ATTN: Casino Rep SlotsMillion - Is there anybody out there?

crikeym8

Multiple forum accounts - flaming and being a PITA
PABnoaccred
Joined
Apr 28, 2014
Location
Moorabbin
NotHome.JPG slotsillegal.JPG Obviously ALEA Limited don't give a rats to communicate with player concerns as depicted in Jpg.

Slotsmillion support is a joke. Since November ive tried to have a civil conversation with someone that matters at casino.

Slotsmillion - accredited here, licenced uk gaming commission and Malta.

After speaking on chat asking if I was ok to play here-------Reply---"Yes"

Issue is simply, they accepted $6000 of deposits in 24 hours from Australian (2015) registered account in late November 2018 and when I started a chat convo online regarding a withdrawal slotsillegal.JPG time frame in which my account was blocked without notice and then the avoidance started.

Oh I finally had them call me once after 10 days of emails and chat requests which resulted in "Will get back to you" which never happened.

Then I got onto all 3 reps here at meister, all 3 replied "will look into it" But one reply Charlotte was little different. This reply told me that slotsmillion is immune to Australian Laws and that I was in breach of their terms and conditions. Basically that ALEA LTd terms supersede those of AU law/UK GC and that once my 2015 account was flagged as Aussie it was locked. That I was not entitled nor would I receive any refunds, withdrawls , credits or use of any balances. Curious as only Flagged only after I made a second chat query. With another rep insinuating that i may have been using a VPN to bypass their restrictions. Ok, with that response i had some idea were this conversation was going, some!

Which is strange, considering my Australian flagged, addressed account with ozz IP and +61 mobile number hadn't been closed months ago like all other casinos. With the added security of "Yes, There are no restrictions on this account" Chat. Just for record, My ip at time 103.217.167.188 around that range past 2 years. All Aussie Ip.


I thought little of it. Thought some drongo may have over looked some accounts or source code error. Ill contact support and work it all out. Either reopen, refund or withdrawl options. Sort the issue out and move on.

Here on meister they advertise "No Australians" "illegal to accept bets from Aussies" etc etc Charlotte

Now i haven't initiated chargebacks (Which they cannot win) after request from them , nor made complaints to Uk gaming Commission or a
You do not have permission to view link Log in or register now.
or a (PAB "ADR") as they are an accredited casino and have a 92% approval rating. And allowed extra time being xmas. But times up.

Yes, i shouldnt be playing there, thats my fault. Yes maybe i should have requested further confirmation. Im legal enough to take deposits from, but illegal enough not to pay back wins.

But they know full well, they are restricted to accept Australian Players, by either MGA, UK Gaming Authority and are non compliant with the Mastercard scheme rules, including their processor.
If they want to continue to play games then ill go them hard, but maybe some sense will prevail.

So now that ive had to go public, maybe a phone call would be on the cards Slotsmillion.

Just to add, complaints tab, Terms and conditions tab and other tabs are blocked for Australian Ips. I couldnt read updated terms even if i wanted.
 
Last edited:

ladyhawke

Senior Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
...But they know full well, they are restricted to accept Australian Players, by either MGA, UK Gaming Authority and are non compliant with the Mastercard scheme rules, including their processor.
If they want to continue to play games then ill go them hard, but maybe some sense will prevail.

So now that ive had to go public, maybe a phone call would be on the cards Slotsmillion.

That sounds suspiciously like a threat. :eek2:

How come you seem to have recurring problems with SM, when @Charlotte and the other reps go out of their way to be helpful. Just a wild guess, but it could be down to your attitude.
 

Charlotte

Dormant account
Joined
May 24, 2017
Location
Barcelona
Hello crikeym8,

I'm sorry to hear you feel your complaint is left un-answered despite the contacts with our CS team, our CS Manager, Thomas and myself.

I would like to clarify, since you imply we don't "pay back wins":
Yes, i shouldnt be playing there, thats my fault. Yes maybe i should have requested further confirmation. Im legal enough to take deposits from, but illegal enough not to pay back wins.
There are absolutely no winnings to be paid on your account.

You deposited, you gambled and lost, and you are now asking for the full refund of your deposits on the ground that you infringed our Terms and Conditions.

We don't demand anything from you nor applied any kind of sanction for your infringement. From consumer's rights perspective, we believe to have been perfectly fair with you. Now, you didn't win and I understand your frustration, but that's gambling. You pointed out that we shouldn't allow you access to gambling facilities and you are right, this is why your account is now closed.

Here, you threaten to chargeback all the transactions: that is your right. It is also our right to argue, when the bank comes to ask, that you consented to those transactions and provide them with proofs.
You knew you were breaking our Terms and Conditions - and you chose to deposit and play nonetheless. You seem to believe that breaking our T&C and not getting caught entitles you to compensations, we strongly believe it doesn't.

@Casinomeister, I can provide more concrete elements if you need, just let me know.

Regards
 

Kerply

Registered
Joined
Nov 14, 2018
Location
cornwall
Hello crikeym8,

I'm sorry to hear you feel your complaint is left un-answered despite the contacts with our CS team, our CS Manager, Thomas and myself.

I would like to clarify, since you imply we don't "pay back wins":

There are absolutely no winnings to be paid on your account.

You deposited, you gambled and lost, and you are now asking for the full refund of your deposits on the ground that you infringed our Terms and Conditions.

We don't demand anything from you nor applied any kind of sanction for your infringement. From consumer's rights perspective, we believe to have been perfectly fair with you. Now, you didn't win and I understand your frustration, but that's gambling. You pointed out that we shouldn't allow you access to gambling facilities and you are right, this is why your account is now closed.

Here, you threaten to chargeback all the transactions: that is your right. It is also our right to argue, when the bank comes to ask, that you consented to those transactions and provide them with proofs.
You knew you were breaking our Terms and Conditions - and you chose to deposit and play nonetheless. You seem to believe that breaking our T&C and not getting caught entitles you to compensations, we strongly believe it doesn't.

@Casinomeister, I can provide more concrete elements if you need, just let me know.

Regards

out of interest charlotte, if he had won there would you have paid him his winnings, or merely returned his deposits?
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
So the OP has lost money previously at SM, supposedly spotting now that Aus is no longer allowed and has asked their CS in a chat about withdrawals, but doesn't actually have anything to withdraw anyway???
So basically managed to deposit monies after Aus was closed? Instigates a chat with CS to get obvious and correct confirmation about not being able to "receive any refunds, withdrawls , credits or use of any balances." and retrospectively uses that as justification for a refund of lost deposits that he used some chicanery to make in the first place?

Am I getting this right? :confused:
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Oh boy. So you lost money and looked for a way to get it back and get them to admit they would never pay you so you could use that as a weapon in your fight.

You admittedly knew they didnt accept aussies yet you continued to play there. After you lost you tried to freeroll them and accuse them you were being freerolled and would never be paid.

Guess what? You would have a case if they accepted deposits and didnt pay you. However that is not the case and you cant just start a case against them because you *think* you wouldnt have been paid.

You even tried to threaten and scare them into returning your losses. Threatened them in emails I am sure, here with PAB, ADR etc and tried to trash them

Grow up and accept you lost money pal. Acting like this towards a good casino wont get you much support and might get you banned.
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
Oh boy. So you lost money and looked for a way to get it back and get them to admit they would never pay you so you could use that as a weapon in your fight.

You admittedly knew they didnt accept aussies yet you continued to play there. After you lost you tried to freeroll them and accuse them you were being freerolled and would never be paid.

Guess what? You would have a case if they accepted deposits and didnt pay you. However that is not the case and you cant just start a case against them because you *think* you wouldnt have been paid.

You even tried to threaten and scare them into returning your losses. Threatened them in emails I am sure, here with PAB, ADR etc and tried to trash them

Grow up and accept you lost money pal. Acting like this towards a good casino wont get you much support and might get you banned.

Crazy People out there I would never come to try something like this for myself....
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
So, out of interest, if I have read this right, why did you accept his deposits if he was in a restricted country?

I don't think he should get his money back, but think he will due to the way things are over in Australia at the moment, is it not the case that any chargeback for gambling transactions at casinos without permission to accept Australian bets, will automatically be granted?
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
So, out of interest, if I have read this right, why did you accept his deposits if he was in a restricted country?

I don't think he should get his money back, but think he will due to the way things are over in Australia at the moment, is it not the case that any chargeback for gambling transactions at casinos without permission to accept Australian bets, will automatically be granted?

There plenty of Aussies still playing Via VPN and non Aussie payments.

Even accredited casinos have allowed players to continue with their accounts.

The OP was happy to continue playing knowing he would get paid out. Now he has lost a chunk, he wants to play dirty.

I think he should be banned for using this forum to threaten the casino.
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
Not often I side with a casino but if what the rep said is true you are a utter disgrace and vermin to the gambling community. Take your losses like a man, the way you posted suggested they kept your winnings which apparently is not true so if that is the case I hope you realise how awful you come across.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Not often I side with a casino but if what the rep said is true you are a utter disgrace and vermin to the gambling community. Take your losses like a man, the way you posted suggested they kept your winnings which apparently is not true so if that is the case I hope you realise how awful you come across.
Can you actually say what you mean for once? :D
 

ladyhawke

Senior Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
So, out of interest, if I have read this right, why did you accept his deposits if he was in a restricted country?

I don't think he should get his money back, but think he will due to the way things are over in Australia at the moment, is it not the case that any chargeback for gambling transactions at casinos without permission to accept Australian bets, will automatically be granted?

The OP started a thread regarding this statement which contained erroneous info, aka BS.

The link is: https://www.casinomeister.com/forums/threads/chargebacks-now-made-easy.85536/#post-961332

@MartiniMan contacted the RBA (Fed reserve bank), who issued a denial, as follows:

The RBA has not issued any regulation resembling this text. All payment card regulations issued by the RBA can be found on our website: see Regulations | RBA

The BS the OP was quoting was this:

RBA will now enforce strict guidelines with all financial card scheme providers. Chargeback for card purchases made at any unlicensed/unregulated gaming facility in contravention of the interactive gaming amendment act of 2018 , will no longer require reasoning codes for disputes. Instead, issuer will now automatically redirect merchant rebuttal claims once reversal of credit/Debit transactions have processed.. Mastercard/Visa scheme limitations do not apply.
Financial institutions are required to accept any submissions directly related. Chargeback fee must now be redirected to merchant provider or facility.


In fact, to be brutally honest, it seems as if the OP indulges in a lot of BS posting, viz this thread, and the one quoted above. Not to mention starting the 'Is this Offensive" thread for rather dubious reasons, methinks.
 

ladyhawke

Senior Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
So the OP has lost money previously at SM, supposedly spotting now that Aus is no longer allowed and has asked their CS in a chat about withdrawals, but doesn't actually have anything to withdraw anyway???
So basically managed to deposit monies after Aus was closed? Instigates a chat with CS to get obvious and correct confirmation about not being able to "receive any refunds, withdrawls , credits or use of any balances." and retrospectively uses that as justification for a refund of lost deposits that he used some chicanery to make in the first place?

Am I getting this right? :confused:

Not sure you are. The OP did not receive "obvious and correct confirmation about not being able to "receive any refunds, withdrawls , credits or use of any balances."
There was never any question that SM would pay out on any valid request.

If I have misunderstood your post, I apologise. :confused:
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
In fact, to be brutally honest, it seems as if the OP indulges in a lot of BS posting, viz this thread, and the one quoted above. Not to mention starting the 'Is this Offensive" thread for rather dubious reasons, methinks.

Thank you :)
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
The further downside to the OP's attempt to shaft the casino. Will likely see a lots of Aussies who have been playing fairly (under the radar) are going to get the door slammed in their faces.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
The OP is dormant 99% of his time here on CM, bar when he has some bogus complaint or other nonsense to post. You can go through the list of threads he has created and will find they are all similar to this one. Wanting some sort of refund, comp or anything else where he bashes casinos, threatens them and other things.

IIRC, he had a few infractions against him, not sure though.

https://www.casinomeister.com/forums/search/504248/

I would just completely disregard his posts, it is not worth your breath do write an answer.
 
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