This is what really gets my goat !!

jubbluck

Dormant account
Joined
Nov 15, 2008
Location
far far away
Received this snail mail from Jackpot Capitol today.

Even though the $25 free bonus is appreciated, I find the wording very deceptive. :confused:

I'll attach the terms also - which of course you can't see until after taking up the offer :mad:
 
The fact that some poor bloke / lady, who is not up to speed with the likes of this forum, and therefore all the tricks of the trade some casino's pull - goes ahead and tries their luck on one of the suggested progressives AND WINS......only to be told TO BAD SO SAD - only $125 bucks for you grrrrrrrrrrrrrrrrrrrrrrrrrrrrr
 
I also got the same snail mail the other day but mine was for $10 free to 'try the new games'...
What i found funny was when i claimed it, i went through and checked what games i could play on it and the new game 'Lucky Tiger' wasn't even on the included slots list. :eek:
So if i played that game and made wagering, would it then be voided i wonder?:confused:
 
Yeah it would have voided it, just because the bonus counter dissipated after I played it for a while.
Not to derail totally, but I got a similar mailing from intertops, but it was all in german. Luckily I understood free money and match bonus, but the rest was a bit unreadable. LOL
 
I really dont see an issue here. Because you see 5.5 million do you automatically think its 5.5 Geesh guys Even if it could have been worded better the casino does assume we thr players have a bit of common sense.

What I have noticed about the forum recently is a bit of "piling on" Tghis yes me too look what happened
 
Stovetopp I really dont see an issue here. Because you see 5.5 million do you automatically think its 5.5 Geesh guys Even if it could have been worded better the casino does assume we thr players have a bit of common sense.
I agree, nothing new here, on a free chip. Almost all casinos have a max withdrawal on them and terms about progessives on all platforms. If you are familiar at one casino you best believe all others are 99.9% alike in these terms on freebies. I, too got it and spent it like it was funny money cause that is what it is IMO.

One other thing...they did post it IN YOUR FACE where you can look and see just what is allowed...so they get kudo's for that. They were not hiding anything, they just didn't think when writing the ad. That to me is just a small "oops" that you get all the time with these casinos and offers...

.
 
Stovetopp;396273[B said:
I really dont see an issue here. Because you see 5.5 million do you automatically think its 5.5 Geesh guys Even if it could have been worded better the casino does assume we thr players have a bit of common sense.

What I have noticed about the forum recently is a bit of "piling on" Tghis yes me too look what happened

I agree, nothing new here, on a free chip. Almost all casinos have a max withdrawal on them and terms about progessives on all platforms. If you are familiar at one casino you best believe all others are 99.9% alike in these terms on freebies. I, too got it and spent it like it was funny money cause that is what it is IMO.

One other thing...they did post it IN YOUR FACE where you can look and see just what is allowed...so they get kudo's for that. They were not hiding anything, they just didn't think when writing the ad. That to me is just a small "oops" that you get all the time with these casinos and offers...

.

I totally disagree. This is a deceptive marketing scheme for the free chip.
Please bear in mind that all out there are NOT seasoned gamblers and aware of the fine print casinos list in their T&C's.

I would be VERY interested to see if somebody won a progressive on a free chip and has this letter in their possession. The Letter IMPO would be enough to fight for full payment.

...'$25 to try out our NEW GAMES ....... or use your FREE BONUS to win the Biggest progressive Jackpots available'? This doesn't seem like a typo to me... :lolup:

As Nifty suggested, if a Casino is so adamant with their T&C's surely someone would have proof read this.

Nate
 
Nate: ..I totally disagree. This is a deceptive marketing scheme for the free chip.
Please bear in mind that all out there are NOT seasoned gamblers and aware of the fine print casinos list in their T&C's.
.'$25 to try out our NEW GAMES ....... or use your FREE BONUS to win the Biggest progressive Jackpots available'? This doesn't seem like a typo to me...
As for the "fine print" it was right there on the page where you must claim the bonus....so how can you say it was "hidden in fine print" ?? They screwed up, yes, and so do many other well known casinos....and as I said before...it was "In your face" terms you could not miss even if you were a newbie....and that is where the "live chat" function comes in handy...we all know if you are not sure you need to ask...even newbies who should be burning up the "live chat" function should know to ask...

I mean...if we put every casino that screwed up a promo at least once, in a pile of rogues, you would have no casinos left to choose from...I could list just as anyone else can how many "accredited" casinos flubbed up a promo or two before..and this is why you should AVOID all freebies and bonuses...or use the free chips like fun money if you choose to claim it.. JMO...

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I really do not see the need to argue over this... IMPO, it was a misleading marketing ploy... Funds are confiscated when the player makes a mistake. We have seen this over and over again - Its up to the player to read the T&C's - Casinos do not make exceptions, Rules are Rules

When a Casino messes up and something is clearly misleading and highlighted people spring to their defence? :thumbsup:

The question is... how many people received this and will they honor their statement? Im almost certain, the rep will come on and say it was a mistake... Like they always do when they spam your inbox deliberately, and mail you after you asked to be taken off the list and reopen accounts after users cite a gambling problem.. yep, it WAS a mistake :rolleyes:

Nate
 
i got 50$ and made it thought the wr and cashed out 250 but was the beinning of the weekend got bored and played it off but was fun anyway.

thanks jc
 
I really do not see the need to argue over this... IMPO, it was a misleading marketing ploy... Funds are confiscated when the player makes a mistake. We have seen this over and over again - Its up to the player to read the T&C's - Casinos do not make exceptions, Rules are Rules

When a Casino messes up and something is clearly misleading and highlighted people spring to their defence? :thumbsup:
The question is... how many people received this and will they honor their statement? Im almost certain, the rep will come on and say it was a mistake... Like they always do when they spam your inbox deliberately, and mail you after you asked to be taken off the list and reopen accounts after users cite a gambling problem.. yep, it WAS a mistake :rolleyes:

Nate

I totally agree with you.
 
Funny you should bring this up

I, too, queried the Tand C's for this coupon. Here is my chat:


info: Please wait for a site operator to respond.
info: You are now chatting with 'Kizzy'
Kizzy: Hello and welcome to our live chat service. How may I help you today?
irishbrit62: Hi Kizzy, I received a letter that gave me a coupon code 'GHPJQJ9U' Can I play Roaring Twenties Bingo with this code. I can't see it in the 'coupon details' section?
Kizzy: One moment please
irishbrit62: ok
Kizzy: These are the games that are excluded; Games Excluded From
Kizzy: Playthrough: Baccarat
Kizzy: Bingo
Kizzy: BlackJack
Kizzy: Caribbean Draw
Kizzy: Caribbean Hold'em
Kizzy: Caribbean Stud
Kizzy: Craps
Kizzy: Let Em Ride
Kizzy: MultiHand Video Poker
Kizzy: Perfect Pairs
Kizzy: Poker
Kizzy: Red Dog
Kizzy: Roulette
Kizzy: Sic Bo
Kizzy: Texas Hold'em Bonus Poker™
Kizzy: Tri-Card Poker
Kizzy: Vegas Three Card Rummy™
Kizzy: Video Poker
Kizzy: War
irishbrit62: As The Roaring Twenties is not even mentioned anywhere as it is new, I still don not know if it is not allowed. I guess all Bingo of any kind is not allowed?
irishbrit62: Although after looking further it loks like Bingo is included?
irishbrit62: Looking in the coupon details section is says 'Bingo games' is included. Is that correct?
irishbrit62: Kizzy, are you there?
Kizzy: One moment please
Kizzy: Wagering requirements for our deposit bonus coupons are 30 times the sum of the deposit plus the bonus, unless otherwise stated.
Kizzy: 9. The following games count towards fulfilling the wagering requirements for all bonuses (deposit and no-deposit): 7 Stud Poker, Bonus Bingo, European Slot Poker, Keno, Pai Gow Poker, Scratch Cards, and all Slots unless otherwise stated.
irishbrit62: Where does it mention 'Roaring Twnties Bingo' is what I need to know? You have not informed me if it is included. I need to know this as I do not want to void my bonus.
Kizzy: I can query the game in question for you
irishbrit62: Ok, thanks Kizzy. That would be helpful.
Kizzy: You are welcome
irishbrit62: Can you do this now, please? Or will this take time?
Kizzy: It will take time
Kizzy: You will get an e-mail response
irishbrit62: So, I won't play it then until I know.
irishbrit62: Ok, thanks Kizzy . Have a good one
Kizzy: You too
info: Your chat transcript will be sent to irishbrit62@yahoo.com at the end of your chat.


I never received the email.
 
wow thats was really helpful...:rolleyes: CS is mostly worthless at RTG IMO Ive never been able to successfully get them to do or tell me much of anything.
 
It was a veeerrry slow chat response. I was banging my head almost on my laptop screen.

,She had no idea about this promo and for sure if a newbie played the Progressives and the new games and it was not included in the 'coupon details' section but was sure it was judging by the letter sent to us informing us about the 'great progressives and the exciting new games' that one would indeed play this coupon.

Very misleading.
 
Nate: I really do not see the need to argue over this
No arguments, just pointing out that if we fried them all over a bunch of oopsies, we would have no casinos left to play at..

Simplest thing is to use it as fun money...just my thoughts on this...

.
 
Just received this:

Old / Expired Link

It clearly says goto casino and enjoy 32 free spins on lord of the rings no * to indicate there are conditions but yes folks there are conditions. I though 32 red should know better.

(sorry I don't have word so cannot copy screen print onto here)
 

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