This is what really gets my goat !!

[jubbluck]

Received this snail mail from Jackpot Capitol today.

Even though the $25 free bonus is appreciated, I find the wording very deceptive.

I'll attach the terms also - which of course you can't see until after taking up the offer

 

[takethemoney]

Let's see, an accredited casino with bs terms and deceptive advertising. Say it ain't so!

 

[jubbluck]

The fact that some poor bloke / lady, who is not up to speed with the likes of this forum, and therefore all the tricks of the trade some casino's pull - goes ahead and tries their luck on one of the suggested progressives AND WINS......only to be told TO BAD SO SAD - only $125 bucks for you grrrrrrrrrrrrrrrrrrrrrrrrrrrrr

 

[RUSTYROO]

I also got the same snail mail the other day but mine was for $10 free to 'try the new games'...
What i found funny was when i claimed it, i went through and checked what games i could play on it and the new game 'Lucky Tiger' wasn't even on the included slots list.
So if i played that game and made wagering, would it then be voided i wonder?

 

[jubbluck]

Unbelievabubble !!!

 

[cheetahwind]

Yeah it would have voided it, just because the bonus counter dissipated after I played it for a while.
Not to derail totally, but I got a similar mailing from intertops, but it was all in german. Luckily I understood free money and match bonus, but the rest was a bit unreadable. LOL

 

[Nate]

Deceptive and False Advertising.

What does the Jackpot Capital Rep have to say about this? Misprint?

 

[Nifty29]

Deceptive and False Advertising.

What does the Jackpot Capital Rep have to say about this? Misprint?

Absolutely agree.

Even if it was a misprint, it could have been avoided by simple proofreading.

Unacceptable behavior from the casino in this case.

 

[jelsmith]

Thats a REALLY BIG eff up....a seasoned player would know they cant play a progressive but a newbie may not.

 

[Stovetopp]

I really dont see an issue here. Because you see 5.5 million do you automatically think its 5.5 Geesh guys Even if it could have been worded better the casino does assume we thr players have a bit of common sense.

What I have noticed about the forum recently is a bit of "piling on" Tghis yes me too look what happened

 

[silcnlayc]

Stovetopp I really dont see an issue here. Because you see 5.5 million do you automatically think its 5.5 Geesh guys Even if it could have been worded better the casino does assume we thr players have a bit of common sense.

I agree, nothing new here, on a free chip. Almost all casinos have a max withdrawal on them and terms about progessives on all platforms. If you are familiar at one casino you best believe all others are 99.9% alike in these terms on freebies. I, too got it and spent it like it was funny money cause that is what it is IMO.

One other thing...they did post it IN YOUR FACE where you can look and see just what is allowed...so they get kudo's for that. They were not hiding anything, they just didn't think when writing the ad. That to me is just a small "oops" that you get all the time with these casinos and offers...

.

 

[rockycatt]

if you hit a progresive do you think that they can keep it sence it was there funding money with terms attached ?

 

[Nate]

I really dont see an issue here. Because you see 5.5 million do you automatically think its 5.5 Geesh guys Even if it could have been worded better the casino does assume we thr players have a bit of common sense.

What I have noticed about the forum recently is a bit of "piling on" Tghis yes me too look what happened

I agree, nothing new here, on a free chip. Almost all casinos have a max withdrawal on them and terms about progessives on all platforms. If you are familiar at one casino you best believe all others are 99.9% alike in these terms on freebies. I, too got it and spent it like it was funny money cause that is what it is IMO.

One other thing...they did post it IN YOUR FACE where you can look and see just what is allowed...so they get kudo's for that. They were not hiding anything, they just didn't think when writing the ad. That to me is just a small "oops" that you get all the time with these casinos and offers...

.

I totally disagree. This is a deceptive marketing scheme for the free chip.
Please bear in mind that all out there are NOT seasoned gamblers and aware of the fine print casinos list in their T&C's.

I would be VERY interested to see if somebody won a progressive on a free chip and has this letter in their possession. The Letter IMPO would be enough to fight for full payment.

...'$25 to try out our NEW GAMES ....... or use your FREE BONUS to win the Biggest progressive Jackpots available'? This doesn't seem like a typo to me...

As Nifty suggested, if a Casino is so adamant with their T&C's surely someone would have proof read this.

Nate

 

[BingoT]

The days from the past on a crazy promo Irish Fluck I mean Luck did.

https://www.casinomeister.com/forums/threads/one-million-reels-bc-204-167-54-was-hit-today.31127/

 

[silcnlayc]

Nate: ..I totally disagree. This is a deceptive marketing scheme for the free chip.
Please bear in mind that all out there are NOT seasoned gamblers and aware of the fine print casinos list in their T&C's.
.'$25 to try out our NEW GAMES ....... or use your FREE BONUS to win the Biggest progressive Jackpots available'? This doesn't seem like a typo to me...

As for the "fine print" it was right there on the page where you must claim the bonus....so how can you say it was "hidden in fine print" ?? They screwed up, yes, and so do many other well known casinos....and as I said before...it was "In your face" terms you could not miss even if you were a newbie....and that is where the "live chat" function comes in handy...we all know if you are not sure you need to ask...even newbies who should be burning up the "live chat" function should know to ask...

I mean...if we put every casino that screwed up a promo at least once, in a pile of rogues, you would have no casinos left to choose from...I could list just as anyone else can how many "accredited" casinos flubbed up a promo or two before..and this is why you should AVOID all freebies and bonuses...or use the free chips like fun money if you choose to claim it.. JMO...

.

 

[Nate]

I really do not see the need to argue over this... IMPO, it was a misleading marketing ploy... Funds are confiscated when the player makes a mistake. We have seen this over and over again - Its up to the player to read the T&C's - Casinos do not make exceptions, Rules are Rules

When a Casino messes up and something is clearly misleading and highlighted people spring to their defence?

The question is... how many people received this and will they honor their statement? Im almost certain, the rep will come on and say it was a mistake... Like they always do when they spam your inbox deliberately, and mail you after you asked to be taken off the list and reopen accounts after users cite a gambling problem.. yep, it WAS a mistake

Nate

 

[kauphy]

i got 50$ and made it thought the wr and cashed out 250 but was the beinning of the weekend got bored and played it off but was fun anyway.

thanks jc

 

[jelsmith]

I really do not see the need to argue over this... IMPO, it was a misleading marketing ploy... Funds are confiscated when the player makes a mistake. We have seen this over and over again - Its up to the player to read the T&C's - Casinos do not make exceptions, Rules are Rules

When a Casino messes up and something is clearly misleading and highlighted people spring to their defence?
The question is... how many people received this and will they honor their statement? Im almost certain, the rep will come on and say it was a mistake... Like they always do when they spam your inbox deliberately, and mail you after you asked to be taken off the list and reopen accounts after users cite a gambling problem.. yep, it WAS a mistake

Nate

I totally agree with you.

 

[secret2]

Funny you should bring this up

I, too, queried the Tand C's for this coupon. Here is my chat:


info: Please wait for a site operator to respond.
info: You are now chatting with 'Kizzy'
Kizzy: Hello and welcome to our live chat service. How may I help you today?
irishbrit62: Hi Kizzy, I received a letter that gave me a coupon code 'GHPJQJ9U' Can I play Roaring Twenties Bingo with this code. I can't see it in the 'coupon details' section?
Kizzy: One moment please
irishbrit62: ok
Kizzy: These are the games that are excluded; Games Excluded From
Kizzy: Playthrough: Baccarat
Kizzy: Bingo
Kizzy: BlackJack
Kizzy: Caribbean Draw
Kizzy: Caribbean Hold'em
Kizzy: Caribbean Stud
Kizzy: Craps
Kizzy: Let Em Ride
Kizzy: MultiHand Video Poker
Kizzy: Perfect Pairs
Kizzy: Poker
Kizzy: Red Dog
Kizzy: Roulette
Kizzy: Sic Bo
Kizzy: Texas Hold'em Bonus Poker™
Kizzy: Tri-Card Poker
Kizzy: Vegas Three Card Rummy™
Kizzy: Video Poker
Kizzy: War
irishbrit62: As The Roaring Twenties is not even mentioned anywhere as it is new, I still don not know if it is not allowed. I guess all Bingo of any kind is not allowed?
irishbrit62: Although after looking further it loks like Bingo is included?
irishbrit62: Looking in the coupon details section is says 'Bingo games' is included. Is that correct?
irishbrit62: Kizzy, are you there?
Kizzy: One moment please
Kizzy: Wagering requirements for our deposit bonus coupons are 30 times the sum of the deposit plus the bonus, unless otherwise stated.
Kizzy: 9. The following games count towards fulfilling the wagering requirements for all bonuses (deposit and no-deposit): 7 Stud Poker, Bonus Bingo, European Slot Poker, Keno, Pai Gow Poker, Scratch Cards, and all Slots unless otherwise stated.
irishbrit62: Where does it mention 'Roaring Twnties Bingo' is what I need to know? You have not informed me if it is included. I need to know this as I do not want to void my bonus.
Kizzy: I can query the game in question for you
irishbrit62: Ok, thanks Kizzy. That would be helpful.
Kizzy: You are welcome
irishbrit62: Can you do this now, please? Or will this take time?
Kizzy: It will take time
Kizzy: You will get an e-mail response
irishbrit62: So, I won't play it then until I know.
irishbrit62: Ok, thanks Kizzy . Have a good one
Kizzy: You too
info: Your chat transcript will be sent to [email protected] at the end of your chat.


I never received the email.

 

[jelsmith]

wow thats was really helpful... CS is mostly worthless at RTG IMO Ive never been able to successfully get them to do or tell me much of anything.

 

[jelsmith]

I don't understand who proofs these? An imbicile with dyslexia and only one eye could have caught that!

 

[secret2]

It was a veeerrry slow chat response. I was banging my head almost on my laptop screen.

,She had no idea about this promo and for sure if a newbie played the Progressives and the new games and it was not included in the 'coupon details' section but was sure it was judging by the letter sent to us informing us about the 'great progressives and the exciting new games' that one would indeed play this coupon.

Very misleading.

 

[blacklabrador]

Plain and simple, RTG has turned into the Devil.:icon_evil

 

[silcnlayc]

Nate: I really do not see the need to argue over this

No arguments, just pointing out that if we fried them all over a bunch of oopsies, we would have no casinos left to play at..

Simplest thing is to use it as fun money...just my thoughts on this...

.

 

[steveh35]

Just received this:

Old / Expired Link

It clearly says goto casino and enjoy 32 free spins on lord of the rings no * to indicate there are conditions but yes folks there are conditions. I though 32 red should know better.

(sorry I don't have word so cannot copy screen print onto here)

 

[mattsgame]

Just received this:

Old / Expired Link

It clearly says goto casino and enjoy 32 free spins on lord of the rings no * to indicate there are conditions but yes folks there are conditions. I though 32 red should know better.

(sorry I don't have word so cannot copy screen print onto here)

Just received this one myself, and I just gave them a good wrap but 32Reds free-spin promotions have never been much anyway.

To qualify for your free games, simply deposit £32 or more, and wager a minimum of £320 between 00:01 (UK Time) on Thursday 18th November and 23:59 on Sunday 21st November and automatically receive 32 free games on The Lord of the Rings Slot on Monday 22nd November - it's that simple!

TERMS AND CONDITIONS[HIDE TERMS]
The free games giveaway promotion is only open to real money players invited by email.

The promotion runs from 00:01 (UK Time) on Thursday 18th November to 23:59 on Sunday 21st November. Only sessions that start and finish during these times will be counted.

To qualify, players must deposit a minimum of 32 units of account currency and wager a minimum of 320 units of account currency during the promotional period.

The free games awarded will be 32 games at the maximum 30 paylines, 1 coin per line at 0.01 coin size.

Free games will be credited automatically before 15:00 (UK Time) on Monday 22nd November and will expire at 23:59 on Friday 30th November.

Winnings from free games will be credited to a players bonus balance and subject to 30x playthrough before being withdrawn. Click here for details. Club Rouge players click here.

This promotion is restricted to one player per household, even if there is more than one computer retained at the address. The identity of a user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/debit card number, computer, and any other forms of identification which may be required.
The casino may, at their sole discretion, limit the eligibility of customers to participate in this promotion, for any reason whatsoever without notice to the end users. No correspondence will be entered into. 32Red's decision will be considered final in the event of a dispute.

The casino reserves the right to modify, alter, discontinue or terminate this promotion at any time for any reason whatsoever without notice to the end users, using reasonable efforts to provide such notice in advance.
Last updated: 17th November 2010, 17:50 GMT

Notice the red term this slot has 243 ways to win. You have to wager $320 to gain $9.60 in free spins.

Cheers
Matt

 

[Seventh777]

I don't understand who proofs these? An imbicile with dyslexia and only one eye could have caught that!

Hahahaha , you are responsible for nearly choking me with a mouthful of coffee lol

 

[jubbluck]

I really dont see an issue here. Because you see 5.5 million do you automatically think its 5.5 Geesh guys Even if it could have been worded better the casino does assume we thr players have a bit of common sense.

What I have noticed about the forum recently is a bit of "piling on" Tghis yes me too look what happened

The red arrow was used to highlight the second paragraph......NOT 5.5million. Perhaps I should have moved it up 1.5millimeters to reduce confusion....my bad.

I agree, nothing new here, on a free chip. Almost all casinos have a max withdrawal on them and terms about progessives on all platforms. If you are familiar at one casino you best believe all others are 99.9% alike in these terms on freebies. I, too got it and spent it like it was funny money cause that is what it is IMO.

One other thing...they did post it IN YOUR FACE where you can look and see just what is allowed...so they get kudo's for that. They were not hiding anything, they just didn't think when writing the ad. That to me is just a small "oops" that you get all the time with these casinos and offers...

.

Silcnlayc, perhaps I’m getting over sensitive in my old age, however, I found that highlighted “IN YOUR FACE” comment offensive.
I also totally disagree.
The letter suggests to go to the promotions section of the website to check for details.......of the tons of great promotions and giveaways in November.
I wasn’t concerned about any other November giveaways....just the FREE $25 on offer that I could win a progressive with if I so choose to play one. I was not prompted to check any T/C for this.

As for the "fine print" it was right there on the page where you must claim the bonus....so how can you say it was "hidden in fine print" ?? They screwed up, yes, and so do many other well known casinos....and as I said before...it was "In your face" terms you could not miss even if you were a newbie....and that is where the "live chat" function comes in handy...we all know if you are not sure you need to ask...even newbies who should be burning up the "live chat" function should know to ask...

I mean...if we put every casino that screwed up a promo at least once, in a pile of rogues, you would have no casinos left to choose from...I could list just as anyone else can how many "accredited" casinos flubbed up a promo or two before..and this is why you should AVOID all freebies and bonuses...or use the free chips like fun money if you choose to claim it.. JMO...

.

I didn’t have to go to any page to claim this bonus. The instructions are clearly stated on the letter.
Log on...
Select Cashier... go to Redeem Coupon and enter the Coupon bonus code from the check field below...
Sorry....no fine print was ever in my face. I would have had to go digging.

The point of this thread (that I very bravely posted) was to highlight the blatant ....(as jelsmith so rightly put it), eff up.
As I very rarely claim any bonus that has a max withdraw, I was intrigued by the second paragraph. A more unseasoned punter would have run with it I’m sure.
That’s what made me angry. The thought of an unsuspecting actually winning a progressive on this freebee. How tragic would that be.
I did play it out seen as I claimed it and treated it as fun mode too after seeing the max withdraw.

 

[silcnlayc]

jubbluckSelect Cashier... go to Redeem Coupon and enter the Coupon bonus code from the check field below...
Sorry....no fine print was ever in my face. I would have had to go digging.

I claimed it too...so if you claimed it at the same place I did, it shows up on this same location....THE CASHIER's page. This is why I said.."in your face" because you had to have seen it , because it was "RIGHT THERE" once the bonus was credited to you...all the additional T&C's and games that were allowed/disallowed were "RIGHT THERE". You could not miss it because it "loads" and is sitting "RIGHT THERE , before you exit and then you exit it.

Originally Posted by silcnlayc
As for the "fine print" it was right there on the page where you must claim the bonus....so how can you say it was "hidden in fine print" ?? They screwed up, yes, and so do many other well known casinos....and as I said before...it was "In your face" terms you could not miss even if you were a newbie....and that is where the "live chat" function comes in handy...we all know if you are not sure you need to ask...even newbies who should be burning up the "live chat" function should know to ask...

I mean...if we put every casino that screwed up a promo at least once, in a pile of rogues, you would have no casinos left to choose from...I could list just as anyone else can how many "accredited" casinos flubbed up a promo or two before..and this is why you should AVOID all freebies and bonuses...or use the free chips like fun money if you choose to claim it.. JMO...

.


I didn’t have to go to any page to claim this bonus. The instructions are clearly stated on the letter.
Log on...
Select Cashier... go to Redeem Coupon and enter the Coupon bonus code from the check field below...Sorry....no fine print was ever in my face. I would have had to go digging.

Um, no....you wouldn't have to go dig..so where you said you claimed your bonus is the same pace I am talking about, it is called "a page" since it loads ...a cashier's page with tabs on the top...etc etc....

Jubbluck: I was not prompted to check any T/C for this.

You also are no longer a "newbie" that doesn't know any better...to claim you were not "prompted' to check any other T&C's is not a very good reason for failure to do due diligence and not read what was "RIGHT THERE" when your bonus was loaded, so was the bonus terms...

Jubbluck: (that I very bravely posted)

um...huh??? You were not going into a fierce battle...you posted , others replied......???? Is that not what this forum is for???? If you wanted no opinions or replies...why post and if you take "offence" of terminolgy that is meant in general...you really must get better in touch with yourself because not everything pertains to oneself but to the discussion ......

.

 

[felicie]

i got 50$ and made it thought the wr and cashed out 250 but was the beinning of the weekend got bored and played it off but was fun anyway.

thanks jc

WTG kauphy good for you.

 

[jubbluck]

- OMG - which is why I attached the terms in the first place. Yes the ones that pops up AFTER you have to claim. The ones that say you’re stuck with $25 to spend on the new games (or not)... OR win a fabulous progressive jackpot minus the sayyyyy $1 599 875.

This is the point I'm trying to get across.

Well done kauphy.