This Is Vegas - Get Off Your Asses

[thisisvegas]

all of you are certainly keeping me busy here

Let me try to tackle the remaining posts.

I apologize for not informing players, this happened to only a few players and by the time we investigated what the problem was it was being sorted out by then. I doubt this would be a common occurrence in future but I will talk to the service and accounting teams to make sure we can route payments to alternate methods or to at least warn players that we are having issues at the moment.

Limits: I would say we probably offer too high of betting limits and we are looking into that right now plus removing the $8000. However the $2000 daily and $4000 weekly limits would ensure that we don't disrupt the budget. I won't comment too much more on this because it would reveal sensitive information that I am just not comfortable with. However we do have the money to pay players but should a lot of players win big at once which is possible then we would be disrupting our budget which affects marketing spends. We just don't want to be in a position where we have to delay to pay players if we had to wire more money to the payment processors. This isn't an issue of being low on funds or being at risk to pay players. If that was the case then we would have folded at some point in the past 2 years especially after UIEGA. I know we don't have to worry as much about bonus abusers which is a reason other casinos have gone under in the past. On the other side we have never had a problem paying big winners either.

Negative Database: When a player signs up at thisisvegas I don't have any way of knowing if they are part of another Rival casino unless they are not eligible for bonuses which might mean they could be. I do know that we don't openly allow players to claim multiple bonuses across Rival casinos and I believe we get players who try to do this often especially for No Deposit bonuses. It is simply stated in our terms and conditions but I agree sometimes we cut out good players as SlotsWizard mentioned. I'll look into this and see if we can improve our system.

Spam: please send me any spam you have or anything you have on this. I am aware of some complaints at Casino Affiliate Programs but I do know that the old 400group would cross promote for players but this isn't done anymore unless it is for Cocoa Casino and Paradise 8 specifically since they are both run by Jason Wayne here. I can say that the Rival backend is not very spam friendly at all but it was designed that way on purpose. If we are blatantly caught for spam then I'm sure going to have egg all over my face on this one. I think a good way to test this would be to get friends to all signup at only 1 Rival casino and see if they receive other spam emails. Unless the casinos are part of a group such as Paradise8/Cocoa Casino or Pantasia/Mayan Fortune then you shouldn't get emails from anybody else.

SlotsWizard: I will ask about this and find out why this happens. I am guessing it is our over protective terms but your complaint might help us improve things.

mojo: I have asked accounting but I think I know the answer I just don't want to say something and be wrong about it.

John

 

[peteyweestro]

SLOTSWIZARD, i was told by a rep from mayan that if you currently are playing a bonus at one rival you can't get one at the other rivals as the software shows that your currently playing with one...like if you accept the $7 from pantaSIa and stop playing there with like .03 in your account you can't get the no deposit bonus from a different rival until that .03 is gone, hope this helps

 

[SlotsWizard]

SlotsWizard: I will ask about this and find out why this happens. I am guessing it is our over protective terms but your complaint might help us improve things.

Not a complaint; just an observation.

SLOTSWIZARD, i was told by a rep from mayan that if you currently are playing a bonus at one rival you can't get one at the other rivals as the software shows that your currently playing with one...like if you accept the $7 from pantaSIa and stop playing there with like .03 in your account you can't get the no deposit bonus from a different rival until that .03 is gone, hope this helps

Good guess, but that's not what's causing it. The only other Rival accounts I have are at Cocoa and Paradise 8. I've never deposited at any Rival other than Cocoa. And if you ask me, I think the reason is that Cocoa likes me too much, and they don't want to share.

Although, actually, now that you mention it, I wonder if it has something to do with rounding. What do I mean? I mean there is something funky (at the microscopic level) with the way Rival software calculates balances. For example, frequently when I get down to the last little bit of my balance - say 20 cents - I will try to play a 20-cent spin and an error message will pop up saying, "You don't have a sufficient balance to do that." So I decrease it to 19 cents and it works fine, and then play a 1-cent spin and that works fine as well.

So, behind the scenes, maybe the balance is something like 0.199999999999 or something (I've seen things like this happen at 3Dice too) but when it's rounded for display purposes it shows 0.20 - certain programming languages have trouble storing "clean" decimals such as 0.20 internally as 0.20, they end up storing it as something like 0.1999999999999

So maybe you're right after all - perhaps I have an unwagered 0.000000000000000000000001-cent bonus hanging around at Cocoa?

 

[vinylweatherman]

SLOTSWIZARD, i was told by a rep from mayan that if you currently are playing a bonus at one rival you can't get one at the other rivals as the software shows that your currently playing with one...like if you accept the $7 from pantaSIa and stop playing there with like .03 in your account you can't get the no deposit bonus from a different rival until that .03 is gone, hope this helps

That is one HELL of a central database then, it seems to know far more than just a "bonus ban" status, it seems to store much of your play and bonusing history in real time over the entire group. This is probably why the rep states that they do not suffer from "bonus abusers" in the way other casino groups do. This type of database will prevent players from hitting the SUB at all the Rival casinos at once, hoping to cash-out before any negative entry makes it's way onto the central database. This method used to be mentioned on the "bonus forums", hit hard, but most important, do it quickly, preferrably doing all casinos in a group over the weekend, hoping the individual casinos pay up before the hit on the group as a whole comes to light.

 

[anniemac]

OK, I am confused. I have an account with each one of the Rivals, including Sloto'cash and Superior. Each one has the same user name. I get ND bonuses from each one, plus the deposit bonuses and just general free chips from each one. It is not unusual, or rather was not unusual since I no longer deposit heavily there, to get a ND at each one and on the same day. I have played at one, not doing great, and gone to another collected the bonus and played there.

I may have just "screwed the pooch" so to speak by telling this but I never asked, it just happens.

 

[SlotsWizard]

Perhaps it's isolated to the initial signup bonus only?

 

[lnspin]

Hey everyone,


Regarding USA ACH payments and payment policies
I think most Rival casinos have the $2000 daily and $4000 weekly maximums with some having $8000 monthly maximums and thisisvegas being one of them. We setup this policy quite a while ago but we can revisit that. I won't try to apologize too much for this but I hope people can understand that some of our games are higher variance than others might think and I have heard affiliates tell me they think it is too low. I think the $2000 daily and $4000 weekly maximums are reasonable but I will look at removing the $8000 monthly maximum. I think as we get more players and also start taking on progressive slots then these limits will be rolled back. In the meantime they are and were put in place to prevent any single casino from taking a few large wins. For USA ACH payments I don't know of many other gaming companies who can do it faster but we are looking at alternatives to ensure American players are paid quickly. There isn't anything we can do to speed this up and we do encourage players to use other methods which are faster and I know many can vouch for that here.

To be honest with you and any other casino who has a max weekly casout , then you should make a max weekly purchase.

How is it that i can deposit 100,000 a week and its ok but then if i need to withdraw i can only have 2k a week ? is this fair .

 

[winbig]

To be honest with you and any other casino who has a max weekly casout , then you should make a max weekly purchase.

How is it that i can deposit 100,000 a week and its ok but then if i need to withdraw i can only have 2k a week ? is this fair .

But if they were to ACH or Wire 100K from an overseas account to the USA, it would trip an alarm that would get them in trouble....so of course they're (any online casino) going to impose a 2k/wk transfer limit

IIRC, the max (at one time) that can be sent without setting off red flags is $3K

 

[RobWin]

But if they were to ACH or Wire 100K from an overseas account to the USA, it would trip an alarm that would get them in trouble....so of course they're (any online casino) going to impose a 2k/wk transfer limit

IIRC, the max (at one time) that can be sent without setting off red flags is $3K

The 3K purchase I believe you're referring to involves Postal money Orders on a per daily purchase limit...that's all the PO will allow now...

 

[SlotsWizard]

The 3K purchase I believe you're referring to involves Postal money Orders on a per daily purchase limit...that's all the PO will allow now...

There's something else due to money laundering and/or the UIGEA... I think winbig is right that the cap is $3k and anything over that has to be reported by the banks to Uncle Sam. I'll see if I can find more info on that.

Here's the URL of a PDF of the BSA (Bank Secrecy Act). For obvious reasons I'm not going to link directly to it:

http://www.occ.treas.gov/handbook/bsa.pdf

They keep mentioning "frequent cash deposits of just under $3,000" implying that $3,000 is indeed the magic cutoff, unless you're making lots of deposits for $2,997 and $2,998, for example.

 

[RobWin]

There's something else due to money laundering and/or the UIGEA... I think winbig is right that the cap is $3k and anything over that has to be reported by the banks to Uncle Sam. I'll see if I can find more info on that.

Yea I think you're right, I know a couple of weeks ago I went to purchase a $5,000.00 Postal Money Order and they told me I had to buy (3) $1,000.00 one's and come back the next day if I wanted to purchase the other $2,000.00 worth.

They said it had something to do with the new Homeland Security Laws that had recently been implemented.

 

[RobWin]

There's something else due to money laundering and/or the UIGEA... I think winbig is right that the cap is $3k and anything over that has to be reported by the banks to Uncle Sam. I'll see if I can find more info on that.

Here's the URL of a PDF of the BSA (Bank Secrecy Act). For obvious reasons I'm not going to link directly to it:
http://www.occ.treas.gov/handbook/bsa.pdf

They keep mentioning "frequent cash deposits of just under $3,000" implying that $3,000 is indeed the magic cutoff, unless you're making lots of deposits for $2,997 and $2,998, for example.

LOL...:notworthy

 

[winbig]

Semi-related, and somewhat old, but interesting article regarding Wire transfers & the patriot act:

Link Removed ( Old/Invalid)

Pertinent paragraph:

In suburban Boston, a state legislator was stunned to discover last spring that her bank had blocked a $300 wire transfer because she is married to a naturalized U.S. citizen named Nasir Khan.

I've been trying to find the archived article detailing the above paragraph, but can't find it anywhere

 

[thisisvegas]

well by no means are we that type of high roller casino where a player would deposit large sums like Inspin mentioned. Would I allow someone to deposit $100,000 in a week? I don't really want to say no but to cater to this player I would have to up the betting limits and I don't know if I want to be that casino. Well I am not sure what our processor limits are but typically this isn't the issue but we do cater more loyal players. Not to say high rollers can't be loyal players but I hope you all understand what I mean.

Now back to addressing the limits on Feb 1st I will be removing the $8000 monthly withdrawal limit term due to some requests and some other considerations. It was either doing this or reducing the limits on some of our slot games but there are more players playing the higher limits on slots than I thought. So once again the people have spoken!

John

 

[winbig]

Great news. You really don't have to be a high roller to go on a streak and win $50K. This is good news for those that happen to do that. I couldn't imagine waiting 6 months for winnings

 

[NASHVEGAS]

Now back to addressing the limits on Feb 1st I will be removing the $8000 monthly withdrawal limit term due to some requests and some other considerations. It was either doing this or reducing the limits on some of our slot games but there are more players playing the higher limits on slots than I thought. So once again the people have spoken!

John

John,
Thanks for addressing the above.....Also since I can not post an attachment(s) in a PM to actually make you aware of a change in the cashier sometime between January 29, 2008 and January 30, 2008, I am posting this as our PM's may not be clear. Prior to the dates mentioned above the cashier maximum daily withdrawal read $2000 and would reject any attempted amount higher. Yesterday morning I immediately informed you (and also sought clarification to what I assumed may be a daily limit change) that the maximum daily withdrawal was amended from $2000 to $3000 and I was able to at least from cashier side of the software have the withdrawal accepted. Just wanted you to know of this change and also I wished to know any withdrawal limit restrictions on account of the change in the software cashier withdrawal section that was amended (as a daily maximum restiction) from $2000 to $3000. Thus the software amendment may need to be investigated as you stated you were not sure how the accounting would handle the $3000 withdrawal. I am only trying to bring the software amendment to your attention and in no way am I attempting to circumvent your daily,weekly,and monthly withdrawal limits and restrictions. I would appreciate on account of the withdrawal amount amendment I refer to above plus elimination of the $8000 monthly withdrawal limit effective tomorrow if you could clearly state the daily,weekly,and monthly withdrawal monetary limits in order that there is no confusion....The above said, I want to again thank you for all your assistance to date and I have no objection whatsoever to the THISISVEGAS actual withdrawal restrictions and I will abide by them graciously but I just need to know the exact daily,weekly,and monthly withdrawal amount limits effective February 1,2008....CHEERS,Garry

 

[TDTAT]

OK, I am confused. I have an account with each one of the Rivals, including Sloto'cash and Superior. Each one has the same user name. I get ND bonuses from each one, plus the deposit bonuses and just general free chips from each one. It is not unusual, or rather was not unusual since I no longer deposit heavily there, to get a ND at each one and on the same day. I have played at one, not doing great, and gone to another collected the bonus and played there.

I may have just "screwed the pooch" so to speak by telling this but I never asked, it just happens.

Hello! You are allowed to have one account at each casino and receive bonus.. You are even allowed to claim bonus while you have a pending cashout!

Anyone who receives a screen that says "Promotions coming soon"
or anyone who can not claim bonus, just needs to go to
support or email the casino and ask for an account review.
The auto block can happen for many reasons besides being a bonus
abuser.

Players at my site who are blocked from bonus for whatever reason
have about a 90% rate of getting their accounts unlocked
after requesting the "Account review".

About cashouts: I have hundreds of posts on my site of the fastest
payments from Rival casinos.. I am talking 5 hours to 2 days
for every payment method EXCEPT ACH.. ACH cashouts
take 10-15 business days IF THEY ARE WORKING properly.
I know this sucks but I also know Rival is always trying to find
faster processors and indeed some members have received ACHs
in as little as 5 days recently.. I could post the links directly
to the posts to prove this, but I am not sure it is allowed here.

If I did not answer someone's question please let me know
and I can attempt to assist a player directly with a specific problem.

I know this for a fact: Rival casinos want happy players and
will try to fix any and all problems. I know this because I deposit
my own money in all these casinos everyday and have them as
top recommended casinos on my forum. All probelms I have ever
had with any Rival casino (EXCEPT SUPERIOR) have been fixed
quickly. Superior took 3 months to pay me and are not a recommended
casino on my site, although they have been in contact recently and
seem to be under new and better management.

GOOD LUCK and please let me know if I can assist with any ongoing problems
Enjoy your day!!

 

[TDTAT]

Sorry, I noticed another post about minumum deposit
in this thread.. The minumum deposit at Rival casinos
is $20 although for some deposit bonus the minumum may be $25
or even $50.

Here is some secret info about cashouts for regular Rival players
or for anyone who has the REVERSE CASHOUT syndrome:
You can request your withdrawls be "FLUSHED" :notworthy
This moves the withdrawl out of pending and sometimes
even makes the cashout super fast (like less than 12 hours).
Keep in mind since many players on my site have been requesting
these FLUSHES, some casinos now will do it only for VIP players..
but hey, the worst they can say is no.

ALSO: Some microgaming casinos will "FLUSH" also..
Members at my site have had flushes at Casino Share and Villento

Sorry for being a bit off topic but hopefully this information is helpful for someone.
GOOD LUCK and enjoy your day!!

 

[thisisvegas]

As long as the service team doesn't get overwhelmed by all players requesting their withdrawals get flushed then it isn't a problem and you don't need to be VIP for that.

For account reviews we do them and sometimes we remove the auto block but I do know that some players are getting blocked for wrong reasons. I have already requested this get changed and if not at least looked at.

 

[TDTAT]

As long as the service team doesn't get overwhelmed by all players requesting their withdrawals get flushed then it isn't a problem and you don't need to be VIP for that.

For account reviews we do them and sometimes we remove the auto block but I do know that some players are getting blocked for wrong reasons. I have already requested this get changed and if not at least looked at.

John, you rock and I have already posted this at my site
I am so thrilled!!! THANK You!!

Many of my players had made an account at say DV, years ago and forgot..
then made new accounts and obviously had to get unblocked
and are now loyal players.

The auto block is a bit strange occasionally.. You get auto blocked if you
ever closed an account (for whatever reason)
A few players get blocked for no apparent reason but probably
their info or email is similar to another user and the system reads it as
a duplicate account.. people in an apartement buliding get blocked
for using the same ips (necessary obviously)..
Once you have been blocked once, any time you make an account
at a new Rival all your accounts usally get reblocked.
It is no big deal on my site as I just explain to go to
support and then it is taken care of.

GOOD Luck to everyone, and enjoy your day!

 

[kakata]

Well I was paid by Superior in 9 calendar days, ACH, including 48 hours pending.......not to bad

 

[thisisvegas]

I think the reason for players getting blocked has more to do with the player having a bonus at another casino, or rather an unfinished promotion. I know it might seem silly but it is a request I have asked to get changed and sure it will. Some players just won't bother to ask but others if you chat with the service team and ask them usually they can do this for you as long as you are not a promotion abuser.

John

 

[TDTAT]

Well I was paid by Superior in 9 calendar days, ACH, including 48 hours pending.......not to bad

That is great to hear kakata!!! Congrats on your win!!

I look forward to changing Superior Casino's status
to recommended on my site (I just need a few months
of comments like this and no complaints )
Again, the new team seems much improved and I have
not heard a complaint about them recently.

GOOD LUCK everyone!

 

[LOOKAWAY]

Hi all i have still not been paid and its saturday morning now in the cashier under history it says the 17th january and processing now its the 1st febuary.

I have had no money off my own for most off this time, I only had dispsoable funds from thursday two days ago. So its been a real pain.

I i kinda new it would be like this you know when a casino tells you by friday and that friday dead line rolls over 1 second then the casino dont process during the weekend. And your told you will get it on monday, Monday comes and its by friday again.

We have all been there thats for sure.

I just do not understand why its taking so long i live in uk so there is none off that usa BS that alot off other members go through now.

 

[Cool Hand Luke]

Casino Payouts

Hi:
I think all the casinos are getting bad lately I play bodog quite abit and started to play Las Vegas USA and I got a pretty nice hit from bodog about 2 weeks agobut since then its like they shut down all the pays.And Las Vegas USA well you might as well throw your money out the window no payouts at all.And they don't seem to care about losing business either.