about this as I know, but please do not lynch me in case I am not 100% correct - I am not officially trained for fraud and payment processing, however I do have some knowledge.

To verify your identity, you do need to send in your identification, proof that you own the account in question, and proof of address.

To verify your address you need to send in a letter from a governmental institution or a utility bill. Neither can be more than three months old. Some casinos will accept bank statements and mobile bills, however, this is not official as the requirements/security checks to open a bank account or get a mobile number are not the same as for utility and for governmental purpose.

Electronic utility bills work just fine, I used to live in the UK and received my electricity bill, water bill, TV license and phone bill via email/online statement. In this case, send in the PDF of one of the above and I think that should be sufficient.

From what I understand, you have send in your driver's license and asked if the Neteller screenshot will be enough? I would advise you that you do send in the Neteller screenshot with your name and the account number/email clearly visible (you can hide your transaction and balance details if you want) plus a utility bill or a letter from a governmental institution. This should do the trick!

We do have a lot of transactions to process and the fraud team is short two people last+this week, maybe that is why they did not get back to you on the question about the screenshot. By the way, did you receive an email explaining what is needed from you to verify the account/identity? Last time I checked the email content it was quite ok, should I revisit to see if it is clear enough?

Hope this helps!

The security for a utility account greater than for a bank account

I am pretty sure it's the other way around. EVERYONE has the basic utilities (it's not a third world country), but many people can't pass KYC to get a proper bank account, and we have the "basic bank account" scheme to cover these people so that government can pay their benefits direct, due to the old Giro system having been discontinued.

All a utility company worries about is getting their money for whatever is used. A bank has to worry about money laundering, as well as getting back the money it lends on overdrafts and cards.

Many people who rent pay towards a "household" set of utility bills, usually in the name of a landlord or nominated tenant. The only people guaranteed to have a utility bill in their name are those who live alone, and own (or have on mortgage) their own property.

Every adult will also receive letters from the government, but unlike bills, they are not regular. Most tend to arrive around the change of the tax year, and many would be in the name of the person involved, rather than some nominated head of household. Those quoting the national insurance number along with the name and address of the person should be the most reliable of all, although players are likely to be reluctant to send these in. The tax coding notice and P60 would be two government letters that always go to a named individual, and tie them to their national insurance number as well as street address. They are always paper documents, posted to the person in question.

Not all casinos accept the validity of PDF utility bills, yet it is government environmental policy that lies behind the shift from paper bills to internet statements, so it's only going one way as far as casino KYC is concerned. The utility companies have to meet certain targets, and face penalties for failing to do so. Switching customers to internet only billing is one way of moving towards the targets, and a carrot and stick approach is being used, with more emphasis on the stick recently (customers are now being "fined" far more than the actual production cost for refusing to ditch their paper bills, the intent of this "stick" being to drive those who resist to cave in and accept paperless billing).

The UK authorities are tending to lean heavily on businesses that get "anal" about their KYC to the extent that the average citizen has a struggle to comply. The banks have already had fires lit under their asses about this, one such fire resulting in the banks getting their fingers burned and forced into operating the government's "basic bank account" scheme in order for the policy of phasing out cash payments of benefits and pensions to go ahead.

With Tropezia OK with internet utility bills, this is something to advertise as a selling point, rather than something buried in the banking pages. There are many players who face the worry of their chosen casino giving them trouble over their internet utility bills, so knowing from the start that this would not be a problem at Tropezia should steer such players their way.

 

[aceking123]

hi , yer i understand you vinyl , my main problem is i just dont get enough paper bills , im lucky if i get two a year, council tax & tax thats it , my insurance & all over stuff all done via internet i get e mails from them in regards to bill payments

ive sent in old tax form, drivers licence & screen shot of money sent from my neteller account , i could ask one of the companys to send out a paper bill which could take up to four weeks ,but realy shouldnt have too considering there enough sent there already to pass KYC .

 

[luckysox]

The security for a utility account greater than for a bank account

I am pretty sure it's the other way around. EVERYONE has the basic utilities (it's not a third world country), but many people can't pass KYC to get a proper bank account, and we have the "basic bank account" scheme to cover these people so that government can pay their benefits direct, due to the old Giro system having been discontinued.

All a utility company worries about is getting their money for whatever is used. A bank has to worry about money laundering, as well as getting back the money it lends on overdrafts and cards.

Many people who rent pay towards a "household" set of utility bills, usually in the name of a landlord or nominated tenant. The only people guaranteed to have a utility bill in their name are those who live alone, and own (or have on mortgage) their own property.

Every adult will also receive letters from the government, but unlike bills, they are not regular. Most tend to arrive around the change of the tax year, and many would be in the name of the person involved, rather than some nominated head of household. Those quoting the national insurance number along with the name and address of the person should be the most reliable of all, although players are likely to be reluctant to send these in. The tax coding notice and P60 would be two government letters that always go to a named individual, and tie them to their national insurance number as well as street address. They are always paper documents, posted to the person in question.

Not all casinos accept the validity of PDF utility bills, yet it is government environmental policy that lies behind the shift from paper bills to internet statements, so it's only going one way as far as casino KYC is concerned. The utility companies have to meet certain targets, and face penalties for failing to do so. Switching customers to internet only billing is one way of moving towards the targets, and a carrot and stick approach is being used, with more emphasis on the stick recently (customers are now being "fined" far more than the actual production cost for refusing to ditch their paper bills, the intent of this "stick" being to drive those who resist to cave in and accept paperless billing).

The UK authorities are tending to lean heavily on businesses that get "anal" about their KYC to the extent that the average citizen has a struggle to comply. The banks have already had fires lit under their asses about this, one such fire resulting in the banks getting their fingers burned and forced into operating the government's "basic bank account" scheme in order for the policy of phasing out cash payments of benefits and pensions to go ahead.

With Tropezia OK with internet utility bills, this is something to advertise as a selling point, rather than something buried in the banking pages. There are many players who face the worry of their chosen casino giving them trouble over their internet utility bills, so knowing from the start that this would not be a problem at Tropezia should steer such players their way.

Thank you for the extra info. I know that if you move, you will not receive the utility bills any longer, but you still can receive your bank statements electronically - so, the bank statements are not always as accurate as your utility bills. But I am just speaking generally as these things and decisions are best left to the staff that is trained for this in the Payments and Fraud Department.
Cheers!

 

[The Viking]

Also having a nightmare veryfing my account ? did send the usual last week, neteller sreenie, driver l, and my last paytub, this is what works for my last 99% of casinos,
got a mail this morning were they want back of my driver l, why all it says there is what vehicles i am aloud to drive and more bills with address on it. So they got bank statement and the back of my DL, still not good need more bills so now they got a 2 more notes one from my pension savings that i pay into and one from and oil stadion here, so lets cross fingers
I dont get phone bills as i got this number were you fill up and gas and oil is on missus name and go to the bank anyway we dont see them.
i think all this is a tad to much.

 

[vinylweatherman]

Thank you for the extra info. I know that if you move, you will not receive the utility bills any longer, but you still can receive your bank statements electronically - so, the bank statements are not always as accurate as your utility bills. But I am just speaking generally as these things and decisions are best left to the staff that is trained for this in the Payments and Fraud Department.
Cheers!

What

They had better be, it's my money

It's the utility bills that tend to drift due to the use of estimated readings etc.

However, the whole lot is becoming increasingly electronic only. Just recently I have been notified by my phone company that they have unilaterally decided that I am no longer going to receive the paper bill, followed shortly by being told the same from Santander. That's TWO former KYC documents that have vanished from my available portfolio in a couple of months.

It's still possible to order some "one off" postal statements, but these can take a couple of weeks to arrive, rather than being routinely available in order to respond to a KYC request.

This is a big hurdle for players thinking of trying somewhere new, as often a casino they have played at for years will not cause undue hassle over the changes. This will make it harder for a new operator to attract business from players who already play, and the main reason they may still attract "newbies" is because they are yet to find out what a problem eBilling can be during KYC checks.

There is a REAL push from the UK government to move almost everything to the internet. Tax returns can be submitted online, and now certain types of tax return can ONLY be filed online. The new "universal credit" system to replace existing benefits will also be an "online only" application service, although there is considerable opposition, with the danger that a broadband connection will become an "essential service" just like water and energy, and thus limit the freedoms of providers to just cut people off who are too poor to pay, as well as require the service to be rolled out to ALL UK properties, however uneconomic this may be.

I expect the main critic of this drive to eBilling will be the newly privatised Royal Mail. They have already tried to revive the lost art of sending a letter rather than an email, because they are selling fewer stamps now.


What annoys me is the whole damn thing is a sham. We save a few paper bills each month in order to "save the trees", yet the paper saved is simply diverted to hosting ever greater quantities of "junk mail", so rather than using less paper, as a whole there is MORE paper than ever being used.

Now, if junk mail from our utility provider will do for KYC, then it isn't really going to be a problem in the longer term. It's possible that no one has actually tried to find out if this kind of letter from your provider will do, as it would have the same value in terms of showing your name and street address. The only thing it wouldn't show is the bill you ran up last month, but casinos are always telling us they are not interested in this level of "personal information" in any case.

 

[Nifty29]

Also having a nightmare veryfing my account ? did send the usual last week, neteller sreenie, driver l, and my last paytub, this is what works for my last 99% of casinos,
got a mail this morning were they want back of my driver l, why all it says there is what vehicles i am aloud to drive and more bills with address on it. So they got bank statement and the back of my DL, still not good need more bills so now they got a 2 more notes one from my pension savings that i pay into and one from and oil stadion here, so lets cross fingers
I dont get phone bills as i got this number were you fill up and gas and oil is on missus name and go to the bank anyway we dont see them.
i think all this is a tad to much.

I'd say this is ridiculous.

I would contact the rep via PM.

 

[dionysus]

If I have casinos telling me now they will only accept paper bills, I'm screwed - my banking is all done online, my rent comes with electric/heat/water included, and my cell phone bill comes to my email - I really get zero mail. I just send screenshots of my Skrill payment to the casino as address proof and photo ID. If I sign up now anywhere, where I live, I'd never be able to produce a scanned copy of a utility bill - I don't have any. It must be a nightmare these days for people who rent or have hubbies/wives/roomies who get bills in their name. Granted, most places I've previously signed with, I got bills then. Now, it's all online or non-existent

 

[mattsgame]

Thank you for the extra info. I know that if you move, you will not receive the utility bills any longer, but you still can receive your bank statements electronically - so, the bank statements are not always as accurate as your utility bills. But I am just speaking generally as these things and decisions are best left to the staff that is trained for this in the Payments and Fraud Department.
Cheers!

Casinos really need to get with the times. All bills are received electronically these days, I don't think I get one paper bill at all. In fact here in Aus we can now see our bills via our banking accounts without even seeing a paper bill at all from the actual utility company.

More info

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[luckysox]

Also having a nightmare veryfing my account ? did send the usual last week, neteller sreenie, driver l, and my last paytub, this is what works for my last 99% of casinos,
got a mail this morning were they want back of my driver l, why all it says there is what vehicles i am aloud to drive and more bills with address on it. So they got bank statement and the back of my DL, still not good need more bills so now they got a 2 more notes one from my pension savings that i pay into and one from and oil stadion here, so lets cross fingers
I dont get phone bills as i got this number were you fill up and gas and oil is on missus name and go to the bank anyway we dont see them.
i think all this is a tad to much.

Good morning The Viking!
if you would like, please PM me your username or email and I will be more than happy to look into it. Hope I can help.
Cheers!

 

[luckysox]

What

They had better be, it's my money

It's the utility bills that tend to drift due to the use of estimated readings etc.

However, the whole lot is becoming increasingly electronic only. Just recently I have been notified by my phone company that they have unilaterally decided that I am no longer going to receive the paper bill, followed shortly by being told the same from Santander. That's TWO former KYC documents that have vanished from my available portfolio in a couple of months.

It's still possible to order some "one off" postal statements, but these can take a couple of weeks to arrive, rather than being routinely available in order to respond to a KYC request.

This is a big hurdle for players thinking of trying somewhere new, as often a casino they have played at for years will not cause undue hassle over the changes. This will make it harder for a new operator to attract business from players who already play, and the main reason they may still attract "newbies" is because they are yet to find out what a problem eBilling can be during KYC checks.

There is a REAL push from the UK government to move almost everything to the internet. Tax returns can be submitted online, and now certain types of tax return can ONLY be filed online. The new "universal credit" system to replace existing benefits will also be an "online only" application service, although there is considerable opposition, with the danger that a broadband connection will become an "essential service" just like water and energy, and thus limit the freedoms of providers to just cut people off who are too poor to pay, as well as require the service to be rolled out to ALL UK properties, however uneconomic this may be.

I expect the main critic of this drive to eBilling will be the newly privatised Royal Mail. They have already tried to revive the lost art of sending a letter rather than an email, because they are selling fewer stamps now.


What annoys me is the whole damn thing is a sham. We save a few paper bills each month in order to "save the trees", yet the paper saved is simply diverted to hosting ever greater quantities of "junk mail", so rather than using less paper, as a whole there is MORE paper than ever being used.

Now, if junk mail from our utility provider will do for KYC, then it isn't really going to be a problem in the longer term. It's possible that no one has actually tried to find out if this kind of letter from your provider will do, as it would have the same value in terms of showing your name and street address. The only thing it wouldn't show is the bill you ran up last month, but casinos are always telling us they are not interested in this level of "personal information" in any case.

HI vinylweatherman!
I am not sure why you think this way, any time a statement becomes paperless, it is still available online in a PDF format. Even easier to download and send to a casino than to find a scanner to scan it in and send it! - Or to take a picture and get it refused because it's blurry, a corner of the page is missing, or they say it is not large enough to read, or for whatever reason they want to make up

I like the paperless billing as I find it much easier to deal with then saving paper statements and documents in some drawer that turns into its own ecosystem
But I do add all emails to my "safe sender list" and create an email filter for all the companies that send me bills, so they end up nicely in the Bills folder in my inbox. That way I make sure I don't have to spend time looking through all the junk mail.

 

[luckysox]

If I have casinos telling me now they will only accept paper bills, I'm screwed - my banking is all done online, my rent comes with electric/heat/water included, and my cell phone bill comes to my email - I really get zero mail. I just send screenshots of my Skrill payment to the casino as address proof and photo ID. If I sign up now anywhere, where I live, I'd never be able to produce a scanned copy of a utility bill - I don't have any. It must be a nightmare these days for people who rent or have hubbies/wives/roomies who get bills in their name. Granted, most places I've previously signed with, I got bills then. Now, it's all online or non-existent

But ebill statements are completely acceptable, they need to be sent in as a PDF that you download.

 

[vinylweatherman]

HI vinylweatherman!
I am not sure why you think this way, any time a statement becomes paperless, it is still available online in a PDF format. Even easier to download and send to a casino than to find a scanner to scan it in and send it! - Or to take a picture and get it refused because it's blurry, a corner of the page is missing, or they say it is not large enough to read, or for whatever reason they want to make up

I like the paperless billing as I find it much easier to deal with then saving paper statements and documents in some drawer that turns into its own ecosystem
But I do add all emails to my "safe sender list" and create an email filter for all the companies that send me bills, so they end up nicely in the Bills folder in my inbox. That way I make sure I don't have to spend time looking through all the junk mail.

Whilst you are OK with this, some casinos are not, routinely rejecting the PDF as it is obviously something that has been downloaded from the internet. They then insist it is scanned from a physical paper copy, where there are 4 physical corners present on the scan.

Of course, they fail to appreciate that a PDF can be printed by the player on their own printer, and then scanned from the physical piece of paper, and the casino has no way of telling that it has been home printed, rather than remotely printed by the utility provider and posted out.

Not all online accounts provide the PDF though. Cahoot and Santander banks do not do so, neither do Lloyds, nor First Direct. Here, it's the transactions that can be downloaded as "Excel CSV" format, straight csv text format, or possibly an alternate format such as Quicken. Credit card accounts are far more likely to have both a downloadable transaction list and the actual PDF of the paper statement.

If it became industry standard that the PDF statement was OK, then this would be a much lesser problem than it appears to be now.

It does of course mean that Tropezia Palace has an advantage over the rest in that here we have a clear statement that downloading the PDF of the paperless utility bill and sending it is OK.

However, this STILL does not address the issue of players who rent a property and have utilities inclusive to the payments to the landlord, nor those who live in a house, but are not it's "head of household" in terms of who is legally liable for household bills such as energy and water.

 

[The Viking]

Documents cleared, and Payment received.

 

[Booo73]

I've made a few deposit recently and I definitely have to give their support a huge thumbs up. Incredibly helpful and professional

 

[irmster]

still haven't had the £150 shortfall in my withdrawal (as a result of the casino paying GBP in Euros) made up - as promised several times.

Rep is helpful but shouldn't make promises and then not deliver.

 

[luckysox]

still haven't had the £150 shortfall in my withdrawal (as a result of the casino paying GBP in Euros) made up - as promised several times.

Rep is helpful but shouldn't make promises and then not deliver.

Hey irmster!!!
I completely forgot about it as the note is no longer on my desk - sorry about that, time just passed and it slipped my mind. Looking through the thread now I see that you also made a comment about this on August the 16th and I did not pick up on it - never got an email notification of that post, otherwise I would have taken care of it by now.

Arranging the details now, you will receive the difference. Do you want the money wired to you or do you want real money in your account (not bonus money). PM me and let me know.
Cheers!

 

[luckysox]

.

I have had a lot of contact with some of the people involved with Tropezia Palace. Nice people.

Great selection of games as well + they are just about to add NetEnt as well (unless they have not done it already).

But they are practicing a 2 days obligatory pending time on withdrawals + withdrawals are not being processed during the weekend (at least this was the case back in May).

So you may need to wait quite many days if you for example cash out on Wednesday or Thursday.

This is also why I do not play there, nor recommend them.

But they should be a safe alternative if you are cool with their, in my opinion, slow payouts.

Hi rainmaker,
I just thought I follow up with you and let you know that we do flush withdrawals. Just contact the support and let them know.
Cheers!