Tropezia Palace Casino

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

I have had a lot of contact with some of the people involved with Tropezia Palace. Nice people.

Great selection of games as well + they are just about to add NetEnt as well (unless they have not done it already).

But they are practicing a 2 days obligatory pending time on withdrawals + withdrawals are not being processed during the weekend (at least this was the case back in May).

So you may need to wait quite many days if you for example cash out on Wednesday or Thursday.

This is also why I do not play there, nor recommend them.

But they should be a safe alternative if you are cool with their, in my opinion, slow payouts.
 

peezo13

Dormant Account
PABnonaccred
Joined
Jan 3, 2012
Location
Scotland
.

I have had a lot of contact with some of the people involved with Tropezia Palace. Nice people.

Great selection of games as well + they are just about to add NetEnt as well (unless they have not done it already).

But they are practicing a 2 days obligatory pending time on withdrawals + withdrawals are not being processed during the weekend (at least this was the case back in May).

So you may need to wait quite many days if you for example cash out on Wednesday or Thursday.

This is also why I do not play there, nor recommend them.

But they should be a safe alternative if you are cool with their, in my opinion, slow payouts.

Thanks Rainmaker! I may give them a shot at some point
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
Manual flushing has just been implemented by the way but I think it is only during working hours at the moment. I tested TP extensively and in general found it fine. Cashouts were quick after you are past the 48hr thing. Got a few Error 2's on the MG games but that seems quite common on the Microgaming Flash implentations these days.

Would suggest signing up to play in Euros at the moment - there seems to be a currency exchange issue on withdrawals that they are aware of and are looking into. In my case they have said they will alywas make good but it looks like payments are made in Euros so your bank/credit card company may reduce it. They said they will have this fixed soon.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Manual flushing has just been implemented by the way but I think it is only during working hours at the moment. I tested TP extensively and in general found it fine. Cashouts were quick after you are past the 48hr thing. Got a few Error 2's on the MG games but that seems quite common on the Microgaming Flash implentations these days.

Would suggest signing up to play in Euros at the moment - there seems to be a currency exchange issue on withdrawals that they are aware of and are looking into. In my case they have said they will alywas make good but it looks like payments are made in Euros so your bank/credit card company may reduce it. They said they will have this fixed soon.


Yeah, I asked live chat earlier today and they confirmed that flushing was possible. But as you suggested - only when their financial department is available.

And as they told me:

"they are not working today".

They may be paying out quickly if your pending period ends early in the week, but a cash out on for example Wednesday evening may not be processed until Monday (if they still do not process payments during the weekend, which was the case in May).

Up to 5 days is quite terrible when you can play the same games in other casinos and be paid almost instantly.
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
Pretty confident these guys will turn out good myself. I've known a couple of them through the industry for some time and they are among the good guys imo :thumbsup:
 

irmster

Non-Gambler
PABnononaccred
Joined
May 5, 2010
Location
UK
I've submitted my first withdrawal with them. 2 day pending period and then we'll see how it goes. Was only given option for a bank transfer rather than credit back to card. £5 fee. There was nothing about the payment being made in euros - I hope not as that incurs a 3% charge + the usual exchange rate loss.

Support seem to be very friendly and helpful thus far and the site has a great choice of games, including Rival slots. Had a few issues with MG slots loading, but that seems to be par for the course these days on flash sites.

Assuming all goes well, I will definitely carry on playing here given their vast choice of games and the fact you can play Rival slots without (hopefully) the usual Rival issues.
 

irmster

Non-Gambler
PABnononaccred
Joined
May 5, 2010
Location
UK
Manual flushing has just been implemented by the way but I think it is only during working hours at the moment. .

I have requested a manual flush, which they said they were happy to do after I sent in documents. Sent them in this morning, but was just told finance haven't had time to review them. You also can't deposit while a withdrawal is being processed. Anyway, no problems - pending period ends tomorrow and I am not reversing!
 

irmster

Non-Gambler
PABnononaccred
Joined
May 5, 2010
Location
UK
Nearly very good from Tropezia.

Requested a withdrawal Monday night - and including verification of documents, the funds have arrived in my account this evening (Wednesday). Excellent. They didn't even keep to their own 48 hour pending period - so a big thumbs up on that count.

The only issue is they paid me in Euros, even though my casino account is in £ and they took deposits in £, and the actual amount in my account is £150 less than I withdrew (well £145 as they make a £5 charge). The SUB appears to be cashable, so I don't think it's that.

I have emailed them about this and we'll see what happens - but subject to them sorting out their currency issues, they are def worth a try (unless you register in Euros, then there is not problem).
 

luckysox

Karjala Kasino Rep
Joined
Feb 18, 2013
Location
Europe
Nearly very good from Tropezia.

Requested a withdrawal Monday night - and including verification of documents, the funds have arrived in my account this evening (Wednesday). Excellent. They didn't even keep to their own 48 hour pending period - so a big thumbs up on that count.

The only issue is they paid me in Euros, even though my casino account is in £ and they took deposits in £, and the actual amount in my account is £150 less than I withdrew (well £145 as they make a £5 charge). The SUB appears to be cashable, so I don't think it's that.

I have emailed them about this and we'll see what happens - but subject to them sorting out their currency issues, they are def worth a try (unless you register in Euros, then there is not problem).

Hi irmster!
if you would PM me your username or email, I can notify the Finance department tomorrow and we will offset the difference. Really sorry about that, we are currently updating our banking structure and soon new local GBP accounts will be in place for faster (and completely accurate) transfers. :)

If anyone else happens to have similar issue, please let me know or simply contact our support.
We do pay attention, so your feedback is welcome.

By the way irmster, welcome and I hope you enjoy your stay! Don't forget to put on your lucky socks :thumbsup:

Cheers!
luckysox
 

Blathaon

Senior Member
Joined
Oct 17, 2011
Location
Norway
I would like to share what my first experience with Tropezia Palace was like.

I signed up there yesterday, After signing up i got a pop-up with a NDB offer for 20€ , you had to give your cell phone number and then enter a code they send you.
Well you don't get the NDB automatically , after entering the code you are asked to claim it via live chat or email.

Then i got to the main page, this is when it all kicked off. Immediately a chat window opens, I just closed it down as i had no interest in chatting. Problem is this doesn't work, it just opens again, you can't actually get rid of it.

So i kept closing it while trying to enter my details to make a deposit with Skrill, the deposit failed with some error message. So now i thought i might as well ask the chat rep if there was a problem with skrill. Told me to try again later as Skrill seemed to be having some issues.

I came back an hour or so later, logged in and immediately the chat window opens, i kept closing it while yet again trying to make a deposit, i had to just close down the entire site 2 times since it was impossible to enter my details while fighting the chat window.

Mind you no one actually wrote anything in the chat window, it just pops up and then takes over, so whatever you were typing now goes in there instead.

After closing the damn chat window about 20+times, i finally succeeded in making a deposit. Funnily enough immediately after having made the deposit the chat window stops popping up.
Coincidence? Me thinks not.

I was now ready to play, started with some NextGen slots that i hadn't tried before, These all seemed to work fine.

Then after a while i went to try the Rival slots, ridiculously long spins, i don't know if this is a problem on Rival's end or with Tropezia Palace.
Either way it took all the fun out of it.

I played the rest of my deposit there this morning, same problem again with Rival slots, long spins.



So a pretty bad first impression, unless the Rival lag is fixed i don't think i will play there again.
And if i do play there again and that ridiculous chat window pops up, then i will just leave. :mad:

Also it's worth mentioning that their bonuses has WR of 35x D+B(not worth it IMO)
And they have a Minimum Withdrawal limit of 100€ (this is in general not just when on a bonus)

i have not had a chance to cash out so i can't say anything about that, but if they really have a 48Hour pending period then that is pretty bad.


If as Bryan say they are pending Baptism by Fire, then i would suggest they at least change their approach to the chat window, this is something that really pisses me off. You have a big Help button at right side of the screen, no need to hassle me, if i need help i will click it. Don't annoy your customers.


And whatever is going on with the Rival slots needs fixing,
The 100€ Minimum withdrawal limit might be a deal breaker for some.
And 48hour pending is pretty poor.
 

luckysox

Karjala Kasino Rep
Joined
Feb 18, 2013
Location
Europe
I would like to share what my first experience with Tropezia Palace was like.

I signed up there yesterday, After signing up i got a pop-up with a NDB offer for 20€ , you had to give your cell phone number and then enter a code they send you.
Well you don't get the NDB automatically , after entering the code you are asked to claim it via live chat or email.

Then i got to the main page, this is when it all kicked off. Immediately a chat window opens, I just closed it down as i had no interest in chatting. Problem is this doesn't work, it just opens again, you can't actually get rid of it.

So i kept closing it while trying to enter my details to make a deposit with Skrill, the deposit failed with some error message. So now i thought i might as well ask the chat rep if there was a problem with skrill. Told me to try again later as Skrill seemed to be having some issues.

I came back an hour or so later, logged in and immediately the chat window opens, i kept closing it while yet again trying to make a deposit, i had to just close down the entire site 2 times since it was impossible to enter my details while fighting the chat window.

Mind you no one actually wrote anything in the chat window, it just pops up and then takes over, so whatever you were typing now goes in there instead.

After closing the damn chat window about 20+times, i finally succeeded in making a deposit. Funnily enough immediately after having made the deposit the chat window stops popping up.
Coincidence? Me thinks not.

I was now ready to play, started with some NextGen slots that i hadn't tried before, These all seemed to work fine.

Then after a while i went to try the Rival slots, ridiculously long spins, i don't know if this is a problem on Rival's end or with Tropezia Palace.
Either way it took all the fun out of it.

I played the rest of my deposit there this morning, same problem again with Rival slots, long spins.



So a pretty bad first impression, unless the Rival lag is fixed i don't think i will play there again.
And if i do play there again and that ridiculous chat window pops up, then i will just leave. :mad:

Also it's worth mentioning that their bonuses has WR of 35x D+B(not worth it IMO)
And they have a Minimum Withdrawal limit of 100€ (this is in general not just when on a bonus)

i have not had a chance to cash out so i can't say anything about that, but if they really have a 48Hour pending period then that is pretty bad.


If as Bryan say they are pending Baptism by Fire, then i would suggest they at least change their approach to the chat window, this is something that really pisses me off. You have a big Help button at right side of the screen, no need to hassle me, if i need help i will click it. Don't annoy your customers.


And whatever is going on with the Rival slots needs fixing,
The 100€ Minimum withdrawal limit might be a deal breaker for some.
And 48hour pending is pretty poor.


Hi Blathaon,
Wow - I am surprised that you had this horrible issue with the chat. Your feedback went straight to the lead tech few minutes ago, we are looking into it.
I just asked the support team if they have had complaints about the chat window and last time anyone complained was about a month ago and they were on Internet Explorer. It was only one complaint back then.
Let me get some answers about your feedback and I will get back to you with an update.
Cheers!
Luckysox
 

Blathaon

Senior Member
Joined
Oct 17, 2011
Location
Norway
Hi Blathaon,
Wow - I am surprised that you had this horrible issue with the chat. Your feedback went straight to the lead tech few minutes ago, we are looking into it.
I just asked the support team if they have had complaints about the chat window and last time anyone complained was about a month ago and they were on Internet Explorer. It was only one complaint back then.
Let me get some answers about your feedback and I will get back to you with an update.
Cheers!
Luckysox

Hi, it was utterly ridiculous, it just kept popping up.

I'm using the latest version of chrome 27.0.1453.116, so there shouldn't be any problem with my browser. Good to hear that this chat thing was not intended to work like it did.
 

irmster

Non-Gambler
PABnononaccred
Joined
May 5, 2010
Location
UK
chat only popped up the first time I played - not after that.

The site has one or 2 issues to address which they are aware of - but quick no hassle payments and the ability to flush to avoid the 48 pending time is a def plus for me.
 

threescatters

Dormant account
PABnonaccred
Joined
Dec 15, 2009
Location
UK
"Unlike various promotions on other online casinos, the terms of our bonuses are clear and easy to understand. There are no hidden requirements on the part of the player to access any of our bonuses; your free casino chips will be placed directly into your Tropezia Palace account. These chips are yours to use on the Tropezia Palace site but cannot be withdrawn from your account. Of course, any amounts won using the free bonus can be withdrawn. We’re very confident that this is the fairest policy you will find on the Internet. "

Very good but when I click on "click here" to see bonus terms and conditions I just get a black X come up. Nothing appears, no matter which browser I use. Whats going on?

Also "Please note that it may take up to 24 hours before any bonus reaches your account.". Really? That sucks.
 

luckysox

Karjala Kasino Rep
Joined
Feb 18, 2013
Location
Europe
"Unlike various promotions on other online casinos, the terms of our bonuses are clear and easy to understand. There are no hidden requirements on the part of the player to access any of our bonuses; your free casino chips will be placed directly into your Tropezia Palace account. These chips are yours to use on the Tropezia Palace site but cannot be withdrawn from your account. Of course, any amounts won using the free bonus can be withdrawn. We’re very confident that this is the fairest policy you will find on the Internet. "

Very good but when I click on "click here" to see bonus terms and conditions I just get a black X come up. Nothing appears, no matter which browser I use. Whats going on?

Also "Please note that it may take up to 24 hours before any bonus reaches your account.". Really? That sucks.

Hi threescatters!
thank you for pointing that out, will get the popup fixed or direct the link to the appropriate section in the T&Cs with the bonus terms.

Also, the bonuses are instant and automatic but that statement has hanged around for a while. I think it was put there to scare off bonus abusers :)

Cheers!
Luckysox
 

irmster

Non-Gambler
PABnononaccred
Joined
May 5, 2010
Location
UK
luckysox - it says you can set limits using the '‘Manage your Budget’ tool' - but I can't find the link anywhere. Where is it?
 

threescatters

Dormant account
PABnonaccred
Joined
Dec 15, 2009
Location
UK
Hi threescatters!
thank you for pointing that out, will get the popup fixed or direct the link to the appropriate section in the T&Cs with the bonus terms.

Luckysox

Thanks, could you paste the terms in here or provide a direct link in the meantime? Would really like to try you out if you are having a baptism of fire but obviously I am not agreeing to terms I cannot even read!
 

irmster

Non-Gambler
PABnononaccred
Joined
May 5, 2010
Location
UK
Thanks, could you paste the terms in here or provide a direct link in the meantime? Would really like to try you out if you are having a baptism of fire but obviously I am not agreeing to terms I cannot even read!

You will find the bonus terms in the terms and conditions. I had the same issue with the empty link, but found them listed in the general terms.
 

luckysox

Karjala Kasino Rep
Joined
Feb 18, 2013
Location
Europe
luckysox - it says you can set limits using the '‘Manage your Budget’ tool' - but I can't find the link anywhere. Where is it?

You were not supposed to see that yet! It is going live in our next release. Allow me to update you once it's live.
 

luckysox

Karjala Kasino Rep
Joined
Feb 18, 2013
Location
Europe
Thanks, could you paste the terms in here or provide a direct link in the meantime? Would really like to try you out if you are having a baptism of fire but obviously I am not agreeing to terms I cannot even read!

Pasting the terms here makes it messy and uneasy to read, so here is a summary and a link to the full T&Cs, please see section 58 that is related to bonuses.

The welcome bonus offer is valid for new customers, only one offer per customer from the same household, or with same IP, email address, phone number or computer.

200% offer up to 200 Euro, GBP, USD, CAD or AUD applies to Australia, Austria, Canada, Finland, Germany, Ireland, Iceland, Netherlands, New Zealand, Norway, United Kingdom and Sweden.

There is also a 100% offer for some selected countries.

Wagering requirements are 35 times the deposit+bonus prior to making a withdrawal.

Games percentage of your bet that counts towards Wagering Requirements:
Slots, Keno 100%
Blackjack, Roulette, Poker, Video Poker, Table Games, Scratch Card 20%

You do not have permission to view link Log in or register now.


Hope this helps!
 

threescatters

Dormant account
PABnonaccred
Joined
Dec 15, 2009
Location
UK
I signed up to have a go, love the rival games. They were a bit slow but they did work fine.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Pasting the terms here makes it messy and uneasy to read, so here is a summary and a link to the full T&Cs, please see section 58 that is related to bonuses.

The welcome bonus offer is valid for new customers, only one offer per customer from the same household, or with same IP, email address, phone number or computer.

200% offer up to 200 Euro, GBP, USD, CAD or AUD applies to Australia, Austria, Canada, Finland, Germany, Ireland, Iceland, Netherlands, New Zealand, Norway, United Kingdom and Sweden.

There is also a 100% offer for some selected countries.

Wagering requirements are 35 times the deposit+bonus prior to making a withdrawal.

Games percentage of your bet that counts towards Wagering Requirements:
Slots, Keno 100%
Blackjack, Roulette, Poker, Video Poker, Table Games, Scratch Card 20%

You do not have permission to view link Log in or register now.


Hope this helps!

So, in other words deposit £100 and total WR is £10,500???
I suppose it sounds better than WR= 52.5 x bonus.

Good luck to those who take it - you'll be there a long time:)
 

luckysox

Karjala Kasino Rep
Joined
Feb 18, 2013
Location
Europe
Hi, it was utterly ridiculous, it just kept popping up.

I'm using the latest version of chrome 27.0.1453.116, so there shouldn't be any problem with my browser. Good to hear that this chat thing was not intended to work like it did.


Hi Blathaon,
the bug with the chat window was detected on your account and has been fixed. There was a conflict in the script that keeps the chat open if you switch pages or games, that is why it was poping up for you. Normally, this is not the case and you were the first to report this problem.

Also, we have been looking into Rival games for two days and have talked to their tech who concluded that everything was fine from their end. We looked all over our systems and also concluded that everything is fine on our end.

We are happy to investigate this in more details, are you up for helping me? Can you try other browsers? Check that you have latest version of flash? I would like to find out more details about our device, plugins, and other technical information to see if we can replicate and identify the slow response from Rival.

TGIF and a big Cheers!
Luckysox




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