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Trond Sollie vs Ikibu

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Trond Sollie, Sep 30, 2017.

    Sep 30, 2017
  1. Trond Sollie

    Trond Sollie Banned User: ignoring Forum Rules, abusive PITA

    Occupation:
    Work
    Location:
    Norway
    Ikibu casino is a known bad casino. I lost my deposit to this casino, it just never made it to the account. Several screenshots and over a week later there still was nothing other than phoney reassurances from some fraudster manager. I am not at all surprised about reading they scammed someone else as well. Get this casino away from your bonuspage, CM
     
  2. Oct 2, 2017
  3. rafelito

    rafelito Dormant account

    Occupation:
    Manager Ikibu . A Casino Journey
    Location:
    Europe
    Hello trond,

    I apologise you had to experience this at Ikibu, if you would have PM'd me I would have been able to assist you with this :)
     
  4. Oct 2, 2017
  5. Trond Sollie

    Trond Sollie Banned User: ignoring Forum Rules, abusive PITA

    Occupation:
    Work
    Location:
    Norway
    Lol

    Yeah, i am sure you would have fixed it. When not even the supposed to be manager would credit me the 50euro when granted proof. Stay away from ikibu.com folks!

    Edit: I found the mail's from January of this year. Lol, several reassures from "CEO Rafael Rios" about the case beeing looked into. What a joke!
     
    Last edited: Oct 2, 2017
  6. Oct 2, 2017
  7. philanderknox

    philanderknox Banned User: gobshite troll

    Occupation:
    Unemployable
    Location:
    England
    The guy is offering to sort it out for you, and you spit in his face.

    Ask yourself why you have so much trouble with casinos, could it perhaps have something to do with your attitude?
     
  8. Oct 2, 2017
  9. Trond Sollie

    Trond Sollie Banned User: ignoring Forum Rules, abusive PITA

    Occupation:
    Work
    Location:
    Norway
    No

    He spoke in past tense, this was almost a year ago. And if I choose not to be polite with a straight up scam casino, that is my choice. Neither do I have "so much trouble with casinos", just ikibu, guts and 888. All not good casino's
     
  10. Oct 2, 2017
  11. philanderknox

    philanderknox Banned User: gobshite troll

    Occupation:
    Unemployable
    Location:
    England
    OK, I appreciate that, but you could have got your fifty back and then said adios.
     
  12. Oct 2, 2017
  13. rafelito

    rafelito Dormant account

    Occupation:
    Manager Ikibu . A Casino Journey
    Location:
    Europe
    I do not like to get into these kind of discussions, but you are making very serious accusations.

    I have checked with our managers and it seems your funds where refunded to your account when it happened, as there was an issue with the processing of them, something we do not like to happen, but far from something that could qualify us as a "scamming casino".

    Additionally I was informed that our CEO decided to try and solve this for you personally, as we understood this was a not so pleasant experience, but desisted once you started insulting him through emails.

    Again, if you would have contacted me, politely, I could have also been able to take care of it personally.
     
  14. Oct 2, 2017
  15. Trond Sollie

    Trond Sollie Banned User: ignoring Forum Rules, abusive PITA

    Occupation:
    Work
    Location:
    Norway
    Well

    I did get my money back. But that was from my bank as I complained about beeing scammed. I had to file a complaint with eu internet fraud department and show this to my bank alongside correspondence with ikibu. Ikibu.com did not, in any way or form, make this right and I had to go through a serious bit of hassle to get my money back. I now have closed my account with ikibu and will never play there again but I felt like posting this matter when I saw this obviously fake thread here on casinomeister. As for me being rude with the Ceo, that was after weeks of getting replies like " I will have an answer for you later today" and so forth. I simply informed him about the case I put in with eu internet fraud department and then he became angry. Then I got angry. I stand with my accusations against ikibu.com being a scam casino
     
  16. Oct 3, 2017
  17. Trond Sollie

    Trond Sollie Banned User: ignoring Forum Rules, abusive PITA

    Occupation:
    Work
    Location:
    Norway
    Correction

    I stated that I reported it to eu internet fraud department. That is not correct, I actually had to go to the police station to fill out some papers.
     
  18. Oct 3, 2017
  19. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    So basically you done charge-backs with your bank, went to the police station to report fraud and you were rude to the CEO of Ikibu. That's a triple whammy of ****.

    rafelito is a well respected rep here and would have done his utmost to help you, but once again you start with personal attacks and accusations.
     
  20. Oct 3, 2017
  21. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I guess he wasn't a member here back then or I'm sure he would have.

    I also must add that it will probably take me at least 5 years more before I will trust or respect them, so in this case I can understand the player. That's me and my opinion though.
     
  22. Oct 3, 2017
  23. Kelly Jo

    Kelly Jo Senior Member MM

    Occupation:
    painter
    Location:
    United States
    I don't know why I torment myself by reading these threads. What is this fairy tale business in which one can simply stop in at a police station to fill out papers to report online fraud? I'm not saying fraud transpired..I'm saying having multiple resources for player protection makes me green with envy.
     
  24. Oct 3, 2017
  25. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I think sometimes you need a Police incident reference to chargeback in some countries, not the UK though. That's maybe why he did it, to endorse his claim. How he can say Ikibu, Guts are scam casinos I don't know! 888 maybe, but not those two!

    If the way he's spoken to the rep and CS at Ikibu is to be judged by the tone of his posts here then it's no wonder they stayed clear. :eek2:
     
  26. Oct 3, 2017
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ Trond Sollie : so far you hijacked another person's thread on a completely unrelated topic (posts since removed to this thread), violated our Zero Tolerance Policy on complaints, been abusive to the casino people and used chargebacks against a casino without justification. Not to mention using our forums to pursue your personal agenda against the casino. Violations of our Rules and Policies, one and all.

    I was going to offer to look into your case via our PAB service but since you've already gone to the police I think it best to leave it in their hands.

    For the forum abuse and violations I invite you to go elsewhere: consider yourself ban-hammered.
     
  28. Oct 3, 2017
  29. Kelly Jo

    Kelly Jo Senior Member MM

    Occupation:
    painter
    Location:
    United States
    Ahhhh....

    Still jealous. i wouldn't begin to take a stance on these casinos reputations as I have zero exposure, but it seems to me that with the strict regulations, running a scam from a UK based casino is beyond the realm of possibilities. The only way to stand out would obviously be to employ good player/casino relations
     
  30. Oct 3, 2017
  31. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    So glad the ban hammer came crashing down!

    Regardless of the in's and out's of this particular case, OP's attitude STINKS!
     
  32. Oct 3, 2017
  33. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Can only go with own experience of casino and it's been good. Issues resolved with minimal fuss.

    Regardless of that, the OP's attitude won't have helped. Even if you know you're in the right casinos wrong etc, treat em with respect. Purely selfish reasons? Well that's just self enlightened interest ;)
     
  34. Oct 3, 2017
  35. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    From the little info provided, this probably had nothing to do with the casino! Money transfer didn’t get through, something that happens. If that was the case, the casino had no choice but to wait until the transaction clears either way (go through or return) and that can take a month. That is if you don’t .... poke the bear, meaning don’t go to your bank and start about fraud and thieves and charge back. I am sure the player didn’t just ask polite questions to find out what happened. Probably asked for a chargeback right away. With a clearer head and a bit more information on how banks do things everybody would be happier.
     
  36. Oct 3, 2017
  37. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Good point - same happened to me with Red Queen Casino weeks ago - had to wait a few days until it bounced back into my account. I wasn't happy that it was in cyberspace but they assured me it would be back. Fair enought - not great but i won't cry about it. It did. And it went to another casino - newsflash, it was gone after 10 mins :D
     

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