Tropezia Palace Casino

[tanga]

 

[tanga]

Finished the WR with £6100 . Enjoyed playing at Tropezia, the games can be a little slow and there's a 2 second delay if the spin is a winning spin. Great selection of games and a big plus for me is having Rival available. Let's see how long it takes to get payed.

I need some advice on the withdrawl method. I can transfer direct to my Bank account or Neteller, do you know if there will be any bank charges?

 

[tanga]

Update. 1 day to approve the documents, was sent an email yesterday saying the money would be with me in 24hrs but been told today that they are unsure if the money has been transferred because the accounts department are not in until Monday. Not please about this, will take 8 days from withdrawal to getting paid. Strange that accounts department are off for almost half the week, this has to improve if they want to keep my custom.

 

[dunover]

Finished the WR with £6100 . Enjoyed playing at Tropezia, the games can be a little slow and there's a 2 second delay if the spin is a winning spin. Great selection of games and a big plus for me is having Rival available. Let's see how long it takes to get payed.

I need some advice on the withdrawl method. I can transfer direct to my Bank account or Neteller, do you know if there will be any bank charges?

No, there shouldn't be as you played in pound and are paying into a UK bank so no conversion fees. The only thing you should pay is Tropezias summary transfer charge but it may be free for the first w/d of the week. In fact I'm pretty sure you'll pay nothing, as the bank itself definitely won't charge you.

 

[KasinoKing]

It is because our welcome offer is 200% matching bonus. Since it is double of the 100%, the exposure and the cost is also double. If the offer was 100%, then we would have had lower WR for sure.

(Bit late replying to this one!)
Actually you have that the wrong way round!
If the % of the bonus is bigger - then so is the total WR.
More WR = more exposure of the players money to the House Edge = more potential loss for the player.

This is why I have a bonus rating system on my sites, to help players understand that a bigger % does NOT mean a better chance of making a profit. It gives longer play-time for sure, but mathematically you are worse off with a 200% bonus than a 100% one if the WR is the same. (i.e. (D+B)xN)

KK

 

[luckysox]

Hi!
, I got confirmed that the money was sent to you this morning.
Finance department is working, few are on vacation and yesterday was a holiday, but no hickups at all.

Update. 1 day to approve the documents, was sent an email yesterday saying the money would be with me in 24hrs but been told today that they are unsure if the money has been transferred because the accounts department are not in until Monday. Not please about this, will take 8 days from withdrawal to getting paid. Strange that accounts department are off for almost half the week, this has to improve if they want to keep my custom.

 

[tanga]

Got paid this morning, was a very nice surprise. Thanks to support and Luckysox for excellent communication through out, will be back soon.

 

[irmster]

Hi!
, I got confirmed that the money was sent to you this morning.
Finance department is working, few are on vacation and yesterday was a holiday, but no hickups at all.

Are you paying in GBP know? As you know, I lost £150 when I was paid due to the Euro conversion, which you said would be credited but never was.

 

[007sam]

Pants

Joined here last night after reviews. This place easy sign up to but boy I wished I hadn't wasted my money. Hit good feature on doa got up to £450 one point off £50 plus bonus.

However talk about lag and machine faults it was totally unbelievable. Machines just packing up and throwing me out saying unavailable. When had run of few wins then log back in again for nothing. It is a total joke, waste money I went from £450 to zero without decent win, in end I sacked starburst off went on ir as only machine playing, after masses dead spins I just wanted out there so max bet on doa just get rid money.

This wasn't fun it was torture.... Something very wrong with software here..... Very wrong.... I won't be back....

Screenshots to follow....

 

[dunover]

Joined here last night after reviews. This place easy sign up to but boy I wished I hadn't wasted my money. Hit good feature on doa got up to £450 one point off £50 plus bonus.

However talk about lag and machine faults it was totally unbelievable. Machines just packing up and throwing me out saying unavailable. When had run of few wins then log back in again for nothing. It is a total joke, waste money I went from £450 to zero without decent win, in end I sacked starburst off went on ir as only machine playing, after masses dead spins I just wanted out there so max bet on doa just get rid money.

This wasn't fun it was torture.... Something very wrong with software here..... Very wrong.... I won't be back....
Screenshots to follow....

You lost. End of. Game performance aside, that's why you aren't happy.

 

[007sam]

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You lost. End of. Game performance aside, that's why you aren't happy.

yeah yeah whatever, your talking out hat presuming nonsence, I don't mind loosing was £50, I do mind playing machines that constantly cut off, crash and lag. Would you be happy playing under such circumatnces? I think not!

 

[luckysox]

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yeah yeah whatever, your talking out hat presuming nonsence, I don't mind loosing was £50, I do mind playing machines that constantly cut off, crash and lag. Would you be happy playing under such circumatnces? I think not!

Hi dunover!
I just returned from a little trip and saw your post. Let me look into it and I will get back to you with some feedback.
Cheers!

 

[luckysox]

Are you paying in GBP know? As you know, I lost £150 when I was paid due to the Euro conversion, which you said would be credited but never was.

Almost there irmster! I have you in my notes and will follow up with you!!

 

[luckysox]

Just sign-up..sent the docs for verification..and contacted LiveSupport..in fact LiveSupport contact me ..I asked for a sign-up /deposit bonus..and the op say I\m not eligible for any promo.. They offer me a 30% bonus deposit..No thanks.. I read the terms and only few countries are eligible for welcome bonus..
I sign-up to try some Rival slots..but I will think if I will deposit without bonus..

Hi leonardo99!
would you PM me your details and I will pass it on to our casino manager for a review of your account? I will ask for a favor.

Yes, we offer the 200% welcome offer to 12 countries and 100% offer for rest of the world, and there are few countries like Romania that we do not offer a welcome offer to.
Cheers!

 

[luckysox]

I am tempted to join, but the 48-hours pending is just too long, and lack of weekend cash outs. Shame, because there are a good selection of games there. One for the future if things change. Also, no facility to set a limit instantly which I think all accredited sites should offer.

Hi dunover!
Thank you for the valuable feedback. I have noted and will update you once we adjust the three points and they are being looked into. The community here has triggered few internal discussions and we might lower the processing time and the ability to set limits is already in development and will be available soon.
Cheers!

 

[007sam]

It was me that posted the screenshots. I was contacted by a casino member who said they would credit me a bonus of my deposit with. They admitted they were having big probs with netent machines. The bonus wasn't credited so spoke to live chat who added it and they advised me it was 1 x wr. Anyhow it wasn't, after playing though least £200 it was still sticking. I wagered the lot and closed the account as was not working for me. The lag and cut off were still there but not as bad, the minimum £100 withdrawel sucks too.....

 

[NohchiPlayer]

Can someone tell me more information for the 200 % bonus? I dont found anything about the 200 % on the site.
Is it allowed for members from germany? How much wagering ?

 

[luckysox]

It was me that posted the screenshots. I was contacted by a casino member who said they would credit me a bonus of my deposit with. They admitted they were having big probs with netent machines. The bonus wasn't credited so spoke to live chat who added it and they advised me it was 1 x wr. Anyhow it wasn't, after playing though least £200 it was still sticking. I wagered the lot and closed the account as was not working for me. The lag and cut off were still there but not as bad, the minimum £100 withdrawel sucks too.....

Hi 007sam!
Would you please PM me your account details and I will look into it right away?
Cheers!

 

[luckysox]

Can someone tell me more information for the 200 % bonus? I dont found anything about the 200 % on the site.
Is it allowed for members from germany? How much wagering ?

Good morning NohchiPlayer!
The 200% bonus is deposit matching welcome offer that is available to members from Germany. The minimum deposit balance required is €10 and the maximum bonus amount is €200. Current wagering requirements are 35 times the bonus+deposit. Slots and Keno contribute fully towards the wagering requirements and all other games contribute 20% of the bet amount towards the bonus wagering requirements.
Hope this helps answer your question. Please do not hesitate to contact our support or me directly (even via PM) with any other questions.
I am glad to help.

Put on your lucky socks today!

 

[Publo]

Hi irmster!
if you would PM me your username or email, I can notify the Finance department tomorrow and we will offset the difference. Really sorry about that, we are currently updating our banking structure and soon new local GBP accounts will be in place for faster (and completely accurate) transfers.

If anyone else happens to have similar issue, please let me know or simply contact our support.
We do pay attention, so your feedback is welcome.

By the way irmster, welcome and I hope you enjoy your stay! Don't forget to put on your lucky socks

Cheers!
luckysox

I've also received my NETeller payout in EUR instead of USD. Luckily it was a small amount so I only lost $10 on CX. I think some customers would rather wait a few more days for their money to be paid in desired currency.

 

[luckysox]

It was me that posted the screenshots. I was contacted by a casino member who said they would credit me a bonus of my deposit with. They admitted they were having big probs with netent machines. The bonus wasn't credited so spoke to live chat who added it and they advised me it was 1 x wr. Anyhow it wasn't, after playing though least £200 it was still sticking. I wagered the lot and closed the account as was not working for me. The lag and cut off were still there but not as bad, the minimum £100 withdrawel sucks too.....

Hello again 007sam!
I just received the information about your bonus status. On your first deposit of XY you received the 200% bonus and then later you received a bonus for XY amount with no wagering requirements. The chat log also shows that the agent said that the bonus was without wagering. Maybe you you received a bonus with 1xWR at another casino and got them mixed up... I think our staff did well.
Cheers!

 

[007sam]

If the bonus had no wagering requirement how then after so many ££ play above the amount did it still show as bonus??

 

[luckysox]

If the bonus had no wagering requirement how then after so many ££ play above the amount did it still show as bonus??

Hello again,
well a bonus is a bonus. If you had won with it, you could have withdrawn the winnings as there were no WR. If you wanted to withdraw the bonus itself, all you had to do is ask the customer service team.
I really think that our staff is player-friendly and were genuinely trying to make you happy. Not sure why you are disappointed, what can we do to help?
Cheers!

 

[vinylweatherman]

Hello again,
well a bonus is a bonus. If you had won with it, you could have withdrawn the winnings as there were no WR. If you wanted to withdraw the bonus itself, all you had to do is ask the customer service team.
I really think that our staff is player-friendly and were genuinely trying to make you happy. Not sure why you are disappointed, what can we do to help?
Cheers!

This shouldn't be necessary, players should reasonably be able to rely on what the accounting and banking screens are showing them. If the bonus can just be withdrawn, why not just add it as "cash balance" so that it is clear to the player that they have the choice of playing for more, or withdrawing it.

Do you REALLY want your customers asking CS whether it is permitted to withdraw EVERY bonus that the system displays as non withdrawable in order to not miss out on the few occasions when it is? This is how CS departments get overloaded, impacting the service levels for everybody.

 

[bluedice]

please delete it