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This Is Vegas - Get Off Your Asses

Discussion in 'Casino Complaints - Non-Bonus Issues' started by LOOKAWAY, Jan 25, 2008.

    Jan 25, 2008
  1. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Hi i still have not been payd from this is vegas casino i wish they would get off there fing asses and pay me for fsake.

    I am a gambler with no stack because off this casino for 9 days.

    Yesterday 3dice said to me they could manualy send payments through neteller and get it set up for me if i withdrawl through the cashier.

    I mean now i am so frickin pissed with them i spent along time on chat the other night, not the first time over this issue either.

    I was promised a reply nearly two days ago bye email.

    Also i was not warned by rival or by moneybookers that there would be problems.

    O and i have not received my $30 from davincis either a day later than real late four days in total.

    Im sorry i have to do this but i have no other way to vent how F#####G P@@@@d im at with these guys why f ing spend anouther chat session with these peeps theres no point.
     
  2. Jan 26, 2008
  3. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    if you have a complain .................living in Europe.........what can we expect in USA with Rival casinos?
    They do pay , many say,...the problem is WHEN?
    I downloaded Thisisvegas...............and the first thing I noticed was that they have problem paying USA thru ACH..............it will take quote"several weeks":eek::eek:
    C'mon guys how do you expect people to play.?:confused:
    90% of gamblers are short stack, still (we)play, but if you dont want or can't pay us at same rate of speed as we pay you.....sorry guys..............you will have very little business with USA gamblers .
    Ive played and now I have to wait for MY MONEY, cause what I withdraw was just a little less than my deposits:eek:
    I like the slots, still if I have to wait 3/4 weeks or more to get paid,forget about it....not for me.
    Im really getting short on casino choises........as Tim told me once:D
     
  4. Jan 26, 2008
  5. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    and what's up with the $25 minimum deposit? Im done with them as well.
     
  6. Jan 26, 2008
  7. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Hi i just had anouther 25 min chat i call them chat sessions now as its the only gambling related sessions im taking part in. :thumbsup:

    Any way what i learnt was not alot on the + side. But actualy my last huge chat session when i got my withdrawl changed to neteller two days ago.
    They actualy did not change it afterall.

    At least if they had changed it i would be looking at this monday instead off no time period at all.

    You guys got it bad in the usa these days makes my problems not look so bad.

    But no stack for 7 days now kills a gambler especialy as i lost my last $400 at this is vegas no come back for me then.

    Also they said they would get back to me by e-mail no e-mail has been received.

    Well i know ill get paid but when?

    Also i dont think there chat ops can deal with things when it goes wrong. They dont seem to have the power to do naff all.

    Maybe its because they dont have direct contact with the manager.

    I said that in anouther post here on cm. which i was actualy told by one off there chat ops.

    Like how can you indirectly get in touch with the manager ?

    O yeah i know i said actualy alot well actualy i did! :)
     
  8. Jan 26, 2008
  9. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    On top of the US so called 10 to 15 business days for an ACH withdrawal to be completed, there is a $2000 per day,$4000 per week and $8000 per month in total withdrawal limit per T & C's. If they are blaming their processors for the so called 10 to 15 business days for ACH payments to be completed (ftr most US ACH payments in cases I am familiar with have been completed in 2 to 5 days), then certainly THISISVEGAS could adjust the withdrawal amount limits and time periods in their T & C's or least be flexible due to circumstance but the CS reps (who were polite) did not follow my train of thought that any amount owed between $8001 and $16000 would take 30 days plus another 10 to 15 business days (almost 2 months in my case) for an ACH withdrawal to be completed. ...I know John,the TIV rep was at ATLAS and ICE so I want to give him a fair opportunity to respond before I speak further but one can only imagine the possibilities and concerns! ...John, please PM me at your convenience so that I may express my concerns at present. Thanks,NV!
     
    2 people like this.
  10. Jan 26, 2008
  11. hippo925

    hippo925 Dormant account

    Occupation:
    medical field
    Location:
    so cal
    wow!!! my biggest complaint with Rival was that i couldn't even get their software to work. I have an account at Pantasia that i can't access, i can't register at any other rival, and my problems were never addressed. On top of that, i get an e-mail from pantasia saying my account WAS accessed and "was everything ok now?" of course not!!! i never got passed the error messages and my last e-mail was NEVER responded to.

    i figured, no big deal... obviously new players are not important to them. now there may be problems with being paid in a timely manner?!?
    now i am REALLY glad i couldn't get the software to work, lol :D i've stopped playing for now and couldn't be happier. Glad there are more reasons not to play for a while, lol.

    hope they can get it together for you guys since the thisisvegas rep seemed to be kinda on top of things (didn't help my case, but i could care less now.):D
     
  12. Jan 26, 2008
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    There are loads of problems with the cashier section of all Rival casinos not just the ones you guys mentioned. One of my problems was I couldnt cash out when I won with my own money but somehow they continued to apply the previous bonus requirements on me and however much I played I got the same message that I hadnt met wagering requirements. This really frustrated me but I must say that the Rival managers are all quite helpful and they should be able to help you with the problems encountered.

    Meanwhile, Robrival and co. should have a hard look at how the info is shared among the casinos. I havent been barred from any of them but it seems that while a couple of them are generous to me after patronising them for a certain period, the others continue to treat me like a typical bonus abuser and exclude me from any bonuses. Some updating needs to be done if you have shown your loyalty to a couple of Rival casinos instead of continuing to mark the player as the dreaded 'bonus abuser'.


    Hey Lookawayorelse, have you PM'ed the Thisisvegas casino rep? He is quite active here.
     
    2 people like this.
  14. Jan 26, 2008
  15. peteyweestro

    peteyweestro Senior Member

    Occupation:
    medical biller
    Location:
    So Cal...Antelope Valley
    sorry for your troubles at rival casinos but i gotta put my .1 in, i never had any delay at all getting payed from superior for what its worth
     
  16. Jan 26, 2008
  17. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Hi its an MB problem but some how i dont think that would be all it is, To long now for MB to be out off the game.

    Hi chuchu well i did put in my post about what i was told when i asked to speak with a manager on live chat. That chat ops cant even get hold off them.


    I have been trying to get past all this but its so hard getting by with a zero balance.

    Lucky for me that i just won anouther $10 at 3dice in a tourn, Well thats all i have now to monday fingers crossed.

    But hey why monday they cant even get me a date, That realy pisses me off if it was changed to neteller which it was agreed on maybe i could off got it even sooner as i was put on a half promise that they would speed things up.

    Just stinks.

    Also i should add that there is a two business day rule which we all know but that does not start till the next day so the moment you cashin that two business day does not start.

    And i bet ill get diddly squat from em for the weekend too. :rolleyes:
     
  18. Jan 26, 2008
  19. brianzz

    brianzz Dormant account

    Occupation:
    Work
    Location:
    TN
    I had an ACH from rival that took about 13 days for them to PROCESS, then 4 days later is showed up in the bank. So the delay is with them processing the cashouts, not the processor paying.
     
  20. Jan 26, 2008
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Thisisvegas hasnt been around since the 24th. Keep bumping this thread and I am pretty sure we will get a response by Monday or Tuesday at the latest.
     
  22. Jan 26, 2008
  23. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    I have to say this, I have not had any trouble getting paid from TIV BUT all my withdrawals go through QT and nothing even remotely as large as NashVegas. But as of late the only money I play there is free stuff. Games have got too tight for me and connection problems too frustrating.

    But you gotta wonder, they ran a big promo about some lady winning over $100,000 at one of them (can't remember which one), how long it will take for her to get her winnings. That would be like winning on one of the scratchoffs in the US that pays you a grand a week for the rest of your life. What a pisser!!!!!
     
    1 person likes this.
  24. Jan 26, 2008
  25. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    He is on right now.
    ;)
     
  26. Jan 26, 2008
  27. thisisvegas

    thisisvegas Dormant account

    Occupation:
    Affiliate & Casino Manager
    Location:
    Canada
    Hey everyone,

    Just catching up with pms and threads after getting back from ICE.

    I will start with LOOKAWAYORELSE!
    I apologize for the delays, this isn't normal and this problem has been brought to my attention. I just got a call back on the problem and I think it has something to do with updated code from Moneybookers and I don't think we were notified about it until after the fact. This means some payments didn't go through and this is what we are dealing with right now. I was told it should be fixed by next week. Once again I apologize for this and feel bad but it is an urgent priority on our end and is getting fixed.

    Regarding USA ACH payments and payment policies
    I think most Rival casinos have the $2000 daily and $4000 weekly maximums with some having $8000 monthly maximums and thisisvegas being one of them. We setup this policy quite a while ago but we can revisit that. I won't try to apologize too much for this but I hope people can understand that some of our games are higher variance than others might think and I have heard affiliates tell me they think it is too low. I think the $2000 daily and $4000 weekly maximums are reasonable but I will look at removing the $8000 monthly maximum. I think as we get more players and also start taking on progressive slots then these limits will be rolled back. In the meantime they are and were put in place to prevent any single casino from taking a few large wins. For USA ACH payments I don't know of many other gaming companies who can do it faster but we are looking at alternatives to ensure American players are paid quickly. There isn't anything we can do to speed this up and we do encourage players to use other methods which are faster and I know many can vouch for that here.

    I understand these policies may irk a few people but in time we will change these and improve. We are still relatively new in the business and having survived UEIGA and to still have our track record with paying players I am happy. These questions are not easy to answer but I take it as constructive criticism but we do listen and we use that feedback to improve.

    Any issues about software not working I'll take all pms for it and forward it to Rival. I have helped some players where the common issue were firewall related problems but send in any complaints because if we are not doing something right I'd like to hear it to fix it.

    Regarding sharing player info and bonus abuse this is a very touchy subject but the way we do things might bother a few players. We also risk losing out on genuine players but I would rather have things the way they are right now opposed to being without it and at risk to bonus abusers. I have seen casinos come and go (go as in not pay players and disappear from cyberspace) and I have no intention of being part of that club. I think for the most part for the genuine players that we do get we do treat them very well and I am happy to keep that going.

    Regarding extra time for a bank wire to show up that is the payment processor not us. If we could speed this up we would be in the meantime we do encourage players to use other payment processors especially for US players. We are consistent with paying players quickly with those methods. Yes Moneybookers became an issue recently but I explained the problem and we are fixing it.

    I hope this helps but I know there will be more comments and questions. I should be logging off soon but I will be around tomorrow again if anybody has questions or needs help.

    Cheers,

    John
     
    9 people like this.
  28. Jan 26, 2008
  29. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    Thanks John for addressing this matter as I really enjoyed playing online at your casino (which I wish I could say for all). I will contact you in a day or two pursuant to my situation. Once again thanks,Garry:)
     
  30. Jan 26, 2008
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This effectively means we could be looking at $16K or $20K monthly maximums in the not too distant future. Sounds reasonable to me. On the sharing of player info what I meant was that if some casinos already have stable relationships with a player then this player should not be deemed a bonus abuser as was earlier thought and the database should reflect that. This means that the shared info can also be positive instead of it being a purely negative data base.
     
    1 person likes this.
  32. Jan 26, 2008
  33. thisisvegas

    thisisvegas Dormant account

    Occupation:
    Affiliate & Casino Manager
    Location:
    Canada
    It in theory means it could be a positive database but it is definitely not and if you mean it in the sense in which I think you do then I think we would have spam complaints but we don't it is another area where I think we behave. But yes if one player is labeled a bonus abuser at one Rival casino then they are labeled an abuser at all Rival casinos. Aside from that the answer is that the players' info is not openly shared across Rival casinos. In order to share a loyal player's info we would have to either use spam or openly state that Rival Casino A is affiliate with Rival Casino B. I don't have access to any loyal players information outside of thisisvegas and the same goes for any other Rival casino regarding my players. This would only happen in the event that one casino was acquired by another casino.

    I know this policy is open to scrutiny especially in the sense that it seems a player's information can be compromised but Rival casinos still have a reputation for paying players. I believe this policy will be kept in place for a long time and unless players start coming forward saying they are getting emails from other Rival casinos, I think that demonstrates that we are not openly sharing a player's data.

    I do find these questions tough but I don't mind handling them. It may be impossible to prove that we are enforcing these policies in an ethical manner. However I do believe that if Rival casinos were not ethical in any way regarding spamming players or not paying players you would see this information come to light and affiliates would be shutting us down as well. I think Rival has been successful for 2 reasons, for not letting bonus abusers have their way with the casinos and by being ethical in paying players.

    Regarding the $8000 monthly amounts I think you are right that it is probably too restrictive. I won't make an official decision on that but I am leaning towards removing that restriction and I will see what other players have to say about this as well. Maybe I can call these training wheels but I think thisisvegas has grown a lot in the past 2 years to be able to live without them.

    Thanks for the feedback,

    John

     
    10 people like this.
  34. Jan 26, 2008
  35. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    To John.....This Is Vegas, Rep

    I'd like to say thank you for your willingness to listen to the players concerns and your efforts.......putting your head on the chopping block so to speak. ;)

    It seems to be a much too rare occurrence around here and it is to be commended.
    :)
     
    5 people like this.
  36. Jan 27, 2008
  37. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Hi by next week do you mean more monday than friday?

    I would off been looking at getting my cash out on monday if your dopey support staff switched to neteller like i asked and we agreed on!

    Q. Why did you not ask players using a MB withdrawl if they wanted to switch to anouther payment provider.

    A. Because its better for you this way.
     
  38. Jan 27, 2008
  39. thisisvegas

    thisisvegas Dormant account

    Occupation:
    Affiliate & Casino Manager
    Location:
    Canada
    Hi,

    I mean by Friday which is what I was told.

    Once again I apologize for the delays. As for the reason why we didn't ask players is because this was a one time event where Moneybookers updated their code that we had to fix and some payments were still in the system that we simply couldn't cancel. If we could have we would have just done that and then offered another payment method.

    John
     
    1 person likes this.

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